Userpilot

OCTOBER 27, 2023

PLG for enterprise? Unlike sales-led businesses, a product-led growth company relies on product virality to drive customer acquisition and frictionless experiences that enable users to realize the product value. As enterprise products tend to be complex, their value may be difficult to experience through free trials or freemium.

Feedback Software 105

Feedback Software Embedded Analytics Analytic Tools Enterprise 105

Mind the Product

AUGUST 1, 2019

Feature FOMO is influenced by a number of internal and external factors: A Belief That Users Want More Features. Particularly when selling to the enterprise, where sales teams and looming analyst reports can drive product decisions, companies frequently adopt a “more is more” mentality when it comes to features.

Reporting Tools 190

Reporting Tools Data Visualization Customer Experience Product Research 190

Userpilot

MAY 27, 2025

Whatfix Mobile is a Digital Adoption Platform (DAP) specifically designed to enhance the experience for users of native Android and iOS apps. Intuitive content creation and deployment: Users consistently praise Whatfix for its user-friendly interface, enabling quick creation of guides, videos, and PDFs without extensive technical expertise.

Technical Review 90

Technical Review Onboarding KPIs Analytic Tools Data Visualization 90

The Product Coalition

JUNE 26, 2023

Generative AI is poised to bring about a significant transformation in the enterprise sector. The AI Journey So Far The encouraging news is that most enterprises have already embarked on their artificial intelligence journey over the past decade years. The future of enterprise productivity is here, and generative AI powers it.

Generative AI 146

Generative AI Customer Communications Reporting Tools Technical Review 146

Userpilot

APRIL 30, 2025

For example, if customers skip connecting to a third-party integration like Google Analytics with your app, create a slideout that guides them step by step or links them to your in-app resource center. Avoid overwhelming users with too much text. Customer effort score (CES) : To measure ease of use.

Analytic Tools 96

Analytic Tools Feedback Software Data Visualization Customer Experience 96

Gainsight

APRIL 21, 2022

Similarly, establishing customer success (CS) at the enterprise level can be quite an exhilarating journey, both challenging and rewarding. Is it enough to simply arrive at customer success, or is there an opportunity to truly make an impact on growth? You could also say that NRR is the ROI of customer success.

Enterprise 98

Enterprise Customer Experience Feedback Software Customer Feedback 98

Userpilot

FEBRUARY 26, 2024

Looking for an effective customer satisfaction tool and wondering if Userpilot is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Userpilot is the ideal choice for your customer satisfaction needs. Let’s get started!

Data Visualization 52

Data Visualization Customer Satisfaction Embedded Analytics Analytic Tools 52

DevelopmentCorporate

JUNE 2, 2025

How Companies Are Funding User Research in 2025: Insights from the User Interviews Research Budget Report User Interviews 2025 Research Budget Report is a crucial resource for understanding how modern organizations are approaching the financial side of user research.

Data Visualization 52

Data Visualization User Testing Research Software Reporting Tools 52

Userpilot

FEBRUARY 25, 2024

Looking for an effective customer satisfaction tool and wondering if GainsightPX is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether GainsightPX is the ideal choice for your customer satisfaction needs. Let’s get started!

Data Visualization 52

Data Visualization Customer Satisfaction Embedded Analytics Analytic Tools 52

Alchemer Mobile

AUGUST 9, 2023

With the addition of Alchemer Workflow Initiators to Alchemer Workflow, you can listen to events from your third-party enterprise software such as Salesforce, Salesforce Marketing Cloud, Salesforce Service Cloud, Zendesk, and others – to automatically initiate surveys and feedback requests in the context of your customer’s or employee’s experience.

Product Research 130

Product Research Feedback Software Events Feedback Loop 130

Userpilot

MARCH 17, 2025

In-app guides are part of a self-serve onboarding strategy; they reduce support and customer success costs while increasing customer satisfaction. Users get access to help just when they need it. UserGuiding Ease of use Resource center Basic targeting Small to mid-sized SaaS 4.7 – Shawn M.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization User Testing 52

UX Planet

MARCH 29, 2025

By dedicating resources to refine these moments, businesses can enhance conversion rates, drive up sales, and minimize customer turnover. Enhancing Brand Image: Theres a direct link between user satisfaction and brand perception. This leads to frustrated users who leave poor reviews or abandon the product altogether.

Feedback Software 66

Feedback Software UX Weak Development Team Research Software 66

Userpilot

APRIL 16, 2025

Consistently update it to ensure users stay informed about newly released features or workflows. Resource centers (in-app): are embedded in your product to deliver contextual help when users need it. Self-service features like knowledge bases or in-app resource centers help users solve simple questions on their own.

