Userpilot

JULY 12, 2025

Improved user retention: Tracking behavioral segments over time enables us to monitor product performance metrics that highlight retention patterns. For example, we can spot when a cohort’s engagement dips, diagnose the root causes, and launch targeted campaigns, like re-engagement emails , to boost customer satisfaction and brand loyalty.

Analytic Tools

Centercode

JUNE 11, 2025

When customizing insights for this group: Keep it brief and outcome-oriented. Highlight risks to revenue, customer satisfaction, or timelines. Example: “This integration issue has already delayed one customer pilot. Highlight potential risks to revenue, timelines, or customer satisfaction.

User Testing

Userpilot

APRIL 16, 2025

Resource centers (in-app): are embedded in your product to deliver contextual help when users need it. It typically includes features like interactive walkthroughs that help UX designers and marketing teams improve customer satisfaction, drive feature adoption, and reduce time spent on routine customer requests.

Analytic Tools

Userpilot

NOVEMBER 7, 2024

Flow automation : Simplify repetitive support processes by automating tasks like ticket routing and prioritization or collecting customer data. This frees up time for customer success managers to focus on more strategic tasks. Dynamic customer segmentation. Custom triggers. Playbooks and custom triggers.

Data Visualization

UX Planet

DECEMBER 6, 2024

Written by Mary Moore, copywriter at Shakuro As a UI/UX designer or a startup founder, youre likely acutely aware of the countless challenges that come with this task. How do you create an experience that captivates users and enhances their learning journey? Add small instructional videos, flashcards, mini-training quizzes,etc.

Feedback Software

Userpilot

MAY 27, 2025

It helps app owners guide new users, promote feature adoption , and deliver employee training, all within the mobile app experience. They reduce time to value by helping users train on the go (as opposed to visiting a knowledge base for every little confusion). Designing a slideout to encourage desired user behavior.

Software Review

UX Planet

JUNE 30, 2025

We examine both quantitative gains — such as higher customer satisfaction scores, rising self-service usage and digital adoption rates — and qualitative developments, including more personalized services, smarter virtual assistants and greater accessibility in digital banking. In the U.K.,

Data Visualization

Centercode

AUGUST 13, 2025

4 Ways Beta Testing Can Boost User Satisfaction Product Development If you want to retain more customers and keep them away from choosing your competitors, it’s essential to keep customer satisfaction high. The best brands in the world partner with Centercode to perfect their products Delta Testing New to Delta?

Feedback Software

Userpilot

MARCH 30, 2025

Complex onboarding: 74% of users abandon an app after a poor onboarding experience. Poor UX: If your app is difficult to navigate or lacks a clear layout, users wont hesitate to abandon it. The UX should feel intuitive and seamlessly guide users through the app. Create mobile slideouts with Userpilot.

Analytic Tools

UX Planet

NOVEMBER 18, 2024

Similarly, service designers are trained to navigate through complex systems of an environment/ situation by leveraging their system thinking capabilities. By understanding 4P’s, organizations can ensure that their products/ services not only meet business requirements but also provide a positive and valuable experience for the users.

Data Visualization

UX Planet

JULY 1, 2025

The somewhat forgotten practice that guides users from A to B. That plays a simple yet powerful role in shaping user experience (UX). And your users will only notice bad content when it’s bad. If your users can’t find the information they’re looking for, then you have a content design problem.

Data Visualization

Userpilot

MAY 29, 2025

Poor mobile UX design leads to high bounce rates, abandoned carts , and negative app reviews. How do you turn that around and deliver mobile experiences that keep users returning to your platform ? We covered: What mobile UX design is (and how it differs from desktop UX). What is mobile UX design? Lets dive in!

Data Visualization

Arkenea

AUGUST 10, 2025

As digital transformation accelerates across healthcare systems globally, the stakes for creating exceptional user experiences have never been higher. The healthcare UX market is experiencing unprecedented growth, with projections indicating it will reach $1.3 trillion by 2030.

Healthcare

Reveal

JUNE 27, 2025

Your UX is evolving. Your roadmap is packed with features designed to meet rising customer expectations. This disconnect isn’t just a UX issue. It slows down decision-making, breaks user flow, and limits how much value customers get from your product. Intuitive Insight should not require training.

Embedded Analytics

Userpilot

MARCH 17, 2022

End-user training bridges the gap between mere signups and actual usage of SaaS products. But proper user onboarding helps you avoid all that, and that’s exactly what we’ll be discussing in this article. End-user training is all about educating customers on what software offers and how they can maximize their usage.

Analytic Tools

Product Innovation Educators

AUGUST 10, 2020

Greg is the CEO of Actuation Consulting, a global provider of product management training, consulting, and advisory services to some of the world’s most well-known organizations. other 46% are from a wide variety of roles including development managers, engineers, project managers, UX professionals, and more.

Weak Development Team

Userpilot

OCTOBER 4, 2022

UX KPIs, or user experience key performance indicators, are essential numerical data points that are used to track, measure, and compare the experience users have with your SaaS product. User experience (UX) involves all aspects of user interactions with your product. What is user experience (UX) in SaaS?

Analytic Tools

Userpilot

AUGUST 29, 2022

How effective is your customer training strategy? Properly educated customers will engage more with your product and are most likely to become loyal. If you’re not seeing much of that, then chances are you need to educate customers more. Segment your users and provide personalized training instead.

