UX Planet

JULY 17, 2025

What the latest generation of AI tools means for the product design process; what these tools bring to the table, where they fall short and how to leverage them to up-level our craft. Photo by Aerps.com on Unsplash In recent years, we’ve seen a noticeable shift in how digital products get built. What does that mean for product teams?

Data Visualization

Userpilot

MARCH 30, 2025

4 Key steps to building a successful mobile app engagement strategy Building a successful user engagement strategy requires an in-depth understanding of your users and their goals with your product. To create this map , you must first outline key stages in the user’s journey, from initial app discovery to long-term usage.

Analytic Tools

Product Talk

AUGUST 6, 2025

Since April, the students in our Continuous Interviewing course have been getting AI-generated feedback on their practice interviews. Like all AI products, it started out pretty good (but definitely not great) and has slowly gotten better with time. Should it be product managers? Who’s my first test population?

Artificial Inteligence

Product Talk

AUGUST 13, 2025

If there’s one AI tool that should be impacting your product discovery work right now, it’s AI prototyping. They are great for testing assumptions , prototyping full solutions , and even building real products (in limited situations). So we started researching AI tools to help us prototype. It’s incredible.

Feedback Software

Business Acumen Institute

OCTOBER 6, 2023

According to research done by Business Acumen Institute , 62% of people who work within the information technology ecosystem are working on projects that don’t contribute to the business goals of the company. Projects are connected to products, strategy, and finance. Why is this important? People are connected to processes.

Reporting Tools

Crafty CTO

AUGUST 1, 2025

… the interesting thing to me is this breadth of research happening across science and Gemini and robotics and things like that … all that actually ends up upstreaming into the mainline models which is super exciting.” I see a lot of overlap in Han’s and Hykes’s keynotes and products.

Research Software

Business Acumen Institute

SEPTEMBER 18, 2023

Some of you also know me through some of the books I’ve written, namely Product Manager’s Desk Reference, Business Acumen Handbook, and so on. I do a lot of research. And, the research is done sometimes to the workshops I deliver. It could be for a production line. So what is going on?

Data Visualization

Product Talk

SEPTEMBER 6, 2023

In addition to delivering a keynote at the Product at Heart conference (in case you missed it, you can find the video and transcript of that presentation here ), conference co-organizer Petra Wille also invited me to participate in a fireside chat at the Leadership Forum event. Introduction: What Is Product Discovery?

Product Research

Johanna Rothman

MARCH 5, 2020

This part is about shortening feedback loops. However, they now had a production support problem that they needed to fix. They had one piece of feedback: the checkin broke “unrelated” code. It was time to see their feedback loops. See Your Feedback Loops. Neither did the team.

Product Research

The Product Guy

MARCH 26, 2020

Guest Post by: Andraž Zvonar (Mentee, Session 11, The Product Mentor) [Paired with Mentor, Dimitris Sotiriou ]. Product teams are a multidisciplinary unit of people, usually none of the members being a direct report to one another (other than the team lead). Too much product work, too many changes, that’s not gonna work… he would say.

CTO Coach

Product Talk

AUGUST 2, 2023

One of the most common responses I get when I talk about continuous discovery is: “That would never work in my organization.” But after working with thousands of product people and organizations of all kinds, I can tell you that everyone is capable of making progress on their continuous discovery journey. What Is Discovery?

Product Research

Roadmunk

AUGUST 24, 2017

During one of my daily peruses of the tech Twitter-sphere, I came across a tweet I feel should be plastered on the walls of every single product organization ever. Tight and continuous feedback loops with real customers is common in great products. Here’s a breakdown of our feedback loop at Roadmunk.

Product Research

Intercom, Inc.

DECEMBER 10, 2019

Our industry is in the midst of a big philosophical debate about the fundamental way of thinking about how we build our products, with the focus shifting from the outputs of what we build to the business outcomes generated by those outputs. The Product Impact Framework felt like a natural progression from features to outcome.

Onboarding KPIs

Intercom, Inc.

JULY 17, 2019

Customers need online knowledge bases to find answers to questions, to learn more about your product, or to make the process of teaching someone else (like a teammate) a little easier. Difficulty understanding how to use and find success with a product is a top reason for churn. Self-help methods reduce costs.

User Testing

The Product Coalition

APRIL 24, 2023

A feedback repository is a central location where product teams can collect and organize customer feedback. It can hold feedback from various sources such as customer support tickets, feature requests, surveys, reviews, and social media. Gathering customer feedback is crucial for creating successful products.

Feedback Software

Alchemer Mobile

JULY 2, 2019

The path to success in product management is not a straight line. PMs have diverse backgrounds, ambiguous responsibilities, and varied definitions of what their role includes. Due to its murkiness, there are a few common myths that plague product management across industries and company size.

Product Research

Melissa Perri

JULY 23, 2024

For the past eight years, I’ve been working with C-Suite leaders at companies big and small to set up their Product Management organizations. At all of them, I start understanding the current state of Product Management. I gather data through surveys about observations. I review strategies and roadmaps.

Weak Development Team

Alchemer Mobile

JULY 13, 2021

What is product experience? Product experience refers to the customer journey that takes place within the product itself, from a person’s first login to their last time using the application. It is a broader, more end-to-end view of user experience, which refers to specific interactions a person has within a product.

Customer Experience

The Basics of Product Management

JUNE 30, 2020

An efficient and easy product feedback loop is an essential component of every successful product. Setting up an effective customer feedback loop is one of the primary responsibilities of the product team. Of all the product management skills , this is one of the most important ones.

