Userpilot

NOVEMBER 3, 2022

Knowledge management is the process of gathering, storing, and distributing information. A good knowledge management process is essential to succeeding with self-service support. Results in higher team productivity. It’s a great way to save time for your HR team while ensuring new employees don’t get stranded.

Analytic Tools 98

Analytic Tools Feedback Software Customer Communications Data Visualization 98

The Secret PM Handbook

JANUARY 1, 2016

This post is about where I’ll be focusing in 2016 in terms of becoming a more skilled product manager, and in helping others achieve that. But there’s always room for improvement, and as I’ve mentioned lots of times, getting more effective at product management has a huge ROI. The idea is the system is what gets you to the goal.

Product Management 150

Product Management Product Manager Systems Review Reporting Tools 150

The Secret PM Handbook

MARCH 9, 2018

But if that skill is augmented with great product knowledge (provided by product managers) sales take off. And the change management cost of moving an organization to a new system – your system – is likely to be very high as well. How do you prepare the sales team for these kinds of objections? They might postpone the decision.

Weak Development Team 95

Weak Development Team Customer Experience User Testing Demo 95

Intercom, Inc.

DECEMBER 19, 2018

Intercom, the product, continued to develop at a fast pace with hundreds of new features big and small – from an entirely reimagined Messenger to a thriving Intercom App Store to next generation chatbots, Custom Bots and Answer Bot. Lessons learned from scaling a team. It has been a year of extraordinary growth at Intercom.

Analytic Tools 150

Analytic Tools Research Software User Testing Customer Experience 150

Gainsight

JUNE 11, 2021

Manager, Customer Success at Slack and CEO of Customer Success Network at Slack. Team Up with Sales to Drive Revenue with Kristen Hayer, Founder & CEO at The Success League. But both teams should be working together to drive more revenue than attacking the customer base separately. You must also validate and verify outcomes.

Reporting Tools 91

Reporting Tools Research Software Onboarding KPIs Data Visualization 91

Userpilot

MARCH 18, 2021

Why does retention management take so much time and effort? Customer Retention Strategy #1 – The Importance of Positioning and Managing Expectations. But how the marketing team decides to tell your story will determine who it connects with. vs. The Product Growth Tool for Product Teams. Which one would you buy from?

Feedback Software 52

Feedback Software Research Software User Testing Customer Experience 52

Imaginary Cloud - Design

JULY 2, 2020

It is not that those books are bad. In a time when there was very little acknowledgment about the importance and the role of design, when design was mainly done by developers and with very little user awareness. Books that give product managers a light about design or that give designers a light about business. Why is that?

Books 52

Books Technical Review Research Software Data Visualization 52

Userpilot

JULY 13, 2021

Given how much time and money you’re spending developing new product features, it would be a great shame to have nobody want to use them. This is more effective than an employee handbook since humans tend to retain more information when they actively participate in something, as opposed to passive reading. Speed is of the essence here.

Analytic Tools 98

Analytic Tools Onboarding KPIs Customer Experience Data Visualization 98

UX Planet

MARCH 31, 2024

What are their strong/weak sides? Books about UX strategy UX Strategy: Product Strategy Techniques for Devising Innovative Digital Solutions by Jaime Levy This hands-on guide introduces lightweight product strategy tools and techniques to help you and your team devise innovative digital solutions that people want. Who are our users?

UX 73

UX Strategy Research Software User Testing 73

The Secret PM Handbook

SEPTEMBER 7, 2018

Take Action Today With These Product Management Tips. And I love immediately actionable product management tips that I can start using today to become better at my job. You’ll become a better product manager, your sales people will love you, you’ll get more customers, and your profits will go up. There are over 50 at last count.

Product Management 170

Product Management Product Manager Weak Development Team Agile 170

Intercom, Inc.

SEPTEMBER 19, 2019

This is the recipe for a mediocre sales team. Like a sports franchise, a top team should be both collaborative and competitive. When not writing his sales handbook, he’s been overseeing the change from Close.io Steli shows how to manage it properly – without creating a toxic culture. to Close.com. Competitiveness.

