Userpilot

APRIL 24, 2025

In this role, you will leverage your extensive experience turning ambiguous problems into clear and actionable deliverables, aligning internal and external leaders on a shared, ambitious vision. A professional with strong analytical skills, capable of leveraging data insights to drive strategic decisions.

Research Software 52

Research Software Analytic Tools Feedback Software Customer Communications 52

UX Planet

JUNE 30, 2025

A deep dive into how artificial intelligence is shaping the next generation of financial user experiences — through metrics, strategy, and real success stories Until recently, most banks and financial organizations treated artificial intelligence (AI) as tomorrow’s experiment. In the UK, NatWest’s AI assistant, “Cora,” handled 11.2

Data Visualization 75

Data Visualization Banking Reporting Tools Analytic Tools 75

Business Acumen Institute

SEPTEMBER 18, 2023

So we have technical solutions that don’t necessarily solve a customer problem. Customer service people understaffed the call center because they didn’t know the marketing programs that drove demand So they got lost sales and unhappy customers who got stuck on hold for way too long a period of time.

Data Visualization 40

Data Visualization Reporting Tools User Testing Research Software 40

Business Acumen Institute

MAY 13, 2025

Understanding the business means being familiar with its business model, strategic intent, customers, markets, products, financials, and more. Key questions to explore include the company’s purpose, strategy, organizational structure, workforce, customers, products sold, and financial performance.

Data Visualization 52

Data Visualization Finance Customer Feedback Customer Experience 52

Mind the Product

AUGUST 10, 2017

Brian joined Pendo from Namely, and formerly from Intuit, where he started his career in finance before finding his passion for product. The Importance of Insights. During his tenures at TurboTax and QuickBooks, he’s had a lot of experience with innovating and gaining insights. The Direct Impact of Deep Insight.

Customer Feedback 161

Customer Feedback Data Visualization Research Software User Testing 161

Roman Pichler

APRIL 5, 2022

Contrast this with a sprint review meeting , which might help you determine if users can easily sign up for the product. But for sprint review meetings , you may also want to invite (selected) users and customers to collect their feedback. Discuss development progress and user feedback on the latest product increments.

Product Management 318

Product Management Product Manager Weak Development Team User Testing 318

Product Innovation Educators

MAY 22, 2023

As the title of this episode conveys, our discussion will weave together topics for aligning customers’ needs and business strategy. They’re about cutting sprints and prioritizing user stories. We had a lot of feedback from focus groups and call centers. We had a direct-to-consumer product.

Feedback Software 254

Feedback Software User Testing User Friction Customer Experience 254

Intercom, Inc.

SEPTEMBER 21, 2022

Because of the limited scale any business could operate in – a scale which was literally dictated by their location – it was relatively easy for them to build personal relationships with customers. And with that explosion in addressable market came an explosion in customer service requests. The challenges of customer support today.

Research Software 118

Research Software User Testing Customer Experience Vision 118

Mind the Product

OCTOBER 22, 2019

In Part 2 of our Product Leadership Forum recap, we take a look at yet more insights shared by a group of senior product leaders during #mtpcon 2019 (if you missed Part 1, take a look here). No Vision = no Intentional Culture. Your vision and its supporting culture shouldn’t be generic. It shouldn’t be for everyone.

Leadership 119

Leadership Customer Feedback Finance Reporting Tools 119

Product Innovation Educators

MAY 8, 2023

It was a good ceremony :) We are going to learn what has made Hershey an outstanding innovator, gaining insights that might help you and your organization. You get a lot of feedback from PDMA. Everyone plays a role, whether that’s our supply chain partners, sales partners, marketing partners, finance partners.

User Testing 287

User Testing Data Visualization Customer Experience Feedback Software 287

Roman Pichler

JULY 8, 2024

1] They might include senior management, marketing, sales, service, operations, finance, and HR. But you now find out that he has promised a feature to an important customer, which is not in line with the plan. A great way to do this is to use the feedback framework shown in Figure 4. Unfortunately, that’s not always the case.

Roadmap 270

Roadmap Product Strategy Strategy Weak Development Team 270

Product Management Unpacked

JULY 9, 2020

With Pendo, product teams can understand user behavior and sentiment and then act on those insights by engaging with users through in-app messaging or surveys. The success of a product is reliant on strong, integrated teams that work together to bring the product’s vision to life. That’s a big part of my day.”. “You’re

Analytic Tools 185

Analytic Tools Reporting Tools Data Visualization Product Research 185

The Product Coalition

MAY 11, 2022

Ben and Blair state, “the main goal is to know enough to empathize with your users/customers and to help create solutions to their problems”. Industry knowledge means having a deep understanding of your customers and your market’s unsolved problems. customers) and the ones who actually use your product (i.e.,

Enterprise 155

Enterprise User Testing Feedback Software Technical Advisors 155

The Product Coalition

NOVEMBER 10, 2020

One in particular is that companies have a responsibility to protect their users and that they must be held accountable for their decisions. As an example approach: Instead of asking: “How might we increase the amount of time users spend on our platform?” Users thus engage in a much more personalized and effective experience.

