Userpilot

MARCH 18, 2024

In SaaS, a new user activation dashboard can become a massive product analytics tool to understand and optimize the user journey. But how can a dashboard for user activation can help you engage more users? moment ," where the core value proposition of your service becomes clear and tangible.

Data Visualization 105

Data Visualization Onboarding KPIs Dashboard Customer Experience 105

Roman Pichler

JANUARY 20, 2025

Listen to the audio version of this article: [link] A Product Strategy System The product strategy system in Figure 1 consists of four main parts: people, processes, principles, and tools. Are the right tools applied? Next, collect the relevant data. Are they properly empowered and adequately qualified? If so, what are they?

Systems Review 167

Systems Review Product Strategy Strategy Product Research 167

Userpilot

JUNE 28, 2024

If you are a SaaS company, the chances are you’ve come across the term “self-serve analytics” at some point online. Unlike traditional data analysis methods, self-serve analytics equips everyone in your organization to explore data and take the right actions in real time. Choosing a good business intelligence tool.

Data Visualization 104

Data Visualization Analytic Tools Feedback Software Reporting Tools 104

Mind the Product

SEPTEMBER 5, 2019

“We are a data-driven company”. And, while the logic behind a data-driven approach is undeniable, too often the expectations that come with it aren’t met. And, while the logic behind a data-driven approach is undeniable, too often the expectations that come with it aren’t met. Improper Testing.

Data Visualization 169

Data Visualization KPI Customer Experience User Testing 169

Userpilot

MAY 8, 2024

Wondering how to build a customer success dashboard for your team? From the article, you will learn what a customer success dashboard is, why you need it, and what metrics it should include. And how to build a dashboard for your customer success team using Userpilot analytics ! Why does your team need a CS dashboard?

Data Visualization 105

Data Visualization Dashboard Onboarding KPIs Analytic Tools 105

Userpilot

FEBRUARY 29, 2024

As you’re researching customer analytics platforms, you’ve probably noticed how hard it is to find reliable information on the available solutions. TL;DR Customer analytics platforms are specialized tools that allow you to collect and analyze data. Starts with Einsten Predictions’ $75/month billed annually.)

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Intercom, Inc.

DECEMBER 8, 2020

Modern customers expect quick, personal, and effective service. But with so much data to consider, how can you define the help desk metrics that matter for your team? But with so much data to consider, how can you define the help desk metrics that matter for your team? What are help desk metrics?

Onboarding KPIs 211

Onboarding KPIs Customer Feedback Data Visualization Customer Experience 211

The Product Coalition

FEBRUARY 14, 2023

Everyone talks about getting insights from digital products and processes, yet I’ve seen it done wrong so many times that the subject demands revisiting, especially in light of the emerging field of DataOps. Data is increasingly complex and complexity can only be managed via stable and reliable foundations. What is an Insight?

Data Visualization 167

Data Visualization Customer Feedback KPI Customer Experience 167

Userpilot

FEBRUARY 5, 2023

Do you need some behavioral KPI examples to understand what metrics to track and why? Behavioral key performance indicators (KPIs) can help you understand user experience and measure feature adoption. Then you can use its valuable insights to make data-driven decisions for your SaaS business.

Onboarding KPIs 98

Onboarding KPIs KPI Analytic Tools Feedback Software 98

Userpilot

OCTOBER 16, 2023

Like any form of analytics, product marketing analytics is all about capturing key data and optimizing the customer experience using that data. Unlike marketing analytics which focuses on replicating marketing successes, product analytics focuses on improving the product. What is product analytics?

Data Visualization 105

Data Visualization Analytic Tools Onboarding KPIs Feedback Software 105

Userpilot

DECEMBER 5, 2023

Customer satisfaction analytics are key to understanding what makes your customers happy and building a product that retains users. But how can you leverage this user sentiment data to lead product development and grow your business? There’s no single KPI to measure customer satisfaction.

Data Visualization 97

Data Visualization Customer Satisfaction Analytic Tools User Testing 97

The Product Coalition

FEBRUARY 27, 2023

Fueled by product insights and strategy, the work exceeded every key metric. Written by Michael Agombar Many times, we see a client’s data collection methods to be lacking, in which case we create analytic tracking plans. Luckily for us, our client, Champion , the iconic retail brand, had analytics that were incredibly strong.

Data Visualization 148

Data Visualization Customer Feedback Customer Experience Analytic Tools 148

Roman Pichler

APRIL 13, 2021

Using KPIs and collecting the relevant data helps you balance intuition with empirical evidence. A Goal-directed Approach to Choosing KPIs. I am not a big fan of “standard” KPIs, for example, customer acquisition cost (CAC), churn, and number of active users for SaaS products. Think of driving a car.

