Userpilot

NOVEMBER 7, 2024

Reports & analytics : Provide tailored analytics, dashboards, and reporting capabilities to track customer engagement, identify trends , and enable data-driven decision-making for improved customer success. Some customers review ClientSuccess as having missing features, like a lack of customization options, especially in NPS surveys.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Userpilot

MAY 28, 2025

With the SDK, you can trigger onboarding flows, tooltips , checklists, and surveys based on user events and properties. It combines onboarding, surveys, tooltips, and user insights in one SDK, so teams can run the entire user journey without tool-switching. Userpilot closes the loop by pairing behavior tracking with in-app surveys.

Data Visualization 80

Data Visualization Analytic Tools Feedback Software User Testing 80

Alchemer Mobile

JUNE 4, 2019

Their A/B testing capabilities can uncover how different changes and features impact success metrics such as purchase rates, trial requests, onboarding, survey results, and more. Appsee is a mobile app analytics platform that focuses on qualitative data and is designed to help inform UX decisions.

Feedback Software 240

Feedback Software Analytic Tools Data Visualization User Testing 240

Userpilot

MAY 30, 2025

They track 47 different key performance indicators (KPIs) in their mobile analytics platform , spend hours debating dashboard numbers, yet can’t predict which users will churn next week The problem here isn’t a lack of data. A user abandoning signup and completing it 3 days later doesnt signal a UX issue. That takes time.

Analytic Tools 104

Analytic Tools Data Visualization Feedback Software Product Research 104

Userpilot

AUGUST 14, 2023

For most SaaS businesses, a product satisfaction survey can be the heart of a user research process. But what type of surveys are best for your goals? In this article, we’ll go over different survey types and examples, as well as provide some ready-to-use templates you can use right away with Userpilot. CSAT surveys.

Product Research 97

Product Research Data Visualization Analytic Tools Feedback Software 97

UX Planet

JANUARY 22, 2025

Chargebee dashboard for tracking customer behavior (and measuring retention). Help me shape it by filling out this quick survey! link] Customer Retention Rate: Essentials was originally published in UX Planet on Medium, where people are continuing the conversation by highlighting and responding to this story.

Analytic Tools 105

Analytic Tools Data Visualization User Testing Customer Feedback 105

Product Talk

JANUARY 24, 2024

Jess shared the specific wording she used that ultimately led to replies: Subject: UX Research chat about Sustainability? Hi <name> My name is Jess and I’m a UX Researcher based in Melbourne. UserInterviews does provide some guidance on how to write and structure your survey. Click the image to see a larger version.

Research Software 307

Research Software Feedback Software User Testing Customer Experience 307

Userpilot

MAY 27, 2025

For example, say a user opens your app, skips the onboarding tutorial , and heads straight to the dashboard. For example: Suppose users are dropping off before finishing their dashboard setup. Mobile surveys : Launch in-app surveys like NPS, CSAT, and CES to collect user feedback and improve the mobile experience.

Analytic Tools 96

Analytic Tools Research Software Feedback Software Data Visualization 96

Userpilot

MAY 30, 2025

One look at your mobile app analytics dashboard, and you just want to shut your eyes and scream in frustration. Use these methods to collect qualitative data: In-app surveys : A tool like Userpilot lets you trigger surveys in your mobile app based on user behaviour and collect contextual feedback with logic conditioning.

Onboarding KPIs 87

Onboarding KPIs Feedback Software Analytic Tools Research Software 87

Userpilot

JUNE 28, 2023

Are HubSpot surveys any good? To be more specific, we look at the different types of surveys you can create in HubSpot, how to do it as well as their pros and cons. TL;DR HubSpot surveys are one of HubSpot’s customer feedback tools , allowing you to collect feedback and gain insights into customer needs.

Product Research 98

Product Research Data Visualization Software Review Feedback Software 98

Userpilot

MARCH 9, 2025

It could include conducting user interviews and surveys, analyzing product usage data, and tracking customer feedback , to name a few. E.g., Identify navigation issues in your analytics dashboard based on real-time user interactions. It helps quantify customer behaviors on a larger scale to uncover user trends and correlations.

Research Software 82

Research Software User Testing Analytic Tools Feedback Software 82

Userpilot

MAY 3, 2023

Intercom surveys were introduced about a year ago to help product and support managers capture customer feedback insights. In this article, we take a close look at Intercom surveys and examine: What they are. It supports two survey types: long-form and short-form surveys. Long-form or Large format surveys.

