Product Innovation Educators

JANUARY 6, 2025

The path from IC to Chief Product Officer isn’t just about gaining more responsibility it’s about transforming how you think about product development, team leadership, and business strategy. The company wanted to expand into commercial markets, particularly retail – a perfect fit for Kim’s background.

Reporting Tools 266

Reporting Tools Customer Communications Analytic Tools Leadership 266

Mind the Product

AUGUST 6, 2024

Learn how focusing on time to value can enhance customer satisfaction and drive business success. Read more » The post Focusing on time to value over time to market: A strategy for developing successful products appeared first on Mind the Product.

Customer Experience 208

Customer Experience Strategy Development Marketing 208

UX Planet

APRIL 17, 2025

This article is your roadmap to understanding how these two concepts dont just coexist but thrive together, amplifying both user satisfaction and your bottomline. Ready to transform curious clicks into loyal customers? Lets dive into the world of User Experience and Conversion Rate Optimization. Its awin-win!

UX 105

UX Customer Experience User Testing Customer Feedback 105

Productside

APRIL 2, 2025

Its a strategy for getting things done. Her team is buried in tickets, and customer satisfaction is slipping. Break the Story Into Moments That Matter Once you have your user and your why, map out their journey. Whats been your biggest challenge in refining product-market fit? It builds influence.

Data Visualization 177

Data Visualization User Testing Product Research Product Manager 177

UX Planet

JANUARY 1, 2025

User satisfaction score (CSAT). This metric is used to measure how satisfied users are with a product, service, or experience. CSAT is typically measured through surveys where users are asked to rate their satisfaction on a scale (e.g., Customer satisfaction score (CSAT) formula. New course alert!

Data Visualization 105

Data Visualization User Testing Customer Feedback Customer Satisfaction 105

Alchemer Mobile

AUGUST 2, 2024

Understanding customer experience (CX) isn’t just a strategy—it’s a superpower. Customer experience metrics illuminate the path to customer satisfaction, loyalty, and ultimately, success as an organization. This applies to product development, marketing strategies, and customer service enhancements.

Customer Experience 200

Customer Experience Analytic Tools Data Visualization Feedback Software 200

Alchemer Mobile

FEBRUARY 21, 2025

Surveys, combined with open text analysis, however, hold immense potential for uncovering deeper customer insights from customer feedback. In this post we explore how to effectively incorporate open text analysis into your CX survey strategy to unlock those deeper customer insights.

Customer Feedback 113

Customer Feedback Feedback Software User Testing Data Visualization 113

UX Planet

MAY 25, 2025

If youre an eCommerce marketer or owner, you already know the basics: attract, engage, convert, and (hopefully) nurture. So, if you want more than just another pretty siteand youre ready for practical, actionable strategies that actually boost the one metric that matters (conversion)youre in exactly the right place. Sound familiar?

Data Visualization 98

Data Visualization Analytic Tools UX Feedback Software 98

Alchemer Mobile

FEBRUARY 26, 2025

Without a comprehensive view, businesses risk losing opportunities to improve customer satisfaction and build long-term loyalty. Instead of waiting for customers to submit formal complaints, organizations monitor real-time feedback through social media, NPS responses, and review sites to spot problems as they arise.

User Testing 130

User Testing Customer Feedback Feedback Software Data Visualization 130

The Product Guy

JULY 30, 2024

Product-Led Growth (PLG) is a powerful strategy that has revolutionized the SaaS and tech industries. By placing the product at the center of the growth strategy, PLG drives customer acquisition, conversion, and retention through exceptional product experiences. This can reduce reliance on costly customer acquisition tactics.

Customer Feedback 186

Customer Feedback Data Visualization Customer Experience Onboarding KPIs 186

The Product Guy

MAY 7, 2025

In this Patreon-exclusive article , part of our Roadmap to Mastery series, we explore: Why these challenges are difficult even for seasoned PMs Practical frameworks to approach them with confidence A case study where structured planning improved both collaboration and customer satisfaction What Youll Learn: How to push back without damaging trust Techniques (..)

Customer Satisfaction 150

Customer Satisfaction Leadership Framework Roadmap 150

Userpilot

AUGUST 1, 2024

Product marketing is the process of bringing a product to market, and a well-curated product marketing strategy is key to understanding customer needs and driving adoption. TL;DR A product marketing strategy is a roadmap for how a new product will be positioned, priced, and marketed.

