Userpilot

DECEMBER 19, 2022

Your brand positioning should clearly state which pain points business-to-business customers can alleviate by buying the product or service and mention unique selling points (USPs) that make your solution better than competitors. WordStream publishes tons of free resources that educate and empower target customers : 10.

B2B 105

B2B User Testing Research Software Analytic Tools 105

Userpilot

MARCH 5, 2025

Self-service support: Userpilot empowers you to build and customize in-app resource center code-free. You can include feedback widgets to collect feedback passively, checklists to walk users through specific processes, or integrations with knowledge bases to leverage existing documentation. Zendesk dashboard.

Analytic Tools 52

Analytic Tools Feedback Software Research Software Reporting Tools 52

Userpilot

MAY 1, 2024

These include users interacting with a tagged element, using a particular type of device, landing on a specific URL, or matching a specified segment. Pricing Pendo has a freemium version, but its uses are quite limited since certain core features are excluded, and usage volume is capped at just 500 monthly active users (MAUs).

Analytic Tools 105

Analytic Tools Research Software Feedback Software Reporting Tools 105

Userpilot

FEBRUARY 13, 2024

Reduce the workload on customer support teams, allowing them to think of more ways to provide exceptional customer service. Empower users and increase customer satisfaction. Find answers to your product queries with Userpilot’s knowledge base. Build your resource center with Userpilot.

Analytic Tools 52

Analytic Tools Reporting Tools Feedback Software Embedded Analytics 52

Userpilot

APRIL 26, 2024

These are the five most important customer success metrics that you should be watching: Net promoter score. The NPS score is a standardized measure of customer satisfaction and customer loyalty by seeing how likely they are to refer your product to others on a scale of 1-10. Let’s take a closer look at each one.

Feedback Software 79

Feedback Software Analytic Tools Research Software User Testing 79

Usersnap

JANUARY 20, 2023

Common examples include Frequently Asked Questions (FAQs), user guides, or technical documentation. They simplify customer interactions and increase customer satisfaction. Companies can use a knowledge base to help customers access answers to typical client questions.

Feedback Software 52

Feedback Software Analytic Tools Research Software Reporting Tools 52

Userpilot

JANUARY 19, 2022

Option 2: Read our in-depth knowledge base documentation articles to find out more technical details about Userpilot integrations. Intercom is a Live Chat messenger SaaS tool that also serves us customer-loving bots, apps, product tours, and more. by the way, you can build one inside your app too, using Userpilot!).

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Technical Review 98

Userpilot

JULY 20, 2024

You can focus on building relevant skills and showcasing your passion for customer satisfaction. Retention specialists can leverage platforms like Userpilot for understanding user journeys, ClientSuccess and ChurnZero for B2B customer success and churn prediction, Baremetrics for subscription analytics, etc.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Research Software 52

Userpilot

JULY 21, 2024

Customer Retention Summit : This annual event is a go-to resource for retention specialists, offering a comprehensive series of webinars on various aspects of customer retention, including churn prevention, loyalty programs , and customer experience management.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Research Software 52

Userpilot

JANUARY 10, 2022

Unlike the linear product tours that you’d often see in an older SaaS company, interactive walkthroughs can help users learn by doing (leading to improved information retention.). The 2017 Customer Service Barometer found that over 60% of customers prefer self-service support like a knowledge base or onboarding chatbot.

Feedback Software 98

Feedback Software Analytic Tools Research Software User Testing 98

Userpilot

JULY 28, 2024

Customer Retention Summit : This annual event is a go-to resource for retention specialists, offering a comprehensive series of webinars on various aspects of customer retention, including churn prevention, loyalty programs , and customer experience management.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Research Software 52

Userpilot

FEBRUARY 4, 2022

This SaaS sales model is often reserved for high-ticket, specialized software — and sales techniques often focus on outbound marketing rather than inbound marketing. Upsell to existing customers to drive account expansion. The best way to do that is by understanding what users want through feedback surveys.

Feedback Software 98

Feedback Software Research Software Reporting Tools Onboarding KPIs 98

Userpilot

JULY 11, 2024

Customer Retention Summit : This annual event is a go-to resource for retention specialists, offering a comprehensive series of webinars on various aspects of customer retention, including churn prevention, loyalty programs , and customer experience management.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Research Software 52

Gainsight

FEBRUARY 2, 2024

To solve this, companies today are turning to customer success training, guided by the logic that well-versed customers who take full advantage of your product will also be more successful. In short, customer training leads to customer retention. They’re not just creating great users of their software.

Education 52

Education User Testing Customer Experience Research Software 52

Userpilot

MAY 26, 2021

Through side-by-side comparison capabilities, Pendo compares user behaviours to uncover new opportunities to improve your overall product experience. Customer engagement automations. As part of its customer engagement automation, Pendo’s in-app self-service resources are a tool to increase customer satisfaction.

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Data Visualization 52

Userpilot

JULY 24, 2023

Any inbound marketing campaign needs to start by attracting potential customers that align with the target audience of SaaS businesses — often through traffic from search engines or social media. Net Promoter Score (NPS) : NPS data tells you how likely existing customers are to refer your product to friends or colleagues.

Analytic Tools 94

Analytic Tools Feedback Software Data Visualization Marketing 94