Remove Customer Satisfaction Remove Policies Remove Systems Review
article thumbnail

Inside the AI Revolution in Digital Banking UX: Case Studies, Data, and Strategic Takeaways

UX Planet

We examine both quantitative gains — such as higher customer satisfaction scores, rising self-service usage and digital adoption rates — and qualitative developments, including more personalized services, smarter virtual assistants and greater accessibility in digital banking. 2024 has been a pivotal year for AI in U.S. In the U.K.,

article thumbnail

What are Microservices? A Path to Scalability and Agility

eG Innovations

With the rise of microservices, monitoring becomes essential, as businesses need a reliable way to track the performance and health of these distributed systems. Every function of the application is interconnected and dependent on the others, meaning even a small change or update can require redeploying the entire system.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

How Userpilot Powers Effective Onboarding and User Communication for Healthcare Companies

Userpilot

It also needs to provide a seamless educational experience, free from confusing jargon, dense layouts, and unclear billing systems. In this article, we’ll explore how Userpilot supports healthcare companies in solving these challenges, drawing directly from real-world user evidence and success stories.

article thumbnail

The Complete Epic Implementation Guide For 2025

Arkenea

Epic Systems dominates the electronic health record (EHR) market, powering over 250 million patient records across the United States. Infrastructure requirements include server capacity, storage systems, backup solutions, and disaster recovery capabilities that ensure Epic performance and reliability.

article thumbnail

How customer expectations are rising – and what to do about it

Intercom, Inc.

According to a Microsoft Global State of Customer Service report , 90% of respondents said that customer service is an important factor in their choice of, and loyalty to, a brand. Nearly two-thirds (58%) would sever their relationship with a business due to poor customer service. Cater to customers’ preference for chat.

article thumbnail

Mobile App Development for the Insurtech Sector: A Quick Guide

The Product Coalition

In an insurance app, this is the place where customers get to view all their information in a single place like their personal details, customer ids, policy number, reminders about due payments, etc. The page should have ample space to let users view their details without having to scroll much.

article thumbnail

Managing infrastructure costs as your company grows

Intercom, Inc.

This allows us to concentrate resources where they can be most impactful, freeing up other teams to focus on product delivery and customer satisfaction. This team can take on the everyday management of your infrastructure costs, for example: Developing a savings plan policy for your top-tier infrastructure.