Intercom, Inc.

AUGUST 25, 2020

On this episode of Intercom on Product myself and Paul (Adams, our SVP of Product) delve into how product teams can and should partner with their marketing team peers. To this end we’ll be broadening our scope in future episodes, to look at the various intersections that a product team meets in a typical SaaS organisation.

Marketing 238

Marketing Onboarding KPIs Feedback Software Reporting Tools 238

Userpilot

JANUARY 15, 2021

Without product analytics, how do you know how to move the needle with your product growth? If you’re only beginning your adventure with product analytics, looking at all the usage data may seem overwhelming at first glance: Source: Heap. Here are the need-to-know takeaways: What is Product Analytics?

Data Visualization 90

Data Visualization Analytic Tools Onboarding KPIs Feedback Software 90

Userpilot

NOVEMBER 23, 2021

Did you know that reducing Time To Value for SaaS products can drive product adoption ? You might have a product that offers incredible value to your customers. What if we say that you can reduce time to value by streamlining your onboarding experiences ? What is time to value in SaaS?

Customer Experience 98

Customer Experience Analytic Tools Onboarding KPIs Feedback Software 98

UX Planet

JULY 11, 2024

Transforming Google Pay with AI: Personal Finance Made Simple and Engaging. Context Many young professionals struggle to manage their finances due to a lack of personalized tools and knowledge. Adding features from Gemini AI would provide personalized financial insights, enhancing Google Pay’s functionality. Revised “HMW”?

Research Software 96

Research Software Data Visualization Feedback Software Onboarding KPIs 96

Userpilot

JULY 14, 2024

Sales-led companies have a higher user activation rate than product-led companies. That’s one of the questions about user activation rates that we explore in our Product Metrics Benchmark Report 2024. You will also learn how to increase it for your SaaS product! Userpilot’s SaaS Product Metrics Benchmark Report 2024.

Data Visualization 105

Data Visualization Reporting Tools Customer Experience Customer Feedback 105

Alchemer Mobile

MAY 7, 2020

Incorporating these tools into your customer experience tech stack will drive more engagement, gather high-quality customer feedback, and help inform your product roadmap. Developers can remove the pains associated with constantly incorporating new SDKs into an app and focus on delivering products that transform the customer experience.

Feedback Software 147

Feedback Software Analytic Tools Reporting Tools Data Visualization 147

Userpilot

JUNE 2, 2024

Product-led growth tools allow you to improve your product experience by analyzing customer data and adding in-app interventions. However, having a different tool for each functionality can make product-led growth sound too much of a hassle. Luckily, we’ve listed the 17 best product-led growth software in the market.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Research Software 105

Userpilot

APRIL 26, 2024

We’ve broken them down into three categories, including product analytics. The must-have features for customer tracking software in 2024 are: The ability to track customer data regarding their behaviors during events. Have built-in and custom analytics dashboards for easy data visualization. Let’s dig in!

Data Visualization 105

Data Visualization Analytic Tools Reporting Tools Software Review 105

Userpilot

AUGUST 17, 2024

It allows gyms, yoga studios, spas, outdoor centers, and personal trainers to streamline day-to-day operations: admin, finance, and customer care. Additionally, their in-house help center was difficult to maintain, and users had no easy way to report issues from within the product. Why did Zoezi decide to give Userpilot a shot?

Data Visualization 105

Data Visualization Customer Feedback Customer Experience Analytic Tools 105

Userpilot

SEPTEMBER 2, 2020

What are the best tools for user activation and feature adoption? What tools should I use to boost my feature engagement? We get these questions *a lot* in our Product Growth and Retention group (go check it out, BTW.!), Product Growth requires improving your different ‘Pirate Metrics’ and that calls for several tools.

Data Visualization 77

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 77

Userpilot

OCTOBER 5, 2023

Our guide explores: What exactly CAC payback is Why you should be tracking it How to calculate the CAC payback period for your SaaS What other metrics you need to track How to reduce your CAC payback period We also look at how Userpilot can help you do the job. Let’s get right to it! Book the demo to see how! What is CAC payback?

