The Product Coalition

FEBRUARY 14, 2023

Everyone talks about getting insights from digital products and processes, yet I’ve seen it done wrong so many times that the subject demands revisiting, especially in light of the emerging field of DataOps. If metrics are not stable, data-related problems will quickly compound and stymy efforts to generate insights.

Data Visualization 167

Data Visualization Customer Feedback KPI Customer Experience 167

Mind the Product

DECEMBER 12, 2018

A lot of teams struggle with how to increase engagement. We all want our product to be used more often and by more people, but how do we identify opportunities that will transform how your product is used? Together we uncovered a group of users who’ve used UserTesting to democratize research and change their company culture.

User Testing 164

User Testing Customer Feedback Research Software Data Visualization 164

Alchemer Mobile

DECEMBER 27, 2022

If you’re not tracking metrics, analyzing them, and tweaking your app accordingly, you’re missing out on potential optimizations that could dramatically improve customer experience. Setting mobile app KPIs (key performance indicators) for revenue, performance, and CX is an important first step toward accomplishing this.

Feedback Software 244

Feedback Software Research Software User Testing Customer Experience 244

Intercom, Inc.

OCTOBER 16, 2018

They help managers evaluate how their employees are doing, the value they bring to a team and how their work can be improved. But KPIs carry the risk of seeming impersonal. When I first started to work at Intercom as a Customer Support Representative (CSR), KPIs were completely foreign to me. First response time.

Weak Development Team 154

Weak Development Team Customer Experience User Testing Customer Feedback 154

Userpilot

JANUARY 15, 2024

With an abundance of product analytics to track, having a robust SaaS KPI dashboard is essential to monitor the metrics that matter most. This guide will walk you through what it is, why you need one, and how to build your very own dashboard. Your custom SaaS dashboard should provide actionable data and be as automated as possible.

Onboarding KPIs 105

Onboarding KPIs Data Visualization KPI Dashboard 105

The Product Coalition

JULY 19, 2022

Let’s discuss ways to build strategies for high-value customers and work towards establishing a great product experience Who are high-value customers High-value customers are users who have already subscribed, signed up to your product, or own some of your products if you have many products in your ecosystem.

User Friction 148

User Friction Customer Experience User Testing Customer Feedback 148

The Product Coalition

JULY 8, 2020

Looking to build better user experiences? It’s time to stop passively observing your analytics and start engaging your users. Here is why user engagement is the new key to build innovative experiences. It all starts with user feedback. And it doesn’t involve tracking every action your users do.

Feedback Software 111

Feedback Software User Testing Customer Feedback Data Visualization 111

Alchemer Mobile

AUGUST 27, 2020

Customer behaviors and preferences are shifting daily – as are their emotions. Success is understanding how the product fares in the market, and being able to adjust properly, pivot, and quickly make decisions based off of customer feedback. Go beyond NPS as a core KPI.

User Testing 246

User Testing Product Research Feedback Software Research Software 246

Userpilot

MAY 13, 2024

Customer feedback surveys serve as invaluable tools for gathering actionable insights directly from your audience. However, it’s important to know when and how to trigger the forms to gather user feedback , for increased response rate and data credibility. Customer Effort Score (CES). Get a demo.

Customer Feedback 105

Customer Feedback User Testing Feedback Software Product Research 105

Userpilot

JULY 26, 2022

Looking for the right retention KPIs to track and improve your customer retention rates? Customer retention is the key ingredient when it comes to growing your SaaS product without having to acquire new customers. So let’s find out what retention KPIs you should start tracking! What is customer retention?

Onboarding KPIs 98

Onboarding KPIs Feedback Software Analytic Tools Customer Feedback 98

Intercom, Inc.

FEBRUARY 10, 2022

Customer support has never been a walk in the park. To keep up with these changes, last year we released our first Intercom Customer Support Trends Report. To keep up with these changes, last year we released our first Intercom Customer Support Trends Report. Shawn Carter , Customer Care Team lead at Aircall.

Reporting Tools 211

Reporting Tools Research Software Feedback Software User Testing 211

Userpilot

NOVEMBER 19, 2022

Having trouble deciding which customer service KPI to use? There are some vanity metrics among the KPIs for customer service. So let’s look at the most important KPIs that will help you create strategies to provide superior customer service and boost retention. What are customer service KPIs?

