Intercom, Inc.

NOVEMBER 14, 2018

There are many parts to a high-performing sales organization – the right people, processes and strategy, to start. But today, the underlying backbone of all of it is the right data. While science has always been part of sales, it’s hard to ignore the increasing importance of taking a data-driven approach to growing your business.

Data Visualization 188

Data Visualization Outbound Inbound KPI 188

Revulytics

SEPTEMBER 18, 2019

In these blog posts, we ask the presenters to share their insights - we encourage you to watch the full on-demand webinars for even more details. In his webinar, experienced B2C and B2B product leader Tim Herbig , author of Lateral Leadership: A Practical Guide for Agile Product Management , shows how to be a data-informed product manager.

Data Visualization 75

Data Visualization User Testing Information Product Research 75

ProductPlan

FEBRUARY 15, 2022

Meanwhile, smaller companies need more tactical support around managing data, tools, and communications. Where does the product operations domain intersect with data? A strong product operations worker must know the product well, which demands deep curiosity and insight. Getting familiar with data is key to success.

Data Visualization 92

Data Visualization Reporting Tools Analytic Tools Research Software 92

The Product Coalition

MARCH 15, 2020

Product strategy, discovery, and delivery: These are the three general dimensions for which product managers are responsible to optimize in a customer-centric organization. Product strategy exists outside the well defined guideposts of dual-track agile (a product discovery and delivery methodology).

Data Visualization 78

Data Visualization Analytic Tools Product Research Customer Experience 78

Userpilot

APRIL 7, 2024

When it comes to boosting your product growth, user tracking tools can make your life a lot easier. They offer insights into product performance , what your users are doing inside your product, and why they are doing it. But how do you know you’re picking the right tools? Tableau is the best user data visualization tool.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

The Product Coalition

JULY 1, 2019

Your mind runs through your dashboard. In practice companies struggle with settling for just one top KPI, and with good reason. North Star Metric, One Metric, top business KPI?—?are The more value you capture the more money, data and other resources you have to invest in delivering yet more value to the market.

KPI 90

KPI Data Visualization Workshop Analytic Tools 90

Intercom, Inc.

DECEMBER 12, 2019

Most SaaS companies start with a free software offering – providing a preview of their product’s capabilities before encouraging their users to grow into pro or enterprise solutions. Vidyard initially built and marketed themselves as an enterprise-focused company. Michael calls this strategy “reverse freemium.”

Reporting Tools 169

Reporting Tools Research Software Onboarding KPIs Customer Experience 169

Amplitude

JANUARY 23, 2018

ranging from startups with only a handful of engineers to large enterprises with thousands of PMs. PMs will then ask for more dashboards, but whenever they need to explain why a metric changed they say they’ll “get back to that next meeting” (and they never do). Good product teams understand the value of focus.

Weak Development Team 102

Weak Development Team Data Visualization User Testing Analytic Tools 102

UX Studio

MARCH 11, 2024

With over 17 years of experience as a designer, he primarily assists others in their career growth by providing thoughtful, concise tips and tricks, whether related to tools or any form of communication. When I got into design, it was very much for the visual aspect of it. Dan is an active member on LinkedIn with over 30k followers.

User Testing 66

User Testing Feedback Software Research Software Data Visualization 66

Userpilot

JANUARY 31, 2023

In this comprehensive guide, we’ll break down underlying customer activation strategies and actionable strategies, specific onboarding tools , and techniques, and tangible examples to learn from. How can you craft an effective customer activation strategy of your own? What are you waiting for?

Analytic Tools 98

Analytic Tools Feedback Software Research Software Data Visualization 98

Hutwork

MARCH 9, 2018

And as a product manager finding out how others made a strategy work, whether it was implementing a road-map software or avoiding other’s pitfalls can make or break your product’s success. The data backs it up. You may be an entrepreneur creating SaaS platforms or a product manager for an enterprise. 6 I hate MVPs.

Article 82

Article Feedback Software Research Software User Testing 82

Mironov Consulting

FEBRUARY 6, 2020

I’m often asked what KPIs B2B/enterprise product folks should use, or what OKRs they should choose. But this raises three broad questions: Shouldn’t we spend more time choosing our specific KPIs (or OKRs) than deciding whether to adopt metrics in general ? Why KPIs from consumer companies don’t fit well with B2B/enterprise.

