Intercom, Inc.

AUGUST 1, 2019

. “Michael is the rare CFO who also leads up marketing, which makes him the perfect person to talk us through the company’s trajectory” As the head of Intercom’s Early Stage program for Startups, the fast-growing fintech startup is one company I’ve been keeping my eye on. From Wall Street to startup.

Strategy 36

Strategy Data Visualization Analytic Tools Startups 36

Intercom, Inc.

JANUARY 20, 2022

Not too long ago, when Intercom turned 10 , we dedicated an entire episode to speed , or why startups should always strive to keep momentum as they scale. Paul: Yeah, it definitely did. And principles, by definition, are guidelines. It certainly has for me. Principles are not rules. Paul: Yeah, very much so.

Feedback Software 249

Feedback Software Reporting Tools Product Research Data Visualization 249

Intercom, Inc.

JULY 21, 2022

Along the way, we’ve interviewed trailblazers, business leaders, makers and doers to share their experience and insights on all things startup strategy, product management, design, marketing, customer experience, and much, much more. We spend a ton of time on problem definition. There is definitely an innovation in that space.

Download 215

Download Feedback Software Data Visualization Customer Experience 215

Mixpanel

FEBRUARY 23, 2021

It’s been a long-held notion in startup circles that lack of product-market fit will doom even the scrappiest of teams to fail. And beyond the anecdotal, an often-cited 2019 study CB Insights found that “no market need” was the leading reason most startups don’t succeed. ” Credit: The Lean Startup Playbook. In short, yes.

User Testing 130

User Testing Onboarding KPIs Product Research Startups 130

Intercom, Inc.

OCTOBER 29, 2020

And let me tell you, it was definitely not at all cool at that time, but it inspired me to realize that there are some things that humans are particularly great at doing, and then there are things that we can automate in ways that make people’s lives better. And so after a few more years doing that, I left and joined a startup.

Feedback Software 209

Feedback Software Research Software User Testing Reporting Tools 209

The Product Coalition

JULY 8, 2019

By definition, it’s a growing list of records, called blocks, that are linked using cryptography. The public perceptions of blockchain are that it’s useful only for the industry of finance. Impacts of the Blockchain on the Market Finding access to capital is still one of the biggest challenges startup companies face.

Technical Review 60

Technical Review Artificial Inteligence Systems Review Data Visualization 60

Roadmunk

AUGUST 10, 2017

And for a PM, differentiation becomes more critical. The data you focus on seems to be a key differentiator in SaaS product management. I’ve always worked on SaaS products—so I can’t speak to personal experiences on both sides—but there are definitely different revenue considerations. Switching has become easier.

Research Software 73

Research Software Product Management Product Manager Data Visualization 73

Andrew Chen

JUNE 25, 2019

Hi readers, The growth teams at Uber and Airbnb occasionally met over the years to share best practices, brainstorm ideas, and share observations on the startup world. As a result of this experience, I’m often asked what I’d recommend startups do to grow supply in their marketplace. What : Run Facebook, Google, Twitter, etc.

User Testing 111

User Testing Customer Experience Research Software Feedback Software 111

UX Studio: Product Management

MARCH 31, 2019

What differentiates San Francisco UX/UI agencies form the rest (if anything). Super ambitious startup guys also surround agency founders, and we can read in the news about the profits some booming companies achieve every single day. As for clients, we have worked with some pretty big names – like HBO – but also many smaller startups.

UX 65

UX User Testing Technical Review Development Team Review 65

The Product Coalition

FEBRUARY 26, 2022

If support teams are focused on arguing with the finance department, that leaves very little time to improve how they deliver exceptional customer service. Some startups adopt this strategy to fool investors. By having a very murky definition of what a churned customer is, you can essentially pretend nobody has churned indefinitely.

User Testing 172

User Testing Weak Development Team Customer Experience Customer Feedback 172

The Product Coalition

MARCH 26, 2019

If of the ten early adopters, four are incredibly happy with your MVP and are passionate to spread the word about it, you need to understand what is it that differentiates these four from the remaining. This will help you refine the segment you are targeting. You are going to build for these users. So you need to understand what do they do.

Enterprise 60

Enterprise User Testing Analytic Tools Research Software 60

Andrew Chen

JUNE 25, 2019

Hi readers, The growth teams at Uber and Airbnb occasionally met over the years to share best practices, brainstorm ideas, and share observations on the startup world. As a result of this experience, I’m often asked what I’d recommend startups do to grow supply in their marketplace. What : Run Facebook, Google, Twitter, etc.

User Testing 48

User Testing Customer Experience Research Software Feedback Software 48

Intercom, Inc.

FEBRUARY 11, 2021

Ask yourself where your area of innovation is, what’s the thing that differentiates you from other companies. By laying out the differentiating features down to the nitty-gritty, the UI, the workflows, it’s easy to plot out if they should be unique or just strong table stakes. Do you think most startups have that grasp?

Feedback Software 129

Feedback Software Reporting Tools User Testing Customer Communications 129

Intercom, Inc.

MARCH 29, 2022

When I came to OpsGenie, a small startup company trying to grow, we were looking for a product that would allow us to scale to be able to support customers worldwide. So if a billing question came in and we needed somebody from finance, they were there. So tell us about how you’ve differentiated there. Wayne Stewart: Yes.

Feedback Software 118

Feedback Software Customer Communications Reporting Tools Events 118

Roadmunk

DECEMBER 7, 2017

Most recently, Ellen left Lola to launch her own startup that will make it possible to build a complete scalable app in an afternoon. While her startup is still in very early stages, Ellen is completely in founder mode. While her startup is still in very early stages, Ellen is completely in founder mode.

Startups 53

Startups Technical Advisors Research Software Product Research 53

Mironov Consulting

MAY 1, 2017

They may report into various engineering VPs, business unit managers, CxOs, innovation units, or market strategy groups… but wherever they report, these scattered product managers lack common models, role definition, strategic cohesion, tribal mentoring to grow skills, and political support for running experiments or doing validation.

Reporting Tools 94

Reporting Tools Analytic Tools Customer Experience Feedback Software 94