Weak Development Team 184

Weak Development Team Customer Experience Startups Reporting Tools 184

The Product Coalition

JANUARY 26, 2024

In the perfect world, product managers have all the time, resources, and skills to do impeccable, in-depth market and user research. The real world has limited resources, unrealistic deadlines, and new teams that have not been able to do research at all. Twenty five mini-research ideas for finding something meaningful to work on.

User Testing 105

User Testing Product Research Research Software Data Visualization 105

The Secret PM Handbook

AUGUST 17, 2018

That leads to bad outcomes for you. In a recent presentation I was demoing the latest version of a new product that was still in development. And you can find more on objection handling in any handbook on how to sell more effectively, like Dan Pink’s To Sell Is Human.”. Let’s fix that! Be prepared, Scout.

Weak Development Team 170

Weak Development Team Presentation Demo Product Research 170

Hutwork

MARCH 19, 2018

Product management goes well beyond those certified in agile or another method. Whether you became a product manager or someone asked you to wear one more hat, leading can be stressful. One key to successful product management is to keep learning. Management books normally discuss processes and people and skip over technology.

Books 67

Books Research Software Feedback Software Weak Development Team 67

Intercom, Inc.

FEBRUARY 5, 2019

Developing a sales strategy is one of the core activities every business will have to undertake. When done correctly, your sales strategy will help your sales team execute with focus – SMB or enterprise, inbound or outbound, hunting or farming. Get your free copy of The Sales Handbook. Want more advice like this?

Outbound 177

Outbound Strategy Inbound Customer Experience 177

Sequent Learning

SEPTEMBER 4, 2019

Fundamentals of Product Management – For the Last Time. People often ask me why I write books and articles about product management. And these actions float down to the product managers who sometimes operate by the agendas of others, vs. the advocacy for the business of their products. That’s great news.

Customer Experience 63

Customer Experience Research Software Product Management Product Manager 63

Intercom, Inc.

JULY 12, 2018

This wasn’t Elad’s first experience with hyper growth – Google grew headcount 10x during his time as a product manager there – nor the last. To help codify his learnings throughout those experiences and share the most repeatable frameworks, he’s published the High Growth Handbook , available from Stripe Press on Tuesday, July 17.

Technical Advisors 120

Technical Advisors Reporting Tools Weak Development Team Startups 120

The Secret PM Handbook

MAY 12, 2017

Product managers tell me – and the people managing product managers tell me – that one of their biggest challenges is communicating with the development team. People complain about: Developers being poorly motivated, or having a bad attitude about what you want them to build. ” and “What?”

Weak Development Team 199

Weak Development Team User Testing Feedback Software Product Research 199

Imaginary Cloud - Design

MAY 22, 2019

today it is applicable across multiple sectors " Putting it simply, it's about working across fields, managing relationships with the user, other stakeholders, and other entities such as budgets, rules and policies. Design and innovation are being used as a tool and process for change in order to "develop (.)

Research Software 59

Research Software User Testing Weak Development Team Customer Experience 59

The Secret PM Handbook

MAY 12, 2017

Product managers tell me – and the people managing product managers tell me – that one of their biggest challenges is communicating with the development team. People complain about: Developers being poorly motivated, or having a bad attitude about what you want them to build. Or as we think we are.

Weak Development Team 210

Weak Development Team User Testing Feedback Software Product Research 210

Intercom, Inc.

OCTOBER 24, 2019

Here are five quick takeaways: When evaluating clients, the biggest thing Bailey and her team look for is whether the organization is willing to give up control. Building a community isn’t about management. And I got to work with the international growth team for Facebook. Short on time? He ran growth in Asia.

Research Software 116

Research Software Customer Experience User Testing Feedback Software 116

Split

AUGUST 16, 2018

Chances are if you’re an engineer or product manager who works on anything even somewhat related to continuous delivery, Jez Humble wrote your handbook. This co-author of the Jolt award-winning Continuous Delivery also made hefty contributions to both Lean Enterprise and The DevOps Handbook. Or, “We do this thing called Agile.

Analytic Tools 58

Analytic Tools Feedback Software Research Software Engineering 58