BrainMates

SEPTEMBER 19, 2022

We spoke to Sharon Schwarzkopf, Head of Product at ReadyTech , to get more insight into how a product team working within workforce functions. We must listen and adapt to what real ‘value’ is to our customers and try to anticipate and deliver it. How is your product team set up at ReadyTech?

Feedback Software 52

Feedback Software User Testing Customer Feedback Data Visualization 52

Intercom, Inc.

JULY 11, 2019

In a company’s early days as a lean, mean, business machine, it’s fairly easy for leadership to stay in sync with their users. But as the business becomes more successful – and there are resources to build a support team – additional layers begin to separate executives from their customers. Speak the customer’s language.

Customer Experience 188

Customer Experience User Testing Research Software Customer Feedback 188

Userpilot

MARCH 8, 2022

There are some well-known names as well as new faces on the list, from all over the world – together with their LinkedIn profiles and medium blogs, so you can follow their journeys and insightful posts yourself. Your users will thank you one day. Susan Stavitzski – Customer-Driven Product Person and Product Leader.

Technical Advisors 107

Technical Advisors Product Research Analytic Tools User Testing 107

Intercom, Inc.

JANUARY 16, 2019

Only then will you have the foundation to consistently win new customers, upsell existing ones and see the kind of predictable growth that’ll be the making of your company. Why not simply invest in hiring more engineers and let the targeted end-user virally adopt the product of their choice? Excerpt from “ Hire a Head of Sales.”.

Weak Development Team 156

Weak Development Team Data Visualization Strategy User Testing 156

Intercom, Inc.

MAY 21, 2020

Next is assisting: gathering information from a customer so a human support agent has everything they need by the time they’re stepping in to help. You wouldn’t want to deploy automation for a customer who has specifically requested a human touch, for example. But if there are ideal use cases, there are also stumbling blocks to avoid.

User Testing 221

User Testing Customer Experience Data Visualization Reporting Tools 221

Intercom, Inc.

APRIL 4, 2019

If you’d like to hear more, you can listen to our full conversation above, or read Jeanne’s insights below. But as a startup starts to grow into a mature organization, growth aspirations naturally lead to the desire to expand to more lucrative customers, at which point the self-serve model reaches its limits. What’s not to like?

Weak Development Team 162

Weak Development Team Outbound User Testing Research Software 162

ProductPlan

MARCH 17, 2020

That being said, it’s all too easy to lose track of strategic direction when stand-ups, customer interviews, presentations, and a million other demands crowd a PM’s calendar, vying for precious time. Product Strategy : Consider which strategic activities impact your ability to deliver value to customers. Product planning.

Outbound 74

Outbound Product Management Product Manager Inbound 74

Mironov Consulting

DECEMBER 2, 2019

It’s typical for professional services firms and custom development shops to have pro ject -based resource pools. And services firms usually don’t have prod uct managers: instead, individual clients tell us what they each want and we profitably custom-build that. and focus on volume sales rather than single customer demands.

User Testing 80

User Testing Customer Experience Outbound Customer Feedback 80

Intercom, Inc.

SEPTEMBER 8, 2021

Now, Maggie is the Director of Sales at Webflow , a web design tool that helps users design and build responsive, custom websites with no code whatsoever. Customer first, then company, then yourself. Slack’s “radical convenience” approach to customer experience. Do right by others. Pretty big growth.

Weak Development Team 118

Weak Development Team Feedback Software User Testing Customer Experience 118

PMLesson's Ace the PM Interview

FEBRUARY 20, 2019

First off, product management is very communication and leadership oriented. In terms of demonstrating leadership, look to your extracurricular activities. It ended up being a great way to practice debate and leadership in many ways. How is the strategy here different for current MBA students? Basically, the strategy is similar.

Technical Advisors 98

Technical Advisors Feedback Software Product Management Product Manager 98

Userpilot

FEBRUARY 4, 2022

We’ll also go over how to improve essential SaaS sales metrics like customer acquisition cost, annual recurring revenue, average purchase value, and expansion MRR so you can make the most out of your SaaS product. Nurturing new customers is the best way to reduce churn and increase expansion revenue. The self-service model.

