Gainsight

JUNE 17, 2020

I wanted to talk with Lorna about hiring rockstar CSM and TAMs who are personable enough to build relationships and technical enough to know the product inside and out. The core user of Mapbox is often a highly technical developer , and Mapbox has phenomenal documentation. And the value doesn’t end with the technology.

Technical Review 52

Technical Review Data Visualization Reporting Tools Customer Experience 52

The Product Guy

MAY 7, 2020

Relative to other standard roles defined in an organization such as Ops, Marketing, Tech etc., Often, this is due to resource constraints rather than a lack of understanding of a PM role. Often, this is due to resource constraints rather than a lack of understanding of a PM role. Data vs Intuition.

Technical Review 159

Technical Review Research Software Onboarding KPIs Product Management 159

The Product Coalition

AUGUST 18, 2018

One of the larger themes that you’ll hear in ad tech circles today focuses around transparency. With the abundance of ad tech players regularly added to a brands’ media plan, understanding exactly where your ad budget is going is nearly impossible. Managed service is a business model where a company uses internal resources (e.g.

Data Visualization 60

Data Visualization Reporting Tools Technical Review Feedback Software 60

Userpilot

AUGUST 31, 2023

Setting up a funnel analytics dashboard in GA4 is similar to Heap in terms of setting up steps. Since Heap tracks everything, you won’t find event data in the analytics dashboard except for session and pageview. As you give it a name, you can see all the details relating to the event in Heap’s Explore event dashboard.

Data Visualization 83

Data Visualization Analytic Tools Feedback Software Reporting Tools 83

Userpilot

OCTOBER 27, 2021

WalkMe and Whatfix both market themselves to large companies with employee onboarding and training needs. Neither platform publishes its pricing information, but user reviews indicate that WalkMe starts at around $9,000 per year and Whatfix at about $1,200 per month. WalkMe dashboard – Source: WalkMe.

Analytic Tools 94

Analytic Tools Feedback Software Data Visualization Reporting Tools 94

Userpilot

MAY 30, 2024

Leadership support , shared ownership of outcomes, cross-functional training, and celebrating collaboration can encourage PM-PMM alignment. Editor’s note : Speaking of performance metrics, product managers and product marketers can visualize important KPIs on Userpilot’s analytics dashboards. Product usage dashboard in Userpilot.

Data Visualization 79

Data Visualization Analytic Tools Feedback Software Reporting Tools 79

Userpilot

MAY 20, 2024

Userpilot can help you to: collect feedback for customer sentiment analytics, analyze customer profiles , access the NPS dashboard , and create customized in-app flows to improve customer sentiment. Integration with multiple feedback sources (such as social media, NPS surveys , and reviews). NPS dashboard on Userpilot.

Data Visualization 87

Data Visualization Feedback Software Customer Feedback Customer Experience 87

Userpilot

MAY 30, 2024

Collect customer feedback via multiple channels (surveys, user interviews, social media reviews, and so on). For instance, if customers frequently complain about long wait times for customer service, that’s your clue to invest in better training for support staff or implement more efficient systems. Customer review on G2.

Analytic Tools 86

Analytic Tools Feedback Software Data Visualization Research Software 86

Userpilot

NOVEMBER 17, 2021

The benefits of going with WalkMe include its code-free Editor, large support network, strong feature adoption results, and reduction of technical support tickets. At its core, WalkMe offers digital onboarding solutions to help companies train users on software solutions. WalkMe analytics dashboard. Source: WalkMe.

Analytic Tools 88

Analytic Tools Feedback Software Data Visualization Reporting Tools 88

Intercom, Inc.

JANUARY 5, 2022

Start training your employees on compliance practices and how to spot these malicious emails from day one – the quicker they adopt a security-first mindset, the sooner it becomes part of the culture. Our prior company was founded here in San Diego almost 10 years ago, and it was a very different tech ecosystem back then.

Reporting Tools 211

Reporting Tools Data Visualization Software Review Technical Review 211

Userpilot

AUGUST 31, 2023

Setting up a funnel analytics dashboard in GA4 is similar to Heap in terms of setting up steps. Since Heap tracks everything, you won’t find event data in the analytics dashboard except for session and pageview. As you give it a name, you can see all the details relating to the event in Heap’s Explore event dashboard.

Data Visualization 59

Data Visualization Analytic Tools Feedback Software Reporting Tools 59

Mixpanel

JULY 28, 2022

In reality, companies typically need to spend significant resources on training, support, and maintenance. For example, when employees need to be trained on an internal tool, that effort might come from the company’s technical team that built it. Same for the creation of internal help pages and any other continued support.

