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90% of executives say they prefer visual storytelling over dense reports. In our recent webinar, Dean Peters and Tom Evans shared a smarter way forward: storyboarding. Its a technique borrowed from the world of film and designbut it might just be the most underrated tool in a product managers toolbox.
In our new webinar, Rosie, Director of Product Marketing at Alchemer, sat down with Justin, Alchemer’s Integration and API Product Manager, to dive into a topic every CX team should be thinking about: automating customer feedback collection and management. This isn’t just a demo (though yes, Justin gives a fantastic one in this webinar).
The collaboration between AMS and MIT researchers has yielded impressive results, with AI tools not only matching human analysts in identifying customer needs but often exceeding themespecially for emotional needs that humans might overlook. But it is changing, with AI tools that are transforming how we uncover and analyze customer needs.
His insights are grounded in decades of hands-on leadership across engineering, business development, and product strategyand his take on innovation is both practical and bold. Joeri emphasizes that data and intuition are not oppositestheyre collaborators. Data + context = better decisions. Intuition isnt the enemy of analytics.
Speaker: speakers from Verizon, Snowflake, Affinity Federal Credit Union, EverQuote, and AtScale
Join this webinar panel for practical advice on how to build and foster a data literate, self-service analysis culture at scale using a semantic layer. In this webinar you will learn about: Making data accessible to everyone in your organization with their favorite tools.
In our latest Productside webinar, Becoming an Effective Product Management Leader , Principal Consultants Roger Snyder and Kenny Kranseler delivered a no-nonsense roadmap for new leaders who want to nail their first 90 days (and beyond) and get the tools on how to become a product management leadereffectively. Do I push back?
CFOs want tools that grow with the business and can support multiple teams—marketing, product, HR, and beyond. Bonus: Demonstrate how AI adds real value AI can be a major accelerator, especially when it comes to summarizing unstructured feedback, surfacing insights faster, and democratizing access to data.
Other gamification elements include: Rewards Badges Creativity tools Pressure Progress bars Challenges Explore more gamification examples. For example, can you host webinars to educate users about product updates and offer industry insights? Frequency of reported issue. No guesswork, just data.
P.S.: If you want to ace mobile onboarding, I suggest you watch our webinar: How to Get Mobile Users to Stick: Onboarding & Retention Strategies That Work 2. In fact, 72% of consumers say they only engage with personalized messaging, such as recommendations, messages, and visuals tailored to their behavior. Thats your opportunity.
Speaker: Miles Robinson, Agile and Management Consultant, Motivational Speaker
So you want to set your product apart with the latest analytics, but you’re not sure where to start. Join Miles Robinson, Agile and Management Consultant, as he covers five key considerations for you to keep in mind when you’re updating your software or app to offer the latest in embedded dashboards.
The tools you use determine the depth of your behavioral segmentation capabilities. Basic analytics (e.g., Google Analytics) We don’t have a dedicated tool yet Advanced product analytics platforms How do you communicate with users based on their actions?
BuildNest is a comprehensive wellness platform that offers physical, mental, and financial wellbeing tools to employees, while giving employers and healthcare providers a HIPAA-compliant, 360-degree view of health trends across large populations. Their tool of choice? Create Now comes the shift from insight to action.
During our recent webinar, Ctrl + Alt + PM , trainers Ryan Cantwell and Kenny Kranseler called it out: product managers aren’t being replaced by AI. AI turns raw data into a story arc in seconds. Dry note: “Added smart filters to dashboard.” Watch the full webinar replay to see every demo live, pause, and steal.
We rely on our sales team’s notes We look at analytics, but lack qualitative insight We’re not sure where users get stuck What if you could guide users to value, contextually, inside your app? However, they struggled with fragmented tools, slow feature adoption, and scattered product insights.
Speaker: Jim O'Leary, VP of Product Management, and Brian Elmi, Director of Product Management, NTENT
Most product dashboard review lagging indicators rather than leading indicator and focus on the wrong metrics to move the business forward. Join Jim O'Leary and Brian Elmi of NTENT as they share exactly what they've done to build successful dashboards. How to democratize data so that all teams in an organization can benefit from it.
