Alchemer Mobile

APRIL 14, 2021

In our 2021 Mobile App Engagement Benchmark Report , a study of 1,000 apps across a billion+ app installs, we take a close look at apps in the Media and Entertainment category. In our data, Media apps are segmented into six subcategories: News (global news networks, newspapers, etc.). Music Apps.

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Feedback Software Research Software Technical Review User Testing 246

Alchemer Mobile

MAY 27, 2020

Everyone is picking up new habits and hobbies, and therefore creating more demand for certain products during quarantine. We’re also adopting new shopping strategies such as using delivery services and curbside pickup. Download the 2020 Mobile Customer Engagement Benchmark Report for Retail Apps. And that’s where we come in!

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Feedback Software User Testing Customer Feedback Customer Experience 147

Alchemer Mobile

JUNE 16, 2020

If you’re a product manager or mobile marketer for a travel brand, put yourself in your customer’s shoes. Download the 2020 Mobile Customer Engagement Benchmark Report for Travel Apps. Data included in the report: The profile of an average app in the travel category. Mobile app customer retention data.

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Travel Feedback Software User Testing Customer Feedback 147

Userpilot

OCTOBER 31, 2022

Talk with your sales and customer service teams to better understand your customer profiles. Constantly fine-tune each negative persona with new data from your growing user base. Userpilot helps you collect user data in-app and collect direct feedback from users via microsurveys. How to collect data and build negative personas.

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Feedback Software User Testing Research Software Data Visualization 97

Usersnap

FEBRUARY 14, 2023

Instead, you can follow this hands-on guide for go-to-market strategy and product launch plans. In this article, we’ll share tips and advice all about SaaS go-to-market strategies , with questions to ask, things to consider, and data to research so you can start your commercial enterprise on the right footing. Let’s dive in!

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Research Software Feedback Software User Testing Product launches 52

Userpilot

AUGUST 14, 2023

As third-party data becomes less reliable, first-party analytics are going to shape most business decisions going forward. And the transition is already happening, as 88% of marketers think first-party data is more important now than a couple of years ago. While first-party data is completely private.

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Data Visualization Analytic Tools Feedback Software Customer Feedback 98

The Product Coalition

JULY 1, 2019

After a brief hello she lands the big question on you: “How is the product doing?” Your mind runs through your dashboard. The more value you capture the more money, data and other resources you have to invest in delivering yet more value to the market. Upcoming Workshops Lean Product management ?—?Barcelona?—?July

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KPI Data Visualization Workshop Analytic Tools 92

Userpilot

FEBRUARY 4, 2022

We’ll also go over how to improve essential SaaS sales metrics like customer acquisition cost, annual recurring revenue, average purchase value, and expansion MRR so you can make the most out of your SaaS product. SaaS sales can be broken down into three models: self-service, transactional, and enterprise. The self-service model.

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Feedback Software Research Software Reporting Tools Onboarding KPIs 98

Userpilot

MAY 30, 2023

Understanding how to choose CDP vendors that help you harness data, make the most of the insights you gather, and drive growth is a tricky challenge. In this article, we’re going to unpack what a customer data platform (CDP) is, explore the best tools out there, and share a few attractive alternatives.

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Analytic Tools Data Visualization User Testing Customer Experience 98

Userpilot

JULY 20, 2023

The undeniable advances in artificial intelligence have led to a plethora of new AI productivity tools across the globe. If you’re looking to accelerate product growth and adoption with the help of AI, you’re in the right place. Best AI tools for image generation: DALL-E: NLP image generator.

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Analytic Tools Feedback Software Data Visualization Reporting Tools 98

Intercom, Inc.

AUGUST 25, 2021

We came to the belief that, yes, it was, but that the tools that were available at the time were the things holding people back. We came to see that there was great, great room for improvement and that there was an opportunity to create tools that could much better support human connection.”. Right message, right time, right place.

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Data Visualization Customer Experience Onboarding KPIs User Friction 220

Userpilot

APRIL 22, 2024

Some of the most important traits of a product-led growth model include customer-centric design, frictionless exploration, fast value, self-serve customer experience , network effect, and virality. Basecamp offers a free trial to generate product-qualified leads. Slack populates empty spaces with in-app messages that drive action.

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Feedback Software Product Research Customer Experience Strategy 104

Intercom, Inc.

MARCH 22, 2022

Your teams are working less efficiently and effectively, doing three times the work, navigating disconnected tools and siloed information. And your business is not building rich customer profiles using first-party data to enable future targeted experiences. Customer success teams tailor onboarding flows based on initial sales data.

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Customer Communications Customer Experience Customer Feedback User Friction 129

Lenny Rachitsky

MARCH 12, 2024

Each week I tackle reader questions about building product, driving growth, and accelerating your career. Subscribe now P.S. Don’t miss Lennybot (an AI chatbot trained on my newsletter posts, podcast interviews, and more), my PM recruiting service (we help you hire Sr. AI + product management? See point #1 above.

