Gainsight

JUNE 25, 2025

For Customer Success leaders, the pressure to drive not just retention but also revenue growth is intensifying. Customer Success teams are no longer simply the keepers of customer satisfaction; they are rapidly evolving into critical drivers of expansion and revenue outcomes.

Analytic Tools

Userpilot

APRIL 24, 2025

Your work will help increase activation and engagement, expand our market opportunity through self-serve capabilities, and deliver meaningful customer and business impact in one of HubSpots most strategically important areas. Someone passionate about user-centered design and creating solutions that drive value and customer satisfaction.

Research Software

Gainsight

DECEMBER 18, 2024

Companies are now focusing on creating vast knowledge bases filled with resources that customers can easily navigate. By providing rich, curated content, businesses enhance customer satisfaction and enable customers to feel more in control of their journeys.

Reporting Tools

Userpilot

JULY 12, 2025

Improved user retention: Tracking behavioral segments over time enables us to monitor product performance metrics that highlight retention patterns. For example, we can spot when a cohort’s engagement dips, diagnose the root causes, and launch targeted campaigns, like re-engagement emails , to boost customer satisfaction and brand loyalty.

Analytic Tools

UX Planet

JUNE 1, 2025

Revenue: Monetizing Delivered Value The revenue phase of the AARRR funnel focuses on the ability to monetize the value delivered to users. b) Upgrade Journey Analysis: Detailed mapping of the conversion process from free to paid users, identifying friction points and optimization opportunities.

User Testing

Userpilot

APRIL 16, 2025

Resource centers (in-app): are embedded in your product to deliver contextual help when users need it. It typically includes features like interactive walkthroughs that help UX designers and marketing teams improve customer satisfaction, drive feature adoption, and reduce time spent on routine customer requests.

Analytic Tools

UX Planet

DECEMBER 6, 2024

How do you create an experience that captivates users and enhances their learning journey? Lets discuss why educational app design is essential and what practices you can follow to deliver a smooth experience to your students. Satisfaction leads to positive reviews, recommendations, and increased user retention.

Feedback Software

UX Planet

FEBRUARY 6, 2025

They want an immersive digital experience that delights, supports, educates andrewards. Using gamification, reward programs, community-building initiatives and influencer collaborations, digital brands establish deeper connections with their customers. Individuals become more financially secure while economies grow more robustly.

Banking

Userpilot

OCTOBER 10, 2024

Loom Loom’s onboarding guides users through the setup without much friction. It focuses on how you plan to use the tool—whether for work, education, or personal projects. Tips for improving your SaaS onboarding experiences As we learned, when personalizing the customer onboarding journey and helping users reach their “Aha!”

Onboarding KPIs

Gainsight

APRIL 11, 2025

Visitors to the community will find: Peer-to-peer (P2P) conversations between users where they can get answers, learn best practices, and show off their expertise in your productsand so much more. The power of community goes far beyond these user forums, but theyre a great way to get started. Be ambitious, but dont overdo it.

Customer Feedback

Usersnap

DECEMBER 20, 2024

Then these elements dont just explain updates; they invite users to engage, learn, and stay excited about whats your next big thing! In this blog, were diving into actionable tips, examples, and templates to help you craft release notes that educate, inspire, and drive adoption. Ready to elevate your product communication game?

Data Visualization

Userpilot

JULY 17, 2025

However, it’s one of the clearest signals that your product, messaging, or engagement isn’t delivering sufficient value or meeting customer satisfaction. From my seat in Customer Success, I see churn less as a number and more as a story about our customer relationships: Where did we lose their trust?

User Testing

Userpilot

JULY 22, 2025

Are users who complete the onboarding flow more likely to upgrade their plan? Without a unified view of the customer journey, you end up making educated guesses instead of confident decisions. Did that rescue campaign actually reduce churn ? Drive Engagement with Userpilot’s Email Feature Today!

Onboarding KPIs

Userpilot

MARCH 30, 2025

Average content (articles, soundscapes, or programs) consumption per user. Armed with these numbers, you can proceed to create a targeted engagement strategy that fuels business success and enhances user satisfaction. How do app users interact with it from the moment they download it and beyond?

Analytic Tools

Userpilot

JUNE 20, 2025

Adoption Meter to track user moods and understand how users feel about your product or feature. NPS surveys for measuring user satisfaction and gathering insights for improvement. Decent targeting options using user segmentation and behavioral triggers.

Analytic Tools

Userpilot

JULY 17, 2025

JTBD personalization: This email is aimed at marketing leads who are active Miro users, targeting their role-specific needs and pain points. Brief education: It briefly lists the benefits of Miro and shares a three-minute video so readers can learn how to use the template before trying it out.

Onboarding KPIs

Userpilot

JUNE 30, 2025

So you can build successful onboarding experiences that we know will increase user activation. 6 Ways to use videos in the customer onboarding process Here are our best practices on how to use customer onboarding videos to improve user satisfaction.

Onboarding KPIs

Userpilot

MARCH 30, 2025

Lets dive into why Userpilot Mobile might be the smarter choice: Key features of Userpilot Mobile In a nutshell, Userpilot Mobile is designed to help product teams guide users, collect feedback , and track user behavior, without the friction of a complex setup. Including custom follow-up questions based on score. CSAT surveys.

Data Visualization

UX Planet

JULY 1, 2025

Educate stakeholders I used workshops, case studies, and real-world examples to demonstrate its impact and value at the right time. I used the research we had to tell stories and show stakeholders how users interact with content so they could see the users’ struggle or success first-hand, which can be a game-changer.

