Userpilot

JANUARY 22, 2024

What factors should you consider when choosing one for your SaaS business to provide the best assistance to your customer ? In SaaS, the low-touch and hybrid models are more popular, while enterprise software – very high-touch, so consider your industry when choosing the model. Let’s get right into it!

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Analytic Tools Feedback Software User Testing Customer Feedback 103

Userpilot

OCTOBER 20, 2023

As you read, you’d also learn: Key metrics for measuring active users How to track active users for your tool How to improve active users with better onboarding and other strategies TL;DR An active user is an individual who regularly engages with and utilizes your platform. Collect feedback to understand active users better.

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Analytic Tools Feedback Software Data Visualization Customer Feedback 105

Userpilot

NOVEMBER 15, 2021

In this blog post, we’re going to break down the pros and cons of using UserGuiding as an onboarding and engagement tool for SaaS and give you the best alternatives that may fit your specific needs and use cases. UserGuiding is a no-code tool for user onboarding. In-app messaging. Looking for UserGuiding alternatives?

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Analytic Tools Feedback Software Reporting Tools Onboarding KPIs 98

The Product Coalition

AUGUST 28, 2023

The Software Development Life Cycle provides a practical framework you can apply to your product and improve your processes. You should be able to define the project scope and goals clearly by outlining the objectives, functionalities, and features of the software. It helps us meet customers’ demands, needs, and expectations.

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The Product Coalition

MAY 6, 2020

Are you still thinking over whom you can trust and depute implementing your big app idea? To help you make a better-informed decision about your future technology partner, we’ve conducted market and industry research in order to define the best cross-platform app development companies. why cross-platform app development?

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Research Software Analytic Tools Feedback Software Development 78

UX Planet

FEBRUARY 10, 2024

Systemic Thinking: The Key to an Impactful UX Strategy Systems Thinking is a holistic approach to problem analysis and solving that emphasizes viewing systems as a whole, rather than focusing only on individual parts. What is Systems Thinking? Interrelationship: all parts affect each other within a system.

Research Software 107

Research Software Feedback Software Product Research User Testing 107

Userpilot

SEPTEMBER 7, 2023

In this article, we’ll cover B2B customer journey stages, how to build a B2B customer journey map, and the right tools to use. Understand your buyer personas and user personas: Collect feedback from existing customers Use signup surveys to get new customer information Look at user behavior in-app to spot trends 2.

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Analytic Tools Feedback Software Research Software User Testing 105

Userpilot

APRIL 8, 2021

Here’s a sobering truth: if you run a SaaS company and don’t use customer analytics software , you probably won’t be in business very long. If you’re looking for quality customer analytics software for your business, you’re in the right place. What is Customer Analytics Software? Best Customer Analytics Software 1.

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Userpilot

OCTOBER 15, 2023

TL;DR According to one definition, the level of effort includes all the work needed to successfully deliver the project. A more limited definition includes all the project support activities, like creating documents and managing stakeholders, but no actual work on the deliverables, like writing code. Let’s dive in!

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Alchemer Mobile

DECEMBER 27, 2022

If you’re not tracking metrics, analyzing them, and tweaking your app accordingly, you’re missing out on potential optimizations that could dramatically improve customer experience. Setting mobile app KPIs (key performance indicators) for revenue, performance, and CX is an important first step toward accomplishing this.

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Feedback Software Research Software User Testing Customer Experience 244

Intercom, Inc.

MAY 11, 2022

Keeping things simple leads to solutions that are easier to build and maintain, and more intuitive for our customers. We ensure we’re focusing on the right problem and have a clear definition of success”. To start, we ensure we’re focusing on the right problem and have a clear definition of success.

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Feedback Software Customer Experience User Testing Customer Feedback 145

Userpilot

NOVEMBER 20, 2023

TL;DR Technical product managers work with engineering and development teams on the technical performance of software products. While product managers are more customer and business-centric, technical PMs focus on the technical development and implementation of solutions. In-app survey created in Userpilot.

