Intercom, Inc.

NOVEMBER 3, 2021

The team should decide on alternative ways of surfacing the information in the alert in these situations, for example, a Slack or dashboard notification, or an opened task in an issue-tracking mechanism. If it is actionable, is there a dashboard link and does it show all known potential causes?

Data Visualization 209

Data Visualization Engineering Systems Review Software Review 209

The Product Coalition

OCTOBER 1, 2022

Dashboard/Admin Panel This feature is perhaps the most common one as a dashboard or admin panel is present on any type of mobile app and not just on insurance ones. Back in the old days, it was hectic, messy, and tedious because of the lengthy process which required proof submission, paperwork, documentation, etc. Let’s begin.

Data Visualization 208

Data Visualization Development Artificial Inteligence Technical Review 208

Sachin Rekhi

APRIL 5, 2020

Too often companies say they are data-driven but when I actually look inside to see how teams are operating, I hear anecdotes like the following: "I look at dashboards when I get a chance, but there is so much going on that I'm not looking at them regularly." "I The best place to start is not by just throwing together a dashboard of metrics.

Systems Review 196

Systems Review Software Review Data Visualization User Testing 196

The Product Guy

DECEMBER 7, 2017

While doing phase one of document storage and planning out the execution of the next phase and overseeing the maintenance of the old platform, I was asked if I could rebuild our ticket management system for ads in three months and in doing so move my next planned phase till after I could deliver ticketing.

Research Software 317

Research Software Roadmap Product Research Weak Development Team 317

Intercom, Inc.

APRIL 13, 2021

Our search clusters contain more than 200TB of customer data, store more than 100 billion documents and, on at the peak on an average day, serve more than 13 million queries every minute. Architecture of the system. Key automation workflows.

Reporting Tools 249

Reporting Tools Data Visualization Customer Experience User Testing 249

Lenny Rachitsky

JANUARY 7, 2025

But what’s cooler is that you can use these tools to build functional prototypes from a Figma design, convert a rough hand-drawn sketch to a working app, translate a PRD document into an interactive prototype, or even build a usable internal tool for your team, with no coding ability.

Feedback Software 142

Feedback Software Data Visualization ChatGPT Software Review 142

Productside

MARCH 18, 2025

Analytics Which platform gives teams the clearest insights without drowning them in dashboards? Its the self-serve analytics platform that transforms raw numbers into intuitive dashboards. The platforms real-time performance dashboards highlight not just whats happening, but why its happeningso you can course-correct on the fly.

Data Visualization 156

Data Visualization Product Research Analytic Tools Reporting Tools 156

Productside

MARCH 18, 2025

Analytics Which platform gives teams the clearest insights without drowning them in dashboards? Its the self-serve analytics platform that transforms raw numbers into intuitive dashboards. The platforms real-time performance dashboards highlight not just whats happening, but why its happeningso you can course-correct on the fly.

Data Visualization 156

Data Visualization Product Research Analytic Tools Reporting Tools 156

Alchemer Mobile

JUNE 7, 2023

We continue to enhance our SDKs and Dashboard, and we will release new features and updates regularly. Custom Data Management Now Available in the Dashboard You can now manage and target audiences more precisely using the custom data brought into your Dashboard via your mobile apps. Android and iOS 6.0

Data Visualization 130

Data Visualization Dashboard Document Framework 130

Intercom, Inc.

AUGUST 25, 2020

I just can’t make sense of this dashboard.”. Then define and document the parameters of your cooperative conversational experience – you can use something like the following “job story” formula. We all know what a conversation between two people sounds like. Hey, can you help me a sec?”. What’s up?”. “I

Research Software 290

Research Software User Testing Product Research Customer Experience 290

Mind the Product

FEBRUARY 20, 2020

Consider this article a requirements document: it’s structured into several user stories from the perspective of a hiring manager, for a product manager role. Did you install analytics or build dashboards? Like any product, your resume should be a living document. Tell us about it. Iterate and Refine.

Data Visualization 214

Data Visualization Weak Development Team User Testing Product Research 214

Alchemer Mobile

SEPTEMBER 6, 2023

If you are interested in adding SSO to your account, please visit this Help document or contact your customer success manager. Learn how to reorder survey questions from our Help documentation. Alchemer Mobile and Web Dashboard Has a New Look On September 6, your Dashboard was updated with new colors, naming, and the Alchemer logo.

Data Visualization 113

Data Visualization Dashboard Product Research Document 113

The Product Coalition

JUNE 28, 2020

I did a bit of research on the cost-benefit of having a centralised dashboard to manage client’s ads with the selected channels and running multiple channels for individual clients. Fast forward to a month after, I had completed the documentation and we’re ready to build our first tech product. Yeah, it worked ??

