UX Planet

APRIL 19, 2025

How New Heuristics Are Reshaping the Creative Process Between Humans andMachines Image generated byChatGPT When the wave of generative AI tools began flooding the market, I must confess my reaction was mixed: a sense of fascination for the possibilities and concern for the ethical challenges looming on the horizon.

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Generative AI Research Software Data Visualization Analytic Tools 95

The Product Coalition

APRIL 25, 2022

No product tool or template can save you if you’re not killing it in these three areas. That’s why we’ve listed 12 tools that the best product managers use to do their jobs better? That’s why we’ve listed 12 tools that the best product managers use to do their jobs better?—?and and not the best product management tools.

Analytic Tools 174

Analytic Tools Data Visualization Feedback Software Research Software 174

Userpilot

SEPTEMBER 21, 2022

How can you use knowledge base tools to guide your customers and remove their frustrations while using your product? An in-app knowledge base enables you to take advantage of the self-serve support model for effective customer service delivery. There are numerous knowledge base tools in the market.

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Data Visualization 98

Userpilot

JULY 21, 2024

Embarking on a career as a business intelligence analyst involves a combination of education, skills development, and practical experience. This guide will provide you with a comprehensive overview of the path to becoming a successful business intelligence analyst. Let’s dive in!

Embedded Analytics 52

Embedded Analytics Data Visualization Analytic Tools Reporting Tools 52

Userpilot

APRIL 24, 2024

What AI tools you can use. It also enhances their decision-making processes and provides insights necessary to personalize customer experiences , like onboarding flows for greater satisfaction and loyalty. There are also governance and ethical concerns, like data privacy or AI bias. AI analytics are coming soon.

Analytic Tools 95

Analytic Tools Feedback Software Data Visualization Reporting Tools 95

Userpilot

AUGUST 22, 2024

According to Userpilot’s SaaS Product Success Metrics Benchmark report , Fintech and Insurance companies had the second-lowest activation and adoption rates of all industries. This is because the client onboarding process in financial services faces unique challenges. What are they? Let’s get started.

Reporting Tools 111

Reporting Tools Data Visualization Onboarding KPIs Analytic Tools 111

Userpilot

JULY 24, 2024

Whether you’re looking to deepen your expertise, stay updated with industry trends, or find practical tools to enhance your workflow, the right resources are essential for continuous growth and success. Looking to leverage product data for insights? Consider Userpilot for its engagement features and analytics capabilities.

Embedded Analytics 52

Embedded Analytics Data Visualization Analytic Tools Reporting Tools 52

UX Planet

FEBRUARY 6, 2025

Todays Fintech disruptors and neobanks are igniting our brains reward centers with flashy visuals, gamified challenges and social interactivity that practically beg us to keep coming back for more. It ultimately changes how we think about financial services. Today, clients expect more than a basic straightforward financial service.

Banking 80

Banking Data Visualization Customer Experience Feedback Software 80

Userpilot

JULY 31, 2023

How does it compare to other similar tools? It’s widely used to support digital transformation projects through super detailed user education programs and new employee onboarding. WalkMe Surveys allow you to collect customer feedback , including NPS data. WalkMe offers custom pricing plans based on predicted usage.

Data Visualization 98

Data Visualization Embedded Analytics Analytic Tools Feedback Software 98

Reveal

MARCH 9, 2023

Reveal Embedded Analytics Integration is the most important thing to consider when choosing an embedded analytics vendor to partner with. When analytics into an existing application, the user experience, workflows, and branding must flow seamlessly without adding complexity or confusion to your customers.

Embedded Analytics 69

Embedded Analytics Analytic Tools Data Visualization Customer Experience 69

Userpilot

MAY 20, 2024

Without retention, a SaaS business doesn’t have a predictable revenue stream necessary for growth. Retention makes businesses more profitable by reducing the CAC and making account expansion easier. Create comprehensive self-service resources to enable users to solve problems independently. The solution?

Data Visualization 105

Data Visualization Embedded Analytics Analytic Tools Customer Feedback 105

Userpilot

JULY 6, 2023

So you need to find the tool that works for your unique goals and needs. Since SurveyMonkey can’t completely satisfy everyone, let’s look at 15 survey tools that can help you collect employee feedback, user sentiment , and more valuable data. You know there’s no one-size-fits-all solution. Poor survey design options.