Research Software 105

Research Software Analytic Tools Product Marketing Product Research 105

UX Planet

MARCH 29, 2025

Written by MaryMoore If youre new to UX design and havent considered strategy yet, now is the time to start. Youre probably thinking, Ill figure it out as I go along, or, Do I really need a strategy? What Exactly is UX Strategy? On the other hand, UX strategy delves into the rationale behind decisions.

Feedback Software 66

Feedback Software UX Weak Development Team Research Software 66

Userpilot

MAY 17, 2025

Most advice on app retention strategies out there is copy-paste fluff. When I started digging into the retention strategies of successful mobile apps, I noticed a pattern. In this post, Ill break down 8 strategies that move the needle, with real examples from apps that have figured it out. Did they come back the next day?

Feedback Software 76

Feedback Software User Testing Strategy Customer Experience 76

Userpilot

JULY 24, 2024

Launching a product without a well-defined product strategy framework is similar—you risk wasting resources without a clear path to success. So, how do you outline a product strategy framework that is the foundation of product-led growth ? Product strategies help you design and grow your products. Let’s get right to it.

Data Visualization 111

Data Visualization Framework Product Strategy Analytic Tools 111

Userpilot

AUGUST 30, 2024

What are the different marketing research methods product marketing teams can use to inform their strategies? You will also learn about different types of market research and how to conduct it step by step. They also enable targeted user engagement and improve the effectiveness of marketing campaigns.

User Testing 101

User Testing Research Software Market Research Product Research 101

Userpilot

SEPTEMBER 16, 2024

Is your company ready to target new markets? What product marketing strategies can you use to increase your chances of success? To answer this, let’s explore: What a market development strategy is. Common methods companies use to enter new markets.

Research Software 105

Research Software Analytic Tools Feedback Software Data Visualization 105

The Product Coalition

JUNE 28, 2022

Market research is the process of gathering information about your business's buyer personas, target audiences and customers. Market research also helps to provide a deeper understanding of the varying market factors, such as the nature of the market, the problems of the users, and the value of what you are building.

User Testing 157

User Testing Market Research Product Research Research Software 157

Intercom, Inc.

AUGUST 25, 2020

On this episode of Intercom on Product myself and Paul (Adams, our SVP of Product) delve into how product teams can and should partner with their marketing team peers. By ensuring the external messaging is in sync with the internal product planning your opportunity for success and customer satisfaction is greatly increased.

Marketing 238

Marketing Onboarding KPIs Feedback Software Reporting Tools 238

Lenny Rachitsky

MAY 1, 2025

Consumer-like moats in AI: Success in AI depends on continuous product innovation and user satisfaction, rather than traditional enterprise moats like lock-in. The role of engineers in the AI era: Despite advancements in AI, the demand for engineers will grow as AI unlocks new opportunities for software development.

Data Visualization 105

Data Visualization Engineering ChatGPT Customer Experience 105

Userpilot

MARCH 30, 2025

1 Engagement DAU/MAU Understand daily and monthly active user engagement and overall app popularity. 2 Engagement Feature adoption Gauge user interest in new features and optimize feature development. 3 Engagement Average user session length Measure user interactions and identify areas for improved content or flow.

Analytic Tools 96

Analytic Tools Research Software Onboarding KPIs Data Visualization 96

Userpilot

APRIL 30, 2024

Wondering what a marketing growth strategy is? From this article, you will find out how to develop a strong growth marketing strategy and learn growth marketing tactics for different customer journey stages. Market penetration is about increasing existing market share with existing products.

Analytic Tools 105

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 105

The Product Guy

JUNE 18, 2020

Customer Satisfaction. Do customers feel like they are being heard? FBLs help keep you close to your customer. Say you’ve done your customer research and sized up the market. Your product hits the market. . Are things that we are learning finding their way into the roadmap? Feedback Loops Can Help.

Product Research 412

Product Research Feedback Loop Feedback Software User Testing 412

Userpilot

JUNE 11, 2024

Product marketing metrics are key for understanding and optimizing the performance of your product. They help you measure success, identify areas for improvement, and align your product management strategies with your overall business goals. Month-1 retention rates : Indicates initial user satisfaction and engagement after one month.

Onboarding KPIs 102

Onboarding KPIs Data Visualization Product Marketing Customer Satisfaction 102

The Product Coalition

JUNE 26, 2023

Many have a well-defined AI strategy and have made considerable progress. However, the emergence of generative AI presents an opportunity for these enterprises to revisit their AI strategies and plans. It can automate customer interactions using natural language, increasing issue resolution and reducing time spent.

