Userpilot

DECEMBER 12, 2023

By prioritizing the UX team’s effort to address the most acute user problems, a UX roadmap has a significant impact on improving satisfaction and loyalty. A successful roadmap should include information on UX vision , strategy, goals, themes, milestones, and a timeline. UX research aims to identify specific user pain points.

Roadmap 86

Roadmap Customer Experience UX Product Research 86

DISQO

FEBRUARY 24, 2020

Today, we published the findings from our 2020 Product Management Insights Report , which highlights the growing impact that product management has on organizational growth. The survey of more than 550 product leaders and managers from startups and large organizations in the U.S.

Data Visualization 52

Data Visualization Reporting Tools Product Research Customer Feedback 52

DISQO

FEBRUARY 24, 2020

Today, we published the findings from our 2020 Product Management Insights Report , which highlights the growing impact that product management has on organizational growth. The survey of more than 550 product leaders and managers from startups and large organizations in the U.S.

Data Visualization 52

Data Visualization Reporting Tools Product Research Customer Feedback 52

Userpilot

MARCH 7, 2022

It unlocks customer engagement, starts the customer relationship on the right foot, and ensures that customers continue using the product the right way for a long time to come. To attract potential customers, marketers invest a staggering amount of resources across multiple channels. What is customer onboarding?

Onboarding KPIs 84

Onboarding KPIs Customer Experience Customer Feedback User Testing 84

Mixpanel

JULY 9, 2021

In my experience, which is primarily with startups, it can change your whole approach to product development and engineering. Put another way: I wanted to call this article “How to save money, brain cells, your engineering/product relationship, and the grand vision of your startup.”

Analytic Tools 59

Analytic Tools Data Visualization Feedback Software Startups 59

The Product Coalition

SEPTEMBER 7, 2022

are somehow related to the lack of a common project goal and vision. MVP: Test an Idea Before Investing In It In 2010, businessman Joel Gascoigne came up with an idea to create an app that would allow social media users to plan the date and time of posting. This vehicle will take users to their destination with minimal effort.

User Testing 124

User Testing Feedback Software Research Software Product Research 124

Userpilot

MARCH 24, 2021

It helps your entire team rally around a vision and a set of outcomes, making sure everyone is aligned in reaching those product growth goals. How do you set a product vision? Strategy is made up of three elements: your vision, objectives and roadmap. How do you set a product vision? How do you set a product vision?

Product Research 119

Product Research Onboarding KPIs Product Strategy User Testing 119

Userpilot

MARCH 8, 2022

With its build fast and fail fast approach, it helped many adapt to constant feedback loops and quick iterations. Link things back to your vision and mission, and don’t get distracted by your competition. Very much linked to the point above, focus on what the user is trying to achieve. Always keep your vision in mind.

Product Research 136

Product Research User Testing Customer Experience Feedback Software 136

Usersnap

FEBRUARY 5, 2024

Imagine a whole user journey where grasping your users’ needs isn’t a task but an exhilarating step towards innovation. This rush can hinder the essential process of feature discovery, potentially leading to products that fail to satisfy user needs truly. Following user understanding, move on to ideation.

Product Research 52

Product Research Onboarding KPIs User Testing Feedback Software 52

The Product Coalition

FEBRUARY 3, 2022

This article is inspired by the book The Lean Product Playbook: How to Innovate with Minimum Viable Products and Rapid Customer Feedback by Dan Olsen and aims to describe two essential concepts described in the book, namely the Product-Market Fit Pyramid and the Lean Product Process that aims to help us achieve that fit.

User Testing 139

User Testing Product Research Product Marketing Customer Experience 139

Mixpanel

NOVEMBER 15, 2021

Over the past 18 months, we’ve seen a spike in our leading indicators—signups and weekly active users—which have directly translated to revenue growth. We have re-focused on the things that really matter—our people, our customers, our partners—out of a recognition that those relationships are the most valuable assets we have.

Analytic Tools 144

Analytic Tools Data Visualization Customer Experience Product Research 144

Intercom, Inc.

JUNE 20, 2018

As Intercom’s customer base moved upmarket, it became increasingly obvious to us in Sales that what worked well in our product for early-stage startups didn’t for larger companies. But we quickly realized that the job of sales at Intercom is two-fold: to drive revenue for the company and be the voice of our customers.

Feedback Software 199

Feedback Software Product Research User Testing Feedback Loop 199

Sachin Rekhi

OCTOBER 29, 2018

Customer obsession. The first lens we always take is customer obsession. Being a customer obsessed product organization means that we are always inspired by the needs of our customers and constantly seeking to deliver value to them that exceeds their expectations. Let's look at each of these lenses in turn.

