Remove Dashboard Remove Messaging Remove Outbound
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The support leader’s guide to proactive support: Provide help before it’s needed

Intercom, Inc.

With the right strategy and proactive support tools – think Outbound Messages , Product Tours , Mobile Carousels , and Banners – you can alert customers to known issues, like delivery delays, bugs in your product, and website downtime. 4 powerful proactive support messages to send. Educate customers on new features.

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Built for you: Workflow updates, Articles API, and more to help you engage customers efficiently

Intercom, Inc.

Three new dashboards for conversations, support effectiveness, and team performance give you the ability to see what type of issues are taking up the most time, monitor your team’s workload, and optimize your support team’s performance. Improve your outbound messages with new message versioning.

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Built for you: Improved Surveys, enriched push notifications, Australian data hosting, and more

Intercom, Inc.

Increase engagement with enriched mobile push messages. A picture is worth a thousand words and now you can add images to your outbound mobile push messages to increase open rates. Teams can create contextual, personalized, and engaging push messages – without using any code!

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What is a call center?

Intercom, Inc.

Call centers have historically been a popular way to offer that support by employing customer service representatives to assist both inbound and outbound queries from existing and potential customers over the phone. Customer relationship management dashboards that provide reporting functions. How do call centers work?

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Helping from afar: Running customer support remotely

Intercom, Inc.

We send automated outbound messages based on actions that the user has taken (or not). Frequent postings of our metrics dashboard on Slack to replicate our real-time metrics monitor at the office. Our recently launched Resolution Bot helps us tackle 4% of all customer issues, which translates to $400,000 saved annually. -->.

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Boost your support efficiency with Intercom’s new workflows

Intercom, Inc.

It not only scours inbound conversations for duplicates but examines replies to outbound messages as well. In the past, we managed our Support team’s reporting through Tableau and relied on custom SQL queries to populate our dashboards that were tracking individual and team-level metrics.

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Built for you: Tooltips, new support languages, personalized posts, and much more

Intercom, Inc.

Include a basic message, embed an explainer video, or connect your Tooltip to the rest of Intercom – empowering you to share relevant Articles, kick off a Product Tour, prompt a survey, and more. There may be times where you need to reach out to an individual user directly with an important request or message.