Mironov Consulting

JANUARY 24, 2024

Expanding on a recent post ( Revenue Goals are Not Company Strategies ), I’ve been seeing lots of maker teams (product, engineering, design) struggling to form product strategies without a company strategy to hang them on.    If these strategies don’t hang together, we each hang separately.

Strategy 119

Strategy Product Strategy Onboarding KPIs Data Visualization 119

Userpilot

FEBRUARY 13, 2024

Userpilot's webinar “5 Ways How to Use Microsurveys in Your SaaS" covers efficient feedback collection with microsurveys , seamless integration into user journeys , and data interpretation for insights. It helps you optimize your product strategy with the webinar's insights, and make data-driven decisions.

Webinar 105

Webinar Data Visualization Analytic Tools Feedback Software 105

Gainsight

MAY 18, 2023

Karl Rumelhart, President of Products, Technology, and Global Operations at Gainsight Karl Rumelhart, President of Products, Technology, and Global Operations at Gainsight, kicked off the Product Keynote to explain how Gainsight’s three product lines come together to power Digital Customer Success. At Gainsight, we’re all in on generative AI.”

Generative AI 52

Generative AI Data Visualization Reporting Tools Analytic Tools 52

Userpilot

FEBRUARY 25, 2024

Analyzing user behavior can help you understand how users perceive your product and brand. Since user preferences are always evolving, you need to be agile and swiftly adapt to new user behavior trends. TL;DR User behavior trends are not the same as consumer behavior trends.

Analytic Tools 105

Analytic Tools Data Visualization User Testing Reporting Tools 105

Modus Create

FEBRUARY 5, 2024

Generative AI captured the world’s imagination and received unprecedented attention. Regardless of the latest technology, business leaders are still asking: How can we execute a successful strategy to engage our customers, improve efficiencies, and future-proof the business? Every year is a year of disruption.

Data Visualization 64

Data Visualization Research Software Analytic Tools Customer Experience 64

Gainsight

MAY 23, 2023

At its tenth annual Pulse conference last week, Customer Success (CS) platform Gainsight unveiled a new product designed to digitally connect the various fragments of customer experience, oriented around CS and supported by a new company-wide licensing option. So it’s complicated for the customer.”

Enterprise 59

Enterprise User Testing Customer Experience Customer Feedback 59

Userpilot

APRIL 24, 2024

Generative AI has changed how tech companies do business. companies use AI in their operations and the number of jobs requiring AI has increased by 450% since 2013. In 2023, over 26% of investments in American startups were directed toward AI-related companies. How to implement AI to build better products.

Analytic Tools 96

Analytic Tools Feedback Software Data Visualization Reporting Tools 96

The Product Coalition

DECEMBER 11, 2023

Furthermore, AI proves invaluable in the analysis of audience engagement. By intelligently examining the interaction patterns, content creators gain valuable insights. These insights empower creators to make informed decisions, enabling them to customize content that strongly resonates with their audience.

Data Visualization 117

Data Visualization Artificial Inteligence Analytic Tools Research Software 117

Userpilot

APRIL 30, 2024

Throughout his rich career, Marty has worn numerous hats within modern software product organizations, transitioning between roles involving product management, software development, product marketing , user experience design, and general management, among others. How to build tech products that customers love.

Analytic Tools 105

Analytic Tools Research Software Feedback Software Books 105

Modus Create

MAY 28, 2024

Interestingly, smaller companies cited AI as a greater focus area than their larger counterparts with 10,000+ employees, which were more heavily focused on initiatives like cloud migration, user experience, and modernizing their customer-facing products. Just 22% of companies with 10,000+ employees cited AI/RPA as a core focus.

Reporting Tools 64

Reporting Tools Research Software Data Visualization Weak Development Team 64

Userpilot

JUNE 12, 2024

Here are five best practices that will get you there: Merge product marketing strategies with customer insights : Use tools to collect user feedback and incorporate it into marketing plans. Understand customers greatly : You can use various CRM tools to understand your customers better.

Feedback Software 52

Feedback Software Research Software Analytic Tools Product Marketing 52

Userpilot

JANUARY 16, 2024

From analyzing market trends to churning user needs and technical feasibility into golden product ideas, there are many benefits of ChatGPT for product managers. TL;DR The machine learning-powered ChatGPT can help product managers generate ideas, conduct market and user research , analyze data (app store reviews, user feedback, etc.),

ChatGPT 105

ChatGPT Data Visualization Onboarding KPIs Research Software 105

Userpilot

JUNE 12, 2024

The product specialist role offers ample opportunities to advance your career in different functions, such as product management and customer experience. Look beyond features and functionalities to understand how the product helps users realize specific goals. You can even transition into leadership roles in marketing and sales.