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Customer Communications 52

The Product Coalition

FEBRUARY 15, 2024

A recent study by Gartner revealed that more than 80% of enterprises will have used Generative AI APIs or deployed Generative AI-enabled applications by 2026, highlighting its potential to transform various functions. Human resources Generative AI streamlines HR processes, making talent acquisition and onboarding more efficient.

Generative AI 145

Generative AI Data Visualization Reporting Tools Research Software 145

The Product Coalition

JULY 29, 2022

The emergence and evolution of data science have been one of the biggest impacts of technology on enterprises. It holds immense potential for businesses, especially start-ups that can influence their potential customers with personalized marketing, increase sales by knowing where to focus, and address the under-performed areas.

Artificial Inteligence 198

Artificial Inteligence Data Visualization Reporting Tools Customer Experience 198

Intercom, Inc.

NOVEMBER 30, 2021

The benefits of future-proofing your customer support tech stack for the new conversational support era are clear. But many support teams – especially those in the enterprise space – worry that “ripping and replacing” their tech stack will be costly: time-wise, cognitively, and financially. Strategy first, technology second.

Technical Review 250

Technical Review Feedback Software Analytic Tools Reporting Tools 250

Userpilot

MAY 23, 2024

TL;DR Customer experience (CX) refers to all customer interactions with a brand, covering every touchpoint from initial discovery to renewal. Excellent customer experience can differentiate you from competitors and enhance customer satisfaction , loyalty, retention, and advocacy.

Customer Experience 52

Customer Experience Feedback Software Analytic Tools Customer Satisfaction 52

Userpilot

JULY 22, 2024

A well-executed expansion strategy leads to increased sales and market share, improved customer satisfaction , and better competitive advantage. The first step to developing an expansion strategy is to assess your capabilities and resources, as well as the current market landscape. SAP’s acquisition announcement.

Research Software 103

Research Software Feedback Software Analytic Tools User Testing 103

Alchemer Mobile

JUNE 15, 2024

In the same report, Gartner sounded a note of caution, advising leaders to connect use cases to KPIs to ensure that any AI project adds value by creating new revenue or better customer experiences. Right now, enterprise companies are thinking about how they can scale proven use cases with less technical knowledge to drive business goals.

Customer Experience 100

Customer Experience Artificial Inteligence Data Visualization User Testing 100

Userpilot

JULY 24, 2023

The Zoho Analytics integration allows you to analyze your customer service activity to evaluate agent performance and track customer satisfaction. Chatdesk Trends automatically tags and identifies patterns in customer feedback from different channels. Zendesk as a search engine. How do I get Zendesk script?

Embedded Analytics 97

Embedded Analytics Data Visualization Analytic Tools Feedback Software 97

Userpilot

JULY 31, 2023

Pendo helps product organizations achieve a number of goals and objectives: Analyze user behavior inside the product to understand their needs and preferences and inform future product development. Collect and analyze user feedback to assess user satisfaction levels and understand the ‘why’ behind their actions.

Data Visualization 97

Data Visualization Feedback Software Analytic Tools Reporting Tools 97

Mixpanel

FEBRUARY 10, 2021

Top N actions: The main actions that users perform in your product. Help docs usage: How users engage with help resources. 3. ” Free-to-paid conversions: The number of free customers that become paid customers after a defined time period. Satisfaction metrics. Ecosystem metrics.

Data Visualization 145

Data Visualization Systems Review Customer Experience Reporting Tools 145

Userpilot

MARCH 27, 2025

Collect user feedback to improve their app Appcues Mobile lets you collect real-time user feedback with several customizable survey blocks embedded in your UI patterns: Text input: Use open-ended questions to gather detailed feedback, adjusting the input style and character limit to suit your needs. Custom feedback surveys.

Data Visualization 64

Data Visualization Analytic Tools Feedback Software Customer Feedback 64

Userpilot

AUGUST 6, 2024

Support users with valuable insights through self-service resources like video tutorials , FAQs, and how-to guides. Enhance customer engagement with an onboarding checklist guiding them through key tasks in a structured way. Improve customer satisfaction by collecting and acting on feedback through surveys and a feedback widget.

Feedback Software 105

Feedback Software Analytic Tools Data Visualization Customer Feedback 105

Intercom, Inc.