Generative AI 146

Generative AI Customer Communications Reporting Tools Technical Review 146

Userpilot

SEPTEMBER 2, 2024

Now, imagine applying this level of understanding and customization to your marketing strategy. A customer-led marketing strategy is about transforming your approach to reflect the same level of personalization. It helps build customer retention and brand loyalty. Book a demo to learn more!

User Testing 111

User Testing Customer Feedback Customer Experience User Friction 111

Product Talk

DECEMBER 21, 2022

Hope Gurion: The second most common mistake that we see is when we define outcomes, not tying them to our company’s strategy or relating them to our company’s revenue model or business model. And oftentimes it can be something that maybe the customers don’t even care about. It might be something they can measure.

Product Research 311

Product Research User Testing Customer Satisfaction Customer Experience 311

The Product Coalition

MARCH 8, 2024

Explore digital transformation strategies for enterprises Have you wondered why digital transformation strategies are a necessity? This comprehensive guide empowers you to harness the power of digital transformation strategies, propelling your business toward a thriving future. What are digital transformation strategies?

Enterprise 148

Enterprise Research Software Feedback Software Strategy 148

Userpilot

JULY 9, 2024

What is a customer experience management strategy? We also share best practices for product teams seeking to optimize their strategies and enhance customer engagement throughout their journey with the product. Implement tactics to enhance customer experiences at various touchpoints. Why is it important?

Customer Experience 111

Customer Experience User Testing Research Software Analytic Tools 111

The Product Coalition

OCTOBER 15, 2024

Have you ever seen customer satisfaction or felt market readiness? You often need sales, marketing, business development, and customer success to partner with you if you want to achieve the outcome and not just the product delivery. That’s true in general, and planning for outcomes makes it even more difficult.

Customer Experience 147

Customer Experience Systems Review Roadmap Customer Satisfaction 147

Product Innovation Educators

AUGUST 10, 2020

The Guide to the Product Management and Marketing Body of Knowledge, as well as our mutual involvement in PDMA and AIPMM professional associations for product managers. Let’s talk about one of those five new factors, connecting activities to business strategy. Customer satisfaction is becoming increasingly important to product teams.

Weak Development Team 227

Weak Development Team Product Research Reporting Tools Data Visualization 227

The Product Coalition

MARCH 3, 2024

Let’s explore how CRM marketing helps to better anticipate customer behavior. Understanding your customers is key, but simply understanding their demographics isn’t enough. So, how can CRM marketing help you achieve this elusive power of prediction? What is customer behavior prediction?

Data Visualization 147

Data Visualization Analytic Tools Marketing Customer Experience 147

Userpilot

JULY 10, 2024

Businesses invest heavily in product marketing through webinars, blog posts, and video content for a reason – it gets them notable results. If you’re looking to start or improve your SaaS product marketing strategy, this is the article to read. Both are vital for SaaS success.

Analytic Tools 98

Analytic Tools Feedback Software Research Software User Testing 98

Alchemer Mobile

DECEMBER 21, 2022

If you work in mobile marketing or advertising , demographic information is critically important. Dedicated customers , who are the backbone of your customer base. These groups all respond better to different engagement strategies, so you’ll have more success after splitting them up.

User Testing 263

User Testing Customer Feedback Feedback Software Product Research 263

The Product Coalition

OCTOBER 20, 2023

With AI technology, marketers can identify microtrends and even predict trends, saving time and resources through automated digital marketing services. The marketing industry is not immune to this digital transformation, as prominent brands are beginning to take advantage of the opportunities it presents. billion U.S.

Data Visualization 144

Data Visualization Artificial Inteligence Reporting Tools Customer Communications 144

Userpilot

JULY 22, 2024

An effective product expansion strategy is the fuel that propels a SaaS business forward. It enables you to capture new markets, increase revenue, and solidify your competitive edge. We also explore the different types of expansion strategies and the steps you can follow to create a working plan for your business.

Research Software 103

Research Software Feedback Software Analytic Tools User Testing 103

The Product Coalition

JULY 19, 2022

Let’s discuss ways to build strategies for high-value customers and work towards establishing a great product experience Who are high-value customers High-value customers are users who have already subscribed, signed up to your product, or own some of your products if you have many products in your ecosystem.

User Friction 148

User Friction Customer Experience User Testing Customer Feedback 148