Userpilot

NOVEMBER 7, 2024

Let’s review everything your customer success team has to do in the absence of any customer success tools. Collect customer data to calculate complex formulas for tracking metrics, monitor customer health scores, and resolve support tickets while continuously trying to improve retention and expansion.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

The Product Guy

MAY 7, 2020

Often, this is due to resource constraints rather than a lack of understanding of a PM role. Data PM: organizations dealing in data products (building AI/ML based products) prefer a PM with data science background so that they can appreciate the problems well and being able to work with data engineers/scientists.

Technical Review 398

Technical Review Product Manager Product Management Onboarding KPIs 398

Lenny Rachitsky

JANUARY 7, 2025

IDEs) that help you write code with the help of AI Let’s review the most popular tools in each category to see what they can do and what we can build. Claude goes one step beyond ChatGPT’s abilities with their Artifact system. file conversion, job applicant tracking) and data-driven applications (e.g.

Feedback Software 142

Feedback Software Data Visualization ChatGPT Software Review 142

Intercom, Inc.

JUNE 13, 2022

Last month we turned our attention to data – unleashing new features that help you improve how you collect, access, and use first-party data to influence your product and scale your business. Satmetrix Systems, Inc., and Net Promoter System? Satmetrix Systems, Inc., Learn more about our data hosting program here.

Data Visualization 197

Data Visualization Product Research Reporting Tools Feedback Software 197

Intercom, Inc.

NOVEMBER 3, 2021

We introduced regular alert review sessions for teams dealing with frequent alerts. Each alert review session starts with an ordered list of alerts that fired in the previous period, ordered by frequency of their firing. fire most frequently) are reviewed first. . 8 questions to ask when assessing your team’s alerts.

Data Visualization 210

Data Visualization Engineering Systems Review Software Review 210

The Product Coalition

MARCH 13, 2023

Justin Norris After reviewing his post, I feel that Justin highlights the following key activities in order to produce valuable report designs: Help stakeholders communicate their ideas. Perform a report and/or data feasibility analysis. Identify the metrics i.e. the quantitative measurements of data. Build a mockup [prototype].

Data Visualization 156

Data Visualization Reporting Tools Systems Review Software Review 156

Alchemer Mobile

NOVEMBER 22, 2024

When one tool gathers feedback via email and another through your website, consolidating all that data and customer feedback can be nearly impossible. Most organizations struggle with disconnected tools that create data silos and incomplete customer insights. You can connect Alchemer to just about any other system without hassle.

Feedback Software 130

Feedback Software User Testing Research Software Customer Feedback 130

Userpilot

JUNE 2, 2025

This is where self-hosted systems often fail. In just a few clicks, you combine properties and events to craft ultra-specific segments and deploy targeted campaigns directly from the Userpilot dashboard. Use user data (name, location, preferences, past behaviors) to send relevant, personalized notifications. Then go deeper.

Analytic Tools 99

Analytic Tools Data Visualization Onboarding KPIs User Testing 99

Roy Madden

MAY 18, 2021

The consequences of missing critical information are astronomical, but no human can keep up with this onslaught of data on their own. All of this information is available at a glance via the Leo CVE Dashboard and throughout your Feeds. The Leo CVE Dashboard: a complete CVE overview in a glimpse. Try Feedly for Cybersecurity.

Data Visualization 118

Data Visualization Dashboard Research Software User Testing 118

UX Planet

JANUARY 22, 2025

Reference values CRR varies widely across industries due to differences in customer expectations about business. How to collect data forCRR The most reliable source for collecting data for CRR is your Customer Relationship Management (CRM) system. New customers acquired: Number of customers gained during theperiod.

Analytic Tools 105

Analytic Tools Data Visualization User Testing Customer Feedback 105

The Product Coalition

DECEMBER 23, 2021

Users share sensitive data and entrust performing operations with their finances, so even minor defects in fintech products destroy confidence, make users question the company’s expertise, and what’s worse, abandon an app. Fintech software represents specific challenges due to diverse dynamic content, graphs, tables, and more.

Weak Development Team 187

Weak Development Team UX User Testing Technical Review 187

Intercom, Inc.

APRIL 13, 2021

It underpins a whole host of core Intercom features – Inbox Views , API , Articles , the user list, Reporting , Resolution Bot , and our internal logging systems. “How do you take a data- and infrastructure-heavy service like Elasticsearch and build automation around it that makes all that heavy maintenance as invisible as possible?”

Reporting Tools 250

Reporting Tools Data Visualization Customer Experience User Testing 250

Alchemer Mobile

FEBRUARY 2, 2021

Sprout Social has an in-depth guide to demographic data from the most popular social networks of 2020. To make your job a little easier, we’ve curated a list of resources to the submission processes of the three most popular app stores: Apple App Store Review Guidelines. Common Reasons for Apple App Store Rejections.

