Alchemer Mobile

MAY 19, 2023

By Vanessa Bagnato, Director, Product Marketing, Alchemer SMS distribution is a very popular way of diversifying how you reach customers to ask for their feedback. It’s simply a way of sending an invitation to take a survey via a text message (SMS – Short Message Service) to somebody’s mobile device.

Product Research 130

Product Research Messaging User Testing Customer Feedback 130

Usersnap

JUNE 27, 2023

But for startups, the challenge of finding 100 willing beta users can feel like an insurmountable obstacle. Understanding the beta testing process Beta testing is a critical phase in product development , where a chosen user group is granted access to a nearly completed product.

User Testing 52

User Testing Data Visualization Product Research Customer Feedback 52

Userpilot

JANUARY 31, 2023

How to prevent churn by identifying at-risk customers? In SaaS, you can grow your revenue only if your churn rate is low, so retaining at-risk customers is crucial. In this article, we will discuss the ins and outs of at-risk customers, how to detect them, and five actionable strategies to help you prevent churn.

Customer Feedback 98

Customer Feedback Feedback Software Customer Experience User Testing 98

Userpilot

FEBRUARY 26, 2023

The customer success renewal playbook is central to keeping the incoming stream of recurring revenue flowing. Thanks to the subscription economy of SaaS companies, high customer retention is vital to staying afloat and enjoying growth. The renewal process begins immediately after a user signs up for your product.

Feedback Software 98

Feedback Software Analytic Tools Customer Experience Customer Feedback 98

Userpilot

NOVEMBER 20, 2022

In today’s world, real-time customer engagement is one of the most important ways to ensure continued business growth and customer success. Real-time customer engagement refers to the ability to provide contextually relevant interactions at the speed the customer wants you to.

Customer Experience 98

Customer Experience Feedback Software Analytic Tools User Testing 98

UX Planet

JANUARY 16, 2024

More importantly, we’ll provide you with the insights to navigate these treacherous waters successfully. This belief makes you disregard market research because you feel you already know everything customers want. You’re often tempted to skip or rush through the research phase, believing you can gather insights later on.

Branding 98

Branding User Testing Product Research Data Visualization 98

Usersnap

OCTOBER 22, 2023

In the bustling streets of the digital landscape, customer engagement isn’t just a mere handshake; it’s a warm hug that leaves an everlasting impression. The magic key can lead you to the treasure chest of conversions and a community of jubilant customers. 5 essential customer engagement strategies for customer support 1.

Data Visualization 52

Data Visualization Customer Feedback Reporting Tools User Testing 52

Userpilot

MAY 19, 2022

Usability vs user experience – what’s the difference? While the terms usability and user experience are used interchangeably, it’s important to know that there’s a difference between the two. Usability refers to how easy it is for users to interact with your product’s UI and complete a specific action.

Customer Experience 97

Customer Experience User Experience User Testing Customer Feedback 97

Roman Pichler

APRIL 5, 2022

Contrast this with a sprint review meeting , which might help you determine if users can easily sign up for the product. But for sprint review meetings , you may also want to invite (selected) users and customers to collect their feedback. Discuss development progress and user feedback on the latest product increments.

Weak Development Team 265

Weak Development Team Product Management Product Manager User Testing 265

Alchemer Mobile

DECEMBER 5, 2022

This is about how companies communicate with their customers in the mobile world. For many companies, mobile is the primary medium of communication with their customers and the number of companies who are mobile-first will only grow. These messages increase revenue, retention, ratings, and customer interaction.

Feedback Software 130

Feedback Software Customer Communications User Testing Software Review 130

Userpilot

MARCH 20, 2024

Software licensing sets software usage rules, protecting creators and defining user rights. The freemium model provides free basic software, helping to shorten the time to value and increase the user activation rate. The premium model sells advanced features upfront, focusing on converting freemium users. Book a demo now.

Analytic Tools 59

Analytic Tools Feedback Software Data Visualization Strategy 59

The Product Coalition

NOVEMBER 10, 2020

One in particular is that companies have a responsibility to protect their users and that they must be held accountable for their decisions. As an example approach: Instead of asking: “How might we increase the amount of time users spend on our platform?” Users thus engage in a much more personalized and effective experience.

Feedback Software 135

Feedback Software User Testing Customer Feedback Customer Experience 135

Userpilot

FEBRUARY 15, 2023

TL;DR A product tour demonstrates to your customers exactly how to use your product’s features. Firstly, product tours are a fantastic way to keep your users engaged. Different SaaS organizations have different methods of building product tours and driving toward customer success. Let’s do it! Why use them?

