Mind the Product

JULY 16, 2018

We have a centralised product group (product management, product marketing, engineering, UX, PMO) that is in part geographically dispersed which covers 10 product lines, and we’re in the process of dramatically diversifying our portfolio and driving our business to a new phase of growth.

Product Research 124

Product Research User Testing Data Visualization Customer Feedback 124

Userpilot

JUNE 28, 2024

Begin with the most basic or essential KPI reports that align with the goals you defined earlier. Customization options : Go for a tool that allows you to easily create custom dashboards , reports, and visualizations. Creating a dashboard in Userpilot. Self-service analytics with Tableau.

Data Visualization 104

Data Visualization Analytic Tools Feedback Software Reporting Tools 104

Userpilot

AUGUST 30, 2021

Product analytics software varies but most have similar features, such as data capturing, customized segmentation, and KPI dashboards. KPI and other custom-built dashboards. Heap’s dashboard. Amplitude’s dashboard. Mixpanel’s dashboard. Userpilot goals dashboard. Tracking custom events.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Reporting Tools 98

Userpilot

APRIL 23, 2021

SaaS User Persona Example-Userpilot: UX Designer 5. Like – my user persons is: “a SaaS product marketer who works for a large company and is in charge of increasing first-month retention” or “a UX product designer in a UX team, who is in charge of prototyping, building, and optimizing the onboarding user flow”.

Analytic Tools 98

Analytic Tools Feedback Software Research Software User Testing 98

The Product Coalition

JULY 13, 2020

The tool should provide relevant insights for this on the dashboard. Understanding user behavior will enable you to improve the UX of your product. Industry-standard capabilities of a product analytics tool are the abilities to capture events and user journeys. The third layer drills down into individual user journeys.

Data Visualization 84

Data Visualization Analytic Tools Research Software Feedback Software 84

Imaginary Cloud - Design

APRIL 7, 2021

User Experience is a key factor regarding the success of a digital product, and the main ingredient to an excellent UX lies in a thorough user-centered approach. In that sense, Imaginary Cloud is introducing a new UX Audit service focused on providing high-quality professional UX Audits. What is a UX Audit? Conclusion.

Research Software 63

Research Software UX Customer Experience Feedback Software 63

Userpilot

DECEMBER 5, 2023

There’s no single KPI to measure customer satisfaction. What is the KPI for customer satisfaction? Although customer satisfaction is a simple concept, there isn’t just one KPI that will provide the full picture of user sentiments. Product usage analytics dashboard on Userpilot. NPS dashboard on Userpilot.

Data Visualization 97

Data Visualization Customer Satisfaction Analytic Tools User Testing 97

The Product Coalition

MAY 28, 2020

liking to UX studies, mockups, and KPI dashboards). questions on feedback from stakeholders), entrepreneurial spirit, and product craft (e.g.

Development 84

Development Product Management Product Manager Data Visualization 84

Userpilot

JANUARY 15, 2021

Why you need dashboards for cohort analysis , funnel analysis and feature adoption. So follow these rules: Product Analytics KPIs 101a: Articulate Your Business Goals. If it generates revenue, then revenue should definitely be a KPI! Product Analytics KPIs 101b: Make the Goals Quantitative.

Data Visualization 90

Data Visualization Analytic Tools Onboarding KPIs Feedback Software 90

The Product Coalition

FEBRUARY 5, 2019

You need your data to be as up-to-date as possible, and your analytics to be as accessible as possible, so you can pull open your dashboard at any time of day and know your app’s status. If your dashboards show the most up-to-date data, they’ll give you the power to make good decisions fast. You need to make good decisions fast.

Data Visualization 60

Data Visualization Analytic Tools Customer Experience Customer Feedback 60

Amplitude

JANUARY 8, 2021

Picking the wrong KPI is part of the process. Or they’ll argue that one group needs to “decide and agree on the KPIs and what they need to see on dashboards” and THEN, some other group goes off and does the work. Just get them out there and tune it.

Data Visualization 112

Data Visualization User Testing Software Review Customer Feedback 112

Userpilot

MAY 22, 2024

Instead, you can create, run, and monitor tests from your dashboard with a few simple clicks. The full-suite digital experience platform lets you validate new feature ideas and personalize your website’s UX. Automatic rollback : You can set a specific KPI to revert the release of a new feature when the metric crosses a threshold.

Analytic Tools 105

Analytic Tools Data Visualization Reporting Tools Feedback Software 105

Userpilot

SEPTEMBER 2, 2020

Basically, you need to break down your users’ journeys into smaller steps – as many as you can identify and measure – and generate a detailed funnel or growth KPI dashboard. Here’s an example of what a simple dashboard might look like: Source: mattyford.com. Mixpanel allows you to track real-time data.