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Userpilot

APRIL 19, 2024

Dive into the Net Promoter Score definition to discover mirror customer sentiment and how it can help redefine your business strategy. At the core of strategies focused on customer satisfaction , the Net Promoter Score is widely used for measuring customer loyalty and customer satisfaction with your SaaS product.

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The Product Coalition

JANUARY 26, 2022

Reading this article, you will learn how Chris Bomgaars, a CEO and Founder of EveryPig, found his solution to tackle this industrial problem. Table of Contents The Story Begins in Iowa ; Joining the Family Business ; Creating the Solution ; Making the Product ; Technical Challenges ; Moving To the Market ; Founder Tips ; Conclusion.

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Reporting Tools Feedback Software Data Visualization Engineering 119

Userpilot

APRIL 21, 2021

Put simply, good product marketing software helps your SaaS solve two fundamental problems: Build a product that users love on the basis of customer feedback Acquire and retain users of that product. But how do you choose good product marketing software? What is product marketing software?

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Analytic Tools Feedback Software Research Software Customer Communications 69

Userpilot

AUGUST 28, 2022

In SaaS, customer value is a user’s perception of what your product or service is worth. To measure customer value, collect feedback from existing customers, track customer satisfaction , and assess whether customer benefits outweigh their costs. What is customer value in SaaS? Collect feedback from existing customers.

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Feedback Software Customer Feedback Customer Experience User Testing 105

Userpilot

DECEMBER 19, 2023

SaaS account management. With the emergence of software-as-a-service (SaaS) companies, the role of account managers has also evolved – and gotten harder. In this article, we will go over the responsibilities of a SaaS account manager and share tried-and-true strategies they can implement to drive product growth.

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Feedback Software Analytic Tools Product Research User Friction 103

The Product Coalition

JULY 13, 2022

Learn how the other solutions compare. If you’re shopping around for a mobile app analytics platform before biting the bullet with Fullstory, you’ve landed in the right place. FullStory is a robust web and analytics tool but there are platforms out there that may specialize in one of the features you want.

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Userpilot

MAY 1, 2024

At its core, community building involves managing a group of individuals interested in a specific tool or goal in a private online space, focusing on the development of a brand community. By encouraging user-generated content and fostering direct communication among users, Slack has demonstrated the practical benefits of its platform.

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Feedback Software Customer Feedback User Testing Customer Experience 102

The Product Coalition

MARCH 25, 2022

The overall technological progress enhances a lot of business areas, and financial technologies are certainly part of that dynamic. Banks, insurance companies, and trading platforms use digital solutions to facilitate their communication with clients and make operations easier to perform.

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Userpilot

MARCH 18, 2024

In SaaS, a new user activation dashboard can become a massive product analytics tool to understand and optimize the user journey. Time to Activation Trend : Indicates how the average time to activation changes over time, offering feedback on the onboarding process and product enhancements.

Data Visualization 105

Data Visualization Onboarding KPIs Dashboard Customer Experience 105

Userpilot

MAY 26, 2022

Why is it important for SaaS companies? How can you use a user onboarding platform to build a great product education in-app experience for your users? Let's dive into what product education is, its importance, how you can build it, and what tools you can use to educate your customers.

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Userpilot

NOVEMBER 26, 2023

Boosting and optimizing the conversion rate is vitally important for all product managers and savvy SaaS owners. Explore the best conversion rate optimization tools on the market. The average conversion rate differs across different SaaS products depending on the company's industry, target audience, product offering, and more.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Research Software 105

Userpilot

JANUARY 7, 2022

The majority of SaaS executives are so concerned with engineering and raising money that they don’t give enough thought to building a SaaS onboarding process. A good onboarding system will positively impact metrics like activation , retention , feature usage and Time to Value. Let’s begin with a basic definition.

Analytic Tools 98

Analytic Tools Feedback Software Onboarding KPIs User Testing 98

Userpilot

JANUARY 17, 2023

The value realization process has five stages: Definition. Which involves the implementation of your product through in-app onboarding and self-service support. It involves adapting your product to your customer’s ever-changing expectations through in-app surveys and review gathering, making it timeless. Value definition.

