The Product Guy

JUNE 18, 2020

Our objective is to understand customer needs and adjusting. . Plugging in: how to generate insights Analysis: how to prioritize and understand feedback Communication: how to synthesize information Test/Build/etc & then repeat. And per customer? Customer Satisfaction. The feedback loop process is. Get Insights.

Product Research 412

Product Research Feedback Loop Feedback Software User Testing 412

Userpilot

JANUARY 15, 2025

Todays guide takes a deep dive into session replay for enterprise companies. For instance, it can serve as a co-browsing tool that allows your support agents to see what users are complaining about and deliver immediate solutions. How do enterprise teams leverage session replays? CAGR in the next couple of years.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Enterprise 52

Userpilot

MAY 27, 2025

Whatfix Mobile is a Digital Adoption Platform (DAP) specifically designed to enhance the experience for users of native Android and iOS apps. Task lists and checklists: The tool presents guided checklists to nudge users through essential steps. A/B testing and segmentation: The feature lets you split audiences into simple experiments.

Technical Review 92

Technical Review Onboarding KPIs Analytic Tools Data Visualization 92

Userpilot

FEBRUARY 17, 2022

The term “user testing” is one I’ve seen make the rounds quite a bit in the product management world. But did you know that “user testing” isn’t actually the correct term? When thinking of user testing, many people actually mean usability testing. What does user testing do?

User Testing 131

User Testing Product Research Customer Feedback Research Software 131

Userpilot

MAY 27, 2025

WalkMe Mobile is most suited for large enterprises and compliance-heavy industries. Based on verified Gartner reviews , the majority of its customers use WalkMe to support internal business apps, large-scale field operations, and app rollouts across thousands of employees or users. . Who is WalkMe Mobile best for?

Software Review 75

Software Review Onboarding KPIs Data Visualization Analytic Tools 75

Userpilot

APRIL 30, 2025

Use A/B testing to optimize the app experience A/B testing eliminates the guesswork in design by evaluating variations against each other, measuring real user responses, and determining which one resonates best with customers. In Userpilot, you can test elements like button placement, copy, images, or onboarding flows.

Analytic Tools 97

Analytic Tools Feedback Software Data Visualization Customer Experience 97

Gainsight

APRIL 21, 2022

Similarly, establishing customer success (CS) at the enterprise level can be quite an exhilarating journey, both challenging and rewarding. Is it enough to simply arrive at customer success, or is there an opportunity to truly make an impact on growth? Because happy customers want more, which means upgrades and expansion.

Enterprise 98

Enterprise Customer Experience Feedback Software Customer Feedback 98

The Product Coalition

JUNE 26, 2023

Generative AI is poised to bring about a significant transformation in the enterprise sector. The AI Journey So Far The encouraging news is that most enterprises have already embarked on their artificial intelligence journey over the past decade years. The future of enterprise productivity is here, and generative AI powers it.

Generative AI 146

Generative AI Customer Communications Reporting Tools Technical Review 146

Userpilot

MARCH 5, 2025

Customization options Provides extensive customization options, allowing you to tailor the look and feel of your in-app experiences to match your brand. Scalability and security Built to scale with your business, with enterprise-grade security measures to protect your data. Zendesk dashboard. Criterion Does It Deliver?

Analytic Tools 52

Analytic Tools Feedback Software Research Software Reporting Tools 52

Userpilot

MAY 18, 2022

Pendo is a platform that helps enterprises improve user onboarding and get in-app analytics and customer feedback. You can’t measure user satisfaction with Pendo Feedback. The Pendo Feedback module isn’t available for free users. Despite its high cost, Pendo Feedback cannot collect user satisfaction data.

Feedback Software 98

Feedback Software User Testing Customer Feedback Analytic Tools 98

Userpilot

FEBRUARY 26, 2024

Looking for an effective customer satisfaction tool and wondering if Userpilot is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Userpilot is the ideal choice for your customer satisfaction needs. Let’s get started!

Data Visualization 52

Data Visualization Customer Satisfaction Embedded Analytics Analytic Tools 52

DevelopmentCorporate

JUNE 2, 2025

Younger or smaller companies particularly those without formal research teams often fall in the lowest budget category, investing only enough to conduct limited testing or outsource one-off studies. As companies mature, so does their understanding of how strategic research drives product innovation and customer satisfaction.

Data Visualization 52

Data Visualization User Testing Research Software Reporting Tools 52

Userpilot

FEBRUARY 25, 2024

Looking for an effective customer satisfaction tool and wondering if GainsightPX is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether GainsightPX is the ideal choice for your customer satisfaction needs. Let’s get started!