Data Visualization 135

Data Visualization Technical Review Software Review Product Manager 135

Intercom, Inc.

AUGUST 18, 2020

Three new dashboards for conversations, support effectiveness, and team performance give you the ability to see what type of issues are taking up the most time, monitor your team’s workload, and optimize your support team’s performance. You can also prevent customers from re-opening closed conversations in your mobile app.

Data Visualization 197

Data Visualization Article User Testing Customer Feedback 197

Product Talk

FEBRUARY 14, 2024

Tali’s team now has a FigJam document that contains five trees. To prepare for the workshop, Tali created a fictional case study, and with the help of ChatGPT, she generated six interview snapshots and some analytics dashboards. Click the image to see a larger version.

Analytic Tools 298

Analytic Tools Research Software Product Research User Testing 298

Alchemer Mobile

AUGUST 7, 2023

Increase the Value of Your Survey Results with a Few Clicks It takes just a few clicks on the dashboard–no programming or technical knowledge needed to set up Survey Skip Logic on your Mobile or Web surveys. Learn more about using Survey Skip Logic from our documentation.

Product Research 130

Product Research Document Customer Feedback Dashboard 130

Crafty CTO

JUNE 9, 2024

That led me down one final rabbit hole, but a very useful one, as I soon realized that Framework was a perfect fit for one of my fractional CTO client’s “data science reporting and dashboard” needs. The majority of their team are data scientists. The non-profit’s primary user-facing (farmer-facing!)

Data Visualization 52

Data Visualization Dashboard Framework Reporting Tools 52

Userpilot

APRIL 16, 2025

Help center software is an umbrella term for tools that help you quickly spot trends in user issues, keep documentation updated, and guide users in real-time. Instead of juggling countless email threads or Slack messages, you manage everything from a central dashboard. What are the different types of help center software?

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Customer Communications 52

The Product Coalition

APRIL 25, 2022

Prioritization frameworks Gantt charts/roadmaps Documenting and organizing user research interview results Checklists and task management across teams Spreadsheets do have their drawbacks. This means the most recent designs will show up live in the document. Another key advantage of Figma is its active community.

Analytic Tools 174

Analytic Tools Data Visualization Feedback Software Research Software 174

The Product Coalition

DECEMBER 25, 2023

However, I can certainly think of product or marketing professionals who use the term value when referring to cheap widgety dashboards and features aimed at novelty seekers, or following an industry trend with no real vision. I interviewed up to ten internal super users who would each review one hundred and twenty SharePoint documents a day.

Analytic Tools 147

Analytic Tools Data Visualization Customer Experience Software Review 147

Reveal

DECEMBER 30, 2024

Embedded analytics solves these pain points by providing insights directly within your application, allowing sales teams to track performance metrics in their CRM and operations teams to monitor workflows through embedded dashboards. Visualization: Presenting data through intuitive charts, dashboards, or reports.

Data Visualization 52

Data Visualization Embedded Analytics Analytic Tools Reporting Tools 52

Userpilot

JULY 29, 2024

Document360 is a robust platform for creating, managing, and publishing user documentation , ideal for developing comprehensive and user-friendly materials. Your tool should facilitate communication and teamwork, allowing team members to share updates, feedback, and documents easily. Creating events in Userpilot. Notion wiki example.

Analytic Tools 105

Analytic Tools Feedback Software Research Software Data Visualization 105

Product Innovation Educators

AUGUST 14, 2023

Even those companies that build a strong vision and strategy may have a complete disconnect between the work the PMs on the ground are doing and the vision and strategy documents that sit on a digital shelf collecting digital dust while no one is paying attention to them. [12:41] 12:41] How can leaders better communicate strategy?

Technical Review 268

Technical Review User Testing Weak Development Team Vision 268

Userpilot

JANUARY 29, 2025

Product metrics: Track product health and user adoption with analytics dashboards using product analytics tools (like Userpilot) to monitor system performance, error rates, and key activation metrics. Once the tracking script is installed, configure domain settings and enable autocapture in the tool dashboard.

Data Visualization 52

Data Visualization User Testing Customer Feedback Analytic Tools 52

The Product Coalition

OCTOBER 5, 2020

Identify key quality metrics and create dashboards to track real-time product health. Create programs to test new features, document issues, and track their resolution leading up to launch. Identify measures of success, create dashboards for tracking, and report on progress to ensure team’s know whether or not they’re hitting the mark.