Roadmap 120

Roadmap Feedback Software Customer Experience User Testing 120

Userpilot

JULY 17, 2023

The responsibilities of product teams include facilitating product discovery , launches and releases , customer onboarding , feature adoption, and account expansion. Another way to structure teams is by customer journey stage , where a different team is responsible for one stage, like adoption. What is a product team structure?

Analytic Tools 77

Analytic Tools Feedback Software Research Software Product Research 77

Mixpanel

MARCH 24, 2022

After all, what better way is there to serve your customers (and prospective customers) than to focus all your internal and external strategies on how they ultimately lead to value in your product? Here’s Yamini on everything from operationalizing NPS to empowering employees with autonomy as you scale past the startup size.

Strategy 64

Strategy Product Research Customer Feedback Data Visualization 64

Intercom, Inc.

OCTOBER 8, 2020

Freemium’s a great way to acquire lots of customers relatively quickly and easily, but the job of converting them to using a paid product is where the rubber meets the road. And the challenge is a lot harder in an enterprise context, where the buyer and the user aren’t necessarily one and the same person. Crowning the customer.

Software Review 205

Software Review Enterprise Technical Review User Testing 205

Intercom, Inc.

SEPTEMBER 6, 2018

Over the last 6 and a half years I’ve seen, first hand, how our story at Intercom has had really practical applications – it’s helped us assemble a great team, informed how we talk to customers, and helped us decide what to build. Once upon a time there was a group of founders who ran a small startup. It’s perfect for books and films.

Customer Feedback 151

Customer Feedback Construction User Testing Customer Experience 151

Sachin Rekhi

JUNE 25, 2017

I then break down the resources into the way I think about what a product manager does, which is drive the vision, strategy, design, and execution of their product. One of the key responsibilities of a product manager is to define, articulate, and evangelize the vision for their product.

Product Research 167

Product Research User Testing Analytic Tools Product Management 167

Intercom, Inc.

JANUARY 20, 2022

Not too long ago, when Intercom turned 10 , we dedicated an entire episode to speed , or why startups should always strive to keep momentum as they scale. And sure enough, the feedback was that things were starting to slow down. What we did was, for us, massively insightful, maybe more insightful than we ever realized going into it.

Feedback Software 249

Feedback Software Reporting Tools Product Research Data Visualization 249

The Product Coalition

DECEMBER 8, 2020

The Product Owner Theses A Product Owner is an innovator at heart and thus a value creator for customers and organizations if given a chance to work in an agile manner. that the product is providing to customers and the organization. 58 Product Owner Theses Do you want to get this article in your inbox? co-located or distributed?—?to

Product Research 88

Product Research User Testing Customer Experience Technical Review 88

DISQO

JUNE 5, 2018

The pioneer of digital lending marketplaces leverages Alpha’s rapid consumer feedback platform to become a consumer-insight-driven organization. We’ve always been very transactional, but [now] we want to stick around and be the sidekick for our customers as they continue on their financial journey.”. Background.

User Testing 40

User Testing Customer Feedback Product Research Data Visualization 40

DISQO

JUNE 5, 2018

The pioneer of digital lending marketplaces leverages Alpha’s rapid consumer feedback platform to become a consumer-insight-driven organization. We’ve always been very transactional, but [now] we want to stick around and be the sidekick for our customers as they continue on their financial journey.”. Background.

User Testing 40

User Testing Customer Feedback Product Research Data Visualization 40

Intercom, Inc.

NOVEMBER 7, 2019

Creating a new product category also creates a plethora of challenges – from spotting the right market niche to convincing customers that yours is a service they need. Four years later, and as the company moves decidedly upmarket with their customer base, it’s adapting its sales cycles to cater for bigger clients.

Feedback Software 162

Feedback Software Marketing User Testing Finance 162

Intercom, Inc.

MAY 25, 2022

For product folks the pressure’s on to revise your roadmap and short-term strategy to account for a narrowing budget, and shifting customer priorities. Those customer interviews you did 6 months ago that informed the decisions you made for 2022? They’re quite probably outdated. Chances are you need to rethink your roadmap.

User Testing 138

User Testing Product Research Roadmap Customer Experience 138

Mind the Product

AUGUST 19, 2019

According to Crunchbase, in 2018 there were 5,000 startups relying on machine learning for their main and ancillary applications, products, and services. From my experience, the problems that ML can help to solve usually fall into one of these buckets below: Could we make the user experience more tailored and personalised?