Data Visualization 52

Data Visualization Customer Satisfaction Embedded Analytics Analytic Tools 52

Userpilot

OCTOBER 31, 2024

Different types of product feedback software When we say “product feedback tool,” we may mean various types of software: Survey tools : Tools designed to create and distribute surveys, collect feedback , and analyze responses to understand customer opinions and needs. Best for : In-app surveys and user behavior analytics.

Feedback Software 52

Feedback Software Data Visualization Analytic Tools Research Software 52

Userpilot

OCTOBER 4, 2022

Some examples of attitudinal UX KPIs are Feature Adoption Rate , Customer Satisfaction Score (CSAT), Net Promoter Score (NPS), System Usability Scale (SUS), and Customer Retention Rate. Userzoom – for usability testing. Attitudinal KPIs and metrics involve how users feel and what they say regarding your product.

Analytic Tools 105

Analytic Tools Research Software Feedback Software Onboarding KPIs 105

Userpilot

MARCH 17, 2025

In-app guides are part of a self-serve onboarding strategy; they reduce support and customer success costs while increasing customer satisfaction. Users get access to help just when they need it. Userpilot’s A/B testing feature helps you do just that.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization User Testing 52

The Product Coalition

FEBRUARY 15, 2024

A recent study by Gartner revealed that more than 80% of enterprises will have used Generative AI APIs or deployed Generative AI-enabled applications by 2026, highlighting its potential to transform various functions. Customer engagement Enhancing customer engagement is critical for business success.

Generative AI 145

Generative AI Data Visualization Reporting Tools Research Software 145

The Product Guy

NOVEMBER 15, 2019

As part of The Product Mentor programme I wanted to explore if, and how, encouraging better customer research & engagement could be an effective strategy to help reduce the extent to which issues are not found until they reach production, so that we can reduce costs and improve customer satisfaction. Better Decisions.

Product Research 186

Product Research User Testing Research Software Customer Experience 186

UX Planet

MARCH 29, 2025

Enhancing Brand Image: Theres a direct link between user satisfaction and brand perception. When customers appreciate the usability, design, and functionality of your product, they perceive your brand as robust and reliable. Use tools like surveys, interviews, and usability tests to gather insights directly from real users.

Feedback Software 66

Feedback Software UX Weak Development Team Research Software 66

Product Management Lessons from the Trenches

SEPTEMBER 19, 2018

A member of the team sends an email to the user a couple of hours before the scheduled call, calls them at the appointment time, has a nice conversation, spends 5 minutes summarizing the discussion in the feedback spreadsheet for the benefit of other members of the team, and sends the user a gift card via email.

User Testing 170

User Testing Customer Experience Customer Feedback Feedback Software 170

Userpilot

MARCH 4, 2025

Best suited for SaaS companies focused on user journey optimization rather than pure infrastructure monitoring. Pricing Starter: From $249/month (billed annually) Growth: From $799/month (billed annually) Enterprise: Custom pricing based on advanced needs. Focuses on front-end metrics critical to user satisfaction.

Data Visualization 52

Data Visualization Analytic Tools Research Software Feedback Software 52

UserVoice

JULY 28, 2017

It can become a sickness when there are too many metrics flying around and some are going up, others going down, and actions are paralyzed because there’s too much discussion about whether some test has illustrated an improvement or not. This is sometimes called analysis paralysis.”. What are the metrics that actually matter?

Data Visualization 252

Data Visualization User Testing Customer Experience Reporting Tools 252

Userpilot

DECEMBER 31, 2024

In this post, well explore the top Hotjar alternatives redefining how teams collect user insights. From startups to enterprise-level tools, well break down the options, highlight their strengths, and help you find the best fit for your business. Userpilot Best for: Mid-size and enterprise SaaS businesses G2 rating: 4.6

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Research Software 52

Userpilot

MAY 23, 2024

TL;DR Customer experience (CX) refers to all customer interactions with a brand, covering every touchpoint from initial discovery to renewal. Excellent customer experience can differentiate you from competitors and enhance customer satisfaction , loyalty, retention, and advocacy.

Customer Experience 52

Customer Experience Feedback Software Analytic Tools Customer Satisfaction 52

Userpilot

JULY 6, 2023

Since SurveyMonkey can’t completely satisfy everyone, let’s look at 15 survey tools that can help you collect employee feedback, user sentiment , and more valuable data. It lacks analytics features, customization options, and overall it might not be worth the price for some companies. Enterprise: Custom pricing and usage limits.