B2B 118

B2B Enterprise Onboarding KPIs User Testing 118

Birst BI

JANUARY 29, 2019

How do you deliver more insights out to more people? Operationalizing BI and analytics – that is, putting the power of data in the hands of everyone across the enterprise, not just analysts and data scientists – has always been the mantra for Birst co-founder Brad Peters. Do you see the bottleneck?

Data Visualization 78

Data Visualization Analytic Tools Artificial Inteligence Reporting Tools 78

ProductPlan

NOVEMBER 20, 2020

Whether it’s an in-app transaction, an enterprise sale, or an e-commerce purchase, the product team will likely chalk that up as a victory and another tick on a KPI. The final source for spying frequent frustration points is by using your product analytics to see when users give up and quit. Accounting. Dead ends and bailouts.

Onboarding KPIs 52

Onboarding KPIs User Testing Customer Experience Product Research 52

ProductPlan

SEPTEMBER 17, 2019

But as data-driven decision making takes on increased significance, we’ve seen “ product ops ” emerge to fill in the gap between the leadership and vision aspects of the product management and the facts and figures that inform team members. Manage with data: While we used to beg for information, now we find ourselves drowning in it.

Data Visualization 54

Data Visualization Embedded Analytics Dashboard Reporting Tools 54

Userpilot

JULY 26, 2022

With a tool like Userpilot , you can create all of these without a single line of code. You cannot measure the effectiveness of your customer retention strategy without retention metrics. 10 Customer retention KPIs and metrics to measure retention. Retention KPI #1 Customer retention rate. What is customer retention?

Onboarding KPIs 98

Onboarding KPIs Feedback Software Analytic Tools Customer Feedback 98

The Product Guy

OCTOBER 4, 2019

And I love graphs, metrics, and the data that powers them because they communicate results and inspire ideas. And at the heart of the OKR system lies metrics and data. So I took these and worked with our data science and customer success teams to understand the product metrics (KPI’s) that influence these results the most.

Reporting Tools 95

Reporting Tools Research Software Feedback Software Analytic Tools 95

Gainsight

AUGUST 19, 2020

Our customer success teams cover small, mid-market, and enterprise, with customer operations and customer support teams. How do we build a cohesive team with a coherent strategy that also represents our company mission? We have enterprise customers like 3M and Costco too. At Omada Health, we think in terms of very big data. .

User Testing 98

User Testing Customer Experience Analytic Tools Data Visualization 98

ProductPlan

NOVEMBER 10, 2020

In between “scrappy startup” and “enterprise behemoth” lies the mid-size company. They don’t have nearly the same resources as their larger, enterprise-class competitors who can outspend you. Even if your product is functionally superior, larger companies can fund more loss-leading land grabs and concierge-level customer service.

Data Visualization 53

Data Visualization Roadmap Software Review Technical Review 53

Roadmunk

JULY 20, 2017

Real value pops up when you calculate LTV of your enterprise customers vs. business subscribers vs. professional users or long-time customers vs. newer customers (or any other categorization you see fit). Looking at the Technology Adoption Lifecycle Model, your LTV is a major KPI once in the Early Adopters phase—just before the chasm.

Customer Experience 74

Customer Experience Product Management Product Manager Technical Review 74

Birst BI

MAY 14, 2019

Cloud, digital transformation, mergers and acquisitions, big data analytics, data monetization, and more are all critical business initiatives creating an even greater divide between centralized IT and decentralized analytic teams in the business. Register for the Birst 7 online product launch event, scheduled for June 5.

Data Visualization 9

Data Visualization Analytic Tools Reporting Tools Government 9

Gainsight

DECEMBER 23, 2019

She was most recently customer success head at BetterWorks where she led services, customer support management, ops, and training team. Prior to that, Adam held executive roles at Yesmail for over nine years, heading customer experience, product dev, and technology services teams. Are you selling more to enterprises?

Customer Experience 52

Customer Experience Onboarding KPIs User Friction Data Visualization 52

The Product Coalition

OCTOBER 5, 2021

Whether you are a large enterprise with vast resources or a startup with a limited budget, it’s common to find that you have product development problems that are either not identified or not properly addressed. Teams that have mixed reporting lines can find themselves pulled apart by competing instructions and priorities.

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Weak Development Team Reporting Tools Research Software Feedback Software 149