UX Planet

JANUARY 18, 2024

UX research emerges as a pivotal factor in crafting user-centered designs and strategies. This process, often undervalued in real-world scenarios, is crucial for understanding user behaviors, needs, and preferences. It’s a beacon that illuminates user pain points and behavioral nuances, gleaned from direct insights.

Data Visualization 82

Data Visualization User Testing Research Software Product Research 82

Userpilot

OCTOBER 18, 2021

Strategies – so you know which steps you should take on the way to higher, faster, and more sustainable growth. Trends – so you know what is working great right now regarding acquiring and retaining customers and what you should do to follow SaaS market trends so you won’t stay behind the competition. Follow up on users’ feedback.

Analytic Tools 86

Analytic Tools Feedback Software Research Software Onboarding KPIs 86

Userpilot

AUGUST 30, 2023

What strategies can you implement to drive acquisition and retention faster? Get ready to dive into insightful discussions, practical strategies, and real-world examples that will empower you to create and manage products that meet user needs and leave them truly satisfied. But how do you do that? Product growth speakers.

Customer Experience 97

Customer Experience User Testing Customer Feedback Research Software 97

UX Planet

DECEMBER 15, 2023

How do you plan to set aside a budget to enhance product performance and user satisfaction? Even if UX work seems fine at your organization, know that there are still some things to set a budget for, like improving the product’s creation process, or your customers’ and users’ experiences.

UX 90

UX User Testing Development Team Review Customer Experience 90

Mind the Product

MARCH 14, 2019

Introducing humanising touches to your product can diffuse user frustration in a similar way. Illustrations can Increase Customer Satisfaction. The Kano Model, developed by Noriak Kano in the 1980s, uses a simple grid that compares investment with customer satisfaction, helping us prioritise product development.

Customer Satisfaction 170

Customer Satisfaction User Testing Banking Customer Experience 170

Roman Pichler

DECEMBER 4, 2023

My intention with this article is to show how product teams can use a product strategy to guide their discovery work and maximise the chances of creating successful products. To put it differently, if the business goal is wrong, you are likely to determine the wrong opportunities and discover the wrong features and user experience.

Product Research 296

Product Research Product Strategy Strategy Research Software 296

Userpilot

OCTOBER 13, 2022

Prodcamp has a public product roadmap where people can view upcoming features the company will add to the product, and customers can send in their suggestions. Leadpages shows a churn survey to prevent customers from canceling their accounts. ClickUp asks users to submit videos or screenshots from its bug report form.

Feedback Software 94

Feedback Software Customer Feedback User Testing Product Research 94

The Product Coalition

DECEMBER 28, 2022

If you are a startup, estimating the cost of software development helps plan your budget better. Startups should define a detailed cost plan for projects when hiring custom software development. Offshore development teams want to create a better user experience by making interactive, intuitive, and user-friendly mobile apps.

Research Software 130

Research Software Web Development Web Developers Development 130

Usersnap

JUNE 27, 2023

But for startups, the challenge of finding 100 willing beta users can feel like an insurmountable obstacle. Even without a polished final product, there are potent strategies that can ignite excitement and gather a passionate community around your project. Let’s look into these strategies: 1.

User Testing 52

User Testing Data Visualization Product Research Customer Feedback 52

The Product Coalition

AUGUST 2, 2020

If you’re planning to implement a robust CX strategy to bring back lost customers, retain existing customers, or bring new customers, here’s seven customer experience metrics to grow your business. It measures the satisfaction score of the customer and how satisfied they are with your service.

Customer Experience 78

Customer Experience User Testing User Friction Product Research 78

Userpilot

SEPTEMBER 7, 2023

At the very least, a journey map will help you easily analyze and make data-driven decisions to improve the user experience. It also helps align your teams by ensuring everyone is on the same page regarding customer interactions. What is a customer journey map? Wondering how to get this data?

Analytic Tools 92

Analytic Tools Feedback Software Research Software User Testing 92

The Product Coalition

AUGUST 23, 2023

Banking on Conversation: The Future of User Experience with Conversational UI Image created by the author using Bluewillow AI How many times do we all log in to our banking app and struggle to find information? Conversely, Conversational AI bots possess context awareness and are trained to comprehend user intent.

Artificial Inteligence 102

Artificial Inteligence Banking Technical Review Systems Review 102

Userpilot

MARCH 25, 2022

40% is the benchmark that startups need to satisfy potential investors, while > 40% is the best percentage to maintain to ensure sustainable growth in the future and attract more funding. There are several tactics you can use to boost your rule of 40, some of them include monthly recurring revenue and a good user experience.

