Product Innovation Educators

MARCH 11, 2024

There are four key things that Design Thinking helps me accomplish: Getting closer to the customer Turning insights from customer research into action Driving collaboration Experimenting and iterating Design Thinking is a common framework that helps me communicate with other folks and get everybody on the same page. [5:09]

User Testing 106

User Testing Research Software Customer Feedback Feedback Software 106

Centercode

MAY 20, 2020

Strong tester participation is at the heart of every successful Customer Validation test. When you’ve recruited enthusiastic, target market testers to use your product, complete surveys, and submit feedback, you have everything you need to deliver those highly sought after recommendations for improvement.

Workshop 98

Workshop User Testing Product Research Feedback Software 98

UX Planet

FEBRUARY 29, 2024

In the absence of a dedicated design team, I’ve found myself collaborating with a product manager, front-end engineers, project managers, subject matter experts and various other colleagues to navigate the intricate world of design, ideation, testing, and critiques.

Product Research 65

Product Research Startups Feedback Software User Testing 65

Userpilot

MARCH 17, 2022

End-user training bridges the gap between mere signups and actual usage of SaaS products. But proper user onboarding helps you avoid all that, and that’s exactly what we’ll be discussing in this article. End-user training is all about educating customers on what software offers and how they can maximize their usage.

Analytic Tools 103

Analytic Tools Feedback Software User Testing Customer Experience 103

UX Planet

APRIL 29, 2024

The MVP of the FIFA World Cup 2022 I recently took part in a workshop where the facilitator asked the participants about their definitions of MVP. Most of us viewed it as a functional product that provides value to users, even if it’s not perfect. It promoted frequently releasing software to get feedback and improve the product.

User Testing 80

User Testing Customer Experience Feedback Software Product Research 80

Centercode

JANUARY 21, 2020

It isn’t just the right demographic or technographic qualifications — though target market testers are essential to netting accurate and actionable insights. Enthusiastic testers are game-changers when it comes to maintaining test participation throughout the course of your Customer Validation (CV) projects. That X-factor?

Workshop 72

Workshop User Testing Product Research Data Visualization 72

Centercode

APRIL 29, 2020

Securing high-quality feedback from your project is like taking a roadtrip — with the right travel companions, a thorough plan, and a map of how to get where you’re going, you have all the building blocks for success. It’s easy to think that engaging your testers begins and ends while your test is in progress.

Workshop 64

Workshop User Testing Product Research Travel 64

Centercode

MARCH 18, 2020

Pop quiz: does the state of your product impact tester engagement during Customer Validation projects? It’s one thing to recruit technical users for the specific purpose of routing out critical bugs and other performance issues. Check Your Testing Phases. ” Yes and no. Quick Fixes for Friction with Your Product.

Workshop 52

Workshop User Testing Product Research Customer Feedback 52

Modus Create

JULY 30, 2021

Research plays a vital role in creating user-centric products. In this article, we’ll explore some of the most popular user research methods used across industries worldwide. . And a business can only do that if it truly understands its customers. . User research is critical because it helps with both.

User Testing 98

User Testing Product Research Research Software Customer Feedback 98

Mind the Product

NOVEMBER 21, 2018

One the most consistent and frequent lessons that we teach in different workshops is “test early, test often”, also known as lean methodologies. In January 2018, we moved forward to create our third full-day workshop on the much-anticipated topic of Metrics and Analytics. Slice up the Product Into Testable Chunks.

User Testing 99

User Testing Product Research Testing Data Visualization 99

Centercode

FEBRUARY 27, 2020

Maintaining tester engagement is one of the most persistent challenges facing today’s Customer Validation (CV) professionals. More than half of professionals are having issues securing useful feedback. Sharp drop-off in feedback. Incoming feedback is vague or lacks specific detail. Testers are unresponsive.

Workshop 64

Workshop User Testing Product Research Customer Experience 64

Userpilot

SEPTEMBER 5, 2022

Whether you’re looking to train your team to engage customers or make a career leap as a customer success manager (CSM), different types of customer success courses and certifications are the closest to the formal education you can get. Customer success manager fundamentals, by Udemy. Mapping the customer success journey.

User Testing 89

User Testing Customer Experience Customer Feedback Certifications 89

The Product Coalition

FEBRUARY 1, 2021

Personas are outdated snapshots before they’re even created Firstly, personas are often used in enterprise level organisations trying to introduce user-focused behaviour in an environment whereby users were not the real focus (i.e. In reality, a user persona has as much value as a Kodak moment. So what’s the issue with personas?