Userpilot gives you the tools to improve activation, drive adoption, and increase retention without writing any code. Potential customers first come across your brand : maybe through a LinkedIn post, a webinar, a Google search, or a podcast mention. They might not even be looking for your tool yet. Did they just book a demo?
AI-driven user testing, video insights, plus seamless app distribution and expert resourcesâ discover Centercode 10x. Platform Overview Managed Services Compare Plans What's New? Platform Scalable, Automated, Real-World User Testing Centercode is the leading platform to manage impactful in-the-wild user tests.
App engagement metrics provide quantitative insights into user interactions with your app. Based on this insight, you could redesign the feature or offer more in-app guidance to increase feature interaction. What matters now is how you act on this data. What are app engagement metrics?
AI-driven user testing, video insights, plus seamless app distribution and expert resourcesâ discover Centercode 10x. Platform Overview Managed Services Compare Plans What's New? Platform Scalable, Automated, Real-World User Testing Centercode is the leading platform to manage impactful in-the-wild user tests.
Speaker: Richard Cheng, Associate Product Manager, Mark43
Mark43 is on a mission to bring public safety data management into the 21st century. To fix traditionally paper-heavy and error-prone processes, they needed a secure and easy-to-use product experience that simplified and unified crime data collection and management. How efficient intelligence and analytics will benefit your users.
Customer satisfaction (CSAT) is a measure of how well a company’s product, service, and overall experience meet customer expectations. According to a Deloitte report , positive customer experiences can lead to a 140% increase in spending compared to negative ones. Integration : The product works well with other tools and systems.
This is the focal point of our on-demand webinar, Unlocking Expansion: How to Spot the Signals That Customers Are Ready to Grow , featuring Taylor Johnston, Senior Director, Gainsight Advisory Services, Gainsight. A critical takeaway from the webinar is understanding where to look for expansion opportunities.
AI-driven user testing, video insights, plus seamless app distribution and expert resourcesâ discover Centercode 10x. Platform Overview Managed Services Compare Plans What's New? Platform Scalable, Automated, Real-World User Testing Centercode is the leading platform to manage impactful in-the-wild user tests.
If you arent invited to the diligence party, rattle some cages: Arm Corp Dev: Provide them a short list of mission-critical data you must have before closing. Technology Roadmap Figure out the dev stack, the product backlog tools (Jira vs. Aha?), Brians advice? Insist on being in the loop from day one.
As a product manager, you probably know specific ways to gather data to inform your product decisions, like the ever-popular A/B test. Tim Herbig will share his hands-on approach to working with analytics in agile product management. Tim will discuss the line between being data-informed versus data-driven.
Moreover, by investing in Userpilots resource center, you not only reduce reliance on your support team but can also take full advantage of it through self-service and enhance the product experience. Videos : You can embed video tutorials to provide visual guidance to users. Userpilot resource center analytics.
Operations ensure the data flows behind the scenes. Of course, if you really want the full picturethe nuance, the story behind the strategyyouve got to check out the full webinar. Will Skilljar work better with other Gainsight tools now? Customer Education creates proactive guidance. Product enables in-app nudges and learning.
A step-by-step walkthrough on how to send push notifications There are many ways to implement push notifications in your app but I simplified this into 5 easy (but unskippable) steps: Step 1: Select and implement the right push notification platform Sounds obvious, but I cant stress enough how impactful it is to choose the right tool.
Your current tools and strategies determine the next best step for improving your lifecycle messaging. Mailchimp, HubSpot) We have some in-app messages, but they’re basic A mix of different tools that aren’t connected We don’t have a clear strategy yet It’s time to automate and personalize your lifecycle messaging.
Speaker: Megan Brown, Director, Data Literacy at Starbucks; Mariska Veenhof-Bulten, Business Intelligence Lead at bol.com; and Jennifer Wheeler, Director, IT Data and Analytics at Cardinal Health
Join data & analytics leaders from Starbucks, Cardinal Health, and bol.com for a webinar panel discussion on scaling data literacy skills across your organization with a clear strategy, a pragmatic roadmap, and executive buy-in. Unlocking enhanced levels of value and insight from data using a semantic layer.
