Intercom, Inc.

JULY 23, 2020

Though technology has allowed us to work remotely for quite some time, companies have debated whether it’s truly best for business. So what’s the solution? When most people think of product development, they imagine an in-person experience. It’s a bold gambit, but if anyone can pull it off, Daniel can. billion in 2015.

Research Software 199

Research Software Feedback Software Reporting Tools Technical Review 199

ProductPlan

JUNE 1, 2023

Where are product teams getting their feature ideas? According to our 2023 State of Product Management Report , customer feature requests are still the top source of actionable product ideas, but that’s only the case for 35% of respondents. Why do product teams become feature factories?

User Testing 98

User Testing User Friction Development Team Review Customer Experience 98

Intercom, Inc.

MARCH 29, 2022

We introduced Intercom as the Engagement OS , the customer communications platform that enables the most critical component of the modern customer journey: ongoing engagement, throughout the customer journey – from acquiring to onboarding, activating, support, and beyond. It is an exciting time for us at Intercom.

Feedback Software 118

Feedback Software Customer Communications Reporting Tools Events 118

ProductPlan

JULY 10, 2020

As the Director of User Experience, our team was tightly partnered with our product management counterparts to ensure we had baked-in practices and habits that enabled all of our development teams to deliver an exceptional product experience effortlessly. The Product Team’s Role in Customer Experience Strategy.

Customer Experience 71

Customer Experience Development Team Review Onboarding KPIs Reporting Tools 71

Pragmatic Marketing

NOVEMBER 21, 2018

Still, the vast majority report that they’re short on time and in need of processes to make the most out of their efforts. According to Pragmatic Marketing’s research, Product teams spend 73% of their time on tactical activities. Loop In the Teams Who Will Use Your Data. There’s also the issue of time.

User Testing 70

User Testing Product Research Customer Experience Data Visualization 70

Business of Software Conference

NOVEMBER 26, 2018

Rahul Vohra (Founder/CEO, Superhuman) – The Product-Market Fit Engine from Business of Software Conference. Want us to let you know about new talk videos, speaker AMAs, Business of Software Conference and other event updates? Yeah, and I forced our team to build a trebuchet – in retrospect, that was a very bad idea.

User Testing 103

User Testing Product Marketing Engineering Marketing 103

Gainsight

AUGUST 31, 2020

Recently, our Chief Customer Officer, Ashvin Vaidyanathan , met with Mike Rivisto , Senior Vice President, Customer Success, and Services at ServiceChannel along with their Senior Director of Customer Success, Jessica Countess. They provide a real-time, web-based view of service data with respect to all trades, locations, and contractors.

Reporting Tools 52

Reporting Tools Data Visualization Customer Experience Customer Feedback 52