Customer Experience 157

Customer Experience Data Visualization Product Research User Testing 157

Centercode

MARCH 10, 2020

Your feedback forms , surveys , and project workspace are more than just boxes you tick off of your test prep checklist — they’re an essential element of your Customer Validation project’s success. There’s a very low amount of incoming feedback. You’re not getting enough of certain types of feedback.

Data Visualization 75

Data Visualization Workshop Feedback Software Reporting Tools 75

The Product Coalition

NOVEMBER 29, 2021

During discovery, user interview is a well-known practice to understand the customer requirement and pain-point, however other alternatives help understand the customer problem more effectively and efficiently. The trick is to revisit this customer journey map constantly and make an important artefact for your discovery process.

Data Visualization 167

Data Visualization Feedback Software Agile Product Research 167

Mind the Product

NOVEMBER 1, 2017

A product persona is a fictional character created to represent a set of users that will react to your marketing mix (product, price, place, promotion) in a similar way. How do you collectively build your marketing persona through a workshop? Preparing for a Persona Workshop. What is a Product Persona? It helps your team by.

Construction 90

Construction Workshop User Testing Customer Experience 90

Userpilot

MARCH 27, 2024

TL;DR Secondary navigation refers to UI elements that guide users to additional information that may not be of primary importance but is still necessary for a comprehensive user experience. Primary navigation gives users immediate access to the main sections of a website or application. What is secondary navigation?

Feedback Software 98

Feedback Software Research Software Data Visualization Product Research 98

Userpilot

JANUARY 15, 2024

TL;DR UX design aims to create meaningful, relevant experiences for users. Now, there are some essential steps you need to follow in order to start a UI/UX design career: Learning the design principles for both UI and UX includes mastering user personas, wireframing, prototyping, color theory, typography, and layouts.

Research Software 83

Research Software User Testing Feedback Software UX 83

Product Talk

SEPTEMBER 7, 2022

A lot of product teams claim to be focused on their users. They might even have regular steps in their processes that remind them to put their users’ needs first. It’s more about looking for new ways to collect insights from users, uncover underlying assumptions, and explore the opportunity space.

Product Research 200

Product Research User Testing Customer Experience Research Software 200

Roman Pichler

JULY 6, 2021

But others find it hard to no longer be actively involved in making product decisions, regularly talking to users, engaging the stakeholders, and working with development teams. Feedback: You are able to offer constructive feedback so that the other person can receive it and benefit from it.

User Testing 321

User Testing Product Research Weak Development Team Customer Experience 321

Userzoom

DECEMBER 17, 2019

Armed with the proper tools, guidance and methods of communication, you should be able to convince anyone within your organisation about the value of user research and the positive impact it will have on the bottom line – without resorting to cattle-prods, lies or locking yourself in the stationery cupboard and having a very loud cry.

User Testing 122

User Testing Research Software Product Research Customer Feedback 122

Roman Pichler

NOVEMBER 1, 2022

This can be reassuring for customers and stakeholders. It will also limit your ability to experiment and learn, to run sprints and discover the best way to address the user and customer needs and create value for the business. A good test to understand if a product goal describes an outcome is to ask the why question.

Roadmap 313

Roadmap Weak Development Team Customer Experience Reporting Tools 313

Mixpanel

FEBRUARY 23, 2024

Onboarding new users is one of the biggest challenges a technical product faces. This is doubly true when a portion of those would-be users don’t have technical backgrounds. Both the Mixpanel team and our partners over at Segment know how crunchy user onboarding can be. What does use case-driven onboarding look like?

Onboarding KPIs 59

Onboarding KPIs Technical Review Customer Experience User Testing 59

Bain Public

JUNE 19, 2019

(Montreal, Canada) - Paul Ortchanian, Founder, CEO, Head of Product, Data and Strategy of Bain Public, will be giving a 120 minute workshop at Agile Testing Days in Potsdam, Germany. Agile Testing Days is an annual European conference for and by international professionals involved in the agile world. Time: 10:25-12:25.

User Testing 40

User Testing Workshop Product Research Agile 40

Melissa Perri

DECEMBER 29, 2023

Since publishing my second book, Product Operations, in October, I’ve been reflecting on what I learned writing two business books and wanted to share those insights that I wish someone had shared with me before I started. I was getting all this feedback that people needed to hear what I had to say, but that publisher just couldn't see it.

