The Product Guy

NOVEMBER 29, 2019

This is largely caused due to not researching enough around the market you are building for understanding the target audience and spending enough time with your customers to build empathy for them and understand their pain points. How Products Fail Without Customer Empathy. First Principles of customer empathy.

User Testing 305

User Testing Customer Experience User Friction Customer Feedback 305

Userpilot

APRIL 15, 2024

Left unaddressed, customer communication pain points can cause dissatisfaction and eventual churn. We cover: Types of customer pain points. How to identify customer pain points. Six common customer pain points. In-app support strategies to eliminate them.

User Friction 105

User Friction Customer Communications Analytic Tools Feedback Software 105

The Product Guy

MAY 30, 2019

Hypotheses are only useful if we test them (with customers), to validate or discard them. As a team who decides to research which new features to develop, we first want to define our business outcomes and key results (OKR), together with our problem statement. The problems to solve: customer impact and business impact.

User Testing 384

User Testing Product Research Customer Experience Data Visualization 384

Intercom, Inc.

FEBRUARY 25, 2021

Most businesses design customer experiences from the inside out, based on what is best for the company, when they should be doing the exact opposite. Few people are as passionate about customer experience as Annette, the founder and CEO of consulting firm CX Journey Inc. How to put the “customer” in “customer experience”.

Customer Experience 211

Customer Experience User Friction User Testing Customer Feedback 211

The Product Guy

FEBRUARY 13, 2020

Firstly, Jeff as a new umbrella brand for all the new services will be providing to our customers; Secondly, a new business line called Beauty Jeff was opening the very first venue in Argentina. It is overwhelming when you get into hyper-growth mode, and it requires process and strategy to continue the success and growth. Operated by.

Product Research 471

Product Research Onboarding KPIs Reporting Tools Feedback Software 471

The Product Guy

DECEMBER 6, 2018

After every discussion with customers, sales, service, leadership and my colleagues, I was left with a laundry list of problems that needed my attention. As a product manager, my goal is to ensure customer satisfaction, long term success of my product and contributing to the success of my organization.

Reporting Tools 350

Reporting Tools Customer Experience Product Manager Product Management 350

Product Talk

DECEMBER 7, 2022

Customer interviewing is one of the most valuable activities a product team can do. It’s simply the easiest, most sustainable way of learning about your customers and what they need. Customer interviewing is one of the most valuable activities a product team can do. What doesn’t count as a customer interview? Tweet This.

User Testing 290

User Testing Reporting Tools Customer Experience User Friction 290

Alchemer Mobile

AUGUST 27, 2020

Customer behaviors and preferences are shifting daily – as are their emotions. Success is understanding how the product fares in the market, and being able to adjust properly, pivot, and quickly make decisions based off of customer feedback. do not interface with developers in a technical way). Go beyond NPS as a core KPI.

User Testing 246

User Testing Product Research Feedback Software Research Software 246

Product Innovation Educators

OCTOBER 16, 2023

It’s an organizational issue—moving quickly to beat competitors and keep up with changing customer preferences. When companies take the time to design products that match what the customer needs, profits soar, customer satisfaction (and retention) soars, and employee satisfaction gets a nice uptick too.

User Testing 285

User Testing Customer Experience Product Research User Friction 285

Userpilot

SEPTEMBER 16, 2024

What product marketing strategies can you use to increase your chances of success? To answer this, let’s explore: What a market development strategy is. Real-life SaaS examples of successful market development attempts. A step-by-step process to build a viable market development strategy.

Research Software 105

Research Software Analytic Tools Feedback Software Data Visualization 105

Alchemer Mobile

FEBRUARY 21, 2025

Surveys, combined with open text analysis, however, hold immense potential for uncovering deeper customer insights from customer feedback. In this post we explore how to effectively incorporate open text analysis into your CX survey strategy to unlock those deeper customer insights. How have customer preferences shifted?

Customer Feedback 113

Customer Feedback Feedback Software User Testing Data Visualization 113

The Product Guy

MAY 7, 2020

Hence it is critical that one is aware of the best practises of the role and develops his own philosophy which results into maximum positive leverage for the organization. As I strive towards becoming a product leader, I wanted to understand the best practises in product management and in the process develop my own product philosophy. .

Technical Review 398

Technical Review Product Manager Product Management Research Software 398

UX Planet

MARCH 29, 2025

Written by MaryMoore If youre new to UX design and havent considered strategy yet, now is the time to start. Youre probably thinking, Ill figure it out as I go along, or, Do I really need a strategy? What Exactly is UX Strategy? Identify their pain points and propose design solutions tailored to resolving thoseissues.