Feedback Software 264

Feedback Software Analytic Tools Research Software Product Research 264

Userpilot

MAY 30, 2025

They track 47 different key performance indicators (KPIs) in their mobile analytics platform , spend hours debating dashboard numbers, yet can’t predict which users will churn next week The problem here isn’t a lack of data. Teams are drowning in the wrong usage metrics while missing important behavioral data signals.

Analytic Tools 104

Analytic Tools Data Visualization Feedback Software Product Research 104

Amplitude

NOVEMBER 26, 2019

Generating data is easy. Data is often not accessible unless you can write code. People in non-technical roles rely on data every day to make decisions, develop ideas or measure success. When tools and systems are not created with them in mind, they lose trust and understanding. for sharing information. Meet Francesca.

Data Visualization 137

Data Visualization UX Analytic Tools Reporting Tools 137

Alchemer Mobile

MAY 19, 2021

mParticle is the customer data platform for brands leading the CX revolution. Unify data and simplify partner integrations with enterprise-class security and reliability. It provides the speed and efficiency mobile apps require for constantly changing products while maintaining the security and integrity of existing systems.

Feedback Software 236

Feedback Software User Testing Data Visualization Customer Feedback 236

eG Innovations

MAY 7, 2025

Imagine this: Your IT team has invested in cutting-edge observability tools to keep systems running smoothly. While observability is essential for identifying performance bottlenecks and ensuring reliability, unchecked data collection and storage costs can make it a financial burden rather than an enabler.

Data Visualization 52

Data Visualization Systems Review Enterprise Artificial Inteligence 52

Alchemer Mobile

NOVEMBER 10, 2022

mParticle is the customer data platform for brands leading the CX revolution. Unify data and simplify partner integrations with enterprise-class security and reliability. It provides the speed and efficiency mobile apps require for constantly changing products while maintaining the security and integrity of existing systems.

Feedback Software 256

Feedback Software Analytic Tools Reporting Tools Data Visualization 256

Userpilot

JULY 2, 2024

A self-service data platform is the backbone of informed decision-making and a growing SaaS business. But how do you choose the right data platform for product analytics ? Let’s go over what a data platform is, its importance, and the must-have features you should consider to choose the right platform for you.

Data Visualization 105

Data Visualization Reporting Tools Analytic Tools Research Software 105

UX Planet

MARCH 4, 2025

NPS survey dashboard in UsrGuiding tool. In reality, UX is multidimensional, and it requires multiple qualitative and quantitative metrics like task success rate, user satisfaction score, and summary of user reviews. Also, when you rely on one metric, the risk of data manipulation increases. NPS alone doesnt cover theseareas.

Data Visualization 75

Data Visualization UX User Testing Customer Experience 75

Userpilot

MARCH 9, 2025

According to Harvard Business Review, 80% of new products fail, primarily because companies fail to conduct proper customer research. It could include conducting user interviews and surveys, analyzing product usage data, and tracking customer feedback , to name a few. For starters, it shows you dont know your customers well enough.

Research Software 77

Research Software User Testing Analytic Tools Feedback Software 77

Userpilot

JANUARY 16, 2024

A review funnel is essential for every business, including your SaaS company. Customers trust real customer reviews just as much as recommendations from friends and family. Building an effective review funnel that converts is pretty straightforward, but brands can get lost on its value. What is a review funnel?

Feedback Software 105

Feedback Software Analytic Tools Data Visualization Systems Review 105

Userpilot

JULY 30, 2023

Because of how complex product management can be, it’s not hard to see why effective data sharing can be difficult to achieve throughout an entire organization. These obstacles result in data silos that lead to different departments having conflicting data and struggle to access data quickly. What are data silos?

Data Visualization 98

Data Visualization Analytic Tools Reporting Tools Feedback Software 98

Sachin Rekhi

FEBRUARY 16, 2020

For example, here is a video from 2016 that showcases the vision for SpaceX's Interplanetary Transport System which aims to bring the first manned crew to Mars. Inevitably I still re-create the high-level roadmap in presentations for All Hands meetings, exec reviews, and sometimes even customers. Execution: Metrics Dashboards.

Data Visualization 218

Data Visualization Product Research User Testing Reporting Tools 218

Userpilot

MARCH 4, 2025

On top of that, Userpilot also offers in-app engagement tools you can use to act on the collected data. Autocapture events dashboard in Userpilot. Custom dashboards: Custom dashboards help you gather crucial metricslike average session duration, recurring revenue, or funnel conversions all in one place.

