Intercom, Inc.

NOVEMBER 3, 2021

We introduced regular alert review sessions for teams dealing with frequent alerts. These initially took place once – or multiple times – per six-week engineering cycle, but became more spaced out as the state of the alerts and monitors improved to a more manageable level. . fire most frequently) are reviewed first. .

Data Visualization 209

Data Visualization Engineering Systems Review Software Review 209

Gainsight

APRIL 18, 2022

This article was originally published by Sales & Marketing Management. . Customer health dashboards are one of the critical keys to durable revenue growth. At its heart, a good dashboard can summarize tens or hundreds or even thousands of metrics on customer experience into one simple, impactful snapshot of sentiment and behavior.

Data Visualization 52

Data Visualization Dashboard User Testing Customer Experience 52

Userpilot

MARCH 4, 2024

For example, long sign-up forms can deter users from completing the registration process due to their complexity and time commitment. This principle relies on consistent design systems and conventions that, once learned, reduce the cognitive effort needed to navigate and use a new app. Product usage dashboard in Userpilot.

Data Visualization 105

Data Visualization Feedback Software Analytic Tools Research Software 105

Userpilot

APRIL 17, 2024

Businesses collect customer insights through data monitoring, surveys , interviews, support interactions , and social media. A few of the major features to look out for in customer insight platforms are user surveys, behavior analytics , segmentation , and data visualization.

Data Visualization 103

Data Visualization Analytic Tools Feedback Software Reporting Tools 103

Userpilot

MARCH 7, 2024

TL;DR An analytics platform is a collection of multiple tools that offer a variety of services like the collection of data, processing, analysis , visualization , etc. Segment is the best customer data collection and management platform. These are tools that collect data from direct interactions with your product.

Data Visualization 105

Data Visualization Analytic Tools Reporting Tools Research Software 105

Userpilot

FEBRUARY 26, 2023

Mixpanel Analytics helps you collect and analyze data to gain valuable insights into your product’s growth. In this in-depth review, we’ll explore the features, benefits, and limitations of Mixpanel Analytics and why you might need to find a better alternative for you. Mixpanel dashboard homepage.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Software Review 98

Alchemer Mobile

FEBRUARY 14, 2023

Unfortunately, organizations have become consumed with tuning and adjusting feedback dashboards in hopes that increased precision increases a bias and direction for action. Mostly, these dashboards have not moved the needle in the organization they serve. Alchemer Workflow was conceived from this challenge.

Feedback Software 130

Feedback Software User Testing Customer Experience Customer Feedback 130

Userpilot

OCTOBER 8, 2021

You can review Pendo's analytics in their free trial, which displays various different graphs on the basis of dummy data. To replace the dummy data with real numbers from your SaaS company, you'll need to install a JS snippet. Compared to Pendo's other analytics features, this feels like vanity data.

Data Visualization 98

Data Visualization Analytic Tools Software Review Feedback Software 98

The Product Coalition

DECEMBER 23, 2021

The study by the Design Management Institute analyzed the performance of design-led organizations that place influential design decisions at the top as compared to the Standard & Poor’s index over 10 years. Fintech software represents specific challenges due to diverse dynamic content, graphs, tables, and more. UX does matter.

Weak Development Team 168

Weak Development Team UX User Testing Technical Review 168

Intercom, Inc.

JANUARY 12, 2022

That stereotypical image of a room teeming with monitors and elaborate dashboards where all the decisions are made isn’t real, and it’s high time we move away from it. The fact of the matter is that data science, as a field, is still relatively new. Any insight from data analysis will only ever be as good as the data itself.

Data Visualization 151

Data Visualization Analytic Tools Research Software Reporting Tools 151

Lenny Rachitsky

APRIL 9, 2024

As I often do when thinking about a question, I ran a poll on Twitter and LinkedIn asking which core skills of product management folks think are most likely to be impacted/replaced by AI. Taking gigabytes of data, analyzing it, and giving succinct and (increasingly) insightful answers. Think about it—what is AI best at?

Data Visualization 118

Data Visualization ChatGPT Research Software Product Management 118

The Product Coalition

DECEMBER 5, 2019

Why does management need to observe data-science-related KPIs? Observability for data-science (DS) is a new and emerging field, which is sometimes mentioned in tandem with MLOps or AIOps. New offerings are being developed by young startups to address the lack of monitoring and alerts for everything data-science.