Feedback Software 90

Feedback Software Research Software Reporting Tools Onboarding KPIs 90

Intercom, Inc.

AUGUST 12, 2021

Few people are better advocates for a unified view of the customer experience than Dan O’Connell. In this episode, Bobby Stapleton , our own Director of Customer Support, sat down with Dan to talk about delivering an integrated customer experience and how that can transform customer support from a cost center into a profit one.

Analytic Tools 223

Analytic Tools Data Visualization Customer Experience User Testing 223

Gainsight

JANUARY 8, 2019

DX3 is Canada’s largest conference for marketers that showcases best practices and insights on all things digital marketing. TSW, hosted by Technology Services Industry Association (TSIA) covers a wide variety of topics like customer success, expansion selling, support/field/professional services, and beyond. Event Website.

Events 45

Events Inbound Data Visualization B2B 45

Centercode

AUGUST 14, 2020

Professionals charged with ensuring high product quality, choosing delightful product features to develop, and managing customer tests that increase product success are used to adapting on the fly. From how we support our customers to how we support our teammates, it’s part of who we are as a company.

Reporting Tools 64

Reporting Tools User Testing Feedback Software Product Research 64

PMLesson's Ace the PM Interview

FEBRUARY 20, 2019

First off, product management is very communication and leadership oriented. In terms of demonstrating leadership, look to your extracurricular activities. It ended up being a great way to practice debate and leadership in many ways. How is the strategy here different for current MBA students? Basically, the strategy is similar.

Technical Advisors 40

Technical Advisors Feedback Software Product Management Product Manager 40

Pragmatic Marketing

OCTOBER 11, 2019

The nice thing about HubSpot, is we have a great product teams with good user researchers and UX designers and product designers who will do a ton of customer interviews beforehand. So we generally know a lot about our target market and our customers going into something like this.

Product launches 70

Product launches Research Software User Testing Product Research 70

Pragmatic Marketing

OCTOBER 11, 2019

The nice thing about HubSpot, is we have a great product teams with good user researchers and UX designers and product designers who will do a ton of customer interviews beforehand. So we generally know a lot about our target market and our customers going into something like this.

Product launches 70

Product launches Research Software User Testing Product Research 70

ProductPlan

MARCH 5, 2019

You have a huge pile of leads based on inbound and outbound marketing, the pool is winnowed down based on their interest, ability to pay, etc., At the end, only a fraction of those initial leads have converted into customers. ” They gave you hours of their life, the least you can do is provide some constructive feedback.

Technical Review 60

Technical Review User Testing Product Management Product Manager 60

Business of Software Conference

JULY 26, 2016

Shawn Anderson & Shane Corellian: Alternative Marketing, or “Oops I Did A Marketing” Ayat Shukairy: Why “Customer First” Fails & What To Do About It. Marty Cagan: Customers Are Not The Source Of Innovation. Alexander Osterwalder: Understanding the Jobs Your Customers Want Done.

Weak Development Team 70

Weak Development Team Data Visualization Customer Feedback User Testing 70

Oren Steinberg

MARCH 7, 2017

You probably won’t be able to get their attention using sales tactics, your local large competitors will out dine you… but you can win with insights. By positioning yourself as the expert in the field, and by writing quality content on the subject matter, you can get the big corporate attention via inbound marketing.

Reporting Tools 40

Reporting Tools User Testing Customer Experience Feedback Software 40

Business of Software Conference

NOVEMBER 19, 2019

We partnered with Tumblr, WordPress, bit.ly, a whole load of companies that had public data that we can help other companies gain insight from. We also drove a huge amount of inbound. And we still have customers today that started on $10 plan and now spend perhaps $50,000 a month with us. We had high relevance. Developers!

Customer Experience 8

Customer Experience Analytic Tools Weak Development Team Data Visualization 8