Data Visualization 59

Data Visualization Analytic Tools Reporting Tools Customer Experience 59

The Product Coalition

DECEMBER 5, 2019

In the first part, are technical people such as SRE’s, DevOps, data engineers, and data scientists. The technical personas share the end-to-end responsibility that begins with providing the data, processing, creating algorithms and deploying them. In the second, are DS managers, product managers, CEOs, and Investors.

Data Visualization 78

Data Visualization Reporting Tools Technical Review Research Software 78

Gainsight

JUNE 18, 2020

Fourth, we have customers that can’t cover with dedicated CSMs due to capacity. We are using Gainsight to segment tech-touch from high-touch to ensure all of our accounts are adopting so they don’t churn. Technical skills matter a lot. . Nick: What went into making the go-to-market process more technical for IBM customers?

Data Visualization 52

Data Visualization Technical Review Technical Advisors Customer Experience 52

UX Studio

MARCH 1, 2024

There are many types of AI tools, they know different things, and they are trained differently. The tool let us edit the output easily , but this situation highlighted the need to carefully review automatically generated insights. Read on to get a sneak peek at our research team’s conclusions.

Data Visualization 98

Data Visualization Research Software Product Research Analytic Tools 98

The Product Coalition

AUGUST 12, 2020

As AI technology spreads across the globe, new locations are arising as potential hotbeds for the growth and development of AI technology. Gibson sees digital transformation as the major blocker for businesses and enterprises looking to implement AI technology. The top verticals are manufacturing and warehousing.

Reporting Tools 80

Reporting Tools Research Software Artificial Inteligence Data Visualization 80

Modus Create

APRIL 27, 2020

Adopting a modern tech stack is essential for any organization embracing the digital transformation journey. Feature bloat, technical debt, and dependencies of libraries and frameworks that are difficult to maintain cause their application to embark on a trend of ever-increasing costs and time to develop new features and perform maintenance.

Feedback Software 84

Feedback Software Reporting Tools Technical Review Software Review 84

Userpilot

JANUARY 30, 2023

Providing live demos that include proper training for users and make the product stand out, like Airfocus. It illustrates the distribution of different types of technology users. of the market) are excited about trying products and testing new technology. Installing chatbots on your website to engage leads, like Hubspot.

User Testing 83

User Testing Feedback Software Research Software Onboarding KPIs 83

Gainsight

FEBRUARY 2, 2021

For instance, during an Executive Business Review (EBR), you may be happy to learn that a green customer wants to renew for a year contract. There must be diligent, constant data analysis, especially when the customer doesn’t reach their metric and desired goals. . The customer may not have received proper training.

Data Visualization 40

Data Visualization Analytic Tools Customer Experience Reporting Tools 40

ProductPlan

FEBRUARY 15, 2022

A product operations manager at a smaller technology company may engage in different activities than someone at a larger firm. Other roles exclusively focus on customer data, such as product dashboards and KPI tracking. Building and iterating on systems that inform the tech team of key user issues and seeing through their resolutions.

Data Visualization 92

Data Visualization Reporting Tools Analytic Tools Research Software 92

Lenny Rachitsky

APRIL 9, 2024

PMs and VPs), Lennybot (an AI chatbot trained on my newsletter posts, podcast interviews, and more), and my swag store (great gifts for your favorite PM, or yourself!). It is our job to create computing technology such that nobody has to program. Subscribe now P.S. Check out my PM recruiting service (helping you hire Sr.

Data Visualization 118

Data Visualization ChatGPT Research Software Product Management 118

UX Studio

JUNE 30, 2023

USA; Europe $70 – $90 / hr Website design, UI/UX design, Research, Website Audit, Mobile App Design, Consulting, Expert Review Studio 22 Design Studio 22 Design is a creative design firm located in the San Francisco Bay area. California is the home of technology and innovation. How Does Studio 22 Work With Clients?

Research Software 60

Research Software Feedback Software Analytic Tools Reporting Tools 60

Userpilot

DECEMBER 22, 2022

Customers could churn due to one of the following reasons: Product-market fit failure: This is one of the biggest reasons for churn and something that most startups deal with. If you used Userpilot for the survey, you’d get a beautiful dashboard that looks something like this: Userpilot NPS dashboard. Technical errors.

Data Visualization 85

Data Visualization Analytic Tools Feedback Software User Testing 85

Gainsight

FEBRUARY 9, 2023

Crawl: Partner-Aware Customer Success Partnerships have been part of Big Tech for decades. Just as you can configure CS technology to trigger CTAs and playbooks for several different cross-functional team members, it’s time to include your partners as part of the team: Seeing some red flags during implementation? Baby steps.

Customer Experience 52

Customer Experience Research Software User Testing Customer Feedback 52

Userpilot

SEPTEMBER 4, 2023

Earn advocacy by exceeding expectations and proactively seeking referrals, reviews, testimonials, and feedback. Top brands orchestrate journeys seamlessly thanks to technology. With people, processes, and technology in place, implement optimizations while monitoring performance data. The goal is repeat purchases.