Artificial Inteligence 179

Artificial Inteligence Data Visualization Product Research Reporting Tools 179

Userpilot

NOVEMBER 8, 2022

This article covers all you need to know to create a solid GTM strategy for your SaaS startup or B2B business model. Confirming you have product-market fit before launching your product ensures you have customers who are happy to pay for your product, use it, and share the word about it. Think tech startup launches their first app.

Feedback Software 79

Feedback Software User Testing Product Research Strategy 79

Intercom, Inc.

FEBRUARY 11, 2021

On the other, no customer will sign up for a product if there isn’t a solid foundation on which to innovate on. In the race for market share, startups try to close the gaps on the incumbent companies, while these try to build new, differentiator features. Do you think most startups have that grasp?

Feedback Software 129

Feedback Software Reporting Tools User Testing Customer Communications 129

Intercom, Inc.

OCTOBER 29, 2020

Here are a few quick takeaways: Focus on your customers. Make it easy for customers to talk to you, and vice versa. Frequent touch points and positive interactions will create strong relationships and build customer loyalty. And so after a few more years doing that, I left and joined a startup. Short on time?

Feedback Software 209

Feedback Software Research Software User Testing Reporting Tools 209

Intercom, Inc.

OCTOBER 17, 2019

In our chat, we discuss the five inputs that guide us at Intercom; how to think about the relationship between inputs, outputs and outcomes; and how to frame projects as customer problems instead of business problems. And startups die unless they ship. We therefore expect customers and users to change how they use the thing.

Feedback Software 119

Feedback Software Onboarding KPIs Product Research User Testing 119

Mind the Product

JANUARY 20, 2017

Jason Fleitz is Director of Web Operations at LivePerson, where they develop products such as LiveEngage- a platform that gives companies the ability to engage with their customers anytime on web sites, mobile and social networks. Establish Understanding of the Product Vision. Get to Know Your Users.

User Testing 70

User Testing Product Research Development Feedback Software 70

ProductPlan

FEBRUARY 28, 2019

Being seen as a source of great intelligence and insight is a major boost for the team. Avoid this by ensuring that everyone in the team fully understands the overarching vision everyone is working toward. Developers are allowed to be cranky, customer support have permission to be exasperated, and salespeople can be demanding.

Weak Development Team 69

Weak Development Team User Testing Onboarding KPIs Product Research 69

Split

AUGUST 28, 2020

If your goal is to move from a software delivery cycle that was built with lots of guardrails and infrequent deploys, to a more modern methodology that supports responsiveness via frequent releases to flow value to your customers as quickly and safely as possible, then who you put in charge of change management decisions matters, a lot.

Analytic Tools 105

Analytic Tools Feedback Software Software Review Weak Development Team 105

DISQO

MAY 22, 2019

The most innovative teams in the world use our rapid consumer feedback platform, so we have a front row seat to best-in-class processes and capabilities. Begin with an aspirational vision and work backwards. Only begin experimenting after determining that success would be an exciting reality for your business and prospective customers.

User Testing 40

User Testing Product Research Data Visualization Feedback Software 40

DISQO

MAY 22, 2019

The most innovative teams in the world use our rapid consumer feedback platform, so we have a front row seat to best-in-class processes and capabilities. Begin with an aspirational vision and work backwards. Only begin experimenting after determining that success would be an exciting reality for your business and prospective customers.

User Testing 40

User Testing Product Research Data Visualization Feedback Software 40

The Product Coalition

OCTOBER 4, 2019

The developer refused, sticking to his original vision. Assume nothing, and listen to customers. It’s true that product managers have to anticipate what the customer wants before they even realise, but it has to be based on data. The main problem was that Twitter Peek was a product with no customer. What can we learn?

User Testing 61

User Testing Product Research Product Management Product Manager 61

The Product Coalition

AUGUST 26, 2019

Fluffy statements like “ drive customer engagement ” are neither useful nor measurable. Hypothesis Driven Development 101 In response to the increasingly turbulent environment that product development has become today saw the rise of approaches such as Lean Startup and rapid experimentation. Vision > OKRs ??

Product Research 81

Product Research Feedback Software Vision Customer Experience 81

The Basics of Product Management

JUNE 21, 2020

The product roadmap is the foundational guiding document that defines the vision for the product. The goal is to keep the customer hooked. The feature that gives the maximum customer value proposition while requiring the least amount of effort, is planned first. Constant feedback loop is important to maintain a healthy roadmap.

Definition 59

Definition Roadmap Product Research User Testing 59