Feedback Software 280

Feedback Software Data Visualization Analytic Tools Research Software 280

Userpilot

MAY 30, 2025

One look at your mobile app analytics dashboard, and you just want to shut your eyes and scream in frustration. You aim to extract meaningful insights to improve app performance and user engagement. What decision will this data influence? Data is not fulfilling its value if it is not making an impact on your product.

Onboarding KPIs 89

Onboarding KPIs Feedback Software Analytic Tools Research Software 89

Product Talk

JUNE 19, 2024

I’m disappointed to see the rise of generative AI tools that are designed to replace discovery with real humans. And I like to use opportunity solution trees to visualize our work to help us stay aligned on what we think we know. Everything we do in discovery is in service of that. Too many generative AI tools miss this point.

Generative AI 337

Generative AI Product Research Feedback Software Analytic Tools 337

Intercom, Inc.

NOVEMBER 14, 2018

But today, the underlying backbone of all of it is the right data. While science has always been part of sales, it’s hard to ignore the increasing importance of taking a data-driven approach to growing your business. As a sales rep, you need to be comfortable understanding the data behind your pipeline. New business KPIs.

Data Visualization 188

Data Visualization Outbound Inbound KPI 188

Userpilot

JUNE 1, 2022

When it comes to KPIs vs metrics, which one should you measure to get better insights? Metrics and KPIs are often used interchangeably, but they also have differences. In this article, you will learn: What is a KPI in SaaS? Why is it so important to track KPI, metric, or measure? SaaS KPIs examples.

Onboarding KPIs 98

Onboarding KPIs KPI Analytic Tools Data Visualization 98

The Product Guy

OCTOBER 4, 2019

And I love graphs, metrics, and the data that powers them because they communicate results and inspire ideas. And at the heart of the OKR system lies metrics and data. So I took these and worked with our data science and customer success teams to understand the product metrics (KPI’s) that influence these results the most.

Reporting Tools 239

Reporting Tools Research Software Feedback Software Analytic Tools 239

Userpilot

JANUARY 15, 2021

Without product analytics, how do you know how to move the needle with your product growth? If you’re only beginning your adventure with product analytics, looking at all the usage data may seem overwhelming at first glance: Source: Heap. Here are the need-to-know takeaways: What is Product Analytics?

Data Visualization 90

Data Visualization Analytic Tools Onboarding KPIs Feedback Software 90

Amplitude

MARCH 21, 2019

Have you noticed recently an increase in the usage of the terms ‘data-driven’, ‘data-informed’, and ‘data-inspired’ around your office? What does data-inspired actually mean and how is it different from being data-informed? Data-driven, data-informed, and data-inspired describe how data should be used.

Data Visualization 107

Data Visualization Information Reporting Tools User Testing 107

The Product Coalition

MARCH 15, 2023

If you’re a financial services product manager, you’ll know that crafting an effective fintech app onboarding process is no small feat. There are challenges unique to financial services that become magnified when dealing with mobile devices. Chances are the ones you frequently use have a simple, intuitive app onboarding process.

Onboarding KPIs 158

Onboarding KPIs Analytic Tools Research Software Data Visualization 158

Mixpanel

JANUARY 19, 2021

You need more data: What’s the baseline for improvement? Let’s unpack retention analysis for product managers, from high-level goals (what to prioritize) to actionable tips for retention analysis (how to segment retention data) in Mixpanel. There is, of course, no simple answer. How do you define retention for this product?

Data Visualization 119

Data Visualization Analytic Tools Onboarding KPIs Customer Experience 119

Intercom, Inc.

JULY 6, 2021

Global support teams can positively influence customer retention, especially if they provide service in their customers’ native language. You’ll either need to set up regional teams to provide round-the-clock coverage or look into self-service solutions such as chatbots or a knowledge base to help customers during off-hours.

Customer Experience 232

Customer Experience Data Visualization User Testing Customer Feedback 232

Mixpanel

MAY 27, 2021

When identifying your key performance indicators (KPIs), it’s crucial to tailor the exact definition to your business. For example, what does it mean to be “active” in your product? No stock definition or out-of-the-box dashboard can capture this for you. Summary KPIs vs. Growth KPIs.

Data Visualization 140

Data Visualization KPI Customer Experience User Testing 140

Userpilot

APRIL 23, 2021

Looking for user persona examples to inspire your research, or (product) marketing strategy? Then, I’ll go a bit deeper and look into 10 user persona examples for 3 SaaS tools, to showcase how products with several different use cases can have dramatically different personas. Creating a user persona can be hard sometimes.