Data Visualization 78

Data Visualization Reporting Tools Technical Review Research Software 78

Amplitude

NOVEMBER 26, 2019

Generating data is easy. Data is often not accessible unless you can write code. People in non-technical roles rely on data every day to make decisions, develop ideas or measure success. When tools and systems are not created with them in mind, they lose trust and understanding. Francesca is a Product Manager.

Data Visualization 137

Data Visualization UX Analytic Tools Reporting Tools 137

Userpilot

MAY 7, 2024

Product adoption software is the lifeblood of the modern product management process. Try Userpilot and Take Your Product Management to the Next Level Get a Demo 14 Day Trial No Credit Card Required What is product adoption software? You can track different interaction types and display the engagement data using heatmaps.

Analytic Tools 105

Analytic Tools Feedback Software Research Software Reporting Tools 105

The Product Coalition

AUGUST 23, 2023

It’s like chatting with a friend, but you’re communicating with a program or system that understands and responds to what you’re saying in a human-like way. They engage in free-flowing conversations, fueled by a Large Language Model that serves as a bridge between users and backend systems, ensuring a seamless user experience.

Artificial Inteligence 101

Artificial Inteligence Banking Technical Review Systems Review 101

Intercom, Inc.

APRIL 13, 2021

It underpins a whole host of core Intercom features – Inbox Views , API , Articles , the user list, Reporting , Resolution Bot , and our internal logging systems. “How do you take a data- and infrastructure-heavy service like Elasticsearch and build automation around it that makes all that heavy maintenance as invisible as possible?”

Reporting Tools 249

Reporting Tools Data Visualization Customer Experience User Testing 249

Userpilot

JULY 18, 2023

It takes a fair bit of effort and time to keep up with the constant innovation in the product management software space. Fear not though, as our product management software guide will give you insights into some of the best-in-class applications that will boost your team performance and help you build successful products!

Analytic Tools 98

Analytic Tools Feedback Software Research Software Reporting Tools 98

Iteratively Blog

MARCH 15, 2020

As folks who constantly deal with data, finding the right resources to refer in times of need is a challenge. Additionally, if you simply Google the phrase, ‘data analytics resources’, you will be overwhelmed. To solve this, we created an internal doc with the best five of every kind of resource that data folks generally refer to.

Data Visualization 101

Data Visualization Analytic Tools Research Software Technical Review 101

The Product Guy

MAY 7, 2020

As I strive towards becoming a product leader, I wanted to understand the best practises in product management and in the process develop my own product philosophy. . This article explores multiple aspects of product management. the Product Manager role is a rather recent phenomenon. Understanding the Role Definition.

Technical Review 159

Technical Review Research Software Onboarding KPIs Product Management 159

ProductPlan

FEBRUARY 8, 2022

Product operations is a hot topic for product management thought leaders, but not everyone fully understands what it is and how it might help their organization. Inability to process and learn from the flood of customer feedback and data pouring in. A product operations manager may be just the role the team needs.

Data Visualization 84

Data Visualization Reporting Tools Feedback Software Analytic Tools 84

Userpilot

FEBRUARY 20, 2023

TL;DR Product analytics is the process of collecting and analyzing data about product usage and user behavior. It allows product managers to see how many users return to the product over a period of time. Product analytics is the process of collecting, organizing, and analyzing data about users’ engagement with a product.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Reporting Tools 98

Userpilot

AUGUST 15, 2022

Without enough sentiment data, you can’t understand how your customers feel. You can collect customer data using microsurveys across numerous touchpoints in the customer journey. Customer sentiment analysis involves collecting, analyzing, and leveraging data to understand how customers feel.

Feedback Software 98

Feedback Software Data Visualization Analytic Tools User Testing 98

Userpilot

APRIL 22, 2024

Teams of customer success are responsible for building playbooks , managing churn , streamlining onboarding, enhancing customer experiences, driving account expansion , and gathering feedback. Encouraging referrals and reviews to expand word-of-mouth. Sending email sequences post-sign-up to guide customers through the product.

Analytic Tools 99

Analytic Tools Feedback Software Research Software Customer Experience 99

The Product Coalition

DECEMBER 25, 2023

I also thank Product Coalition founder Jay Stansell, who has provided a trustworthy and collaborative product management education environment. Why is change management in enterprise software so hard? Users want to use software that will make it easy to collect data. Think of a “utility” as a great glass of drinking water.

