The Product Coalition

OCTOBER 19, 2020

The upstart positioned itself to capitalize off of these forces, while Blockbuster ignored them at its peril. Alternative futures analysis is a structured analytic technique that helps teams predict how the future might unfold. As you assemble your team, take special care to select a diverse group of subject matter experts.

Technical Review 160

Technical Review Analytic Tools Research Software Automotive 160

ProductPlan

JULY 10, 2020

As the Director of User Experience, our team was tightly partnered with our product management counterparts to ensure we had baked-in practices and habits that enabled all of our development teams to deliver an exceptional product experience effortlessly. The Product Team’s Role in Customer Experience Strategy.

Customer Experience 65

Customer Experience Development Team Review Onboarding KPIs Reporting Tools 65

ProductPlan

MARCH 7, 2019

One of the few times a product manager really gets to take center stage and show the fruits of their labor is when they’re presenting the product roadmap. Roadmap presentations are the culmination of weeks, months, or possibly years of work. A compelling roadmap can inspire the company and set a positive tone for the future.

Roadmap 65

Roadmap Technical Review Development Team Review Presentation 65

ProductPlan

JANUARY 21, 2020

A few years ago, I was the acting product manager at a startup, developing an enterprise software product. Building the product was hard: it was taking longer to develop than everyone expected (of course). I heard requests from customers, domain experts, consultants, our development team, and internal stakeholders.

Development Team Review 78

Development Team Review Software Review Fractional CTO CTO 78

Intercom, Inc.

JUNE 3, 2021

That’s the advice of the Sequoia team in their last memo, “ COVID Accelerated the Future, Now Seize It ,” and for the last couple of months, that’s certainly been on the top of our minds here at Intercom. We’ve been focused mostly on looking at how we can grow our team and what might new teams do and what might new people do.

Strategy 228

Strategy Feedback Software Research Software Software Review 228

The Product Coalition

JUNE 24, 2021

In this article, we want to tell you about what happened behind the scenes, including the deck we presented to the Benchmark team. This is what happened again with the Benchmark team. It’s about showing that you have identified your positioning. That’s why we include the appendices along with the deck. for our community.

Feedback Software 92

Feedback Software Software Review User Testing Development Team Review 92

ProductPlan

DECEMBER 4, 2019

Situation: You’ve painstakingly constructed a roadmap after consulting with various stakeholders, the development team, and your peers. Soft skills” aren’t always part of their repertoire, not to mention loads of “ developer-speak.”. Dropping the news that something is late on the day it was due is doing you no favors.

Development Team Review 67

Development Team Review Software Review Product Management Product Manager 67

Department of Product

MARCH 28, 2022

Which means at some point, every product must reassess its position in the market – and the strategic decisions that underpin it – to decide whether to evolve and adapt to new emerging market trends, or to ignore them. In a product development context, and particularly with reference to technologies, this can be problematic.

Technical Review 52

Technical Review Technical Advisors Reporting Tools Data Visualization 52

Intercom, Inc.

DECEMBER 2, 2021

From the process of disambiguation and the worst outage we ever had to our obsession with speed and how legal and engineering teams can work better together, Engineer Chats will give you a peek behind the engineering process at Intercom. The legal team isn’t there to slow R&D down. That is an ambiguous problem.

Engineering 178

Engineering Presentation Technical Review Systems Review 178

Oren Steinberg

DECEMBER 27, 2017

A nice starting point is to define the Role of Business Development as Filtering and Building partnerships that further the organization towards its goals. You first need to plan what type of partnerships your business needs, and only then you can engage the market and review the partnerships’ opportunities.

Development Team Review 61

Development Team Review B2C User Testing B2B 61

Gainsight

MARCH 19, 2020

And that’s driven thousands of customer success professionals who were used to seeing their clients and teams every day to learn the ins and outs of “virtual” CS. Thanks to many, including Marco Innocenti and the team at Zoom, as well as Jay Nathan. We hosted a webinar with Slack on this topic. Watch the recording here! Turn On Video.

Customer Experience 85

Customer Experience User Testing Customer Feedback Technical Review 85

Gainsight

AUGUST 31, 2020

Their commitment to understanding the real voice of the customer is reflected in ServiceChannel’s position as a category leader and their most recent survey results. . They sought to attain more diverse feedback and feel more confident in the survey results, positive or negative. We also built out the team.

Reporting Tools 52

Reporting Tools Data Visualization Customer Experience Customer Feedback 52

Intercom, Inc.

MARCH 29, 2022

Des Traynor laid out the six unique beliefs that guide our vision, mission, and roadmap here at Intercom. You’ll hear from the product managers that led the ideation, planning, and development of these products, and get their unique insights into the ways each of them can uplevel your customers’ experience with your company.

Feedback Software 118

Feedback Software Customer Communications Reporting Tools Events 118

Business of Software Conference

NOVEMBER 26, 2018

Yeah, and I forced our team to build a trebuchet – in retrospect, that was a very bad idea. Press reviews are kind of blah, sales cycles take too damn long, but you can almost always feel it when it is happening. I felt this incredible intense pressure from the team and also from within myself to launch what we had built.

User Testing 103

User Testing Engineering Product Marketing Feedback Software 103

Andrew Chen

SEPTEMBER 4, 2018

Andrew: Network effects have…there’s a lot of really positive things about them and one of the big pieces is that virality is a form of like something that you get with the network. And I think the similar kind of analysis you can do for B2B companies is for products that have different sized teams using it. Jeff: Yeah.

User Testing 75

User Testing Marketing Analytic Tools Customer Experience 75