Intercom, Inc.

DECEMBER 14, 2022

Dive deeper into our brand new Messenger and find out how it can take your customer service experience to the next level. This year, we released the only messenger-first ticketing solution on the market, so you can provide personal, in-context resolutions to any type of customer query within Intercom.

Data Visualization 104

Data Visualization Feedback Software User Testing Customer Communications 104

Intercom, Inc.

MAY 13, 2022

The more complex inquiries requiring human support are addressed by customer service representatives or support agents such as a technical support issue being routed to an IT help desk representative, or the inquiries involving a product support issue are routed to a product specialist. .

Data Visualization 129

Data Visualization User Testing Customer Experience Customer Feedback 129

Intercom, Inc.

OCTOBER 13, 2022

The industry landscape is changing, the prospects of a global recession are ever-present, and everyone is struggling to get leaner, reduce costs, increase efficiency, and increase customer satisfaction and retention. Now more than ever, businesses need to build strong, long-lasting relationships with their customers to thrive.

Feedback Software 118

Feedback Software Events Data Visualization Customer Communications 118

The Product Coalition

OCTOBER 6, 2023

Call Centers Inbound and outbound call centers are constantly interacting with consumers regarding calls for various services and campaigns. Call centers evaluate agent performance and customer satisfaction by analyzing agents’ and customers’ emotional responses during contact.

Research Software 130

Research Software Reporting Tools Data Visualization Automotive 130

Intercom, Inc.

SEPTEMBER 21, 2022

Suddenly you could sell and market to millions of people, anywhere in the world. And with that explosion in addressable market came an explosion in customer service requests. Suddenly it became increasingly difficult to manage increasing volumes of customers and hang on to those personal relationships.

Research Software 118

Research Software User Testing Customer Experience Vision 118

Intercom, Inc.

MARCH 28, 2022

Third, the lines between sales, marketing, product, and support are blurring. When a customer reaches out with a question while they’re on a free trial, is that a support issue or a sales issue? With a plethora of comparable options in the market, customers will take their business to the company that provides the best experience. “90%

Reporting Tools 228

Reporting Tools Data Visualization Customer Communications Research Software 228

Intercom, Inc.

DECEMBER 2, 2019

But for those willing to invest in a comprehensive multilingual support strategy, the payoff is huge: improvements in customer satisfaction and operational efficiency. Inbound conversations are automatically translated in your preferred language by leveraging artificial and human intelligence. So where should you begin?

Customer Experience 209

Customer Experience Research Software User Testing Technical Review 209

Intercom, Inc.

JANUARY 30, 2019

We’ve talked a lot about how businesses can use chatbots to accelerate sales, marketing and support. With the release of Custom Bots and Answer Bot last year, our bots are helping us grow our business – just like our customers. Automating our sales and marketing. Maybe you wonder if we practice what we preach ??.

User Testing 117

User Testing Webinar Inbound Customer Experience 117

Usersnap

NOVEMBER 26, 2023

Utilizing Insights and Integrations Insights are pivotal in product discovery, serving as a compass to navigate the vast sea of user needs and market demands. Research provides the empirical backbone, offering objective insights into market needs and user behaviors.

Product Research 52

Product Research Feedback Software Analytic Tools Research Software 52

Intercom, Inc.

NOVEMBER 30, 2021

Powered by a modern business messenger , it scales your ability to answer more questions from more customers without increasing headcount, budget, or hours logged. Modern customers are busy with a capital B. You can connect any of the 1,000+ integrated apps on Zapier together to make your own custom automations. CRM: Salesforce.

Technical Review 249

Technical Review Feedback Software Analytic Tools Reporting Tools 249

Userpilot

NOVEMBER 8, 2022

How do you make sure your product marketing team is actually working toward success? By using product marketing OKRs to guide strategy and track progress. Leading industry online publications talk about marketing OKRs in general, looking at the acquisition stage of the journey only. Product marketing OKRs vs KPIs.

Onboarding KPIs 98

Onboarding KPIs Product Marketing Marketing Data Visualization 98

Intercom, Inc.