Data Visualization 52

Data Visualization Analytic Tools Research Software Feedback Software 52

Userpilot

JUNE 26, 2023

How to create customer feedback systems to gain insights into user needs ? TL;DR Customer feedback systems are frameworks for collecting, organizing, and analyzing customer feedback for actionable insights. For example, you can improve user experience with in-app guidance , enhance the customer support system, or release new features.

Feedback Software 98

Feedback Software Analytic Tools Research Software Customer Feedback 98

Userpilot

MARCH 9, 2023

That’s exactly what we explore in our review. Retroactive analytics Retroactive analytics enables non-technical product teams to track user behavior data without any coding. With Pendo, you can collect retention data and present it in interactive charts. Visitor and account data, like demographic data.

Data Visualization 98

Data Visualization Software Review Analytic Tools Feedback Software 98

Userpilot

FEBRUARY 20, 2024

What is a data product roadmap? TL;DR A data product roadmap is a product development strategy where the product manager and their team use insights from various data sources to inform decisions. The difference between a data product roadmap and the traditional approach is the former relies heavily on data.

Data Visualization 105

Data Visualization Feedback Software User Testing Research Software 105

Userpilot

OCTOBER 8, 2021

You can review Pendo's analytics in their free trial, which displays various different graphs on the basis of dummy data. To replace the dummy data with real numbers from your SaaS company, you'll need to install a JS snippet. Compared to Pendo's other analytics features, this feels like vanity data.

Data Visualization 98

Data Visualization Analytic Tools Software Review Feedback Software 98

Intercom, Inc.

DECEMBER 17, 2018

The research process for even small purchases can be long and difficult: there are reviews to read, content to consume, docs to check, and questions to be asked. With live chat software , you can use website traffic data or what you already know about your products to decide where your support is most useful.

Research Software 217

Research Software Reporting Tools User Testing Feedback Software 217

Intercom, Inc.

DECEMBER 12, 2018

Obviously we’re biased (though I would point you to the reviews on G2 Crowd to show that we’re not that biased) but Intercom is the backbone of our entire marketing stack. Intercom’s power comes in tracking and monitoring customer data so we can better understand our audience and properly serve them with the right content and messages.

Analytic Tools 223

Analytic Tools Research Software Feedback Software Reporting Tools 223

Userpilot

AUGUST 30, 2024

WalkMe analytics dashboard. Customer behavior analytics When it comes to customer data analytics, WalkMe offers: User journey analytics : You can conduct funnel and path analysis to see how users progress from one stage to another and identify friction points leading to drop-offs and increasing time to convert. Custom dashboards.

Data Visualization 105

Data Visualization Analytic Tools Reporting Tools Feedback Software 105

Intercom, Inc.

JUNE 1, 2021

The most immediate change that took place due to the pandemic was the increased volume of customer or sales queries,” says Austin Guanzon, Overseas Manager and Product Specialist at Dialpad. “As But even when you have the raw data, you need to be able to leverage it in the right way in order to actually make a difference.

Data Visualization 233

Data Visualization Reporting Tools Research Software Customer Communications 233

The Product Coalition

AUGUST 23, 2023

It’s like chatting with a friend, but you’re communicating with a program or system that understands and responds to what you’re saying in a human-like way. They engage in free-flowing conversations, fueled by a Large Language Model that serves as a bridge between users and backend systems, ensuring a seamless user experience.

Artificial Inteligence 144

Artificial Inteligence Banking Technical Review Systems Review 144

Userpilot

MAY 29, 2025

Poor mobile UX design leads to high bounce rates, abandoned carts , and negative app reviews. Gather user data through surveys, interviews, and behavioral data from tools like Userpilot. For example, if the goal is to create a new task, dont also ask the user to assign teammates, add labels, and set due dates on the same screen.

Data Visualization 80

Data Visualization Analytic Tools Feedback Software Research Software 80

Mixpanel

FEBRUARY 10, 2021

Uptime: How long or how reliably a system has been running. Data loss rate: The intentional or unintentional loss of data caused by forces within or outside an organization. This could happen through normal processes like data migration or through malicious attacks. . Outcome metrics. Actually track its usage (meta!).

Data Visualization 145

Data Visualization Systems Review Customer Experience Reporting Tools 145

Userpilot

MAY 17, 2025

And the behavioral data you do collect depends on what you choose to track and how you track it. Open up a webpage, drop in a script, and boom: clicks, scrolls, and form inputs start flowing into your dashboard without writing a single line of code. And if they reinstall the app, you lose whatever local data you had.

Data Visualization 62

Data Visualization Analytic Tools Feedback Software Reporting Tools 62