Data Visualization 98

Data Visualization Embedded Analytics Analytic Tools Feedback Software 98

Amplitude

SEPTEMBER 5, 2019

As I have worked with companies, departments, and teams to help them make more data-informed decisions, I have noticed that they usually fall into one of three categories: They fully integrate evidence-based decision-making into how they work. For the rest of us, and as an analytics practitioner I do mean “us,” there’s the second group.

Data Visualization 90

Data Visualization Embedded Analytics Analytic Tools Weak Development Team 90

Userpilot

APRIL 21, 2024

Resolve issues quicker and provide efficient customer service. Free up support staff to focus on more complex issues by also adding self-service resources. User segmentation is one of the best tools for personalizing your in-app support and providing targeted support to different groups.

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Embedded Analytics 98

Userpilot

DECEMBER 31, 2024

Moreover, by investing in Userpilots resource center, you not only reduce reliance on your support team but can also take full advantage of it through self-service and enhance the product experience. An in-app resource center is crucial to delivering a top-notch self-serve experience. Userpilot resource center analytics.

Embedded Analytics 52

Embedded Analytics Analytic Tools Data Visualization Feedback Software 52

Userpilot

NOVEMBER 2, 2022

Today’s SaaS market is highly competitive, and in this industry with a lot of similar products and prices, superior customer service makes all the difference. There is much work to be done, from recruiting and training support agents, to purchasing expensive tools and working shifts. AI tools are a must in customer service.

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Artificial Inteligence Data Visualization Reporting Tools Customer Experience 98

Userpilot

SEPTEMBER 2, 2022

When it comes to choosing a customer education platform, there are so many options to pick from. Self-service , intuitive design, and customization used to be key requirements but today most tools have these, so it’s easy to get lost in the ocean of options. What is customer education? More loyal customers.

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Analytic Tools Feedback Software Reporting Tools Education 98

Userpilot

FEBRUARY 13, 2024

Having a hard time choosing the perfect customer self-service software? This article covers: Key benefits of the self-service method. Important features to look out for in a self-support tool. Seven of the best software tools to choose from, along with their features and pricing. Offer 24/7 support.

Analytic Tools 52

Analytic Tools Reporting Tools Feedback Software Embedded Analytics 52

Userpilot

APRIL 21, 2023

How do you build an in-app resource center that gives customers a valuable self-service experience ? TL;DR An in-app resource center is a space where users can find educational content and help articles within the application itself. In-app knowledge bases are a valuable tool for new users learning how to use your product.

Feedback Software 98

Feedback Software Analytic Tools Data Visualization Embedded Analytics 98

Userpilot

MAY 8, 2024

Deliver exceptional customer support using AI and self-service resources. Identify friction points through analytics like a funnel or path analysis. Educate customers with resources in multiple formats like blogs, webinars , or videos. Integration : to embed tools seamlessly into their workflows.

Data Visualization 105

Data Visualization User Testing Customer Feedback Analytic Tools 105

Userpilot

MARCH 31, 2023

So let’s see what these metrics are and how you can leverage user onboarding analytics to optimize them. TL;DR User onboarding is the process that users undergo to adopt your product or service. Tracking user onboarding metrics gives you a bird’s eye view of your onboarding efforts so you can make data-driven decisions.

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Onboarding KPIs Analytic Tools Data Visualization Embedded Analytics 97

Userpilot

DECEMBER 12, 2023

Looking for a good self service support tool and wondering which one of Pendo, Appcues, and UserGuiding is the best option for your SaaS company? There are plenty of tools for self service support on review sites, but they don’t make the choice any easier. Let’s compare them! Let’s dive in!

Embedded Analytics 52

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Userpilot

MAY 9, 2024

Happy customer service can be the difference between inconsistent revenue and a good bottom line. This article takes a deep dive, showing you what happy service really means and practical steps to keep customers happy throughout their relationship with you. How to measure customer satisfaction to ensure happy customer service?

Data Visualization 105

Data Visualization Reporting Tools Customer Experience Customer Feedback 105

Amplitude

MARCH 12, 2019

We have a running joke on the product development team: “If a chart falls in the woods and there’s no one around to analyze it, does it make an insight?”. We believe that a healthy data culture is not merely defined by data access. Why your data needs context within a story. Our answer is no.

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Data Visualization Embedded Analytics User Testing Customer Feedback 94

Userpilot

MAY 26, 2022

What is product education? How can you use a user onboarding platform to build a great product education in-app experience for your users? Let's dive into what product education is, its importance, how you can build it, and what tools you can use to educate your customers. What is product education in SaaS?