Data Visualization 79

Data Visualization User Testing Analytic Tools Customer Feedback 79

Amplitude

NOVEMBER 26, 2019

People in non-technical roles rely on data every day to make decisions, develop ideas or measure success. She turns to a saved dashboard in their business intelligence tool. Allow for non-technical colleagues to explore data. Consider: What technical skills people may need to effectively use data. Generating data is easy.

Data Visualization 137

Data Visualization UX Analytic Tools Reporting Tools 137

Gainsight

OCTOBER 26, 2021

Like Victoria Keith makes a point every morning to review open work items, emphasizing, “Of course I review any high priority requests or user issues logged in our own #ask_gainsight Slack channel.” His afternoons also frequently include planning for new team training. Scheduled Activity #4: Take Fido Out for a Brain Break.

Data Visualization 52

Data Visualization Reporting Tools Customer Experience Software Review 52

ProductPlan

FEBRUARY 8, 2022

As an owner, they document the process and train colleagues to use the process correctly. Reviewing end-to-end customer product experience. Building reporting dashboards using tools such as Tableau. They can do modeling, understand customer segmentation, and are familiar with analytical software and dashboarding applications.

Data Visualization 84

Data Visualization Reporting Tools Feedback Software Analytic Tools 84

Birst BI

NOVEMBER 20, 2018

And it doesn’t help reduce the confusion when every tech vendor rebrands their products as AI. Business Intelligence tools support this iterative process: data may be available or made available in a data warehouse, and its Analytics tools such as charts, reports, and dashboards provide the visual support for the business discussions.

Data Visualization 84

Data Visualization Artificial Inteligence Analytic Tools Reporting Tools 84

Gainsight

JULY 16, 2021

With everyone, no matter the sport or training, it takes practice to reach your next level of performance. You have a technology platform. Using the right CS tech platform should provide you with features and functionality to give you visibility into your customer base. Be patient with yourself. Absolutely! Your CS Exercises.

Data Visualization 40

Data Visualization Analytic Tools Reporting Tools Feedback Software 40

Userpilot

MARCH 3, 2022

A customer might use a knowledge base to learn more about navigating a user interface, look into technical specifications or get help with a specific feature. Reduce customer churn due to friction. Fullstory provide training, a range of articles, and an option to contact support. Product documentation. Conclusion.

Analytic Tools 89

Analytic Tools Feedback Software Data Visualization Customer Experience 89

Userpilot

FEBRUARY 28, 2023

Bug reports are essential for improving the technical soundness of your product. Whenever users would like to share their opinions, request a feature or report a bug, they can do it via a feedback widget located in your resource center or in a visible place on your product dashboard. Passive customer feedback example from Slack.

User Testing 80

User Testing Customer Feedback Feedback Software Product Research 80

Userpilot

SEPTEMBER 4, 2023

Earn advocacy by exceeding expectations and proactively seeking referrals, reviews, testimonials, and feedback. Top brands orchestrate journeys seamlessly thanks to technology. With people, processes, and technology in place, implement optimizations while monitoring performance data. The goal is repeat purchases.

Data Visualization 52

Data Visualization User Testing Analytic Tools Customer Feedback 52

Reveal

DECEMBER 13, 2021

Many times, they have faced limitations only due to the fact that they are living and breathing human beings; and there’s only so much that they can do with their time, energy, information, and resources available to them. With technological advancement, the impact that analytics can have in the healthcare industry is tremendous.

Data Visualization 52

Data Visualization Healthcare Analytic Tools Reporting Tools 52

Userpilot

DECEMBER 9, 2021

While not technically a part of the positioning process, successful positioning is not possible without researching the market. Userpilot’s dashboard with some of its onboarding features. And as they do so, they may show little restraint in venting their dissatisfaction in reviews and on social media. Identify your competition.

Research Software 94

Research Software Feedback Software Analytic Tools Positioning 94

Userpilot

MAY 22, 2024

To help you, we’ve listed the 10 best customer lifecycle management platforms in the market, including key features, user reviews, and pricing. To choose the right customer lifecycle software, you should identify your business needs, research options, and review its integrations. Review available integrations. Enterprise.

Analytic Tools 98

Analytic Tools Research Software Feedback Software Reporting Tools 98

Userpilot

JUNE 4, 2021

Powerful data and analytics – Using WalkMe’s dashboard, you can easily see all your user onboarding data and analytics. Great for large enterprises – If you take a look at WalkMe’s reviews online, you will see a pattern – almost all the reviewers are working in companies with hundreds, even thousands, of employees.

Feedback Software 59

Feedback Software Analytic Tools User Testing Customer Feedback 59