Feedback Software 105

Feedback Software Onboarding KPIs Analytic Tools Customer Experience 105

Amplitude

SEPTEMBER 21, 2020

Understanding the customer journey is crucial to building products that meet your users’ needs. Without a window into how people use your products, your efforts to improve conversions will be shots in the dark. To get that insight, many product managers and marketers rely on funnel analysis to chart the different paths users take.

Analytic Tools 124

Analytic Tools Research Software User Testing Data Visualization 124

Userpilot

JANUARY 26, 2023

Are you a SaaS product manager wondering how to analyze NPS responses effectively and draw actionable insights that will help you grow your business? TLDR; The NPS score measures customer loyalty – it asks how likely they are to recommend the product to their friends or network. Then keep reading! Let’s get started.

Data Visualization 98

Data Visualization Customer Feedback Feedback Software Analytic Tools 98

Userpilot

AUGUST 27, 2024

However, the best product analytics tools for you depend on factors other than having a wider range of features. So let’s go over the best LogRocket alternatives, their ideal use cases, and how each tool compares to it so you can choose the right product. Then it might be time to consider LogRocket competitors. G2 rating : 4.6/5

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Research Software 105

Userpilot

DECEMBER 6, 2022

Can marketing resource management help streamline your product marketing processes and workflows? Marketing resource management (MRM) is a system for managing marketing resources, including digital assets, finances, staff members, and external vendors. Key features of marketing resource management (MRM) software.

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Customer Experience 98

Userpilot

SEPTEMBER 29, 2022

How can macro and micro-segmentation (B2B) improve your product marketing ROI and contribute to more revenue and product growth ? B2B market segmentation involves dividing your entire customer base into smaller user segments with shared characteristics, such as industry, location or in-product behavior. Let’s get started!

Analytic Tools 97

Analytic Tools Customer Experience B2B Data Visualization 97

Userpilot

MAY 22, 2024

To help you, we’ve listed the 10 best customer lifecycle management platforms in the market, including key features, user reviews, and pricing. You should also make sure it aligns with your customer journey KPIs. An all-in-one no-code product growth solution for SaaS product teams. Key features User profile.

Analytic Tools 105

Analytic Tools Research Software Feedback Software Reporting Tools 105

Userpilot

JUNE 11, 2021

In this post, we will break down the analytics software each SaaS business needs to understand their buyer and user personas, prospects, users, and revenue metrics & company health. Product & User Behaviour Analytics Tools for SaaS. 9 KPIs to track for your SaaS business. Table of Contents. Conclusion.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Alchemer Mobile

JUNE 15, 2024

There’s good reason for it – early adopters are already seeing massive benefits in productivity, innovation, and automation that are returning solid commercial gain. Onboarding and training the Alchemer Pulse AI model It might seem like magic, but AI is only as good as the training it gets.

Artificial Inteligence 100

Artificial Inteligence Data Visualization Reporting Tools Feedback Software 100

Gainsight

SEPTEMBER 21, 2020

As company expectations rise, many expect to see a shorter time to value as finance departments scrutinize budgets to weather the recent unpredictability. We’ve summarized our findings into 3 major themes: Standard best-practice configurations: Some processes/features are common to almost all implementations (e.g.,

Reporting Tools 75

Reporting Tools Customer Experience Data Visualization Feedback Software 75

Intercom, Inc.

AUGUST 11, 2022

We track every metric, create all kinds of dashboards, and use them to inform our every move. Janelle is the Chief Insight Officer at UserTesting, a video-based UX testing service that makes it easy for companies to test their products before launch. Lots and lots of it. What are they clicking on? Where are they dropping off?

Data Visualization 118

Data Visualization Customer Feedback Customer Experience Feedback Software 118

Userpilot

JUNE 8, 2021

Finding the right collection of product management software isn’t easy, especially with hundreds of products available in the market. Today we’re going to help you narrow down your options by compiling a list of the 15 best product management software you can include in your product stack! Product Feedback Software.

Analytic Tools 52

Analytic Tools Feedback Software Research Software Reporting Tools 52

Amplitude

SEPTEMBER 21, 2020

Understanding the customer journey is crucial to building products that meet your users’ needs. Without a window into how people use your products, your efforts to improve conversions will be shots in the dark. To get that insight, many product managers and marketers rely on funnel analysis to chart the different paths users take.