Analytic Tools 52

Analytic Tools Feedback Software Research Software Data Visualization 52

Userpilot

DECEMBER 21, 2023

Did you know that one of the biggest contributors to SaaS companies’ revenue comes from existing customers? This means cultivating customer loyalty is just as important as attracting new customers. Having the right tools to improve customer retention is vital for your company’s longevity and growth.

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Data Visualization 52

ProductPlan

APRIL 25, 2024

Through thorough market research, user feedback, and iterative development cycles, individual product teams enable educational institutions to tailor their services and technologies to the specific needs of their diverse stakeholders. The University of Michigan even created its own closed AI tools for its students to utilize.

Education 96

Education Research Software Analytic Tools Feedback Software 96

Userpilot

JULY 24, 2023

An effective product launch checklist includes the following: Define your target audience and build out your user personas. Create a targeted go-to-market strategy for your launch plan. Collect user feedback and see how well your product was received. How to plan a successful product launch strategy?

Product launches 98

Product launches User Testing Product Research ChatGPT 98

The Product Coalition

OCTOBER 20, 2023

One of the main benefits of AI transformation in marketing is gaining a deeper comprehension of customer behavior. AI provides marketing professionals with an indispensable advantage in this pursuit. 37% of the 4,500 respondents who work in marketing and advertising reported using AI in their work.

Data Visualization 102

Data Visualization Artificial Inteligence Reporting Tools Customer Communications 102

Gainsight

OCTOBER 4, 2023

In less than a year, generative AI has radically transformed the way we work, learn, and interact. This is especially true in the world of business, where gen AI has revolutionized the way we develop and work with software. Enter Horizon AI. What’s Horizon AI? With these AI-powered features, Horizon AI was born.

Analytic Tools 52

Analytic Tools Data Visualization Feedback Software Engineering 52

Gainsight

SEPTEMBER 25, 2023

Customer Success Management has matured over the last decade to become a mission-critical practice that efficiently and effectively protects Net Revenue Retention (NRR) and fuels expansion pipeline. As such, Customer Success (CS) has grown to rely on mission-critical platforms that serve as a single source of truth for customer data.

Data Visualization 52

Data Visualization Reporting Tools Analytic Tools Research Software 52

Gainsight

AUGUST 29, 2023

Customer Success (CS) has become a mission-critical discipline in SaaS and beyond, with 97% of the companies we surveyed this year reporting that they have a Customer Success function. In other words, if you’re reading this, chances are you use a Customer Success management platform. But do you have the right one?

Reporting Tools 52

Reporting Tools Data Visualization User Friction User Testing 52

Gainsight

AUGUST 3, 2023

Gainsight is thrilled to announce Pulse Encore —an exclusive gathering of minds, ready to share, connect, and level up the world of Customer Success. Pulse Encore promises to be an unforgettable experience packed with insightful sessions, expert keynotes, hands-on workshops, and invaluable networking opportunities.

Customer Feedback 52

Customer Feedback Customer Experience Generative AI Workshop 52

Gainsight

NOVEMBER 28, 2023

MoveWorks, a leading AI copilot platform , rocketed to rapid growth status as the AI-driven enterprise sector took off last year. In just 18 months, MoveWorks expanded their Customer Success Manager (CSM) team from just 7 reps to over 25. Thus, Customer Success 2.0 Generative AI. Sound familiar?

Reporting Tools 52

Reporting Tools Data Visualization Customer Experience Generative AI 52

Gainsight

MARCH 19, 2024

In case you missed it (somehow), Generative AI has taken the world by storm. In the realm of B2B software, Gen AI holds immense potential to transform the way companies interact with their customers, stakeholders, and users—and even the way companies develop products. Cheat Sheet is only the beginning, though.

Data Visualization 52

Data Visualization B2B Generative AI Customer Experience 52

The Product Coalition

MARCH 25, 2023

Companies are working to win the spot of “the best product management platform” in the hearts and minds of their customers. This made me think it was time for a dedicated generative AI app for product managers. You can use it to analyze feedback sentiment, simplify complicated technical jargon, or just write faster.

Feedback Software 111

Feedback Software Technical Review Development Team Review User Testing 111

Gainsight

MARCH 13, 2024

Every month, a passionate group of Gainsters meet in-person at stimulating AI offsites to discuss the latest trends in AI and explore how Gainsight’s AI can shape the future of customer success and business operations. These AI offsites showcase the immense possibilities for AI to transform our entire industry.