JULY 28, 2021

or “Phone and email support are inefficient and causing my team to get swamped with inbound conversation volume, how can I fix this?” With self-serve support, your team can be empowered to provide support to more customers than ever before – and still reduce your inbound conversation volume. Getting set up for success.

Reporting Tools 239

Reporting Tools Research Software Inbound Customer Experience 239

Userpilot

FEBRUARY 4, 2022

Creating a user persona will help you target the right prospects and later use the same data to segment your in-app marketing. Nurturing new customers is the best way to reduce churn and increase expansion revenue. Much like the name suggests, you won’t be proactively selling SaaS to users in the self-service model.

Feedback Software 96

Feedback Software Research Software Reporting Tools Onboarding KPIs 96

Userpilot

AUGUST 14, 2023

Are you struggling with creating an effective growth marketing strategy? With more players entering the SaaS market and the growing use of digital technology in marketing, traditional marketing alone cannot sustain your business. Therefore, leveraging growth marketing is crucial to stand out among your competitors.

Onboarding KPIs 91

Onboarding KPIs Strategy Marketing User Testing 91

Intercom, Inc.

AUGUST 12, 2021

So, I’m well-versed in go-to-market motions, customer support, customer success, sales, and I think I’ve probably had every role under the sun along the way so far. Act as a customer, actually go through the experience and see whether anything breaks or not on those pieces. Bobby: That’s great.

Analytic Tools 223

Analytic Tools Data Visualization Customer Experience User Testing 223

Userpilot

JULY 24, 2023

What is SaaS marketing? We’re all familiar with the basics of SaaS product marketing such as attracting users to a SaaS product with a subscription business model. That said, there are key differences between a SaaS marketing strategy and standard digital marketing. Personalizing the user experience.

Analytic Tools 72

Analytic Tools Feedback Software Data Visualization Marketing 72

Intercom, Inc.

JULY 19, 2021

When asked about the key business benefits they’ve experienced from being able to scale conversational support across their organization, support leaders and decision makers reported: Improved customer retention (60%). Enhanced customer satisfaction (58%). Improved customer acquisition (54%). Increased ROI (54%).

Weak Development Team 129

Weak Development Team Reporting Tools Research Software Feedback Software 129

Gainsight

FEBRUARY 2, 2024

To solve this, companies today are turning to customer success training, guided by the logic that well-versed customers who take full advantage of your product will also be more successful. In short, customer training leads to customer retention. They’re not just creating great users of their software.

Education 52

Education User Testing Customer Experience Research Software 52

Userpilot

APRIL 22, 2024

Examples of product-led growth companies that can help you achieve PLG success include: Hubspot offers a free grader tool to attract potential customers. Miro uses an optimized pricing model that caters to different market segments. Notion personalizes onboarding for new users to reduce time to value.

Feedback Software 85

Feedback Software Product Research Customer Experience Strategy 85

Userpilot

MAY 1, 2024

Hubspot is the best customer relationship management platform. Drift is the best customer engagement software for sales and marketing teams. Kangaroo is the best customer engagement platform for loyalty programs. Automated customer service. Marketing automation. Drift’s flow builder.

Analytic Tools 97

Analytic Tools Research Software Feedback Software Reporting Tools 97

Intercom, Inc.

DECEMBER 11, 2018

Using Intercom, the teams at Elegant Themes can properly attribute which marketing campaigns and sales reps are driving the most conversions through live chat. Lauren says, “Before we were fielding inbound requests just using email and phone, but with chat we’ve opened up a completely new channel for sales.

B2C 126

B2C Customer Experience User Testing Product Research 126

Userpilot

FEBRUARY 13, 2024

Reduce the workload on customer support teams, allowing them to think of more ways to provide exceptional customer service. Empower users and increase customer satisfaction. Everything in Team, plus community forums, live chat and messaging, enhanced automations, customer satisfaction ratings (CSAT).

Analytic Tools 52

Analytic Tools Reporting Tools Feedback Software Embedded Analytics 52

Business of Software Conference

JANUARY 28, 2019

And you know how it’s funny, we were talking about the butterfly – I did have a thing, as I stood up for that conference in 2008, I had a little moment of panic because this whole market was new to me and I started thinking as I was walking down to take the stage, how the hell I got here? But it’s not always that serious.