AUGUST 24, 2021

Maybe these slower and more awkward support methods would be worth it if the resulting customer satisfaction ratings were through the roof. But they’re not – one study found that only 61% of email users and 44% of phone users were satisfied with their support experience. Ready to get started?

User Testing 130

User Testing User Friction Customer Experience Customer Feedback 130

The Product Coalition

JULY 6, 2023

Traditional marketing and sales tactics with long lead times, heavy financial investment, and a demanding need for human resources could be more efficient. Not to mention, thanks to the viral effects the internet provides, modern users are incredibly savvy. I also love the example of Figma.

Research Software 147

Research Software Feedback Software User Testing Product Research 147

UserVoice

JULY 28, 2017

Satisfying, acquiring and engaging users benefits the business and a successful business benefits your product.” ( Source.). Sure, when you think about what’s important to your executive team and other functions within your company resource consumption, customer satisfaction, Net Promoter Scores, and other topics may come up.

Data Visualization 252

Data Visualization User Testing Customer Experience Reporting Tools 252

Userpilot

MARCH 30, 2025

Lightweight user surveys embedded in guides. Resource center. A self-service hub where users can find documentation, FAQs, and guides. These in-app guides are quite complete, but the customization is pretty limited compared to the web version. The more users you track, the more you pay. Custom feedback surveys.

Data Visualization 64

Data Visualization Analytic Tools Feedback Software Reporting Tools 64

The Product Coalition

FEBRUARY 24, 2021

This nimble approach to product management directly influences business outcomes, differentiating the most compelling products from lesser competitors and boosting adoption and customer satisfaction along the way. Most new features will require maintenance and/or expanded functionality to make sure customers are satisfied.

Research Software 115

Research Software Feedback Software Technical Review Software Review 115

Userpilot

JULY 6, 2023

Since SurveyMonkey can’t completely satisfy everyone, let’s look at 15 survey tools that can help you collect employee feedback, user sentiment , and more valuable data. It lacks analytics features, customization options, and overall it might not be worth the price for some companies. Growth: Custom pricing and usage limits.

Data Visualization 98

Data Visualization Embedded Analytics Analytic Tools Feedback Software 98

Userpilot

NOVEMBER 19, 2022

Customer service KPIs measure the performance of customer service teams and customer support management. You should track customer service KPIs to measure the performance of your support teams, improve customer satisfaction, and boost customer retention and loyalty. What are customer service KPIs?

Onboarding KPIs 98

Onboarding KPIs Data Visualization Reporting Tools Customer Experience 98

Userpilot

SEPTEMBER 2, 2022

Benefits of customer training software: Improved customer experience and customer satisfaction, better onboarding , reduced time to value , increased customer engagement , etc. When choosing a learning management software make sure it’s customizable, user-friendly, and easy for you to use.

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Education 98

Intercom, Inc.

MARCH 28, 2022

By making chat their primary support channel, they’ve been able to increase agent productivity and engagement, resolve 1 in 5 inbound conversations automatically, and maintain a customer satisfaction score of 90%. Instead, we must recognize that happy, empowered employees are the key to happy, empowered customers. Read more ?.

Reporting Tools 228

Reporting Tools Customer Communications Data Visualization User Testing 228

Userpilot

MARCH 5, 2025

Customer support quality: Go for solutions that provide responsive help channelslike live chat, resource libraries, and detailed documentationso you can troubleshoot issues fast and maintain a smooth workflow. Ultimate: Adds advanced in-app guidance, journey orchestration, and data synchronization for enterprise-scale needs.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Reporting Tools 52

Userpilot

JULY 31, 2023

WalkMe supports analytics features such as Tracked Events, Session Streams, User Recordings, and AI Predictive Analysis to gain actionable insights into user in-app behavior. WalkMe Surveys allow you to collect customer feedback , including NPS data. WalkMe offers custom pricing plans based on predicted usage.

Data Visualization 98

Data Visualization Embedded Analytics Analytic Tools Feedback Software 98

Userpilot

MARCH 17, 2022

Otherwise, you risk confusing the user with cluttered UI and too much information. An online training session is another powerful way to onboard new platform users. In-app resource centers also work well because it means making on-demand help available to existing users at all times. triggers for in-app guides, and.

Analytic Tools 105

Analytic Tools Feedback Software User Testing Customer Experience 105

Userpilot

OCTOBER 15, 2023

Product analytics can help marketers understand user pain points and needs, improve the effectiveness of marketing campaigns, and refine pricing strategies, ultimately improving customer satisfaction and making the product more competitive. Custom event tracking helps teams track customer journeys and engage them accordingly.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 105