Feedback Software 66

Feedback Software UX Weak Development Team Research Software 66

Userpilot

DECEMBER 18, 2024

Without effective UX analytics that goes beyond collecting data, you’re losing valuable customers. Unfortunately, the research backs this up, with a staggering 90% of users reporting that they stopped using an app due to poor performance. But over time, customer needs evolved. I will discuss why in just a second.

Data Visualization 105

Data Visualization Analytic Tools Research Software User Testing 105

Product Talk

APRIL 9, 2025

Today, Ill be covering the most common usability issues that arise when developers start working with a new API. Customer-facing APIs are products. When engineers encounter friction when learning a new API, it reduces their likelihood of having success with your product. Watch as the customer reviews the documentation.

Product Research 136

Product Research Software Review User Testing Technical Review 136

The Product Guy

AUGUST 10, 2017

Guest Post by: David Parmelee, Digital Strategy Consultant. As Marc Wendell described in a Product Mentor video, the foundation of success in both product management and user experience (UX) is solving a problem for a specific user. That unearths sets of real-life goals and pain points.

User Testing 296

User Testing Customer Experience Research Software Customer Feedback 296

Userpilot

JULY 9, 2024

What is a customer experience management strategy? We also share best practices for product teams seeking to optimize their strategies and enhance customer engagement throughout their journey with the product. Implement tactics to enhance customer experiences at various touchpoints. Why is it important?

Customer Experience 111

Customer Experience User Testing Research Software Analytic Tools 111

Product Talk

DECEMBER 18, 2024

I did classic web development before there were frameworks back in the ’90s. Every single person that contributes to building a product, all of the makers in the room, we need to care about our customers, we need to make sure that what we’re building is going to work for them. We can all work to develop our own habits.

Product Research 245

Product Research Research Software Analytic Tools Feedback Software 245

Product Innovation Educators

SEPTEMBER 2, 2024

Why market research is product managers’ secret ingredient for successful products Watch on YouTube TLDR Market research is a key part of product development and management. He covers the “double diamond” approach, how to talk about value, pricing strategies, and how market research helps make smart decisions.

User Testing 280

User Testing Product Research Market Research Research Software 280

Userpilot

SEPTEMBER 9, 2024

Looking for real-life customer-led marketing examples that worked to get inspiration for your own campaigns? For each example, we’ll explore why it works and lessons that can help improve your marketing strategy. For each example, we’ll explore why it works and lessons that can help improve your marketing strategy.

Customer Feedback 111

Customer Feedback Customer Experience Data Visualization Analytic Tools 111

Roman Pichler

DECEMBER 7, 2021

Second, it has to be feasible to develop it. Third, it has to generate sufficient business benefits to justify developing it. Fourth, it must not cause any harm to its users, the wider society, and the planet. Such a product is also referred to as a painkiller , as it addresses a problem or pain point.

Artificial Inteligence 285

Artificial Inteligence Vision Wireless User Friction 285

Arkenea

FEBRUARY 23, 2025

Want to get your app development project off the ground? Arkenea is a trusted, app development firm with 13+ years of experience. If I had to make a blanket statement, it’s that most founders and product managers don’t listen enough to customers or iterate enough based on customer feedback.

User Testing 98

User Testing Feedback Software Research Software Customer Feedback 98

The Product Guy

SEPTEMBER 12, 2017

Guest Post by: David Parmelee, Digital Strategy Consultant. A user researcher or other UX practitioner may group users by patterns in their behavior, both inside and outside your product. User personas stand in for users throughout the design of your product. Why bring this up? Using personas to drive engagement.

Research Software 273

Research Software User Testing Analytic Tools Product Research 273

The Product Coalition

AUGUST 3, 2023

How to Achieve Success in Your Product Strategy In today’s rapidly evolving market, having a clear product vision and a well-defined strategy is essential for the success of any tech product. A compelling product vision is a guiding light, providing direction and purpose to the development process.

Vision 148

Vision Product Research User Testing Roadmap 148

UX Planet

MAY 25, 2025

Now, in Part 2, we shift focus to the next critical phase: Planning for instrumentation & recruitment , ensuring youre equipped with the right tools, participants, and strategies to conduct effective, User-centred interviews. Leverage internal resources like customer databases, social media, or mailing lists.