Data Visualization

UX Planet

JUNE 30, 2025

We examine both quantitative gains — such as higher customer satisfaction scores, rising self-service usage and digital adoption rates — and qualitative developments, including more personalized services, smarter virtual assistants and greater accessibility in digital banking. In the U.K., spending alerts, subscription monitoring).

Data Visualization

Userpilot

JUNE 12, 2025

It also needs to provide a seamless educational experience, free from confusing jargon, dense layouts, and unclear billing systems. Additionally, drop in an NPS widget after major interactions to capture overall user satisfaction , asking to rate the portal experience from 0-10. But simply having a portal isn’t enough.

Data Visualization

Alchemer Mobile

JUNE 17, 2025

The platform is used by companies worldwide to collect customer feedback, run employee engagement studies, conduct market research, measure brand sentiment, and more. aims to inform, educate, and elevate the profile of its community: the risk-takers, the innovators, and the ultra-driven go-getters who are creating the future of business.

Naming

Arkenea

JULY 9, 2025

Support structures should establish escalation procedures, communication protocols, and recognition programs that enable super users to effectively fulfill their support roles. Clear expectations and adequate support ensure super user success. Regular monitoring identifies areas requiring attention and optimization.

Reporting Tools

Arkenea

AUGUST 2, 2025

Smart displays can facilitate video calls with family members, provide access to streaming services, display photos and memories, and even engage residents in interactive games or educational content. Custom smart home implementation requires integrating diverse device types into cohesive systems that work reliably together.

Reporting Tools

Arkenea

AUGUST 2, 2025

Training costs vary based on staff size, system complexity, and desired proficiency levels, but inadequate training often leads to productivity problems and user resistance. Staff training averages $1,000 to $5,000 per team member, including both initial training sessions and ongoing education.

Reporting Tools

Userpilot

DECEMBER 3, 2022

What types of metrics measure customer satisfaction, and how can they indicate the health of your customers and business? Customer satisfaction metrics, such as CSAT, CES, and NPS, help you measure customer loyalty and satisfaction. What is customer satisfaction measurement?

Customer Satisfaction

Userpilot

JULY 5, 2023

Wondering how to improve customer satisfaction scores and foster long-term success for your SaaS business? Customer satisfaction has become critical for any SaaS business as customers have increasingly competitive options. Send CSAT surveys to measure overall customer satisfaction with your product.

Customer Satisfaction

The Product Guy

APRIL 21, 2019

A customer-centric approach focuses on providing a positive customer experience to drive profit and gain competitive advantage. There is one key tool used by successful customer-centric businesses that most product managers disregard. Customer-centric companies make decisions that drive customer satisfaction.

Data Visualization

Alchemer Mobile

NOVEMBER 1, 2024

To increase response rates, data accuracy, and user satisfaction, make sure not to interrupt your users at inconvenient or bothersome moments. Check out our new e-guide, Customer Feedback in the Digital Era The post The power of in-app surveys: 4 ways to improve the mobile app experience appeared first on Alchemer.

Feedback Software

Userpilot

JANUARY 14, 2023

Examining the right customer education examples can help you improve your customer education program and the overall customer experience. As customer expectations continue to soar, a solid customer education program helps you stand out from the competition. What is a customer education program?

Customer Experience

Intercom, Inc.

MARCH 16, 2021

But this approach not only overwhelms your team, it also means customers frequently have to wait hours or even days to get the help they need. This is costly not just for your team’s bandwidth and budget – but also for your customers’ satisfaction and overall perception of your brand. No support team should ever be an island.

Data Visualization

Intercom, Inc.

APRIL 7, 2020

Healthcare startup accuRx is one of our customers that have seen their support volume go up by 10x. We’ve sent email announcements for all of the new features we’ve released during COVID-19 to help our users and been able to link to all of the relevant articles to give more detail and point them toward our support centre.”.

Customer Experience

Intercom, Inc.

SEPTEMBER 8, 2021

Now, it’s taking center stage as the value driver it truly is , enabling businesses to build lasting relationships with their customers, drive increased operational efficiency, and influence better customer satisfaction and retention. Driving increased customer satisfaction and retention. What is proactive support?

Reporting Tools

Userpilot

FEBRUARY 3, 2023

The customer onboarding lifecycle is the ongoing process of educating users on your product and helping them achieve success with it. In SaaS, onboarding is the key to not only converting free users into paid customers but also driving long-term loyalty. To invite users to a webinar, use slideouts.

Onboarding KPIs

The Product Coalition

JANUARY 25, 2024

We also thank Product Coalition founder Jay Stansell, who has provided a collaborative product management education environment. Chatbots have become integral to various industries, providing real-time assistance, automating tasks, and improving user experiences. One example is Hiver’s Chat Widget.

Artificial Inteligence

Intercom, Inc.

JULY 1, 2020

With the right approach and proactive support tools – think Outbound Messages , Product Tours , and Mobile Carousels – you can provide every customer with the fast, personal help they need at the exact moment they need it. At Intercom, our Support Ops and Product Education teams work hand-in-hand to deliver proactive support to our customers.

User Friction

Intercom, Inc.

JANUARY 18, 2023

Education is not exactly what we would call a tech-driven industry. The COVID-19 pandemic brought about a seismic shift in education, and all over the world, schools and universities were forced to move their classes online to keep students and faculty safe while making sure education didn’t grind to a halt. Enter 2020.

Feedback Software