Feedback Software 158

Feedback Software User Testing Customer Feedback Customer Experience 158

Intercom, Inc.

NOVEMBER 7, 2019

Creating a new product category also creates a plethora of challenges – from spotting the right market niche to convincing customers that yours is a service they need. Four years later, and as the company moves decidedly upmarket with their customer base, it’s adapting its sales cycles to cater for bigger clients.

Feedback Software 162

Feedback Software Marketing User Testing Finance 162

The Product Coalition

MARCH 25, 2022

People quickly went digital and understood that finances don’t always require personal presence. At the beginning of this century, the term was used mostly for enterprise solutions, but with time, more customer-focused solutions appeared on the market. Their purpose is simple: to let users store their finances and make payments.

Research Software 156

Research Software Feedback Software Reporting Tools Data Visualization 156

The Product Coalition

OCTOBER 25, 2023

Deciphering Bitcoin ETFs: Spot vs. Futures — Insights and Expectations Table of Contents ∘ The Evolving Role of Cryptocurrency in Investment ∘ Bitcoin Exchange-Traded Funds (ETFs): An Overview ∘ Bitcoin ETF Types ∘ Benefits and Drawbacks of Bitcoin ETFs ∘ Crypto ETF Development — How to Launch a Crypto ETF like Bitcoin ETF? ∘

Customer Feedback 147

Customer Feedback Reporting Tools Technical Review Research Software 147

The Product Coalition

AUGUST 24, 2021

Many of those companies would spend that money on building their software without sufficiently interacting with their customers. However, since the initial investments were usually not enough for customer acquisition, startups needed additional funding to grow their operations.

User Testing 158

User Testing Development Customer Experience Product Research 158

Mind the Product

JANUARY 17, 2018

A good BPM knows that their users do not have fixed preferences. They know their users make different decisions depending on the design and context of an experience. They understand that giving users all the choices and information can be burdensome rather than welcome. A good BPM is not afraid to be paternalistic.

Data Visualization 160

Data Visualization Product Management Product Manager User Testing 160

Product Innovation Educators

JANUARY 23, 2023

With Lean and Agile methods, it is too easy for teams to fall into the trap of pursuing speed and a sense of progress, while failing to provide value on the most important aspects that customers need. The Discovery Zone is customer discovery when the customer is internal to the organization or is the organization itself.

Product Research 231

Product Research Finance Customer Experience Agile 231

Product Management University

APRIL 12, 2021

Meet Customers. Schedule a series of 1-hour meetings with 15-20 customers that best represent your target markets. In fact, tell everyone your start date is the day after the last customer meeting. Build 10 minutes into the end of the agenda to hear what customer have to say about your products.

Product Management 189

Product Management Product Manager Management Management 189

Userpilot

APRIL 6, 2023

Overengineered products are difficult to use, filled with bugs, and instead of improving your users’ lives, they make them unnecessarily complicated. That’s because users either don’t need them or don’t know how to use them. To avoid falling into the trap, set clear and realistic objectives that are aligned with the product vision.

Feedback Software 105

Feedback Software Analytic Tools Research Software User Testing 105

Userpilot

JUNE 20, 2023

As a product manager, how can you effectively validate ideas and build a successful product that delights users? In step 3, you need to define your target audience and create user personas. To start with, it’s easier to cater to the needs of a small group of users. Why is product idea validation important?

User Testing 98

User Testing Product Research Feedback Software Customer Feedback 98

Intercom, Inc.

OCTOBER 1, 2020

Sales, marketing, finance, support, and R&D all use the roadmap for different thing. Sales want to sell it, marketing needs to plan for it, finance needs to model it, support needs to be able to explain it, and R&D needs to be excited about it. It’s tricky to successfully coordinate a customer-facing roadmap.

Roadmap 165

Roadmap Feedback Software User Testing Reporting Tools 165

The Product HQ

JUNE 1, 2024

Are you curious to learn the top finance product manager skills recruiters are looking for? Finance PMs occupy a unique position within the world of product management. Since finance PMs are responsible for a specific niche of products, recruiters who scout for them look for a particular set of skills in candidates.