User Testing 97

User Testing Customer Feedback Customer Experience Data Visualization 97

Userpilot

MARCH 9, 2025

What happens when you build a product or service around what you think potential customers want, only for them to buy something else? For starters, it shows you dont know your customers well enough. But worse than that, it leads to lower revenue, failed products, and plummeting customer loyalty. The short answer: yes.

Research Software 81

Research Software User Testing Analytic Tools Feedback Software 81

Product Talk

SEPTEMBER 20, 2023

And while opportunity solution trees have become increasingly common among product teams, there’s still plenty of room for customization, both in the way you set up your trees and the tools you use to build them. It felt like 10+ years of experience, from customer development to Jobs Theory all in one actionable package.

Data Visualization 333

Data Visualization Analytic Tools Research Software Product Research 333

Product Innovation Educators

SEPTEMBER 16, 2024

This approach focuses on understanding customer needs, generating quality ideas, and turning those ideas into real value. It’s what helps create products that customers love and keeps companies successful in the long run. Staying Close to Customers A big part of successful innovation is keeping a close connection with customers.

Research Software 301

Research Software Feedback Software User Testing Analytic Tools 301

Product Innovation Educators

OCTOBER 24, 2022

A digital customer experience coupled with rapid physical product creation – insights for product managers. Both my co-founder Brian and I experienced pain points when we were buying engagement rings. We’re building a new digital product that’s the first of its kind for custom jewelry design online.

User Friction 193

User Friction Customer Experience User Testing Customer Feedback 193

Product Innovation Educators

AUGUST 21, 2023

He has established a system allowing the team to focus on understanding customer needs more deeply, creating Outcomes through hypothesis-based testing, and measuring progress through Velocity, Win Rate and impact towards their North Star Metric. I’m looking to perfect my craft over time and develop my brand of product management.

Product Research 247

Product Research User Testing Marketing Research Software 247

Userpilot

AUGUST 14, 2024

According to the 2024 State of CX Personalization Report by Medallia, customers who go through very personalized experiences rate their overall satisfaction as 9.4 By developing a customer segmentation strategy, you can build the right segments, analyze their behavior, and set tactics to reach them through tailor-made initiatives.

Analytic Tools 104

Analytic Tools Feedback Software Research Software Reporting Tools 104

Userpilot

AUGUST 30, 2024

What if you could read your customers’ minds? While mind-reading might be out of reach, customer segmentation models are the next best thing. By understanding and grouping your customers based on their behaviors and preferences, you can create personalized experiences that actually engage customers.

Data Visualization 101

Data Visualization Analytic Tools Reporting Tools Customer Experience 101

Product Innovation Educators

JUNE 12, 2023

Second is setting up the right funnels for access to users. I strongly believe that as a PdM, the biggest value you bring on your team is speaking to users and having a pulse of what your customers need. Planning includes the product vision, strategy, and roadmap. How do you set the vision, strategy, and roadmap?

User Testing 253

User Testing Customer Feedback Customer Experience Product Manager 253

Alchemer Mobile

NOVEMBER 18, 2020

Liz has deep experience in fintech product development. Prior to her time in fintech, she founded two connected car startups focused on car app development and the future of transportation. My thesis was that developers would be building connected car apps. These days, safe, hygienic customer experiences are a higher priority.

Customer Experience 246

Customer Experience User Friction Data Visualization Transportation 246

Product Innovation Educators

JUNE 24, 2024

In this article, we’ll explore Mary’s journey, the strategies she used to reframe her experience, and the valuable lessons she learned along the way. In the nonprofit world, this meant identifying the needs of the community and developing programs and services to address those needs.

Product Manager 249

Product Manager Product Management User Friction Product Research 249

Product Innovation Educators

NOVEMBER 14, 2022

Prior to Tango, Ken spent most of his career in the Bay Area at Uber, where he held roles in Launch Operations, Data Science, and Product Strategy. . We thought about how we could shift that to a more positive experience and cut down on pain points. Your strategy has to be within the context of what your product is.

Product launches 254

Product launches Development Team Review Technical Review Customer Feedback 254

Userpilot

JULY 24, 2024

Launching a product without a well-defined product strategy framework is similar—you risk wasting resources without a clear path to success. So, how do you outline a product strategy framework that is the foundation of product-led growth ? Product strategies help you design and grow your products. Let’s get right to it.

Data Visualization 111

Data Visualization Framework Product Strategy Analytic Tools 111