Feedback Software 98

Feedback Software Analytic Tools Research Software Education 98

Userpilot

NOVEMBER 29, 2022

Curious how customer churn data can improve customer retention? Tactics for predicting churn and retaining customers. Keep reading to get actionable insights and fuel your product growth ! Tactics for predicting churn and retaining customers. Keep reading to get actionable insights and fuel your product growth !

Data Visualization 105

Data Visualization Customer Feedback User Testing Customer Experience 105

Userpilot

AUGUST 18, 2022

In fact, studies predict that in the foreseeable future, customer experience will become more important than price and even the product itself. So investing in superior customer experience and constantly optimizing it is one of the best ways to future-proof your business. SaaS businesses are next.

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Feedback Software Data Visualization Embedded Analytics User Testing 98

Userpilot

FEBRUARY 21, 2023

But how does user adoption impact your business? In this post, we’ll clarify what user adoption is, explain the best practices, and share some tools you can leverage to make a bigger impact in your job. Measure your results with product analytics and keep improving. Offer self-service support with an in-app knowledge base.

Analytic Tools 97

Analytic Tools Feedback Software Research Software Data Visualization 97

Userpilot

SEPTEMBER 19, 2024

In contrast, more experienced customers who are switching over from using similar tools likely want a streamlined onboarding flow that gets straight into the nitty-gritty. Take a cue from our client Attention Insight — they managed to increase user activation by 47% after implementing interactive walkthroughs created with Userpilot!

Data Visualization 101

Data Visualization User Testing Customer Experience Research Software 101

Reveal

AUGUST 31, 2022

Reveal Embedded Analytics. Businesses of all industries and all sizes incorporate embedded analytics technologies and capabilities into their own software, SaaS platforms, Angular apps , or other apps because of the tremendous benefits that they get. Crypto: Leverage the most suitable market conditions and invest intelligently.

Data Visualization 52

Data Visualization Embedded Analytics Analytic Tools Telecommunications 52

Userpilot

SEPTEMBER 22, 2023

Looking for an effective self service support tool and wondering if UserGuiding is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether UserGuiding is the ideal choice for your self service support needs. Let’s get started!

Embedded Analytics 52

Embedded Analytics Data Visualization Reporting Tools Analytic Tools 52

ProductPlan

SEPTEMBER 17, 2019

But as data-driven decision making takes on increased significance, we’ve seen “ product ops ” emerge to fill in the gap between the leadership and vision aspects of the product management and the facts and figures that inform team members. Manage with data: While we used to beg for information, now we find ourselves drowning in it.

Data Visualization 63

Data Visualization Embedded Analytics Dashboard Reporting Tools 63

Userpilot

MAY 8, 2024

In-app messaging tools are powerful communication channels that improve app retention and enhance brand loyalty. This article discusses how in-app messaging works and the tools to grow your product and business. 10 best in-app messaging tools for SaaS companies: Userpilot – the best in-app messaging solution for web apps.

Analytic Tools 105

Analytic Tools Feedback Software Data Visualization Reporting Tools 105

Userpilot

FEBRUARY 21, 2023

But how does user adoption impact your business? In this post, we’ll clarify what user adoption is, explain the best practices, and share some tools you can leverage to make a bigger impact in your job. Measure your results with product analytics and keep improving. Offer self-service support with an in-app knowledge base.

Analytic Tools 91

Analytic Tools Feedback Software Research Software Data Visualization 91

Userpilot

MAY 31, 2023

TL;DR AI in customer experience refers to the use of AI technologies to enhance and improve the interactions between businesses and their customers. It involves leveraging AI to better understand customer preferences, analyzing data, automating processes, and delivering personalized experiences.

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Analytic Tools Feedback Software Customer Experience Artificial Inteligence 97

Userpilot

DECEMBER 6, 2022

It is also one of the busiest, most complex departments, often handling many tools, managing multiple campaigns and events, and coordinating with internal and external stakeholders. The centralization promoted by these tools ensures brand assets and marketing materials are easier to find. What is marketing resource management (MRM)?

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Customer Experience 98

Userpilot

FEBRUARY 25, 2024

Looking for an effective self-service support tool and wondering if GainsightPX is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether GainsightPX is the ideal choice for your self-service support needs. Let’s get started!

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