Analytic Tools 98

Analytic Tools Feedback Software Research Software User Testing 98

Birst BI

AUGUST 23, 2018

However, there are simply not enough data scientists in the world to deliver on the AI potential. Data scientists building AI applications require numerous skills – data visualization, data cleansing, artificial intelligence algorithm selection and diagnostics. The Outsourcing of Data Science Functions.

Data Visualization 73

Data Visualization Artificial Inteligence Analytic Tools Reporting Tools 73

Alchemer Mobile

MARCH 26, 2021

To give you a general idea of where the mobile playing field is today, here are a few 2020 stats from our friends at App Annie : App Annie’s State of Mobile report is a fantastic place to start when looking for a general lay of the land and high-level stats. as well as from implicit data (favorited items, past purchasing behavior, etc.).

User Testing 257

User Testing Customer Experience Feedback Software Customer Feedback 257

The Product Coalition

NOVEMBER 13, 2022

Data Driven Expectations and Validation Shot in Budapest in 2018 during our MBA trip Setting the Context Product Managers often start with an Outside-In perspective. An insightful discussion and probing questions drive a better and more sustainable solution that results in better value creation and capture. The Return of the King?—?Data

KPI 147

KPI Data Visualization Framework Customer Experience 147

Userpilot

SEPTEMBER 7, 2023

Surveys are one of the most effective ways to collect user feedback and actionable product analytics. In this guide, we’re going to go through: The SaaS analytics you can gather through surveys. Collecting a combination of quantitative and qualitative data is the best way to avoid survey bias. Let’s get into it!

Analytic Tools 103

Analytic Tools Data Visualization Feedback Software Product Research 103

Intercom, Inc.

FEBRUARY 10, 2022

To keep up with these changes, last year we released our first Intercom Customer Support Trends Report. The report highlighted how support teams were adopting conversational support tools to meet rising customer expectations and a flood of inbound queries. Last month, we published the second edition. Fast forward one year.

Reporting Tools 211

Reporting Tools Research Software Feedback Software User Testing 211

Userpilot

NOVEMBER 18, 2023

The data obtained from the process lets you adapt and refine your strategies, ensuring you make proactive moves to improve key growth metrics. The best visualization types to make actionable decisions from your analysis. Determine the right analysis report to use. Customize data points.

Data Visualization 104

Data Visualization Onboarding KPIs Analytic Tools Customer Experience 104

The Product Coalition

SEPTEMBER 9, 2022

The foremost way companies know which features to allocate their time toward building is by establishing key performance indicators (KPIs). Everything should always go back to the data and metrics! As companies usually have many different KPIs, maintaining or growing customer retention is a key KPI that each business commonly shares.

Feedback Software 147

Feedback Software Analytic Tools User Testing Data Visualization 147

Userpilot

APRIL 29, 2024

For example, age or product usage patterns. A segmentation survey is used to gather the data necessary to segment customers. A market segmentation survey is a market research tool. By asking targeted questions, businesses can identify who their customers are, what they need, and how they interact with products or services.

Analytic Tools 104

Analytic Tools Research Software Feedback Software Product Research 104

Indicative

SEPTEMBER 19, 2018

So why would you settle for business analytics that don’t keep up with the rest of your life? That’s why we’re announcing a new, quick set-up integration that will bring your analytics up to speed. Now, Indicative customers who use Snowplow will have the power to analyze their business data in real time.

Data Visualization 86

Data Visualization Customer Experience Dashboard Analytic Tools 86

Amplitude

NOVEMBER 20, 2020

Worried they will track the wrong metrics, and pick the wrong KPIs. Worried that they’ll end up with unusable and untrustworthy data. Learning how to “see” data. Unlocking the long tail of insights & t-shaped instrumentation. Steps (a big deal for Fitbit users, maybe more of a KPI). Measurement vs. metrics.

Data Visualization 119

Data Visualization Analytic Tools KPI User Testing 119

Userpilot

JANUARY 31, 2023

In this comprehensive guide, we’ll break down underlying customer activation strategies and actionable strategies, specific onboarding tools , and techniques, and tangible examples to learn from. You can’t create an engaged, loyal customer without the right tool for the job. What are you waiting for?

Analytic Tools 98

Analytic Tools Feedback Software Research Software Data Visualization 98

The Product Coalition

FEBRUARY 5, 2019

That’s what real-time analytics tools can provide. What is real-time analytics? According to Gartner, real-time analytics means that the analysis happens within seconds after new data is received. Apps aren’t predictable once you release them into the real world. Time is not on your side.

Data Visualization 60

Data Visualization Analytic Tools Customer Experience Customer Feedback 60