Analytic Tools

Product Innovation Educators

FEBRUARY 20, 2023

Through his talks and interactive training workshops, Dan helps companies build great products and strong product teams. Target customer 2. User experience (UX) Write down your hypotheses in each layer then test the product with customers to see where you’re at with product-market fit. Target customer 2.

User Testing

Userpilot

MAY 17, 2023

With the latest advances in AI technology and the widespread adoption of chatbots in the SaaS industry, conversational UX design has become a necessity to avoid low-effort conversational interfaces over customer satisfaction. The golden rule of conversational UX is to always keep the dialogue natural.

Analytic Tools

UX Planet

DECEMBER 15, 2023

Every dollar’s worth of expense is a fight, and spending 30% of the budget on “simply asking questions” (read: UX research) can be a hard sell. So, how do you ensure that UX gets its due in terms of investment? How do you plan to set aside a budget to enhance product performance and user satisfaction?

UX

UX Planet

FEBRUARY 21, 2024

To build a successful UX team, you must develop a strategy combining planning, effective management and talent acquisition. Photo by Jason Goodman on Unsplash When building my own team for the first time as a UX leader, I faced several challenges and developed a few strategies. You might find them helpful.

Research Software

Userpilot

OCTOBER 3, 2024

And the easiest way to establish this connection is by learning how to improve CSAT (customer satisfaction). In this article, we explore proven techniques to help you increase customer satisfaction, from feedback collection to customer education and personalization. What is the customer satisfaction score (CSAT)?

User Testing

Userpilot

SEPTEMBER 30, 2022

On the other hand, customer experience as a whole refers to all customer encounters, both online and offline. Good digital CX is important for businesses because it increases customer satisfaction , drives retention and brand loyalty , and sparks growth through word-of-mouth marketing. Increased customer satisfaction.

Customer Experience

The Product Coalition

OCTOBER 30, 2023

Here is an example: Objective: Increase customer satisfaction by 10%. Key Results: Reduce the number of customer complaints by 50%. Increase the number of positive customer reviews by 20%. Increase the customer satisfaction score on our website by 3 points. With credits against their bill.

Roadmap

Userpilot

JULY 17, 2023

The key is to build a robust center that houses every vital info new and existing customers might need. Use segmentation to personalize support and improve customer satisfaction. Embrace AI-powered chatbots to deliver good customer service. Include a search bar to improve the user experience.

Reporting Tools

The Product Guy

JUNE 11, 2024

Use data and insights to show how investing in product management can drive growth, profitability, and customer satisfaction. For example, work with the UX team to conduct joint user research, or collaborate with the data team to build dashboards and metrics. Use this data to prioritize training and enablement efforts.

Onboarding KPIs

Userpilot

FEBRUARY 28, 2023

Customer preference feedback shows you which feature or design users like better. In-app rating feedback is a quick way to assess user satisfaction with a particular experience. To collect customer loyalty feedback , use NPS surveys. Customer preference feedback survey.

User Testing

Userpilot

SEPTEMBER 2, 2022

Self-service , intuitive design, and customization used to be key requirements but today most tools have these, so it’s easy to get lost in the ocean of options. In this article, we’ll look at various customer training tools available on the market. What are the benefits of using customer training software?

Analytic Tools

Alchemer Mobile

JULY 25, 2024

With precise targeting capabilities, these surveys reach customers at the heart of their experience, offering insights into their sentiments, preferences, and satisfaction levels. Gaining insight into customer sentiment can be a winning strategy for your marketing, product, and CX. What does that look like?

Reporting Tools

Userpilot

AUGUST 29, 2022

Learn about your customers from the beginning so you can personalize the experience to their needs. Offer in-person training and follow-up. Create product experiences that are relevant for each user segment. Monitor customer satisfaction across the user journey with surveys.

Feedback Software

Userpilot

DECEMBER 22, 2023

In this article, we explore: What is research democratization Its benefits and downsides Different levels of UX research democratization How to implement democratization initiatives, and Best practices. Research teams may also be reluctant to train others not to compromise research results or out of fear of losing their positions.

Research Software

Userpilot

JULY 2, 2024

Tracking customer behavior improves marketing, enhances user experience , and boosts customer satisfaction and loyalty. ClearCalcs improved user activation rates with Userpilot by addressing user needs through cohort analysis and personalized onboarding flows. Encourage users to engage more with your app.

Data Visualization

Userpilot

AUGUST 30, 2024

Starting a career as a UX strategist requires understanding the key steps, skills, and experiences needed for success. In this article, we will outline the typical journey for UX strategists, covering educational requirements, entry-level positions, potential advancements, and long-term opportunities. What does a UX strategist do?

Analytic Tools

Userpilot

DECEMBER 5, 2023

TL;DR The aim of the product design process is to create products that solve genuine customer problems, are functional, and offer a positive user experience. It encompasses UI and UX design. A strong product design ensures alignment with user needs and enhances user satisfaction and retention.

User Testing

Userpilot

AUGUST 19, 2024

This guide will introduce you to the best resources available for UX strategists, providing you with a curated selection of valuable materials to enhance your skills and knowledge. TL;DR This is a professional who blends user experience design with business goals to create cohesive digital products. What does a UX strategist do?

Data Visualization

Userpilot

SEPTEMBER 15, 2022

We’ll also go over some of the best strategies to boost customer satisfaction and make customers happy. Customer happiness dictates user loyalty based on how happy they are with your team or product. Customer happiness is about exceeding expectations while customer satisfaction is about meeting them.

Feedback Software