Embedded Analytics 178

Embedded Analytics Data Visualization Reporting Tools Weak Development Team 178

Indicative

JANUARY 6, 2021

Embedded Widget and Public Dashboard Variant Creation API. Advanced users can now apply select filters to an embedded widget or public dashboard, enabling filtered variants using a secure API. The date range, time zone, and properties of the query or dashboard widgets can be filtered in this way.

Data Visualization 116

Data Visualization Customer Experience User Testing Customer Feedback 116

Userpilot

AUGUST 18, 2024

Analytics dashboards : Find essential adoption metrics, such as the number of active users , user sessions , average session duration, etc., You can also create custom dashboards using metrics of your choice. Userpilot’s analytics dashboards. GA dashboard. Mixpanel’s dashboard. HubSpot dashboard.

Analytic Tools 104

Analytic Tools Feedback Software Data Visualization Research Software 104

Alchemer Mobile

JUNE 14, 2023

Deeper Insights through Integrated Data With the Alchemer Mobile API, you can fetch metrics already available within your Dashboard, as well as raw data such as responses and conversations. To view the list of available endpoints or to test an endpoint, visit the Alchemer Mobile API technical documentation.

Data Visualization 130

Data Visualization Feedback Software Customer Feedback Reporting Tools 130

Intercom, Inc.

JULY 6, 2021

“Real-time dashboards are essential so that everyone around the world can see and make adjustments dynamically” Pam Dodrill explains how they use automation at Zapier to share critical info between shifts: “Real-time dashboards are essential so that everyone around the world can see and make adjustments dynamically.

Customer Experience 232

Customer Experience Data Visualization User Testing Customer Feedback 232

Product Management University

DECEMBER 8, 2023

Think of the customer account roadmap as the perfect blend of account strategy, execution tactics, and a metrics dashboard that simplifies everything for both the customer success manager and the customer. For each one, be sure to define the success metrics and if possible, document the current metrics so you have a baseline to work from.

Roadmap 130

Roadmap Customer Experience Reporting Tools Document 130

Userpilot

AUGUST 20, 2024

Benefits : Userpilot’s all-in-one solution increased efficiency, enabled data-driven decision-making through robust feedback and analytics capabilities, and provided excellent customer support and documentation. Userpilot offers excellent customer support and better product documentation than WalkMe. Userpilot dashboard.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Research Software 105

Userpilot

OCTOBER 28, 2024

A good resource center can host onboarding flows , how-to guides, video tutorials, FAQs, and knowledge-base documents. Essentially, you want to create a way for users to get help whenever they need it. You can do this by creating a resource center. Think of it as your first line of support, helping users solve problems quickly.

User Testing 105

User Testing Customer Feedback Customer Experience Onboarding KPIs 105

Product Management Lessons from the Trenches

JULY 10, 2018

Review your advertisements, walk through the purchase experience, install and use the product, reach out for help via the support experience, read the documentation, etc. Review company documents and presentations. Do your research. Read about the industry, competitors, customers. Work with the product.

User Testing 150

User Testing Research Software Feedback Software Reporting Tools 150

Intercom, Inc.

SEPTEMBER 2, 2020

WordPress VIP’s Support Lead Andrea Bishop says: “When someone has to take the time to ask questions, I approach it from the standpoint that our product, documentation, and onboarding need improvement. Forward-thinking, modern support teams don’t just focus on numbers on a dashboard or spend their days tallying up costs.

Onboarding KPIs 190

Onboarding KPIs Data Visualization Customer Experience User Friction 190

Alchemer Mobile

NOVEMBER 14, 2023

To view the list of available endpoints or to test an endpoint, visit the Alchemer Mobile API technical documentation. All these updates are currently available in the latest versions of the Mobile and Web SDKs and Dashboard. Learn More Upgrade to Alchemer Digital 6.5 Today Ready to experience all the new features?

Data Visualization 130

Data Visualization Reporting Tools Product Research Customer Experience 130

Userpilot

APRIL 9, 2024

Userpilot helps you generate product usage reports using various dashboards, charts, and graphs. When to use an area chart in data visualization Area charts are excellent additions to SaaS dashboards and reports as they easily showcase trends and volume changes. An area chart in the Userpilot dashboard. Tableau dashboard.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Userpilot

AUGUST 23, 2024

Add product documentation to an in-app knowledge base for easy access. These changes often require adjustments to the onboarding process, documentation requirements, and verification procedures. Event analytics dashboard in Userpilot. This makes it easy to update the documents whenever your product changes.

Analytic Tools 105

Analytic Tools Feedback Software Banking Data Visualization 105