Onboarding KPIs 98

Onboarding KPIs Data Visualization Reporting Tools Customer Experience 98

Folding Burritos

FEBRUARY 13, 2018

Goals / KPIs. What’s the current status of our goal/KPI? How is it moving (vs target)? In others, it might be Slack, or a shared document/wiki page with a simple format that people know how to get to (and that you regularly remind me them to have a look). How to create this with JIRA and Excel.

Data Visualization 397

Data Visualization Reporting Tools Technical Review Customer Experience 397

The Product Coalition

JANUARY 24, 2021

Through Mural , we get to see a lot of product specs added by users from various companies. Making the case: Why should we build this product and who it’s for In the Weeds: What exactly we’re building + what matters most Out of the Weeds: How we’ll measure success + decide what’s next Making the Case: Why this Product, and for Whom?

Onboarding KPIs 165

Onboarding KPIs User Testing Customer Experience Feedback Software 165

Roman Pichler

APRIL 13, 2021

Key performance indicators (KPIs) are metrics that measure how your product is doing. Effective KPIs help you understand if your product is creating the desired value for the users, the customers, and the business. Without KPIs, you end up guessing how well your product is performing.

Feedback Software 156

Feedback Software Analytic Tools Data Visualization Research Software 156

Userpilot

OCTOBER 3, 2023

Wondering what customer journey KPIs align with your business goals? Customer journey KPIs, alongside product analytics , help product teams understand if they’re meeting their goals. This insight can help you make informed decisions to optimize your user experience.

Onboarding KPIs 105

Onboarding KPIs Customer Experience User Testing Customer Feedback 105

Userpilot

MAY 8, 2024

Wondering how to build a customer success dashboard for your team? From the article, you will learn what a customer success dashboard is, why you need it, and what metrics it should include. And how to build a dashboard for your customer success team using Userpilot analytics ! If so, we’ve got you covered!

Data Visualization 105

Data Visualization Dashboard Onboarding KPIs Analytic Tools 105

Mind the Product

SEPTEMBER 18, 2018

We are constantly answering that seemingly basic (yet challenging) question: What problem are we trying to solve for customers? Ensuring the design, functionality and technology meets that crucial – often unspoken – user need. He knew how to work the unwritten, unmapped human system to get the unit whatever it needed.

Feedback Software 171

Feedback Software User Testing Customer Experience KPI 171

Product Talk

JUNE 19, 2024

But when we use generative AI to replace customer interviews , to generate opportunity solution trees , or to do our thinking for us, we fundamentally misunderstand the purpose of discovery. Discovering unmet customer needs, pain points, and desires—AKA opportunities. The opportunities represent customer value.

Generative AI 337

Generative AI Product Research Feedback Software Analytic Tools 337

Userpilot

NOVEMBER 6, 2023

Looking for ways to measure and increase customer growth? Here is what this customer growth guide covers: Customer growth explained: what is it? The top metrics to measure customer growth rate. Proven strategies for attracting users, retaining them , and driving account expansion. What is customer growth?

Onboarding KPIs 103

Onboarding KPIs User Testing Feedback Software Customer Feedback 103

Userpilot

MAY 17, 2021

With so many product growth insights available to every product marketer, it’s sometimes hard to understand which metrics are relevant and which you should be tracking to measure the success of your product marketing. What is a Product Marketing KPI metric? Product Marketing KPIs vs Product Marketing OKRs.

Onboarding KPIs 98

Onboarding KPIs Analytic Tools Feedback Software Product Marketing 98

Userpilot

APRIL 23, 2021

Looking for user persona examples to inspire your research, or (product) marketing strategy? Creating a user persona can be hard sometimes. Depending on how many your product has, it may require several hours of interviews and a number of surveys to do each. What is a user persona? How to create a user persona?

Analytic Tools 98

Analytic Tools Feedback Software Research Software User Testing 98

Indicative

NOVEMBER 11, 2020

Experts predict the Customer Analytics market will top $24 billion by 2025. Organizations need customer data to provide the empathetic, personalized experiences customer demand—and to stay competitive. Organizations need customer data to provide the empathetic, personalized experiences customer demand—and to stay competitive.

Data Visualization 135

Data Visualization Analytic Tools User Testing Reporting Tools 135

Mind the Product

APRIL 9, 2018

I love building enterprise systems, because you get to work with your customers/users every day and literally see their lives change as you release new features. We created multi-disciplinary teams that own specific business KPIs, together with their internal users. At Zalando, we changed this.

Reporting Tools 152

Reporting Tools Systems Review Enterprise Technical Review 152

Userpilot

DECEMBER 5, 2023

Customer satisfaction analytics are key to understanding what makes your customers happy and building a product that retains users. But how can you leverage this user sentiment data to lead product development and grow your business? There’s no single KPI to measure customer satisfaction.