Feedback Software 98

Feedback Software Analytic Tools Onboarding KPIs User Testing 98

Intercom, Inc.

DECEMBER 20, 2022

Throughout the year, we’ve talked with and learned from industry leaders, experts, and innovators about a multitude of topics: from facing the tech slowdown to the dawn of machine learning, from the trends transforming customer support to using human insight to create memorable experiences. Yamini Rangan , CEO at Hubspot.

Technical Review 118

Technical Review Software Review Customer Feedback Data Visualization 118

Intercom, Inc.

DECEMBER 4, 2018

At Intercom we think a lot about what it means to deliver a differentiated customer experience. We know companies are using our suite of products across the entire lifecycle to engage website visitors, onboard new users, upsell trial users and support existing customers. Engage and upsell existing users with Custom Bots.

Customer Experience 99

Customer Experience Differentiation Onboarding KPIs Customer Feedback 99

Userpilot

JANUARY 26, 2023

TL;DR Inclusive product design involves building products that are easy to adapt and allow users with different needs to complete their tasks. All users can be excluded from using a product at different stages and along multiple dimensions. This can be a valuable differentiator that attracts more customers. Book the demo!

Product Research 98

Product Research Feedback Software Research Software User Testing 98

Intercom, Inc.

DECEMBER 10, 2018

All your messaging is marketing, both before and after the sale. So in-app marketing is especially key to engaging and retaining the users you’ve worked so hard to acquire. In-app marketing is about reaching out to your customers while they’re inside your product to engage, retain, or upsell them. Capture user feedback.

Feedback Software 137

Feedback Software Analytic Tools User Testing Marketing 137

Gainsight

AUGUST 16, 2021

Authored by Harshita Banka, Regional Director of Customer Success, Gainsight PX. In this final part of a three-part series on creating governance around your in-product user guide experiences, we dig into the final secret: product. That way, whoever creates the in-product messaging doesn’t have to worry about branding.

Customer Experience 52

Customer Experience Government Data Visualization Analytic Tools 52

The Product Coalition

JUNE 17, 2020

Informing the product roadmap What you learn about customer needs and what they care about helps to prioritize possible products, features, and segments based on what matters for them. For companies that pride themselves on putting the customer first, this should resonate clearly. sometimes those with the loudest opinions? —?so

Product Research 78

Product Research Framework User Testing Customer Feedback 78

Intercom, Inc.

DECEMBER 21, 2021

. “We have accelerated through many years of progress as if we’re living in a time-lapse” Business is increasingly conducted online, and customer communications are undergoing a massive transformation as customer expectations change. You can’t always get what you quant: Bringing numbers to life through user research.

Customer Communications 196

Customer Communications User Testing Research Software Technical Review 196

Mind the Product

JUNE 20, 2019

Even with very short cycles between discovery and delivery, it can take up to several months from identifying a user problem to the release of a potential solution to real users. At Xing the technology we use is predefined so I will focus business and user needs and how they are connected. Understanding User Needs is key.

Product Research 161

Product Research User Testing Customer Experience Customer Feedback 161

UX Planet

MARCH 5, 2024

Just as the physical world operates under predictable cause-and-effect relationships, so too does the world of User Experience (UX) design. Behind every interaction on every digital interface, lies a series of cause-and-effect relationships, dictating the predictable outcomes and human behaviors we encounter as users. His law, a.k.a.

Data Visualization 98

Data Visualization UX Research Software Feedback Software 98

Gainsight

AUGUST 24, 2020

So imagine, if you will, a product-onboarding process for every new customer that’s intuitive, efficient, and easy to scale. In this scenario, it’s not only customers who would enjoy increased productivity and cut costs due to a highly efficient onboarding process. Identify key onboarding flows and map to defined user personas.

Onboarding KPIs 105

Onboarding KPIs Technical Review Data Visualization Feedback Software 105

Pragmatic Marketing

MAY 11, 2020

After being in the market research industry for nearly 30 years, I’ve been involved with research and insights through several recessions and other types of crises. And, because it’s an unusual time, there are questions about whether gathering insights today will be useful later. There’s also a lot of curiosity.

User Testing 91

User Testing Market Research Customer Experience Product Research 91

The Product Cafe

MARCH 3, 2024

Vidya shared some valuable insights on how storytelling isn't just an add-on but a core skill for product managers. Here are some priceless insights from the conversation: 1. The depth and detail of your story should be just right to captivate and convey your message effectively. Think about it.

