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The Customer Service Gap Model

BrainMates

It’s not just about creating a great product—it’s about ensuring the entire customer journey, from initial interaction to post-purchase support, exceeds expectations. For product managers: Understanding this gap requires deep customer insights.

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Inside the AI Revolution in Digital Banking UX: Case Studies, Data, and Strategic Takeaways

UX Planet

We examine both quantitative gains — such as higher customer satisfaction scores, rising self-service usage and digital adoption rates — and qualitative developments, including more personalized services, smarter virtual assistants and greater accessibility in digital banking. finance, tech) have been quicker to adopt GenAI as well.

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What are Microservices? A Path to Scalability and Agility

eG Innovations

Different services can use technologies best suited to their specific needs. Technology Diversity Microservices allow developers to use different programming languages, databases, and tools for each service based on what best suits the needs of that particular function. Making updates without impacting the entire application.

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The Complete Epic Implementation Guide For 2025

Arkenea

It requires comprehensive organizational transformation, strategic planning, and meticulous execution to realize the full potential of this powerful healthcare technology platform. The business impact of successful Epic implementation extends beyond technology adoption.

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How Userpilot Powers Effective Onboarding and User Communication for Healthcare Companies

Userpilot

A majority of customers also considered Userpilot for improving visibility into user behavior. But with Userpilot’s intuitive flow builder, hospital and healthcare companies have been able to create sequences without burdening their technical teams, providing a more positive new member experience.

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Mobile App Development for the Insurtech Sector: A Quick Guide

The Product Coalition

The term insurtech is the merger of insurance and technology. But given the fact that this industry demands different touchpoints for its clients, it is only appropriate for insurance companies to make their services more accessible and in turn, keep track of their customers via mobile apps. The same stands for the insurance company.

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How customer expectations are rising – and what to do about it

Intercom, Inc.

According to a Microsoft Global State of Customer Service report , 90% of respondents said that customer service is an important factor in their choice of, and loyalty to, a brand. Nearly two-thirds (58%) would sever their relationship with a business due to poor customer service. Cater to customers’ preference for chat.