Customer Experience 52

Customer Experience Artificial Inteligence Customer Feedback Generative AI 52

Gainsight

SEPTEMBER 19, 2023

Customer success is no longer an afterthought—it’s a strategic imperative. To ensure your customers are not just satisfied but thriving, you need the right tools in your arsenal. Enter the Customer Success Platform, a multifaceted solution designed to empower your team and drive customer satisfaction.

Generative AI 52

Generative AI Data Visualization Artificial Inteligence Customer Satisfaction 52

Gainsight

JULY 25, 2023

Every company has some type of motion around the customer journey, according to Maksim Ovsyannikov, EVP of Product and Design at Gainsight. Ovsyannikov describes four dimensions of the customer journey: Onboarding the solutions a customer has purchased in a meaningful way. The question is, how sophisticated is it?

Analytic Tools 52

Analytic Tools Feedback Software Education Generative AI 52

The Product Cafe

MARCH 24, 2024

If you find yourself in this situation, revisiting and refining your messaging strategy immediately is crucial. As companies grow, the clarity of their messaging often fades, leading to confusion among potential customers about the product's offerings and its relevance to their needs. Product messaging can be tricky to get right.

Messaging 52

Messaging User Testing Feedback Software Customer Feedback 52

Userpilot

JUNE 30, 2023

Which is the best AI writing assistant available for marketing and customer success teams in 2023? Plenty of AI copywriting tools are in the market (and by the time I finish writing this article, there will probably be more) and each of them could be a good choice depending on your needs or budget.

Feedback Software 98

Feedback Software Analytic Tools Research Software Data Visualization 98

Mixpanel

APRIL 12, 2024

Ian should have no problem recognizing a builder when he sees one: Aside from his day job as Head of AI Governance Research at Credo AI , he founded the Ai Salon , a community focused on AI’s future impact that frequently hears from startup founders and other folks creating new AI products or ventures.

ChatGPT 52

ChatGPT Artificial Inteligence Research Software Analytic Tools 52

Product Talk

SEPTEMBER 6, 2023

I think there’s a whole bunch of stuff around trends, where we’re now saying, “If we’re going to make good decisions about what to build, let’s include the customer in the process. Let’s have feedback loops. Why do you need to talk to a customer? Can we get access to customers?

Product Research 241

Product Research User Testing ChatGPT Research Software 241

Gainsight

SEPTEMBER 8, 2023

In today’s rapidly changing business landscape, one thing is certain: Customer Success (CS) is not just a nice-to-have anymore; it’s a necessity to protect and grow your existing revenue. As the importance of Customer Success continues to grow and evolve, so do the roles and compensation structures within the field.

Data Visualization 52

Data Visualization Product Research Reporting Tools Customer Experience 52

Mironov Consulting

JUNE 25, 2023

Umbrella-wielding is a skill: anticipating politics; de-escalating  drama; being ready with in-the-moment analysis and insights about whether a problem is actually important; articulating which department is best equipped to handle today’s small crisis; practicing organizational jiu jitsu.  Can we create one?

Weak Development Team 127

Weak Development Team User Testing Customer Feedback Customer Experience 127

The Product Cafe

MAY 29, 2023

Packed with the power of generative AI, this tool is a game-changer for Shopping merchants. No need to shell out bucks for editing or customizing product images anymore. Striving for real customer-led innovation? They're pulling the curtain back on their new tool, the dazzling Product Studio. Say hello to Zeda.io

Feedback Software 52

Feedback Software Reporting Tools Customer Feedback Generative AI 52

Gainsight

JUNE 27, 2023

Over two days, more than 50 Customer Success CxOs and SVPs from leading businesses like Hubspot, Mews, Software AG, Intercom, Alteryx, and Darktrace came together at Oakley Court in Windsor to share knowledge, foster connections, and explore the ever-evolving Customer Success landscape.

Generative AI 52

Generative AI Onboarding KPIs Data Visualization Customer Feedback 52

Gainsight

JULY 11, 2023

As the technology market enters a new era, Customer Success (CS) has become a critical differentiator for businesses. According to Gainsight’s The Evolution of Customer Success Report , 98% of companies plan to increase or maintain CS headcount over the next year. Artificial Intelligence (AI). The next frontier?

Analytic Tools 40

Analytic Tools Reporting Tools Data Visualization Generative AI 40

Userpilot

DECEMBER 21, 2023

In this article, we’ve selected 24 of the best AI podcasts for you to listen to improve your knowledge of AI and keep up to date with the future of AI technology in product management and more. The podcast’s range is impressive, covering everything from advanced machine learning concepts to more general interest subjects.

Research Software 104

Research Software Artificial Inteligence Technical Review Technology 104