Finance 52

Finance User Testing Data Visualization Analytic Tools 52

Intercom, Inc.

OCTOBER 1, 2020

Sales, marketing, finance, support, and R&D all use the roadmap for different thing. Sales want to sell it, marketing needs to plan for it, finance needs to model it, support needs to be able to explain it, and R&D needs to be excited about it. It’s tricky to successfully coordinate a customer-facing roadmap.

Roadmap 165

Roadmap Feedback Software User Testing Reporting Tools 165

Userpilot

JULY 25, 2024

In this guide, we’ll delve into the core responsibilities, salary insights, essential skills, and more, providing you with the knowledge and tools you need to excel as an associate product manager. They focus on understanding customer needs, analyzing market trends, and aiding in developing and improving product features.

User Testing 94

User Testing Analytic Tools Data Visualization Feedback Software 94

Mind the Product

OCTOBER 31, 2019

But I’ve found that by building relationships, setting the future vision, and having faith in your capabilities as a product manager you can carve out a place for yourself. User research took place without collaboration with the product manager on the objectives of the research, client segments being interviewed, and so on.

User Testing 132

User Testing Product Research Product Management Data Visualization 132

The Product Coalition

OCTOBER 6, 2020

Jared Feldman, Founder & CEO of Canvs At a fireside chat at Meetup HQ in New York City, Jared sat down with Greg Battle , Chief Product Officer at finance intelligence company, Laso to discuss Canvs products, the world of qualitative analytics, and what it takes to build a business dedicated to understanding the power of empathy.

User Testing 148

User Testing Data Visualization Product Research Research Software 148

The Product Coalition

OCTOBER 5, 2020

Then they build something that customers reject, they miss the mark, or they need extra budget to get it there. In its simplest form, the core reason for doing a Product Discovery is to increase your level of certainty that you’re addressing the right problem, for the right customer, with the right product. Increase your prices.

Product Research 187

Product Research Research Software Weak Development Team Customer Experience 187

The Product Coalition

FEBRUARY 3, 2022

This is where product roadmaps are nothing more than requests from top customers. This approach works when you want to bring groundbreaking technologies to the market, but it might not be most appropriate when you want customers to love?—?really I have witnessed product cultures of many flavors. really love?—?your your products.

User Testing 173

User Testing Feedback Software Finance Roadmap 173

Intercom, Inc.

AUGUST 30, 2022

By building a strong business tech stack for your startup – covering everything from incorporation to growing long-lasting customer relationships – you can not only win back time and establish best practices, but create a solid foundation for your business to grow. Does it have a custom API? Questions to ask.

Reporting Tools 163

Reporting Tools Customer Communications Analytic Tools Data Visualization 163

Product Talk

SEPTEMBER 11, 2019

After sharing how I thought the business could improve based on the market situation, customer feedback , and some new ideas that leveraged our core technologies, she looked at me and said: “What are you doing? Customers don’t just adopt. I was there to present my findings on how one of our business lines was doing.

User Testing 256

User Testing Research Software Data Visualization Feedback Software 256

Userpilot

JANUARY 21, 2021

In larger product teams a Product Owner leads the development process, while the Product Manager talks to users, user personas and business stakeholders, and takes a more holistic role in the overall product management. A PM needs to have a solid understanding of the customer needs, market scenario, and, of course, the product itself.

User Testing 98

User Testing Customer Feedback Onboarding KPIs Product Management 98

Intercom, Inc.

JULY 21, 2022

Intercom was created out of an epiphany in a small Dublin coffee shop because we realized that the impersonal, transactional way of doing business online just wasn’t cutting it for customers anymore. We’ll also hear Andrew Chen, general partner at Andreessen Horowitz, talking about the changing landscape of customer acquisition.

Download 215

Download Feedback Software Data Visualization Customer Experience 215

ProductPlan

MARCH 5, 2021

The first step is demonstrating your empathy for the user. Candidates must also have a clear interest in and passion for the customer. Tweet This: “Product management is about empathizing with users, identifying opportunities, and collaborating with others.”. This last point introduces the importance of measurement.

User Testing 132

User Testing Product Research Product Management Product Manager 132

Userpilot

JANUARY 14, 2024

Typically, product managers are responsible for market and user research, product discovery , feature prioritization , and roadmapping. Many product leaders have a background in development, marketing , sales, customer support , UX design , and data management. Product managers are relatively well-paid. They earn around $201k/year.

Data Visualization 105

Data Visualization Analytic Tools Research Software Feedback Software 105