The Secret PM Handbook

AUGUST 17, 2018

(This is the third article in my Persuasion Tips series.). In a recent presentation I was demoing the latest version of a new product that was still in development. Because I’d practiced my demo (another key persuasion tip – practice!), Pre-handling objections” is about showing empathy for your audience.

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Userpilot

JUNE 17, 2021

If you’ve ever signed up for a complex SaaS product, there’s a good chance you’ve seen demo content without realizing it. The value of demo content is perhaps most apparent for early-stage SaaS products with few users, or for products where the value is directly correlated with the presence of other users, such as a social network.

Analytic Tools 98

Analytic Tools Demo Customer Communications Data Visualization 98

Userpilot

DECEMBER 15, 2022

Do you need an in-app messaging strategy? It also looks at different kinds of in-app messages and what they’re most suitable for. In-app messaging relies on contextually-triggered messages to communicate with users and support them at different touchpoints in the user journey. Book the demo!

Feedback Software 90

Feedback Software Analytic Tools Messaging User Testing 90

Userpilot

OCTOBER 26, 2023

Traditional sales techniques like product demos are more effective in this context. Contextual in-app messages are a great tool to drive feature discovery and adoption. Contextual in-app messages are a great tool to drive feature discovery and adoption. Book a Userpilot demo today! What is the product-led growth strategy?

Analytic Tools 83

Analytic Tools Feedback Software Product Research Data Visualization 83

Intercom, Inc.

MAY 8, 2018

To help you get started, here are a few tips on how we decided which apps to feature in our own Messenger Home: 1. For our website visitors, our most important goal was to put product demo resources front and center. One pro tip: don’t feature too many apps on your Messenger Home. Leave me a message below.

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Messaging Customer Experience Customer Communications Positioning 176

Userpilot

NOVEMBER 21, 2023

To evaluate your in-app messages, use flow analytics. If you want to see how Userpilot can help you orchestrate your product launches, book the demo! Start with a landing page with virtual demos and use paid ads to drive traffic. You can reach out to them with an in-app message and invite them to take part in the test.

Product launches 86

Product launches User Testing Product Research Analytic Tools 86

Userpilot

OCTOBER 7, 2022

Are you about to create a greeting message for new customers but want to see how other companies are doing it first? In this article, we’ll explore what a welcome greeting message is, why SaaS companies need it, and examples from some of the best companies. 13 best welcome message examples.

Analytic Tools 83

Analytic Tools Feedback Software Messaging Customer Experience 83

Userpilot

NOVEMBER 22, 2021

When it comes to feature adoption , free trials and product demos are two tactics that companies commonly use to acquire new users. In this article, we’re going to go over the benefits of each approach as well as explore how using both free trials and demos can benefit most SaaS companies. What is a free demo?

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Demo Feedback Software User Testing Customer Experience 96

Userpilot

FEBRUARY 7, 2023

In-app communication is one of the most effective ways to engage with your users since it allows you to send contextual messages at the perfect moment. This also makes in-app messaging the ideal vehicle for guidance and upsells. In-app messages should be goal-driven, targeted, personalized, and concise to maximize their efficacy.

Feedback Software 95

Feedback Software Analytic Tools Customer Experience User Testing 95

Userpilot

MARCH 25, 2024

Book the demo! Try Userpilot and Take Your Product Growth to the Next Level Get a Demo 14 Day Trial No Credit Card Required What is the valuation of a SaaS company? The actual prices are just the tip of the iceberg. Try Userpilot and Take Your Product Growth to the Next Level Get a Demo 14 Day Trial No Credit Card Required

Feedback Software 92

Feedback Software Analytic Tools Research Software Data Visualization 92

Userpilot

OCTOBER 1, 2022

The ten tips and best practices for good software adoption include: Collecting user data with a welcome screen to segment users and personalize the onboarding experience. So instead of relying on the dev team, why not try a Userpilot demo to see how you can improve adoption without coding? Let’s go over the ten user onboarding tips: 1.

Feedback Software 93

Feedback Software Research Software User Testing Onboarding KPIs 93

Userpilot

APRIL 29, 2024

Book a demo to get started! It allows users to access relevant information, tutorials, tips, or support resources without leaving the application interface. For example, when a user interacts with a feature, contextual-sensitive help shows helpful tips, pop-ups, or links to tutorials that match the feature they're using.

Analytic Tools 52

Analytic Tools Reporting Tools Data Visualization Customer Communications 52

Userpilot

MARCH 29, 2024

Repair tips for top-of-the-funnel leaks: Identify your best marketing channels with web analytics tools. Repair tips for middle-of-the-funnel leaks: Reduce sign-up form length. Repair tips for bottom-of-the-funnel leaks: Use interactive onboarding to guide new users. Book a demo now to begin. Userpilot can help.