Books 197

Books User Testing Customer Feedback Consulting 197

Roman Pichler

FEBRUARY 2, 2021

This sequential, waterfall-based approach used to work when there was little change and innovation, when product managers could correctly predict what the users needed and describe the detailed product functionality upfront. This has allowed us to adapt the product more quickly and to respond to user feedback more easily.

Agile 248

Agile Product Research User Testing Feedback Software 248

Johanna Rothman

FEBRUARY 13, 2024

Not the customer and definitely not the organization. I need enough to publish as an experiment and get some feedback. The feedback is a two-way street between my potential clients/readers/audience and me. With their questions and comments, these people offer me value in their feedback. The product is done, done, done.

Customer Experience 87

Customer Experience User Testing Feedback Software Workshop 87

Centercode

APRIL 15, 2020

With 18 speakers and over 400 attendees, Delta ’20: the Virtual Customer Validation Conference made one thing clear: even in uncertain times such as these, the CV industry is enthusiastically pushing forward. TestFairy’s Yair Bar-On on Mobile Testing Done Right. Increasing User Compliance Through Incentive Management.

User Testing 69

User Testing Customer Feedback Customer Experience Workshop 69

Imaginary Cloud - Design

AUGUST 19, 2021

Design Research is a process used by designers to better understand the underlying and sometimes hidden desires, needs, and challenges of end users. To create an optimal user experience. It allows to understand complex human behavior and turn that into actionable insights that improve the design. User Research. ?

User Testing 110

User Testing Research Software Product Research Customer Experience 110

Roman Pichler

JANUARY 25, 2017

Assuming that the development has developed a “done” product increment and the right people are present, you can use the attendee’s feedback to make the relevant product decisions and update the backlog, as the Scrum Guide suggests and the following picture shows. Option 2: In a Separate Workshop Prior to Sprint Planning.

User Testing 120

User Testing Software Review Customer Feedback Feedback Software 120

Product Innovation Educators

FEBRUARY 17, 2020

I’ve used both approaches to explore customer problems, consider solutions, and create early prototypes of solutions. He is president of Voltage Control, an Austin-based workshop agency that specializes in Design Sprints and innovation workshops and formerly worked with Google Ventures. They’re great activities.

User Testing 122

User Testing Customer Feedback Workshop Customer Experience 122

UX Planet

JANUARY 16, 2024

More importantly, we’ll provide you with the insights to navigate these treacherous waters successfully. This belief makes you disregard market research because you feel you already know everything customers want. You’re often tempted to skip or rush through the research phase, believing you can gather insights later on.

Branding 94

Branding User Testing Product Research Data Visualization 94

Balsamiq

JULY 13, 2018

We recently began doing 1-on-1 video interviews as part of a user research initiative, which we described in a post a few months back called User Research: How to Start Talking to Your Users. So for this month's case study, I spent a little more time talking to Raguram Venkatesan , a customer and Product Manager in Florida.

User Testing 49

User Testing Customer Feedback Research Software Product Research 49

Melissa Perri

OCTOBER 23, 2016

But my experience with United Airline’s customer service this morning completely killed my good mood. The customer service agents considered this my fault, and acted like it wasn’t a big deal. Product Managers love to blame the user. If the user doesn’t understand something, they are just stupid. It’s with you.

User Testing 133

User Testing Customer Feedback Customer Experience Airlines 133

Intercom, Inc.

JANUARY 24, 2023

And, when products are in this phase, users can feel it: it’s the slow, clunky, dated experience you get when using previous-generation tech. Through reinvention, they extend the life span of the product, and create new value for customers and the business. This evolution always starts with one thing: a clear product vision.

Vision 118

Vision Feedback Software Customer Experience User Testing 118

Roman Pichler

OCTOBER 5, 2021

Looking at the backlog, I noticed that it contained only detailed user stories—no epics or other coarse-grained items. Then let the backlog evolve based on the feedback received from users, customers, and stakeholders. Third, they can be tested. The Product Backlog is a Wish List.

Weak Development Team 273

Weak Development Team Customer Experience User Testing Feedback Software 273

Product Talk

NOVEMBER 16, 2022

If Ellen’s name sounds familiar, you may recognize it because she’s both an active member of the CDH Slack community and was featured in a Product in Practice post about involving engineers in assumption testing. When I was at Meyer Sound, I was in a very central role between customers and engineers. It was a great fit.

Feedback Software 130

Feedback Software Reporting Tools Product Research User Testing 130