The Product Coalition

MAY 22, 2019

MBA-speak simply doesn’t work here: “deliver engaging experiences” or “drive customer satisfaction” are neither specific nor measurable. They’re not meant to serve as dashboards and weekly tracking is too frequent. typically end of quarter or end of year. The main anti-patterns I see: High level and vague key results?—?MBA-speak

Onboarding KPIs 60

Onboarding KPIs Reporting Tools Weak Development Team Workshop 60

Userpilot

APRIL 30, 2024

HubSpot and Salesforce are both CRMs that offer customer analytics, survey tools, and extensive integrations. Mixpanel offers advanced user analytics , customizable reports, and an intuitive analytics dashboard. Mixpanel analytical dashboard. Mailchimp email dashboard. Shopify dashboard.

Analytic Tools 104

Analytic Tools Feedback Software Data Visualization Reporting Tools 104

Userpilot

JUNE 2, 2024

User behavior and user journey analytics : Userpilot. No-code tool for event tracking, reports, and custom dashboards. Product and web analytics for user behavior insights. Behavioral data analysis with an interactive dashboard. Customer relationship management tools : HubSpot CRM. Dashboards.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Research Software 105

Usersnap

MARCH 19, 2019

The key reason behind lies not in quality management or financing, but in the incompetence to understand and meet the wants and needs of the market. You might have the best expertise in the industry where your company operates, but that professional knowledge will never be more valuable to the business than customer insights.

User Testing 76

User Testing Feedback Software Data Visualization Research Software 76

Userpilot

APRIL 26, 2024

The must-have features for customer tracking software in 2024 are: The ability to track customer data regarding their behaviors during events. Have built-in and custom analytics dashboards for easy data visualization. User segmentation to review how your different customers behave according to demographics and segments.

Data Visualization 105

Data Visualization Analytic Tools Reporting Tools Software Review 105

Userpilot

JANUARY 26, 2023

Here are three ways to collect NPS data accurately: use surveys across your entire customer journey , follow up and gather qualitative data , and send the surveys to a medium-sized sample of people. Anyone scoring above 50+ is doubling down on customer experience and customer satisfaction. For SaaS, the average NPS is 41.

Data Visualization 98

Data Visualization Customer Feedback Feedback Software Analytic Tools 98

Userpilot

MAY 22, 2024

This allows you to build a more personal relationship with your paying customers. Customer segmentation with custom properties. Decide how you want to communicate to your customers at different stages. Do this by analyzing in-app behaviors, customer satisfaction levels , and demographics. Sounds good?

Analytic Tools 105

Analytic Tools Research Software Feedback Software Reporting Tools 105

Intercom, Inc.

APRIL 13, 2022

We surveyed almost 300 support leaders across a range of industries including software, finance, retail, and education to discover the key trends emerging in the customer support space. The data is revealing: businesses are investing more in measuring the impact of their customer service. Learn, optimize, iterate.

Data Visualization 118

Data Visualization Reporting Tools Customer Communications Customer Experience 118

Reveal

AUGUST 24, 2022

Banking CRM Crypto Education Finance Healthcare Insurance IT Manufacturing Real Estate Retail Supply chain Telecommunications Security Logistics and delivery Marketing Airlines Hospitality Weather forecast Agriculture SaaS Government Sports. Finance: Shape future strategies and improve the decision-making process in real-time.

Data Visualization 98

Data Visualization Embedded Analytics Analytic Tools Telecommunications 98

Reveal

AUGUST 15, 2022

Reveal has been rated as one of the highest performing embedded analytics solutions on the market based on customer satisfaction ratings. Another feature that sticks out is the ability to customize the solution on many levels including dashboards and charts.

Embedded Analytics 52

Embedded Analytics Data Visualization Analytic Tools Reporting Tools 52

Intercom, Inc.

AUGUST 11, 2022

We track every metric, create all kinds of dashboards, and use them to inform our every move. It’s hard to truly understand your customers when you’re chasing that point increase in NPS or to empathize with their problems when you’re spending all day looking at charts on a computer screen. Lots and lots of it. Our brains eat them up.

Data Visualization 118

Data Visualization Customer Feedback Customer Experience Feedback Software 118

Reveal

AUGUST 31, 2022

Banking CRM Crypto Education Finance Healthcare Insurance IT Manufacturing Real Estate Retail Supply chain Telecommunications Security Logistics and delivery Marketing Airlines Hospitality Weather forecast Agriculture SaaS Government Sports. Finance: Shape future strategies and improve the decision-making process in real-time.

Data Visualization 52

Data Visualization Embedded Analytics Analytic Tools Telecommunications 52

Reveal

JULY 20, 2022

Reveal has been rated as one of the highest performing embedded analytics solutions on the market based on customer satisfaction ratings. The key features of Sisense include drag-and-drop dashboard creation functionality, data mash-up, data unification, augmented analytics , data filtering and consolidation, and single sign-on.

Embedded Analytics 52

Embedded Analytics Data Visualization Analytic Tools Reporting Tools 52

Userpilot

APRIL 18, 2024

Let’s say you’ve built a CRM platform that caters to businesses in different industries, such as finance, insurance, and real estate. Industry-based segmentation can help you recommend relevant features and support resources to each user group. Or maybe you want to improve customer satisfaction and loyalty.

Data Visualization 103

Data Visualization Analytic Tools Feedback Software Customer Experience 103

Userpilot

NOVEMBER 23, 2021

If users land in an empty dashboard with zero instructions when they log in for the first time, it’s not a very inspiring situation. Users can freeze, not knowing what to do, which means they don’t get value from your product. help customer success teams understand where users struggle. Source: Asana. #2

Customer Experience 98

Customer Experience Analytic Tools Feedback Software Onboarding KPIs 98

Mironov Consulting

MARCH 26, 2022

 Finance and Operations focus on cost reduction and internal efficiency.  Legal  And there's no one single metric for the whole list: short-term revenue, long-term bets, quality, discovery, customer satisfaction. Sales wants 150%+ of engineering on demands from this week's biggest deals.

Analytic Tools 145

Analytic Tools Data Visualization Reporting Tools Customer Experience 145

Intercom, Inc.

MARCH 29, 2022

So I’ll actually try to do this in two parts because as I was alluding to a moment ago, when we were the small startup organization, we had every team and any team getting access through Intercom to engage with the customer. So if a billing question came in and we needed somebody from finance, they were there. It is immediate.

Feedback Software 118

Feedback Software Customer Communications Reporting Tools Events 118

Intercom, Inc.

AUGUST 25, 2020

Isolated iteration by either side can result in confused messaging and a product that doesn’t deliver on what the customer wants or expects. By ensuring the external messaging is in sync with the internal product planning your opportunity for success and customer satisfaction is greatly increased.

Marketing 238

Marketing Feedback Software Onboarding KPIs Reporting Tools 238