Data Visualization 95

Data Visualization User Testing Analytic Tools Feedback Software 95

Userpilot

JUNE 29, 2022

In addition, we’ll look at six tips to help you create a compelling product story. Select a story medium that’s more relevant to your audience and close out your message with an appropriate call to action. 6 Tips to creating a compelling product story. Define your buyer persona and core message.

Feedback Software 95

Feedback Software User Friction User Testing Customer Experience 95

Userpilot

MARCH 23, 2023

Book a demo with our team to see how we can help you retain more customers. Let’s take a look at some reasons why customers churn and some actionable tips for churn reduction. This could happen if you don’t know who your ideal buyer persona is and, as a result, your marketing messaging isn’t clear and targeted.

Feedback Software 93

Feedback Software Research Software User Testing Customer Experience 93

Intercom, Inc.

JUNE 7, 2022

This can involve calls, emails, targeted messages, and other highly personalized one-to-one outreach. Use targeted messages to share relevant content or case studies that can help to persuade prospects and move them further down the funnel. A quick chat with six messages made them 250% more likely to convert. The takeaway?

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Inbound Customer Communications Research Software Data Visualization 245

Nulab

DECEMBER 22, 2021

No matter whether you’re calling your first-ever remote all hands meeting or simply looking for tips on how to run a great one, here are some best practices. All you need is an agenda (more tips on creating this later on), time, and bandwidth, and you’re ready to roll. A message from the CEO. Here’s how.

Reporting Tools 89

Reporting Tools Weak Development Team Messaging Events 89

Userpilot

OCTOBER 23, 2022

15 tips for acquiring and retaining customers. 15 tips for acquiring and keeping repeat customers in SaaS. Take measures to prevent involuntary churn: send in-app messages , email reminders, and notify clients of payment failure with notification banners. 15 tips for acquiring and keeping repeat customers.

Feedback Software 90

Feedback Software User Testing Customer Feedback Customer Experience 90

Alchemer Mobile

NOVEMBER 21, 2022

Tips to get better in-app feedback. Consider using surveys to gather feedback on a new feature, open-ended text fields to learn more about your customers’ engagement experiences, or proactively reach out with messages to encourage customers to engage. Message centers. Message center. How to gather mobile app feedback .

Customer Feedback 244

Customer Feedback Feedback Software User Testing Product Research 244

Userpilot

MAY 1, 2024

Try Userpilot and Take Your Customer Loyalty to the Next Level Get a Demo 14 Day Trial No Credit Card Required What exactly is online community building? Shared Learning : Knowledge sharing is central, with members feeling empowered to exchange tips, best practices , and innovative ideas, and gather valuable customer insights.

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Feedback Software Customer Feedback User Testing Customer Experience 74

ProductPlan

OCTOBER 6, 2022

So if you are looking to launch a new product or feature, you are prepared with some tips to reduce that blank page anxiety. Bonus Tip: When a customer shows up late to a meeting (happens all the time, right?) I looked to product marketing to craft a message and test it with our customers before enabling our customer-facing teams.

Product Research 88

Product Research User Testing Research Software Feedback Software 88

Userpilot

FEBRUARY 20, 2024

There are different types of audience segmentation for your email marketing campaigns: Demographic Segmentation : Categorizes audiences based on objective characteristics like age, income, and job, simplifying personalized messaging. Segmenting behavioral data with Userpilot. How to build a targeted email marketing campaign?

Analytic Tools 84

Analytic Tools Feedback Software Data Visualization User Testing 84

Userpilot

OCTOBER 16, 2022

So why not try a demo to see for yourself? Pro tip: try offering personalized client onboarding to reduce churn. And by proactive, we mean well in advance and using multiple channels such as social media, in-app messaging , websites, and other channels. Trigger churn surveys when customers leave so you can learn and improve.

User Testing 96

User Testing Feedback Software Research Software Analytic Tools 96

Userpilot

APRIL 24, 2024

Book a demo to learn more. Unlike other channels with spam messages or advertisements, our app offered a focused environment where participants’ attention wasn’t divided. Collect customer feedback through surveys We’ve already touched upon Userpilot’s survey functionality but that was just the tip of the iceberg.

User Testing 83

User Testing Product Research Research Software Data Visualization 83

Gainsight

APRIL 9, 2019

In-app messages are popping up everywhere and SaaS products are no exception. Here are nine ways SaaS products are using in-app messages to drive user engagement. Salesforce used this in-app message to notify users of their improved setup. In-app engagements is a highly effective way to increase user retention and engagement.