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Feedback Software Research Software Onboarding KPIs Customer Experience 98

Userpilot

JANUARY 23, 2024

In this article, we’ll go over product positioning definitions and their types, then go over our process for creating a product positioning strategy that gets positive user feedback. Test and refine the positioning based on customer feedback and key metrics. So if your product specializes in cloud-based development tools.

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Feedback Software Research Software Analytic Tools Positioning 52

Userpilot

MARCH 1, 2022

Looking for ways to bring back inactive users for your SaaS? In this article we’ll go over: how to define an inactive user -SaaS- (hint: it’s not just a user that hasn’t logged in). Inactive users are not just people who stopped using your platform. But how do you define an inactive SaaS user?

Feedback Software 98

Feedback Software User Testing Customer Experience Customer Feedback 98

Userpilot

MAY 30, 2023

Whether you work in product management, customer success, or marketing, you need creative survey ideas to collect feedback that’s relevant, honest, and useful for your job. Here are four survey ideas to get feedback on customer experience: A CSAT survey to ask customers how satisfied they feel with your product.

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Customer Feedback User Testing Feedback Software Product Research 96

The Product Coalition

MAY 18, 2022

Continuous improvement is a continual process to improve components of enterprise software?—?processes, processes, tools, products, and services. Regardless of today’s software development aspect, increasing demand for new features in the products makes competitive advantage higher than ever. Read the article to know what it is?

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Reporting Tools Software Developers Software Development Feedback Software 128

Usersnap

DECEMBER 19, 2023

Marty Cagan, in his book “Inspired: How To Create Products Customers Love” , mentions the use of customer surveys as a tool for understanding customer needs and preferences. It covers various survey types , practical implementation strategies, crafting trigger questions, and selecting effective feedback channels.

Feedback Software 52

Feedback Software User Testing Customer Feedback Product Research 52

Userpilot

APRIL 30, 2024

Marty Cagan is a well-known figure in the product management and technology industry. He is perhaps most recognized for his influential work as a consultant, writer, and speaker on product management, particularly within the realm of software and technology companies. Who is Marty Cagan?

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Analytic Tools Research Software Feedback Software Books 105

Userpilot

NOVEMBER 27, 2023

Next, collect information from relevant sources, like team member updates, customer feedback , or product analytics data. When collaborating on the report with other team members, use software with version control. Project management and analytics tools allow you to automate the process of project creation. Source: LogRocket.

Data Visualization 105

Data Visualization Reporting Tools Analytic Tools Feedback Software 105

Userpilot

JULY 27, 2021

Do you know how to use NPS data to drive growth for your SaaS? Let’s jump in to see how you can leverage user feedback to drive growth for your SaaS company. NPS scores help you identify dissatisfied users, and the qualitative feedback data helps you focus on specific problems customers have that you need to address.

Feedback Software 98

Feedback Software Analytic Tools Product Research Onboarding KPIs 98

The Product Coalition

APRIL 11, 2022

According to Gartner , 85% of machine learning solutions fail because they use raw data. In this article, we will tell you what MLOps is and why businesses need to implement machine learning solutions. In this article, we will tell you what MLOps is and why businesses need to implement machine learning solutions.

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Userpilot

FEBRUARY 28, 2023

Which are the best user adoption strategies for driving growth in SaaS? Build in-app guidance to prompt discovery and engagement. Provide in-app self-service support to reduce friction. Constantly collect feedback with in-app surveys and act on it. Constantly collect feedback with in-app surveys and act on it.

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Analytic Tools Feedback Software User Testing Data Visualization 98

Userpilot

JUNE 11, 2021

SaaS businesses thrive on data. This is where analytics software comes in. Analytics tools help SaaS businesses generate actionable insights from the data they collect, which then fuels their decisions. What types of Analytics software does every SaaS business need? Marketing Analytics Tools for SaaS.

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Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Userpilot

OCTOBER 11, 2022

In SaaS, your target market will always consist of people with different needs that keep changing with time. For effective lead segmentation, you need to define your target audience , set up touchpoints and map out the user journey , and track in-app user activity. This is most frequently used when a SaaS product has a rewards system.

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Feedback Software User Testing Data Visualization Customer Experience 98