Product Research

UX Planet

FEBRUARY 10, 2024

In the field of UX research, Systems Thinking can bring many benefits to strategic planning, allowing for a broader and more integrated view of the user ecosystem. Feedback loops: a system’s outputs affect its inputs, creating loops. Considering the broader social, cultural, and environmental context of product use.

Research Software

Mind the Product

JUNE 13, 2019

Establishing agile and product culture is critical to us becoming a modern organisation that continuously improves. Taking one of Barry O’Reilly’s lean mantras on board – think big and start small – I started with our product managers. I then focused on the product owners with a high level of responsibility.

Product Research

Userpilot

APRIL 30, 2024

And does it work with the product-led growth model? A robust customer success strategy enables customers to get the most out of the product. Increase customer perceived value by collecting user feedback and analyzing user behavior to identify improvement opportunities and guide product development.

Feedback Software

Mind the Product

AUGUST 19, 2019

What does it mean for us as product managers? We all use AI or machine learning (ML)-driven products almost every day, and the number of these products will be growing exponentially over the next couple of years. What does it mean for us as product managers? Lesson 1: Understand the Problem You’re Trying to Solve with ML.

Artificial Inteligence

The Product Coalition

NOVEMBER 1, 2020

A well designed experimentation system allows a company to accelerate growth by creating faster feedback loops and enabling progressive delivery. It enables a diverse set of ideas from across the organization to be tested systematically and learnings to be internalized by everyone. Test everything!

Research Software

Mind the Product

MAY 12, 2020

In this ProductTank San Francisco talk, Ciara Peter, then Senior Director of Product at Box breaks down the enterprise growth funnel and explains how we can provide the best experiences for our customers. Or read on for an overview of her key points: The new definition for enterprise software. Watch the video to see her talk in full.

User Testing

Userpilot

SEPTEMBER 26, 2024

That’s what we talked about with Subhash Yadav, the Product Marketer at Unolo. Unolo’s success story – a quick summary Challenges : Unolo faced difficulty with collecting customer feedback – emails and support chat surveys had low response rates. They recorded a 44% completion rate for their surveys.

Product Research

Johanna Rothman

JULY 22, 2021

In this post, I'll take a first pass at definitions, so we can separate the strategic from the tactical. Product strategy, to define the value the products offer to the product's users/customers. Product strategy, to define the value the products offer to the product's users/customers. Let's review.

Differentiation

The Product Coalition

FEBRUARY 20, 2023

Product-market fit (PMF) is a tricky thing for startups. It’s that sweet spot where the needs of your target market perfectly align with what your product is offering, and if you’re a product manager at an early startup, it’s your job to help your product find that fit. Until the 40% rule.

User Testing

The Product Coalition

MARCH 2, 2018

You can use Jobs-to-be-Done to learn from your customers and measure a new product idea before building anything. The Build-Measure-Learn Feedback Loop is a core tenet of the lean startup methodology, popularized by Eric Ries. The assumption is the best learning occurs when people use your product. The costs balloon.

Product Research

Userpilot

AUGUST 24, 2023

A well-designed cancellation survey will help you understand the reasons for churn. This article shows you how to design a customer cancellation survey that collects actionable insights and reduces churn. TL;DR An exit or cancellation survey is a questionnaire you send to users to understand their reasons for churning.

Product Research

Userpilot

MAY 13, 2024

Customer feedback surveys serve as invaluable tools for gathering actionable insights directly from your audience. However, it’s important to know when and how to trigger the forms to gather user feedback , for increased response rate and data credibility. Types of surveys include: Customer Satisfaction Score (CSAT).

Customer Feedback

Intercom, Inc.

MARCH 6, 2018

The definition of insanity is doing the same thing over and over again, but expecting different results. That’s why you’ll find us actively seeking feedback on our work every day. We share feedback with each other all the time, not just for bi-annual or annual reviews. At the same time, we move fast at Intercom.

Embedded Analytics

Usersnap

AUGUST 26, 2021

There’s a lot of details, but the main takeaways of this article are to learn: how to increase product development ROI by utilizing customer feedback methods of collecting and responding to customer feedback the software for managing and analyzing the voice of customers in context. What is customer feedback?

User Testing

UserVoice

MAY 3, 2017

This means that for the past year, I have spoken to loads of product managers every single business day. Having conversed with that many PMs…I have learned a thing or two about the product world and how product decisions are made. So what do the most successful product managers do differently, you ask?

Feedback Software

Userpilot

MARCH 24, 2021

Defining your product strategy is the most important aspect of deciding to build something new. It helps your entire team rally around a vision and a set of outcomes, making sure everyone is aligned in reaching those product growth goals. What is a product strategy? How do you set a product vision?

Product Research

Intercom, Inc.

JANUARY 20, 2022

In the race to win a customer’s business, it’s not really about how good your product is – it’s how fast you keep innovating. After all, almost any product or service can be replicated by a competitor. We surveyed and interviewed key people in our teams to understand how they worked and how they saw Intercom’s internal operations.

Feedback Software

Intercom, Inc.

MAY 12, 2020

You may have noticed we’ve taken a break from Intercom on Product over the past few months – we didn’t feel it was an appropriate conversation to continue in the midst of the tragic events unfolding around the world. This month’s episode looks at the contentious notion of “product judgment.”

User Testing