The predictable result? Reports in different numbers” even when everyone is “trying to report on the same metrics”. Reports in different numbers” even when everyone is “trying to report on the same metrics”. Annual tool cost: ~$150 K. Head-count just to wrangle reports: ~$800 K.
I set these emails to trigger right after a user signs up and during those first few make-or-break days (based on data about when users drop off ). And you also need to create a sequence of emails that walks them through the probable problems they may be experiencing (again, based on data).
We’re excited to announce a major milestone for Gainsight: the opening of our new European Union (EU) data center in Germany! Addressing Data Privacy Concerns in Europe Data privacy and compliance are often top concerns for European organizations exploring AI solutions.
Behavioral email example I wanted to break down a real-world behavioral email, so I chose this example from Salesflare: Salesflare triggers emails based on behavioral data. In fact, Validity’s 2024 state of email report says behavioral emails generate up to 10X more revenue than other email marketing types.
Speaker: Kate Owens and Megan Bubley, SpotHero, Diana Smith, Segment, and Erin Franz, Looker
As a product leader, you are tasked with collecting and synthesizing your customer’s interactions with your product.The great news is that there are many tools used across your company which collect unique parts of your user’s journey. As your sources of data increase, so do the complexities of unifying the data in a meaningful way.
From drug discovery to predictiveanalytics, AI is driving unprecedented efficiencies across business functions. How AI is used in life sciences AI has shifted from being a futuristic concept to a practical, indispensable tool for life sciences companies. Why data readiness matters The lifeblood of any AI application is data.
For example, Userpilot’s resource center enables you to embed videos that provide visualized assistance. Host live or on-demand webinars to drive early success You can host live or recorded webinars to help your customers learn more effectively and improve user activation. If they can’t attend the webinar, that’s fine.
Our speakers, each experts in testing, optimization, and conversion rate, provided insights into how brands can increase revenue through personalized, thoughtful customer engagement. Meet the experts Nicole Story : Co-Founder & Director at Hookflash Analytics , leading experimentation in testing, optimization, and personalization.
Main questions to answer here: What is the product or service for? By helping users experience your product’s primary value proposition fully, you can reduce friction, build their confidence in your product or service, and improve customer retention. How can I help users discover the product’s value as quickly as possible?
Speaker: Jay Allardyce, Deepak Vittal, Terrence Sheflin, and Mahyar Ghasemali
As we look ahead to 2025, business intelligence and dataanalytics are set to play pivotal roles in shaping success. Understanding these trends is not only essential to staying ahead of the curve, but critical for those striving to remain competitive and innovative in an increasingly data-driven world.
The problem most organizations run into is how to maintain a healthy community, especially if they dont have the right resources and tools to support their efforts. Access to Customer Data Beyond CS Engagements Today’s SaaS companies thrive on customer data. Those reports will always be available to anyone at any time.
In our recent webinar, Your Product Management Career Is Not Dead , instructor Tom Evans laid it out clearly: PMs who want to stay relevantand indispensableneed to move beyond feature delivery and start operating with five core powers. Its not enough to browse dashboards or let sales be your proxy. Lets set the record straight.
During Gainsight’s recent webinar, Reaching Agentic Maturity: The Path to Agentic Scale , Nick Mehta, CEO of Gainsight, and Brent Krempges, CCO of Gainsight, laid out a compelling vision for the future of AI agents in scaling customer retention and growth. The Path to Agentic Scale Achieving agentic scale requires a strategic approach.
More tools. But throwing more tools or roles at it just creates noise if you dont solve the root problem. More PMs, more tools, more roadmapsand less alignment. PMs dont win races by driving harderthey win when someones removing friction, refueling the engine, and handing them the data they need to stay ahead. More teams.
Greg Loughnane and Chris Alexiuk in this exciting webinar to learn all about: How to design and implement production-ready systems with guardrails, active monitoring of key evaluation metrics beyond latency and token count, managing prompts, and understanding the process for continuous improvement Best practices for setting up the proper mix of open- (..)
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