article thumbnail

Customer Engagement Dashboard: Which Metrics to Track and How to Create One

Userpilot

A customer engagement dashboard is invaluable for interpreting customer data and making the right business decisions. Read on to learn how to choose the right engagement metrics for your dashboard and how to build one code-free. User engagement dashboard tools to consider: Userpilot, Amplitude, and Mixpanel.

article thumbnail

Product Differentiation in SaaS: How to Make a Difference as a Product Manager

Userpilot

What’s product differentiation? What differentiation strategies can a product manager use to make the product stand out in a saturated market? Product differentiation is about highlighting the features of your product that make it stand out on the market. Mixed differentiation uses both objective and subjective criteria.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

12 Best Customer Insight Tools for SaaS Companies in 2024

Userpilot

TL;DR Customer insight platforms enable informed business decisions by analyzing customer behaviors and preferences to improve products and experiences. Google Trends helps businesses differentiate products in crowded markets by identifying evolving consumer interests and regional search behaviors. Read on to learn more.

article thumbnail

What we shipped: 5 new features to help build a differentiated customer experience

Intercom, Inc.

At Intercom we think a lot about what it means to deliver a differentiated customer experience. Another key piece in delivering a differentiated customer experience is the Inbox. Cut down on support questions by displaying on your Messenger home screen the latest information from your status page.

article thumbnail

Monetizing Analytics Features: Why Data Visualizations Will Never Be Enough

But today, dashboards and visualizations have become table stakes. Discover which features will differentiate your application and maximize the ROI of your embedded analytics. Think your customers will pay more for data visualizations in your application? Five years ago they may have. Brought to you by Logi Analytics.

article thumbnail

Consider This: The Churnstile of Death

Haines-Group

Part of that difference is due to the fickle nature of consumers, but about 40% of the differential is due consumer’s higher involuntary churn. Exit surveys can help to collect this information, but interviews with customers who have cancelled will give you a much better understanding of the motivations.

article thumbnail

What Is Secondary Navigation? [+ Examples]

Userpilot

TL;DR Secondary navigation refers to UI elements that guide users to additional information that may not be of primary importance but is still necessary for a comprehensive user experience. In terms of design, it must be differentiated from the primary menus, including colors, fonts, and placements. What is secondary navigation?