Data Visualization 52

Data Visualization Customer Experience User Testing Customer Feedback 52

UX Studio

MAY 30, 2023

It is through design that we communicate with our users, either in proper words or with visual clues. Given all that, reliable brands are more likely to differentiate themselves and earn customer loyalty. How can we make users feel safe regarding products and services? Trust is, therefore, relational and involves communication.

UX 97

UX Reporting Tools Research Software Data Visualization 97

UX Studio

JULY 27, 2017

We had a tight schedule as well; we had to learn the market, the culture and our users very quickly. It had to serve the local habits and user behavior, but it also had to be “exportable” at the same time. Before we get deeper into the culture-specific traits of UAE users, it’s important to look at the bigger picture.

User Testing 71

User Testing Research Software Product Research Customer Feedback 71

Folding Burritos

FEBRUARY 13, 2018

The main goal was to show that by thinking about what , when and to whom we need to communicate , we can find different ways to get the message across without spending so much time on it. Your feedback and support during this phase will let us improve the tool to better serve you; in return, you get to start saving time and a big discount.

Data Visualization 397

Data Visualization Reporting Tools Technical Review Customer Experience 397

The Product Coalition

MARCH 10, 2021

Given that you have a team, this article reveals four dimensions of a teaming agreement, with tips and links to practical tools and insights from human behavior experts. In Teaming Agreements, the team’s purpose should align with the team's product and solve the users’ problems. giving our users features they love.

Research Software 134

Research Software Webinar Product Research User Testing 134

Usersnap

JULY 3, 2023

We always talk about bug reports… …but never explain what they are or why they’re crucial for closing customer feedback loops I just noticed that we at Usersnap haven’t answered this core and essential question. Android offers quick, simple bug reporting directly from (test) user to developer.

Reporting Tools 52

Reporting Tools Data Visualization Feedback Software User Testing 52

UX Studio

JUNE 30, 2023

With the increasing competition in the online space, businesses need to ensure their website not only looks visually appealing but also provides a user-friendly experience. We deliver impactful, user-friend, and unique solutions for ambitious ideas. They blend strategy and creativity in their user-friendly designs.

Research Software 60

Research Software Feedback Software Analytic Tools Reporting Tools 60

Userpilot

JANUARY 20, 2024

How can message mapping support your company’s communication with customers and drive product engagement ? We also show you how to create a message map for your SaaS! Utilizing message mapping ensures all team members’ alignment in their communication across various channels. Let’s get to it!

Messaging 100

Messaging User Testing Research Software Analytic Tools 100

Product Talk

NOVEMBER 8, 2023

Teresa: Product managers, designers, software engineers, user researchers… feel free to add your favorite title. We started with her sending a message like, “Hey, it looks like you haven’t come to a community call. So we’ve reframed all the messages to be more like, “Hey, it looks like you haven’t joined one of our community calls.

Product Research 214

Product Research Books Research Software Analytic Tools 214

nulab

DECEMBER 14, 2021

With the growing adoption of Common Core State Standards (CCSS) in math and language arts, K-12 education is often tethered to stringent guidelines. In many cases, educators have to fill out forms, spreadsheets, and statements with highly specific guidelines. This technique offers insight into the possible directions a lesson can take.

Education 96

Education User Testing Document Customer Experience 96

Modus Create

SEPTEMBER 1, 2021

However, websites need to be both intuitive and accessible to all users. . To check usability, we test button interactions, form fields, navigation, and user flow. Ideally, the process should take the user to their destination with as few clicks as possible. we should not make the user think).

User Testing 52

User Testing Feedback Software Product Research Testing 52

Userpilot

MARCH 18, 2021

A successful customer retention strategy requires constant iteration and innovation to keep up with an ever-changing SaaS market environment. It’s also not like customer retention is the business of only one department. We have also asked experts from each department about their Customer Retention Strategy – so let’s dive in!

Feedback Software 52

Feedback Software Research Software User Testing Customer Experience 52

Mixpanel

JANUARY 20, 2020

At Mixpanel, we always strive to move quickly and provide customers with the analytics tools they need to build great products. Transform your data with ease using Custom Properties. Learn more about Custom Properties. Visually compare how each user segment converts. To state the obvious, not all users are the same.

Data Visualization 71

Data Visualization Analytic Tools Customer Experience Customer Feedback 71