Feedback Software 72

Feedback Software Analytic Tools Messaging Customer Experience 72

Userpilot

JULY 7, 2022

Use in-app messages to drive feature discovery and improve feature adoption. Use in-app messages to drive feature discovery and improve feature adoption. In-app messages in the form of tooltips and modals can also boost account expansion if they are triggered at the right time. What is a product-led growth strategy? Conclusion.

Onboarding KPIs 94

Onboarding KPIs Feedback Software Product Research Customer Feedback 94

Userpilot

MARCH 6, 2024

AI in In-App Messaging : Employing AI for in-app messaging to optimize message delivery and boost conversions. Use Customer Data for Retargeting Automation : Leveraging user data to retarget unconverted users, personalize marketing messages, and increase re-engagement and conversions. How to leverage this CRO trend?

Feedback Software 88

Feedback Software Research Software Analytic Tools Product Research 88

Userpilot

JANUARY 15, 2024

Reassure users by sending a success message to show that you care. Get the demo to see how our team can help! UX copy takes on many shapes, such as error messages, call-to-action buttons, tooltips, and pop-up modals. Instead of displaying a typical error message, Hubspot adopts a funny and functional copy.

UX 84

UX Customer Experience User Testing User Friction 84

Userpilot

JANUARY 8, 2024

Book a demo now to begin. For instance, use educational blog posts for awareness, case studies for consideration, and product demos for decision-making. This could include tutorials, product demos, customer success stories, thought leadership, and any other related content. What is a customer acquisition strategy?

Analytic Tools 100

Analytic Tools Research Software Feedback Software Customer Experience 100

Userpilot

APRIL 29, 2024

Book a demo now. Try Userpilot and Take Your Product Experience to the Next Level Get a Demo 14 Day Trial No Credit Card Required Why is design crucial for SaaS solutions? Your goal is to gently nudge website visitors to sign up for a free trial or schedule a product demo. UI feedback example.

Feedback Software 89

Feedback Software Research Software Analytic Tools Customer Experience 89

Intercom, Inc.

JANUARY 22, 2019

“Every new signup will get the messages that are right for them” Traditionally, this has been done with a series of scheduled messages. You set up a drip campaign, where a message is sent on day 1, day 7, day 14 etc. The welcome message. The abandoned signup message. The activation message.

User Testing 186

User Testing Customer Experience Customer Feedback Feedback Software 186

Userpilot

APRIL 19, 2022

5 tips to improve your product engagement score. Troubleshooting tips. When users point their mouse at a specific element, they’ll be able to view the message. Get a Userpilot demo and see how you can enhance engagement and drive user retention. It helps users find answers to questions faster. Knowledge base.

Feedback Software 92

Feedback Software Analytic Tools Onboarding KPIs User Testing 92

Userpilot

APRIL 7, 2022

A welcome page has two critical aims: to relay a welcome message which shows users they are using the right product and to boost engagement (and therefore product activation ). There are three things to think about that help get your welcome message across: not leaving any of the empty states ’empty’ (i.e.

Customer Experience 96

Customer Experience Data Visualization User Testing Product Research 96

Userpilot

MAY 30, 2022

– contextual guidance feedback (tooltips, modals , banners, messages, and microcopy ). Get a Userpilot demo to see how easy you can create tooltips, prompts, hotspots, and more using a no-code platform. But when an error message shows, this is how the system offers feedback. Userpilot shows clear error messages.

Feedback Software 72

Feedback Software User Testing Customer Feedback Data Visualization 72

Pragmatic Marketing

NOVEMBER 21, 2018

In last week’s webinar with Pragmatic Marketing , Centercode CEO Luke Freiler shared Beta Testing tips for product managers so they can, even with limited time and resources, leverage turnkey Customer Validation assets. This is especially true when you’re going back and forth with testers in long chains of messages.

User Testing 70

User Testing Product Research Customer Experience Data Visualization 70

Intercom, Inc.

FEBRUARY 6, 2019

3 tips for a successful product launch plan. We’re still reworking our framework and recognize that it will never be “done’” per se, but here are three tips based on what we’ve learned so far: 1. In this case, customer message campaigns, webinars and help content will be more effective. Prioritize based on impact.

Product launches 170

Product launches User Friction User Testing Messaging 170

Userpilot

JANUARY 16, 2024

Use automated follow-up emails and messages to reassure customers that you take their feedback seriously. Book a demo with Userpilot, and we’ll show you how. Step 2: Acknowledge customer reviews with automated follow-up messages The idea behind creating a review funnel is to make it an effective marketing system for your brand.

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Feedback Software Analytic Tools Data Visualization Systems Review 98