Analytic Tools 119

Analytic Tools Data Visualization Software Review Customer Experience 119

Userpilot

FEBRUARY 21, 2023

In Heap, you can segment users based on their demographics and event completion, while in Pendo you can also use mobile-specific data, like the OS version. Heap offers Auto-capture which collects all the data about user interactions with the product. Dashboard in Heap. It supports both mobile and web-based applications.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Reporting Tools 98

The Product Coalition

DECEMBER 27, 2022

This is possible due to the credibility of the flexibility of the blockchain technology used. This feature can show all the desired data of the digital assets within the same portal far more comfortably. A number of the items accessible in the dashboard are the NFT price list, NFT description, NFT Categories, etc.

Data Visualization 115

Data Visualization Technical Review Systems Review Software Review 115

Userpilot

DECEMBER 15, 2022

The article explores what product managers need to consider when choosing the localization tool for their SaaS product. In addition to linguistic and cultural changes, localization often requires changes to the pricing plans , payment systems, functionality, in-app experiences, or software/hardware customization.

Research Software 98

Research Software Analytic Tools Feedback Software Reporting Tools 98

Userpilot

OCTOBER 17, 2023

That said, let’s go over what type of data you can collect and explore some customer insights examples you can learn from. TL;DR Customer insights are deep interpretations of customer’s actions, preferences, and needs based on data like purchase history, social media interactions, customer surveys , etc.

Data Visualization 103

Data Visualization Analytic Tools Research Software Feedback Software 103

Userpilot

JANUARY 9, 2024

But the question is, how do you conduct a UX audit, what quantitative data should you look at, and what does a good UX design even look like? TL;DR A UX audit is a data-driven assessment of your website or product’s performance in terms of user experience. Review and analyze to identify improvement opportunities.

Analytic Tools 105

Analytic Tools Data Visualization Feedback Software Research Software 105

Mixpanel

FEBRUARY 10, 2021

Uptime: How long or how reliably a system has been running. Data loss rate: The intentional or unintentional loss of data caused by forces within or outside an organization. This could happen through normal processes like data migration or through malicious attacks. . Outcome metrics. Actually track its usage (meta!).

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Data Visualization Systems Review Customer Experience Reporting Tools 145

Userpilot

FEBRUARY 14, 2024

In the article, we look at 12 solid contenders for this title, covering a few most common use cases: In-app user engagement Sales funnel management Customer support Analytics and reporting Marketing Collaboration and project management Let's dive right in! Book the demo to find out more!

Data Visualization 105

Data Visualization Analytic Tools Reporting Tools Feedback Software 105

UX Planet

FEBRUARY 1, 2024

Project Brief The project involves creating a comprehensive finance management app. It will integrate live shopping updates, investment tracking, credit and debit card transactions from multiple banks, bill management, goals tracking, insurance and loan details, tax calculations, and insights on optimising savings.

Analytic Tools 86

Analytic Tools Data Visualization Research Software Reporting Tools 86

Userpilot

APRIL 21, 2024

If you don’t work on effectively managing support tickets, you’ll see customer dissatisfaction rise and support agents struggle. TL;DR You should know how to reduce support ticket volume to prevent customers from churning due to a poor support experience. Personalize onboarding with a welcome survey.

Feedback Software 105

Feedback Software Analytic Tools Data Visualization Customer Feedback 105

Amplitude

JANUARY 26, 2021

To ask the right questions, you have to have the right data. Chick-fil-A is a big company, so I assumed a lot of their data research processes would already be solidified. When I started, they were at the beginning of their data-driven journey, and processes were still being developed. . Easing Everyone Into Data.

Data Visualization 59

Data Visualization Analytic Tools Research Software Customer Experience 59

Userpilot

JULY 24, 2023

Thanks to the Hootsuite integration, you can monitor and manage social media accounts and Zendesk tickets from one dashboard. With Agent Dashboard , you can integrate Looker, Power BI, and Tableau dashboards into Zendesk. With Agent Dashboard , you can integrate Looker, Power BI, and Tableau dashboards into Zendesk.

Embedded Analytics 97

Embedded Analytics Data Visualization Analytic Tools Feedback Software 97

Userpilot

JANUARY 29, 2024

Specific, Measurable, Actionable, Realistic, Time-based) goals during the design process can help designers manage expectations before they begin. Intuitive content labels, simple and clear navigation systems, efficient search functions, and categorizing related information are elements of an information architecture done right.

Feedback Software 105

Feedback Software Analytic Tools Research Software Data Visualization 105

Userpilot

MARCH 12, 2024

Collecting and interpreting user behavior analytics is crucial due to the extreme competitiveness in the SaaS space, which only continues to escalate. Read on to also find tools that can help you collect data, identify trends, and engage users to set your product growth on the right path. Why is user behavior analytics important?

Analytic Tools 52

Analytic Tools Data Visualization Feedback Software User Testing 52