Data Visualization 78

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 78

Revulytics

SEPTEMBER 18, 2019

Depending on the company’s maturity, those might be separate roles, or a skill the product manager owns; or maybe they’re the responsibility of the UX department. This makes analytics data tangible, enabling you to combine input from various data sources and analytics tools into a super-flexible dashboard. Third are heatmaps.

Data Visualization 75

Data Visualization User Testing Information Product Research 75

Revulytics

JANUARY 29, 2020

As product usage analytics deliver a growing stream of data and insights into product team dashboards, user retention metrics have become an increasingly reliable KPI to measure customer, product, and company health. While this has long been the case for SaaS it is becoming increasingly important for B2B on-premise software, too.

Customer Experience 70

Customer Experience Data Visualization Onboarding KPIs Customer Feedback 70

The Product Coalition

JUNE 9, 2022

In this article, we will cover the essential app metrics for: Product managers UX/UI designers Growth marketers iOS and Android developers Backend developer Found yourself on this list? Weekly active users (WAU) and Daily active users (DAU) on the UXCam Dashboard. Cart activity shown in dashboard from UXCam.

Onboarding KPIs 78

Onboarding KPIs Analytic Tools Data Visualization Customer Experience 78

Userpilot

NOVEMBER 24, 2022

RACE is KPI-powered and based on a performance improvement process. To succeed, digital marketers must define and track KPIs and goals for each stage. Use these KPIs to measure the success of each step and refine your tactics. NPS response dashboard. Userpilot goals dashboard. Jira product feedback survey.

Feedback Software 98

Feedback Software Analytic Tools Framework Onboarding KPIs 98

Userpilot

JANUARY 17, 2023

An empty state is what users see when they sign-up, and all they see is a blank dashboard, which puts barriers to value realization and hurts time to value. Return on investment (ROI) is the most famous KPI. With UX gamification and emotional design , you can add badges, points, and levels for a more fun product experience.

Feedback Software 98

Feedback Software Research Software Onboarding KPIs Customer Experience 98

Userpilot

SEPTEMBER 9, 2020

Show your new users one of the following alternatives at random: No welcome screen at all – confront them with a dashboard and leave them to get on with it. Many SaaS products display all of their available features on new users’ dashboards, but then restrict access to some of them to premium users. Source: userpilot.com.

Onboarding KPIs 101

Onboarding KPIs Customer Experience User Testing Data Visualization 101

Userpilot

NOVEMBER 18, 2023

By examining trends reports, you can see the rise and fall of each KPI, allowing you to spot abnormalities easily. Features and events dashboard in Userpilot. If you’re unsure, here’s a brief overview of what each analysis type does: Trend analysis Userpilot’s trend analysis helps you track day-to-day changes in key metrics.

Data Visualization 104

Data Visualization Onboarding KPIs Analytic Tools Customer Experience 104

Userpilot

APRIL 19, 2022

Expansion MRR is the main KPI to track revenue growth you gain from current customers through upsells, add-ons, and cross-sells. You go on the analytics dashboard, and you see the image below. Good Upselling Examples we cover: Slack uses well-timed in-app messaging to turn free users into paying customers. What would be your reaction?

Analytic Tools 98

Analytic Tools Onboarding KPIs User Testing Customer Experience 98

Userpilot

JUNE 11, 2021

Product and user behavior analytics tools help you track user journeys, UX issues, and more. It also offers dashboards that you can use for visualizing KPIs like conversion rates after tracking and calculation. 9 KPIs to track through your SaaS analytics. KPI #1: Average Revenue Per User (ARPU).

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Userpilot

JANUARY 16, 2023

That said, you don’t have to limit this KPI to new features since even older features in your product may be underperforming in the time-to-adopt department. Feature and event audit via Userpilot dashboard. Tracking active users with Userpilot ’s engagement dashboard. Stage 4: Used again.

Onboarding KPIs 98

Onboarding KPIs Analytic Tools Feedback Software Customer Experience 98

Userpilot

MAY 13, 2024

This KPI determines product ease according to users. Customizable dashboards; d. Interactive dashboards. Also, compare your NPS with benchmarks of customer satisfaction in the industry. Example of an NPS survey for Campfire. Customer effort score (CES) surveys The third type of customer satisfaction survey measures the CES.

Customer Feedback 105

Customer Feedback User Testing Feedback Software Product Research 105

Amplitude

JUNE 21, 2018

Using the app everyday helps me organically spot UX pain points that aren’t immediately apparent until you use a feature time and time again,” he says. Using the app everyday helps me organically spot UX pain points that aren’t immediately apparent until you use a feature time and time again. What metrics/KPIs are you measured on?