Feedback Software 91

Feedback Software Onboarding KPIs Customer Experience User Testing 91

ProductPlan

AUGUST 7, 2020

Working in startups and big technology companies, I’ve encountered one question more than most: “How do I make the switch from engineering to product management?”. Then, I started gravitating towards product strategy questions, like, “Why am I building products?, What makes startups fail or succeed in their mission?”,

Engineering 107

Engineering Leadership Customer Experience Feedback Software 107

Userpilot

MAY 19, 2022

Product excellence is a framework that relies on user feedback to inform product strategy and roadmap for faster delivery of products. Successful products satisfy user needs. A successful product manages to deliver value to customers. To shorten the time to value , design personalized user onboarding flows.

Feedback Software 94

Feedback Software Research Software User Testing Product Research 94

Userpilot

OCTOBER 9, 2023

While MVPs test feasibility, pilots measure user experience qualities like usability and functionality. Imagine a startup building a new product management tool. The process will allow the company to gather specific feedback on the collaboration features and fine-tune them based on user input before a broader release.

Feedback Software 90

Feedback Software Analytic Tools Data Visualization User Testing 90

UX Studio

OCTOBER 11, 2022

Why is Digital Customer Experience Important? What Makes a Good Digital Customer Experience? What Does a Good Digital Customer Experience Strategy Look Like? Best Practices for Improving Digital Customer Experience. What is Digital Customer Experience? Increased retention

Customer Experience 83

Customer Experience User Testing Analytic Tools Customer Feedback 83

Userpilot

MARCH 25, 2024

Shows how to leverage PLG strategies to boost the value of your SaaS business. Revenue-based valuations are more suitable for SaaS startups because it doesn’t take into account upfront investment which affects SDE or EBITDA negatively. Likewise, an accurate valuation matters a lot when you’re planning your exit strategy.

Feedback Software 89

Feedback Software Analytic Tools Research Software Data Visualization 89

Userpilot

AUGUST 29, 2023

The product management process starts with building an understanding of your users and the market, defining a vision and strategy , generating and prioritizing ideas that could solve user problems, articulating them in a clear roadmap, launching an MVP, and then gathering feedback to evolve it over time.

Data Visualization 91

Data Visualization Analytic Tools Feedback Software Research Software 91

Userpilot

JULY 27, 2023

Chief Technical Officer : Responsible for outlining the company’s technological vision, implementing technology strategies, and ensuring that the technological resources are aligned with the company’s business needs. Product Manager : In charge of creating product strategy and overseeing the design process, among other things.

Research Software 92

Research Software Feedback Software Analytic Tools Onboarding KPIs 92

Split

JULY 27, 2023

Overview of Feature Toggles in Start-Up and Enterprise Environments Feature toggles bring great value to both enterprise businesses and startups, allowing developers and product teams to deploy features quickly, test them in production, and easily roll them back or disable them when needed. Another advantage is cost savings.

Feedback Software 52

Feedback Software Software Review Systems Review Technical Review 52

UX Studio: Product Management

JANUARY 25, 2022

If you need help with product design or user experience research, contact us at UX studio. Since 2013, we’ve been working with rising startups and established tech giants, like Google, HBO, and Netflix, just to name a few. Over 70% of the company’s client base are startups and small businesses, according to Clutch. “We

Research Software 82

Research Software Feedback Software Analytic Tools Product Research 82

Userpilot

OCTOBER 4, 2022

Growth loops are a compounding growth strategy where the user fuels future growth by reinvesting their outputs into new inputs for the next growth cycle. With three main parts: input, action, and output, growth loops come in many formats including referral programs, user-generated content, social shares, and more.

Customer Experience 96

Customer Experience User Testing Onboarding KPIs Software Review 96

Gainsight

SEPTEMBER 28, 2022

The standard startup playbook—hunker down, cut burn rate and hope the market improves before you run out of runway—isn’t the right path forward for SaaS businesses. As you track user experience across your stickiest features, you’ll find errors and pain points that need to be remedied promptly to keep your users happy.

Analytic Tools 52

Analytic Tools Feedback Software Roadmap Data Visualization 52

Userpilot

JUNE 7, 2022

Product-centric vs customer-centric: which approach do you use for your SaaS business? By understanding the difference between a product-centric and a customer-centric approach, you can create a strategy that’s aligned with your SaaS growth goals. Have a pricing strategy that encourages users to engage with your product.