Data Visualization 97

Data Visualization Product Research Software Review Feedback Software 97

Userpilot

JULY 13, 2023

Embracing customer satisfaction survey best practices is critical to driving business growth. TL;DR A CSAT survey is a tool businesses use to assess customer perceptions and satisfaction levels regarding product functionality, customer support , and other aspects of the company. Ensure your survey questions are free of bias.

Customer Satisfaction 98

Customer Satisfaction Product Research Feedback Software Customer Feedback 98

Userpilot

MARCH 17, 2024

Analytics dashboards are visualization tools that give you an overview of key metrics. In this article, we’ll discuss 10 analytics dashboard examples. It will give you a better understanding of the type of metrics to monitor in your dashboard and help you draw product growth insights from them. Book a demo to learn more.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Dashboard 98

Userpilot

APRIL 24, 2024

Usability testing is an invaluable resource for UX researchers…but only if you’re able to recruit participants in the first place. This is a problem that our own UX researcher at Userpilot, Lisa, faced when she tried recruiting participants the traditional way. In-app survey created in Userpilot to recruit test participants.

User Testing 104

User Testing Product Research Research Software Data Visualization 104

Userpilot

MAY 17, 2025

Open up a webpage, drop in a script, and boom: clicks, scrolls, and form inputs start flowing into your dashboard without writing a single line of code. Otherwise, you might end up chasing UX issues that are actually app performance problems. So if most users never even start onboarding, that’s not necessarily a UX failure.

Data Visualization 80

Data Visualization Analytic Tools Feedback Software Reporting Tools 80

Userpilot

APRIL 27, 2023

How do you create in-app surveys that give the user sentiment insights you need to build valuable products? We kick off by discussing the benefits of in-app surveys and exploring their different types. TL;DR In-app surveys are short questionnaires used for collecting feedback from users. What are in-app surveys?

Feedback Software 98

Feedback Software Analytic Tools Research Software User Testing 98

Userpilot

MAY 21, 2024

Read this article to discover 17 UX design principles to drive customer satisfaction and loyalty. TL;DR UX design identifies user needs, wants, and pain points and creates engaging products that enable them to achieve their goals. UX design principles are guidelines that aid the process. Let’s dive right in!

Data Visualization 105

Data Visualization User Testing Customer Experience User Experience 105

Userpilot

JUNE 17, 2024

Understanding how to analyze survey data doesn’t have to be complicated. With the right survey questions, you can gain insights into what your customers like and dislike about your brand, products, and services. TL;DR Survey data analysis is the process of turning raw data into insights that can help you improve your business.

Data Visualization 105

Data Visualization Product Research User Testing Analytic Tools 105

UX Planet

JANUARY 29, 2025

Are you ready to elevate your UX measurement game with a unique, all-in-one metric? Photo by NordWood Themes on Unsplash Measuring user experience (UX) has always been a complex challenge, requiring a blend of creativity and data-driven precision. Open-ended surveys : Rich, descriptive feedback directly fromusers.

Data Visualization 96

Data Visualization Framework UX User Testing 96

Userpilot

JUNE 5, 2023

What is a product-market fit survey ? How do you use a PMF survey template to build one? TL;DR The product-market fit (PMF) survey helps a business measure if its product meets market demand and if it’s good enough that users are ready to pay for it. Consider sending PMF surveys after major product updates. PMF survey.

Product Research 98

Product Research User Testing Data Visualization Customer Feedback 98

Userpilot

MAY 13, 2024

Customer feedback surveys serve as invaluable tools for gathering actionable insights directly from your audience. Types of surveys include: Customer Satisfaction Score (CSAT). Survey questions can be closed- or open-ended. Customer feedback surveys are a way of gathering user insights and sentiments about your product.

Customer Feedback 105

Customer Feedback User Testing Feedback Software Product Research 105

Userpilot

JULY 22, 2022

What UX trends are shaping the SaaS industry in 2022? There’s no denying that UX design plays a significant role in the design of SaaS products. A UX design trend occurs as a result of a change in user behavior or the adoption of new technologies. Decluttered UI’s are another UX trend.

Feedback Software 116

Feedback Software UX User Testing Embedded Analytics 116

Userpilot

JANUARY 29, 2024

A good SaaS UX design is critical to a successful SaaS product in today’s constantly evolving and competitive market. In this article, we will examine what an effective SaaS UX design is, why it’s important, and the best practices to produce a well-crafted design that works. What is SaaS UX design? Creating S.M.A.R.T

Feedback Software 105

Feedback Software Analytic Tools Research Software Data Visualization 105

Userpilot

NOVEMBER 30, 2023

What is the UX research process? It also outlines a 9-step guide on how to conduct UX research for product managers and UX designers. TL;DR The UX research process is a sequence of steps to collect and analyze data on user interactions with the product to better understand their needs and preferences. Book the demo!