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Technical Review Analytic Tools Research Software Feedback Software 136

Userpilot

MARCH 29, 2024

You can use viral messaging, for example, to force customers to pay attention to your brand and ignore other brands. Word-of-mouth marketing : Word-of-mouth marketing is a viral marketing strategy that relies on customers sharing their product experience with others. Userpilot's AI launch on Product Hunt.

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Branding Analytic Tools Feedback Software User Testing 105

Intercom, Inc.

JANUARY 24, 2019

Salesforce now receives thousands of applications for its Accelerate program, but the fundamentals of a good candidate remain the same : good ideas, good insights and an entrepreneurial drive. You’ve had a number of roles at Salesforce since you joined the company back in early 2002, from product management to startup relations.

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Analytic Tools Data Visualization User Testing Artificial Inteligence 151

Modus Create

MAY 5, 2021

Improving the human element within their tools. Atlassian has been rolling out features like reactions and emojis across their products. With all these improvements, the Atlassian tools now have more human elements to help you show much more than just the data. New products built natively on the cloud platform.

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Reporting Tools Data Visualization Customer Feedback Events 81

Pragmatic Marketing

OCTOBER 11, 2019

Hello and welcome to the Pragmatic Live podcast series where we tackle the biggest challenges facing today's product management, product marketing, and other market and data driven professionals with some of the best minds in the industry. Listen to the podcast episode here.

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Product launches Research Software User Testing Product Research 70

Pragmatic Marketing

OCTOBER 11, 2019

Hello and welcome to the Pragmatic Live podcast series where we tackle the biggest challenges facing today's product management, product marketing, and other market and data driven professionals with some of the best minds in the industry. Listen to the podcast episode here.

Product launches 70

Product launches Research Software User Testing Product Research 70

Intercom, Inc.

JUNE 23, 2020

Jane: I’m the senior product director for five teams in our London office. I’ve got various product managers reporting into me and we focus primarily in the support space. I’m also co-site lead for the London site where we’ve got five product teams up and running.

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Reporting Tools Customer Experience User Testing Data Visualization 118

Userpilot

JUNE 22, 2022

How can a product manager use it to create products that your users keep coming back to? The Hook Model is a book by Nir Eyal that helps product teams build habit-forming and addictive products. The Hook Model is to use products that are more competitive because users return to them as a matter of habit.

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Research Software Feedback Software Customer Experience User Testing 59

Mixpanel

FEBRUARY 23, 2021

And beyond the anecdotal, an often-cited 2019 study CB Insights found that “no market need” was the leading reason most startups don’t succeed. You can’t sell a product without delivering value to users who know they want your product to begin with. The problem with defining product-market fit. . Earlier, squishy.

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User Testing Onboarding KPIs Product Research Startups 130

Business of Software Conference

JULY 26, 2016

Rahul Vohra: The Product-Market Fit Engine. Claire Suellentrop: Get Out Of The Echo Chamber: How To Use JTBD To Perfect Your Product’s Messaging. Stephen Allott: Scaling Software Sales – Rules & Tools. Vince Darley: Making Sense of Big Data. Derek Sivers: Philosophy of Customer Service.

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Weak Development Team Data Visualization Customer Feedback User Testing 70

Intercom, Inc.

JANUARY 31, 2019

For today’s episode, we’re sharing go-to-market insights from past interviews that have resonated with us. Customers want to know about themselves, and the only way they can compare themselves is if you give them insight into other people just like them. Data and benchmarks really help the customer see where they fit.

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Customer Experience Customer Feedback User Testing Weak Development Team 165

Intercom, Inc.

MARCH 29, 2022

Paul Adams shared three incredible new products that will take your Intercom experience to the next level: Surveys, Switch, and our next-generation Inbox. And we have over 180,000 teammates logging into Intercom every month, using our platform to send over 500 million messages and reply to over 20 million conversations.

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Feedback Software Customer Communications Reporting Tools Events 118

Business of Software Conference

NOVEMBER 19, 2019

All of their data would run through our technology because at the other end of that there are brands and businesses that really wanted to understand what was happening on social media; what was happening around their brand, their industry, their market. We also drove a huge amount of inbound. This is a B2B product. Key lessons.

Customer Experience 8

Customer Experience Analytic Tools Weak Development Team Data Visualization 8

Intercom, Inc.

APRIL 21, 2022

Messaging is increasingly ubiquitous in our personal lives, yet we still pick up the phone to talk to support in the same way we did 50 years ago. Switch to messaging mid-call. Switch is the best of both worlds: it combines the personal touch of a phone call with the convenience of messaging. The rise of the telephone.

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