Userpilot

APRIL 17, 2025

With 85% of adults keeping their smartphones within arm’s reach at all times, mobile surveys have become the most direct route to gathering authentic user feedback. Companies that simply shrink their desktop questionnaires to fit smaller screens end up with frustrated users and compromised data.

User Testing

Userpilot

OCTOBER 31, 2024

Which product feedback software should you choose for your SaaS? In this round-up, I cover 21 of the best product feedback software solutions. In this round-up, I cover 21 of the best product feedback software solutions. If you’re short on time, refer to the summary table below: Tool name Best for… Free plan?

Feedback Software

Product Innovation Educators

MARCH 3, 2025

How AI captures customer needs that human product managers miss Watch on YouTube TLDR In my recent conversation with Carmel Dibner from Applied Marketing Science, we explored how artificial intelligence is transforming Voice of the Customer (VOC) research for product teams.

Research Software

Userpilot

NOVEMBER 27, 2024

Wouldn’t it be great to see all user interactions with your product as they happen? Think about all the insights you could gather to improve the user experience. Session recordings are digital recordings of user interactions with a website or app. However, session replay analytics tools don’t record users’ screens.

Data Visualization

Userpilot

OCTOBER 19, 2024

A well-crafted release note can transform how you communicate product updates to your users. With the right release notes template, you can transform your software updates from snooze-fests into engaging content that keeps your users in the loop. They include guidelines that help users understand the value of your software updates.

Feedback Software

Userpilot

APRIL 16, 2025

Your customer information lives in Salesforce, while your support tickets are in Zendesk, your product usage data in Mixpanel, and your marketing campaigns in HubSpot. Data fragmentation prevents you from delivering the cohesive, personalized experiences your customers expect. But that view only reflects web users.

Data Visualization

Piyanka Jain

JANUARY 8, 2025

ai onto its name, like its a shiny golden sticker that will guarantee funding, customers, and success. Customers getcurious. Uncovering insights: Machine learning can analyze massive datasets and surface patterns youd never catch on your own. Happier, loyal customers.) The market doesnt need another AI gimmick.

Startups

Userpilot

NOVEMBER 7, 2024

Let’s review everything your customer success team has to do in the absence of any customer success tools. Collect customer data to calculate complex formulas for tracking metrics, monitor customer health scores, and resolve support tickets while continuously trying to improve retention and expansion.

Data Visualization

Userpilot

JUNE 2, 2025

This leads to errors like sending a product update notification at 1 AM or showing the wrong message to the wrong user segment. 78% of users churn in the first week after installation when brands dont have a clear engagement strategy based on regular push notifications. One swipe, and your user is back in the app.

Analytic Tools

UX Planet

JANUARY 12, 2025

Tips and Insights to Create Intuitive, User-Centered DataTables Data tables provide a structured way to organize and manage information, making it easier to analyze and visualize data effectively. Well-designed tables enable users to access, analyze, and act on critical information quickly and accurately.

Data Visualization

Userpilot

OCTOBER 19, 2024

According to the American Customer Satisfaction Index , with an ACSI score of 78.0, overall customer satisfaction in America was the highest it has ever been in Q1 2024. However, while some companies have managed to improve their customer satisfaction levels and benefit from it, many have not. What is customer satisfaction?

Customer Satisfaction

Product Talk

APRIL 16, 2025

Others assumed their users were all experienced developers. Do they pair program with their customers to understand where there are gaps in their documentation or their endpoint coverage? Just like no product can serve every need for every customer, no API can serve every need for every developer. This got me curious.

Feedback Software

UX Planet

MARCH 29, 2025

User research is meant to start with a simple goal: understand peoples needs, frustrations, and experiences to create better, more human-centered solutions. Its no longer just about gathering insights; its about building trust, maintaining dignity, and ensuring that the process itself respects their humanity.

User Testing

Roman Pichler

APRIL 7, 2025

Note that Ive decided not to state the names of the tools I found, partly as the AI landscape is changing rapidly and partly as you should research and select the tools that work best in your context rather than trusting my judgment. [2] 2] Market Research AI-based tools can discover user and customer trends using predictive analytics.

Product Strategy

Roman Pichler

JANUARY 20, 2025

Figure 2: The People Involved in the Strategy Work The team in Figure 2 consists of the person in charge of the product, a UX designer (for end-user-facing products), an architect/programmer, and a tester, as well as the key business stakeholders. This stream guides the product discovery and delivery work and leverages development insights.

Systems Review

People-First Product Leadership

OCTOBER 22, 2024

Insights from Productized offer a glimpse into what will distinguish leaders and organizations in the future. Moving beyond the outdated 'mini-CEO' product mindset and embracing the sharing of knowledge and insight. As a product manager, center your narratives around your users and your team. What are the alternatives?

Technical Review

Userpilot

MARCH 9, 2025

What happens when you build a product or service around what you think potential customers want, only for them to buy something else? For starters, it shows you dont know your customers well enough. But worse than that, it leads to lower revenue, failed products, and plummeting customer loyalty. The short answer: yes.

Research Software

Lenny Rachitsky

NOVEMBER 12, 2024

QA doing data analysis, support agent proposing a feature, designer going right to a stakeholder, data analyst identifying a problem to solve, engineer directly interacting with a customer)? 🤠 Work unfairly: Save insights, ideas, and evidence way in advance by “product scrapbooking.” Shower them with positivity.

Product Research

UX Planet

JANUARY 22, 2025

Customer Retention Rate (CRR) is a key business performance metric that measures the percentage of customers a company retains over a givenperiod. CRR formula, reference values andexample Customer Retention Rateformula Number of customers at the end of the period : Total number of customers at the end of the measuredperiod.