Feedback Software 45

Feedback Software Data Visualization Product Management Product Manager 45

Userpilot

JUNE 28, 2022

Average Resolution Time – CX KPI. Average 1st response time – customer experience KPI. Customer Lifetime Value – CX KPI. Customer Health Score – CX KPI. Customer churn rate – CX KPI. How to improve CX KPIs and optimize the customer experience in SaaS? Mixpanel dashboard.

Customer Experience 52

Customer Experience Feedback Software Analytic Tools Onboarding KPIs 52

Userpilot

MARCH 23, 2021

A huge KPI for the success of your interactive walkthrough is going to be the percentage of users who activate. In the Userpilot dashboard, Postfity can see how many users have completed each of these two goals. But all users need to know how to create boards and tasks. Make a list of key activation events in your product.

Onboarding KPIs 98

Onboarding KPIs Customer Experience User Testing Data Visualization 98

Amplitude

JANUARY 26, 2021

Not only is the purchase funnel a key KPI, but we also monitor how customers pick up their order (e.g. As a user experience (UX) researcher, I use analytics and user testing research to determine how users interact with our mobile app and better understand how their customer experience leads to conversion. Click To Tweet.

Data Visualization 59

Data Visualization Analytic Tools Research Software Customer Experience 59

Amplitude

JULY 11, 2019

Engineers include a KPI section with an Amplitude link where the rest of the company can see how the feature is being adopted by our users. You can encourage your coworkers to share data in a variety of ways: Post dashboards on TV monitors in the office. then it’s as if it was never found.

Data Visualization 65

Data Visualization Onboarding KPIs Government Customer Experience 65

Roadmunk

SEPTEMBER 28, 2017

It’s been just over a year since Moritz joined NBC, and we spoke to him about his process of redesigning the storied news organization’s digital properties from the outside in, why audience loyalty is his number one KPI and how he’s improving the monetization efforts of sites like msnbc.com and today.com. Here’s our interview with Moritz.

Data Visualization 63

Data Visualization Analytic Tools Reporting Tools User Testing 63

UX Studio

MARCH 11, 2024

I’ve been following you for a long time on LinkedIn and I’ve really enjoyed your reposts, posts, comments, and it was always encouraging, especially for the new designers in the company, in the UX studio and they always, share things within the Slack group. These days are more around product design and UX design.

User Testing 67

User Testing Feedback Software Research Software Data Visualization 67

Userpilot

FEBRUARY 12, 2025

There are many ways to approach this, but my favorite is how Duolingo created a Markov model around their main business KPI (DAUs) to grow it. In the same way, you can start from your business KPI and then break it down into sensitive metrics you can act on. Communication is key here. Tracking engagement metrics with Userpilot.

Feedback Software 59

Feedback Software Analytic Tools Research Software Onboarding KPIs 59

Userpilot

JUNE 1, 2025

Analytics dashboard: Get a clear, centralized snapshot of vital metrics like retention, feature adoption, and revenue growth, plus behavioral trends and conversion patterns, all in one place. Mobile dashboards: Visualize daily active users alongside key metrics to monitor engagement trends. Mobile analytics software: Amplitude.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Reporting Tools 52

Userpilot

FEBRUARY 28, 2025

As a UX researcher, understanding the why behind user behavior is at the core of my work. In this post, Ill share how I use session replays efficiently so you can extract valuable UX insights without drowning in recordings. Why I love session replays as a UX researcher Simply put, I love session replays because of their practicality.

Data Visualization 52

Data Visualization User Testing Research Software Product Research 52

Userpilot

JANUARY 30, 2025

There are many ways to approach this, but my favorite is how Duolingo created a Markov model around their main business KPI (DAUs) to grow it. In the same way, you can start from your business KPI and then break it down into sensitive metrics and touchpoints you can map. Plus, you dont have to create a Markov model to find bottlenecks.

Analytic Tools 52

Analytic Tools Research Software Feedback Software Onboarding KPIs 52

Reveal

APRIL 8, 2025

It lets you embed dashboards, reports, and visualizations using Azure infrastructure and familiar tools like Power BI Desktop. There is a KPI visualization, graphs, charts, maps, R script visuals, and more. This helps teams stay current without manually patching or rebuilding embedded dashboards.

Embedded Analytics 52

Embedded Analytics Data Visualization Analytic Tools Research Software 52

Userpilot

APRIL 4, 2025

Improve UX: Metrics like crash rates, app load times, and screen flow analysis help you spot and address friction points in the user journey, leading to better engagement and retention. Centralized user data: Userpilot provides a unified dashboard for viewing customer information across web and mobile apps.

Data Visualization 66

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 66