User Testing 52

User Testing Customer Experience Feedback Software Customer Feedback 52

Usersnap

JUNE 30, 2022

If you feel you have been missing the mark with your customers lately, you might need a switch-up in your business model. But how do you choose between all of the business strategies out there? Product-led growth (PLG) is a model that is user-centric and user-focused. What you can expect ????

Feedback Software 52

Feedback Software Research Software Analytic Tools User Testing 52

Sachin Rekhi

AUGUST 6, 2015

The customer development and lean startup methodologies evangelized by Steve Blank and Eric Ries brought us a better approach that favored experimentation over elaborate planning, customer feedback over intuition, and iterative design over traditional “big design up front” development. Target Audience.

User Testing 118

User Testing Document Product Marketing Marketing 118

Userpilot

NOVEMBER 22, 2022

Thus, they help you customize your brand’s messaging and content strategies to the needs of each segment. Typically, large-scale research techniques are used to create customer segments. You can think of user segments as relatively high-level categorical classifications of groups of people.

User Testing 92

User Testing Research Software Customer Experience Feedback Software 92

Intercom, Inc.

AUGUST 12, 2021

Few people are better advocates for a unified view of the customer experience than Dan O’Connell. He’s been the Chief Revenue Officer and Chief Strategy Officer at Dialpad, the cloud communication platform, since the spring of 2018, but his fascination for conversations and natural language processing came even sooner.

Analytic Tools 223

Analytic Tools Data Visualization Customer Experience User Testing 223

UX Studio

JUNE 30, 2023

They blend strategy and creativity in their user-friendly designs. San Jose, CA; San Francisco, CA $150 – $199 / hr Web Design, Corporate Identity, Graphic Design, Social Media Marketing, Animation, and Motion Design Propane Agency Propane Agency is a brand and digital experience agency.

Research Software 60

Research Software Feedback Software Analytic Tools Reporting Tools 60

Userpilot

DECEMBER 31, 2022

Customer support serves as the backbone of SaaS businesses. This is because your customer support determines a key part of the user experience. Inadequate or late resolution of issues can frustrate customers and even drive them to churn. Moreover, bugs, glitches, and downtimes harm the user experience.

Analytic Tools 91

Analytic Tools Feedback Software Research Software Data Visualization 91

Amplitude

JUNE 18, 2019

Hubbard will show you how to measure technology ROI, customer satisfaction, and organizational flexibility. As mobile devices are constantly at our fingertips, user interactions on mobile can more accurately and intimately reflect user User interactions on mobile can more accurately and intimately reflect user needs and desires.

Data Visualization 91

Data Visualization Analytic Tools Books User Testing 91

Userpilot

DECEMBER 15, 2023

Looking for a good customer satisfaction tool and wondering which one of Pendo, Appcues, and Product Fruits is the best option for your SaaS company? There are plenty of tools for customer satisfaction on review sites, but they don’t make the choice any easier. Let’s compare them! Let’s dive in!

Customer Satisfaction 52

Customer Satisfaction Data Visualization Analytic Tools Feedback Software 52

Userpilot

JUNE 7, 2022

Companies should regularly collect customer feedback on metrics such as customer satisfaction and use their insights to improve user experience and decrease churn. Note that startups or SaaS businesses targeting SMBs tend to struggle with higher rates than these benchmarks.

Analytic Tools 52

Analytic Tools Feedback Software Onboarding KPIs Data Visualization 52

UX Studio

JULY 27, 2022

Website redesign is the process of enhancing your webpage’s visual appearance and improving its user experience. Thus, if there’re parts that don’t work right now, revamping your website can increase not only customer satisfaction but also the value of your business. Such as a complete website redesign.

Data Visualization 86

Data Visualization User Testing Product Research Analytic Tools 86

The Product Coalition

MAY 6, 2017

It comes top down, it guts your strategy, it unbalances all the hard work you put in prioritising and forces you to make difficult trade-offs. I thrive in middle market and scrappy startup environments, where everyone does a little of everything. Wish lists are a pain. It looks like a small request?—?at

User Testing 60

User Testing Customer Experience Product Research Vision 60

Userpilot

FEBRUARY 13, 2020

What is product experience? User experience is one of the hottest buzzwords in the SaaS community. And for a very good reason – UX is often what makes or breaks your chance of converting a news user within seconds of when they signed up. But what actually is user experience? What is product experience?

Feedback Software 101

Feedback Software Analytic Tools Research Software Customer Experience 101