Data Visualization 98

Data Visualization Embedded Analytics Analytic Tools Feedback Software 98

UX Planet

JANUARY 11, 2024

Take the example of Apple’s iOS — its intuitive interface and user-centric design have set a benchmark for what a seamless user experience should look like. ? Poor User Satisfaction: Neglecting UXD often results in convoluted interfaces that frustrate users. The Consequences of Neglecting UXD 1.

User Testing 75

User Testing Customer Satisfaction Research Software Product Research 75

Userpilot

AUGUST 12, 2024

According to him, there are three critical dimensions to ensuring agile, customer-centric product operations: Product development : Frequent releases and updates allow for responsiveness to customer feedback , proactive problem detection, and maintaining high user satisfaction. Marty Cagan’s latest book: Transformed.

Feedback Software 105

Feedback Software Analytic Tools Research Software Product Research 105

Userpilot

MAY 27, 2025

As a lifecycle specialist in B2B growth, youll drive the strategies that accelerate time to value and expansion, rigorously test them, and scale what works. Youll focus on optimizing our growth loops across our self-serve customer journey and bringing a global perspective to match our global business.

Analytic Tools 52

Analytic Tools Research Software Feedback Software User Testing 52

Userpilot

JULY 22, 2024

A well-executed expansion strategy leads to increased sales and market share, improved customer satisfaction , and better competitive advantage. Finally, be sure to test your plan on a small scale and analyze its success before executing on a larger scale. Asana’s hypothetical fake door test.

Research Software 103

Research Software Feedback Software Analytic Tools User Testing 103

Userpilot

JUNE 20, 2025

It offers user onboarding and feedback collection features, but lacks some of the more advanced features of tools like Userpilot and Appcues , such as limited segmentation options and no A/B testing. Adoption Meter to track user moods and understand how users feel about your product or feature.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

The Product Coalition

MAY 18, 2022

Continuous improvement is a continual process to improve components of enterprise software?—?processes, Whether your company is a startup or a multinational enterprise, understanding the importance of continuous improvement is essential. Enterprises use continuous improvement in software development or data automation solutions.

Reporting Tools 158

Reporting Tools Software Developers Software Development Feedback Software 158

Userpilot

NOVEMBER 29, 2023

A tool for building public roadmaps that can efficiently centralize feedback, listen to customers, and prioritize key features. An A/B testing tool useful for testing app features, comparing their performance, and making data-driven product development decisions. Optimizely. What benefits do product research tools bring?

Research Software 104

Research Software Data Visualization Feedback Software Analytic Tools 104

Userpilot

OCTOBER 24, 2022

When used at regular intervals, it helps you understand how satisfaction and loyalty change throughout their customer journey. Calculate your Net Promoter Score and measure customer loyalty. This will allow you to survey users who have real experience with your product and provide an accurate response to the NPS question.

Feedback Software 98

Feedback Software Analytic Tools Research Software Software Review 98

The Product Coalition

DECEMBER 28, 2022

Custom software development projects sometimes are divided into small, medium, large, and enterprise scales. Depending on the size of the project, all of them can expand their scope of work, and software developer s are in charge of testing phrases. Able to write, test, and debug code in languages such as JavaScript, C++, etc.

Research Software 148

Research Software Web Development Web Developers Development 148

Userpilot

JULY 9, 2024

Hubspot : Best for comprehensive inbound marketing, sales, and customer service solutions. ChurnZero : Best for reducing churn , identifying customer needs, and increasing retention. Gainsight Customer Success : Best for enterprise-level customer success management. new user, power user), in-app behaviors (e.g.,

Analytic Tools 103

Analytic Tools Feedback Software Research Software Reporting Tools 103

Userpilot

OCTOBER 15, 2023

Product analytics can help marketers understand user pain points and needs, improve the effectiveness of marketing campaigns, and refine pricing strategies, ultimately improving customer satisfaction and making the product more competitive. Custom event tracking helps teams track customer journeys and engage them accordingly.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 105

Userpilot

AUGUST 7, 2024

Imagine that Salesforce has 5 pricing editions, 6 add-ons, and 3 user types. As a result, they would offer 90 variations for users to pick from to customize a package suited to their use case and JTBD. Within each version or tier, offer varying features and services tailored to specific customer segments.

Feedback Software 105

Feedback Software Analytic Tools Definition User Testing 105