Data Visualization 97

Data Visualization Customer Satisfaction Analytic Tools User Testing 97

Userpilot

MARCH 24, 2021

The main difference being the company-level objectives can be applied to all products, and the product-specific objectives are derivatives from the company objectives, distilled down to a more customer-centric or product-centric outcome. A key result is not the same thing as a KPI (key performance indicator). Improve User Experience.

Product Research 119

Product Research Onboarding KPIs Product Strategy User Testing 119

Mixpanel

MAY 27, 2021

And without the repeat business, you not only lost your initial customers, but also spoiled your reputation such that it was hard to find new ones. The customer lifecycle is fairly standard across products: users first must show up, then be activated in some way. Understanding total weekly customers was helpful, but not enough.

Data Visualization 140

Data Visualization KPI Customer Experience User Testing 140

The Product Coalition

NOVEMBER 13, 2022

At the same time, customers usually tend to attribute symptoms as a problem. An insightful discussion and probing questions drive a better and more sustainable solution that results in better value creation and capture. Can you identify market segments and customers to whom it will be most applicable initially?

Data Visualization 147

Data Visualization KPI Framework Customer Experience 147

The Product Coalition

SEPTEMBER 9, 2022

Companies understand the importance of the holistic approach to deliver value to customers-which is no longer exclusive to product viability. Historically, development teams have been executioners and could lose focus on what features users care for. How do I measure my retention rate?

Analytic Tools 147

Analytic Tools Feedback Software User Testing Data Visualization 147

Userpilot

SEPTEMBER 23, 2019

With no-code user onboarding tools , it’s easy to start building onboarding journeys that don’t reflect reality—all in a vain attempt to get new users to activate faster so they don’t churn. User experience journey mapping makes us ask this question: How do users move through their own goals, not our hoops?

Customer Experience 89

Customer Experience User Testing User Experience Customer Feedback 89

Userpilot

JANUARY 23, 2023

Wondering what customer success OKRs are and how they can help your customer success team flourish? With OKRs, you can develop clear strategies to promote product growth and effectively communicate them to your customer success teams. – Use different types of surveys to collect customer feedback.

Feedback Software 97

Feedback Software Analytic Tools Customer Experience Onboarding KPIs 97

Userpilot

AUGUST 29, 2022

Wondering how you can leverage sentiment analysis to improve customer experience? Customers are actively sharing their thoughts on social media and review sites, making these places valuable sources of customer feedback. If you’re ready to get started with customer sentiment analysis, then read on!

Feedback Software 98

Feedback Software Customer Experience Customer Feedback Product Research 98

Alchemer Mobile

DECEMBER 27, 2022

If you’re not tracking metrics, analyzing them, and tweaking your app accordingly, you’re missing out on potential optimizations that could dramatically improve customer experience. Setting mobile app KPIs (key performance indicators) for revenue, performance, and CX is an important first step toward accomplishing this.

Feedback Software 130

Feedback Software Research Software User Testing Customer Experience 130

UX Planet

MARCH 15, 2025

OKRs (Objectives and Key Results) and KPIs (Key Performance Indicators) are two common approaches, each serving a different purpose. How are they different? When to use OKRs, and when to use KPIs? How to choose the right metrics? Example of anOKR: Objective: Improve the user experience of the checkoutprocess.

Onboarding KPIs 59

Onboarding KPIs Customer Experience Product Research KPI 59

Userpilot

NOVEMBER 18, 2023

How to choose the date range for your analysis? How to conduct a period-over-period analysis with Userpilot : Select the metrics you need to analyze. How to conduct a period-over-period analysis with Userpilot : Select the metrics you need to analyze. Customize data points. Here’s a 5-step process on how to begin: 1.

Data Visualization 104

Data Visualization Onboarding KPIs Analytic Tools Customer Experience 104

Userzoom

FEBRUARY 12, 2020

Why user research has traditionally struggled in the Agile environment. How to make user research happen in Agile and make everyone think you’re super awesome. The major benefit of working in Agile is that you can get a working product or feature in front of users in a very short amount of time.

User Testing 100

User Testing Product Research Research Software Customer Feedback 100

Userpilot

FEBRUARY 29, 2024

As you’re researching customer analytics platforms, you’ve probably noticed how hard it is to find reliable information on the available solutions. TL;DR Customer analytics platforms are specialized tools that allow you to collect and analyze data. Want to get started with customer analytics? Let’s dive in!

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105