Analytic Tools 59

Analytic Tools Research Software User Testing Data Visualization 59

Userpilot

JULY 28, 2024

In contrast, a BI analyst at a company developing product analytics software might specialize in analyzing user behavior , feature adoption, and engagement metrics to identify growth opportunities and improve product performance. Develop and maintain complex data models, reports, and dashboards using BI tools (e.g.,

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Research Software 52

Userpilot

JULY 14, 2024

They work in many different industries, from business and finance to healthcare and government. Userpilot is an all-in-one product platform with engagement features and powerful analytics capabilities. They work in many different industries, from business and finance to healthcare and government.

Data Visualization 52

Data Visualization Analytic Tools Research Software Feedback Software 52

The Product Coalition

MAY 22, 2019

of the mobile app KR: Integrate with SalesForce KR: Switch to new onboarding flow KR: Run 10 paid campaigns Here’s why this is wrong. Building, launching and promoting features and products are not the goals. The new onboarding flow may drive no measurable change in user behavior?—?that’s We may launch v2.2 Reduce avg.

Onboarding KPIs 60

Onboarding KPIs Reporting Tools Weak Development Team Workshop 60

Userpilot

AUGUST 28, 2024

Understanding the salary range for product coordinators is crucial whether you’re entering the field or looking to advance your career. In this guide, we’ll provide an overview of typical product coordinator salaries, explore factors that can influence earnings, and share valuable resources to help you progress in your career.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Research Software 52

Userpilot

AUGUST 28, 2024

TL;DR A customer advocate is a professional who represents the customer’s interests within a company, ensuring their needs and feedback are addressed to improve products and services. Use Data to Drive Decisions : Instead of relying on guesswork, leverage customer feedback and product analytics data to inform your product strategies.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Research Software 52

Gainsight

SEPTEMBER 29, 2021

People in finance become Product leaders. The next step is to use the data produced by the system to tell a story not only about your customers, but also about your product and your company. Dashboard information that reports on login and use are good indicators of adoption and use. We have learned to keep an open mind.

Reporting Tools 59

Reporting Tools Data Visualization Analytic Tools Feedback Software 59

Intercom, Inc.

MARCH 29, 2022

We were joined by more than 2,500 customers, partners, and others who wanted to learn more about our product, goals, and the path ahead. Paul Adams shared three incredible new products that will take your Intercom experience to the next level: Surveys, Switch, and our next-generation Inbox.

Feedback Software 118

Feedback Software Customer Communications Reporting Tools Events 118

Modus Create

APRIL 24, 2024

Confluence Features Why use Confluence? It integrates well with other Atlassian products like Jira, making it especially useful for software development teams, but it can be adapted for use by any department, including marketing, HR, and support. Examples of Confluence use FAQ What is Confluence?

Data Visualization 52

Data Visualization Analytic Tools Research Software Reporting Tools 52

Userpilot

JULY 21, 2024

Data scientists have a plethora of tools at their disposal to analyze and interpret data effectively: Userpilot is a no-code tool for product analytics, while Tableau and Power BI excel in data visualization and business intelligence, etc. Data acquisition and engineering: Data Extraction : SaaS products generate a ton of user data.

Data Visualization 52

Data Visualization Analytic Tools Research Software Feedback Software 52

Gainsight

FEBRUARY 9, 2021

Manny focuses on process transformation, often partnering with teams like HR and Finance. PTC has already taken one step to elevate NPS, as a measure of customer experience, to the same level as the dollar-based metrics that have traditionally been at the center of management’s sights. PTC hopes to extend even further, though.

Analytic Tools 52

Analytic Tools Data Visualization Government Software Review 52

Gainsight

JUNE 10, 2021

We learned how our customers went beyond the call of normal business activities to reach higher levels of productivity for themselves and their customers. Another example is increased efficiency in their Gainsight dashboards that shortened reporting times from hours to seconds. .

Feedback Software 52

Feedback Software Reporting Tools Customer Communications Data Visualization 52

ProductPlan

AUGUST 1, 2019

In a world where advertising-supported products, SaaS products with monthly renewals, and free trials are de rigueur, customers don’t have nearly as much incentive to stick around as they used to. Using product analytics and personas , product managers can furnish sales with the optimal customer profiles for active and engaged users.

Customer Experience 76

Customer Experience Onboarding KPIs Analytic Tools Data Visualization 76