Product Research 104

Product Research User Testing Research Software Data Visualization 104

Userpilot

JUNE 12, 2023

Marketing surveys let you understand brand perception, analyze customer sentiment , and identify improvement areas. But what kind of surveys should you be sending, and how do you frame your questions to elicit the right answers from respondents? Read on to find 12 important survey types and sample questions to ask.

Data Visualization 97

Data Visualization Product Research Research Software Analytic Tools 97

Userpilot

APRIL 14, 2023

Welcome surveys are a great tool to avoid losing potential customers during onboarding. So let’s explore the best practices for creating welcome surveys and provide examples of how they can help improve user sentiment. TL;DR Welcome surveys are sent to brand-new users after they signup for your product or service.

Feedback Software 98

Feedback Software Product Research Customer Experience Data Visualization 98

Userpilot

MARCH 4, 2024

Looking for ways to uncover behavior patterns (UX) and optimize your product experience? Step-by-step process to perform behavioral pattern analysis and improve your UX. For example, say your platform provides users with a template library for building feedback surveys. Customer survey templates in Userpilot.

Data Visualization 105

Data Visualization Feedback Software Analytic Tools Research Software 105

Userpilot

JUNE 10, 2024

Understanding and addressing user problems is a fundamental aspect of effective UX design. Digging deeper into user problems helps UX designers identify user pain points and create experiences that fulfill their needs. User research includes several techniques, such as surveys, interviews, focus groups, and usability testing.

Data Visualization 104

Data Visualization Analytic Tools Research Software Feedback Software 104

Userpilot

OCTOBER 28, 2024

Use welcome surveys to identify users’ jobs to be done and use cases. This survey can help you deliver tailored content to your audience with different onboarding elements: interactive walkthroughs , resource center , user onboarding checklists, tooltips, and surveys. The best way to do this is via segmentation.

User Testing 105

User Testing Customer Feedback Customer Experience Onboarding KPIs 105

Userpilot

APRIL 18, 2023

And to do that, you must ask the right customer satisfaction survey questions. Thus in this article, we will go over 25+ customer satisfaction survey questions that you can ask users to get valuable feedback and use the insights to make data-driven decisions. The 5 types of customer satisfaction survey questions are: 1.

Customer Feedback 98

Customer Feedback User Testing Customer Satisfaction Customer Experience 98

Userpilot

NOVEMBER 22, 2024

For example, you can now utilize our platform to generate analytics reports, track specific customer profiles, auto-track user events, and create custom dashboards to visualize your key metrics. Design teams : User session replays are effective for design testing and UI/UX improvements. Book a personalized demo today !

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Userpilot

OCTOBER 18, 2023

A customer service survey helps you get into your users’ minds and understand how they feel about your tool. From quick quantitative surveys to more in-depth open-ended questions, you’ll glean insights to enhance your support and make customers happy. The main customer service survey categories include NPS, CES, and CSAT.

Data Visualization 101

Data Visualization Reporting Tools Analytic Tools Feedback Software 101

Userpilot

APRIL 30, 2025

You can build flows (like carousels, slideouts, and push notifications) without technical expertise, then track user behavior and conduct real-time surveys. Userpilots analytics dashboard helps you measure your app’s overall usability, including: Views: The total number of times users encounter a specific flow or message.

Analytic Tools 97

Analytic Tools Feedback Software Data Visualization Customer Experience 97

Userpilot

OCTOBER 10, 2024

Once the user completes verification, they are guided through a short welcome survey that gathers critical information like the user’s role, goals, and company details. The survey also allows for basic customization, such as branding colors. Amplitude skips unnecessary onboarding surveys and gets users into action immediately.

Onboarding KPIs 105

Onboarding KPIs Data Visualization Customer Experience User Testing 105

Userpilot

MAY 31, 2023

Wondering how to unlock the full potential of your survey data and if survey data analysis will be of any help? The sheer volume of data generated can quickly become overwhelming, and this is where survey data analysis can help you. Sending surveys to specific user segments.

Data Visualization 98

Data Visualization Feedback Software Customer Feedback User Testing 98

Userpilot

JUNE 4, 2024

As a product manager, you probably already understand the importance of a great onboarding UX design and its importance for customer journey optimization and user retention. TL;DR Onboarding UX refers to the design framework that shapes how users interact with your product during onboarding. Onboarding surveys. Product tours.

Feedback Software 98

Feedback Software Research Software UX User Testing 98