Analytic Tools

UX Planet

JULY 8, 2025

This was feedback I received from one of my CEOs. Dragging a column out of its group duplicates group names in the table, creating a messy display. To re-order user has to go to it’s configurations panel. Think of these as quick insights, not a full-blown lecture, planning to write more such quick bytes! Thanks, cheers!

Presentation

Userpilot

MARCH 17, 2025

Looking for the best tools for interactive user guides for your company? There are plenty of solutions for interactive user guides on review sites, but they dont make the choice any easier. In this post, Ill explain which interactive user guide software is the best fit for your company and needs.

Analytic Tools

Product Talk

DECEMBER 18, 2024

Every single person that contributes to building a product, all of the makers in the room, we need to care about our customers, we need to make sure that what we’re building is going to work for them, and I want to introduce some ideas that will help you do that. What I saw was they were talking to customers periodically.

Product Research

BrainMates

MAY 26, 2025

At Brainmates, we follow a six-step process to evaluate the competition and use those insights to make informed product decisions. A well-executed competitor analysis helps us anticipate and respond to threats, identify opportunities, and ultimately deliver greater value to our customers. What problem does your product solve for them?

Data Visualization

UX Planet

JUNE 9, 2025

From Raw Data to Clarity — Cleaning, Sorting, and Synthesising Insights Part 4 (of 5) of the UX Research Playbook series Synthesising qualitative data is similar to reaping the harvest after the diligent effort poured into research — it’s the step where hard work blossoms into meaningful insights. Mural , Miro , etc.) is recommended.

Data Visualization

Centercode

JULY 25, 2025

AI-driven user testing, video insights, plus seamless app distribution and expert resources— discover Centercode 10x. Platform Scalable, Automated, Real-World User Testing Centercode is the leading platform to manage impactful in-the-wild user tests. Start for free , scale as your program grows.

User Testing

Userpilot

MAY 17, 2025

Tracking user behavior analytics in mobile apps is a whole different challenge compared to the web. Without a global DOM or easy auto-capture tools, tracking mobile app user behavior takes more planning. So if you want real insights, you can’t just capture clicks at random.

Data Visualization

Userpilot

OCTOBER 10, 2024

Can you imagine what the ideal SaaS customer onboarding process looks like? When done well, it can be the difference between a user becoming a loyal customer or churning after the first week. The SaaS user onboarding process is the guidance that users go through from the moment they sign up for a software product.

Onboarding KPIs

UX Planet

MAY 1, 2025

Task and functionality are more important thanvisuals The goal of design is to solve the users task and problem. The more fine-tuned the system, the freer youare Organised design systems, uniform naming and order in working files provide scalability and transparency in teamwork. Naming conventions: Organizing your design system 5.

UX

Usersnap

JUNE 26, 2025

To change that, we partnered with David Pereira , a product leader & product coach who’s made a name for calling out “fake discovery” and showing teams how to course-correct with ruthless clarity. Discovery is the process of researching, understanding user problems, and validating ideas before building solutions. Not alignment.

Product Research

Tyner Blain

MARCH 20, 2025

This isn’t about name-calling a leader as a dictator , it is about honestly acknowledging that the dialog is a dictation – orders are given and orders are taken, without more than a superficial interaction. In the old days, we wrote use cases instead of user stories, to describe how we intended the system to respond to stimulus.

Research Software

Productside

JULY 10, 2025

Hit Ctrl + Alt + PM Ctrl: Stop doing what algorithms crush overnight Meeting summaries, status decks, first-pass user stories. Ask clarifying questions to reveal the user, their desired outcome, and what happens if we ignore the problem.” No features named. The solution isn’t a bigger monitor; it’s a hard reboot. Pure intent.

Product Research

UX Planet

JULY 17, 2025

The promise is speed, but also clarity: fewer handoffs, better alignment, and tighter feedback loops between what’s initially imagined and what actually gets built. Traditional user testing typically happens after launch, making it expensive and risky to fix usability issues post-release. So I decided to try a few of them myself.

Data Visualization

Userpilot

JULY 22, 2025

What’s your biggest challenge with user onboarding communication? Reaching users with the right message at the right time. Personalizing communication based on user behavior. How do you currently segment users for onboarding messages? Based on user behavior and in-app actions. Guide users to “aha!”

Onboarding KPIs

freshtrax

MAY 30, 2025

Brandon was onto something as it looks to be a trend that reveals fascinating insights about global supply chains, consumer psychology, and the evolving tea industry. There are multiple companies in China marketing matcha under the Uji name, each requiring individual lawsuits. But taking legal action remains challenging.

User Testing

UX Planet

MARCH 3, 2025

7 Best Landing Page Design Practices to Boost Conversions Landing pages are vital for businesses aiming to convert visitors into customers or leads. The evidence leans toward continuous A/B testing and fast loading times (under 3 seconds on mobile) to enhance user experience and conversions. 5 by over 1,000 customers.

User Testing

Userpilot

MARCH 30, 2025

But is your mobile user acquisition strategy strong enough? If you expect users to come naturally just because your product is good, youre already at a disadvantage. Organic, when you attract users through public platforms and owned media marketing. Use referrals to encourage users to refer your app to others.

Research Software

UX Planet

FEBRUARY 6, 2025

Traditional banking often struggles to capture and maintain customer engagement. This gap in engagement and recognition highlights the customers expectations for a more dynamic and modern digital banking experience. This new model prioritizes interactive and emotionally resonant touchpoints and can be named Dopamine Banking.

Banking