Research Software 40

Research Software Feedback Software Magazine Customer Experience 40

Usersnap

JANUARY 20, 2023

Informational self-service tools allow customers to handle customer support inquiries independently. Common examples include Frequently Asked Questions (FAQs), user guides, or technical documentation. They simplify customer interactions and increase customer satisfaction.

Feedback Software 52

Feedback Software Analytic Tools Research Software Reporting Tools 52

Userpilot

APRIL 26, 2024

Customer success is a core growth driver for any SaaS business. The SaaS market is crowded with tons of similar products and the best ones that stand out are those who delight their customers regularly. Are you wondering how to retain your customers and make them love your product? Customer stickiness score.

Feedback Software 58

Feedback Software Analytic Tools Research Software User Testing 58

Userpilot

FEBRUARY 1, 2022

Microsurveys are short surveys delivered to the user either via an in-app message or a pop-up on a website. Their aim is to collect general user satisfaction data (NPS surveys)… Microsurvey used to gauge user sentiment- built with Userpilot. Microsurveys.

Customer Experience 88

Customer Experience Data Visualization Analytic Tools Feedback Software 88

Userpilot

MAY 26, 2021

Why should you worry about whether your customer engagement software integrates with third-party tools? The best results are achieved when you are able to integrate the tools in your marketing stack, so you can utilize the same user data across multiple channels. Customer engagement automations. Segmentation.

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Data Visualization 52

Userpilot

JANUARY 19, 2022

Intercom is a Live Chat messenger SaaS tool that also serves us customer-loving bots, apps, product tours, and more. It helps you boost customer satisfaction with self-serve and proactive support on the fly. That’s because Segment is the platform that helps you collect, unify, and connect your customer data.

Data Visualization 92

Data Visualization Analytic Tools Feedback Software Technical Review 92

Userpilot

JANUARY 10, 2022

Customer Success is a core growth driver for any SaaS business. In 2022, when the SaaS market is crowded with tons of similar products, the best ones are those who delight their customers regularly. Are still wondering how to keep your customers and make them love your product? Customer stickiness score.

Feedback Software 95

Feedback Software Analytic Tools Research Software User Testing 95

Pragmatic Marketing

NOVEMBER 9, 2009

Companies adopting agile methods know that product teams need a voice representing the customer. Developers need personas, market problems, and most of all, a prioritized list of requirements. Agile methods advocate a role called product owner to support the product team with customer and market information.

Weak Development Team 70

Weak Development Team Agile Research Software Reporting Tools 70

Intercom, Inc.

AUGUST 28, 2019

Customer feedback is of obvious benefit to product managers, customer service employees, analysts, marketers, and pretty much anybody in your organization. Despite this, a recent study found a full 42% of companies don’t survey their customers or collect feedback. Why is customer feedback so important?

Customer Feedback 218

Customer Feedback User Testing Feedback Software Customer Experience 218

Intercom, Inc.

MAY 21, 2020

The first thing we did after we released Resolution Bot was we had these individual contributors work in a functional team to create new answers, update old answers and work with our marketing and product teams to have all the right information to answer people’s questions automatically. They’ve been a big help.

User Testing 221

User Testing Customer Experience Data Visualization Reporting Tools 221

Intercom, Inc.

MARCH 29, 2022

“We are dedicated to building the best, most innovative products on the market to drive the most impact for you, our customers. Our modern customer communication platform helps you engage with customers to build strong relationships, to drive growth and scale. Our platform is a unified system. We had a pre-sales team.

Feedback Software 118

Feedback Software Customer Communications Reporting Tools Events 118

PMLesson's Ace the PM Interview

NOVEMBER 4, 2019

As an example, when I was interviewing with Amazon, I talked about my consulting experience and how coming from an industry where customer satisfaction is paramount to the survival of our business, I am already naturally bent towards thriving in an environment like Amazon, where customer obsession trumps everything else.

Automotive 68

Automotive Product Management Product Manager Technical Review 68