Johanna Rothman

MARCH 18, 2024

That's why Part 1 of this series discusses your value and what managers want and need. That part discusses why managers see agile coaches and Scrum Masters as staff positions, not line jobs. That's the first step to turning your experience into a line position. If not, why are you in technical product development?

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Weak Development Team Certifications Agile Customer Experience 81

Userpilot

NOVEMBER 30, 2023

How do product managers identify market gaps? A market gap can be caused by missing functionality or poor user experience. Canva identified a market need for a user-friendly graphic design tool for non-designers and DocuSign for a secure solution to sign and manage digital documents and contracts. Let’s get into it!

User Testing 105

User Testing Data Visualization Feedback Software Research Software 105

Userpilot

SEPTEMBER 14, 2023

What customer discovery questions should product managers ask to accurately identify the unsatisfied needs of potential customers and validate ideas? TL;DR Customer discovery questions enable product teams to better understand customer needs and problems so that they can build products that the potential customer truly needs.

Product Research 103

Product Research Customer Feedback Data Visualization User Testing 103

The Product Guy

AUGUST 13, 2020

When I first researched about product management, I asked seasoned product managers how they started and they gave me very different kinds of answers. A lot of them worked in other positions before moving to product management, like engineers, analysts, marketers and project managers, and learned by taking on extra responsibilities.

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Product Management Product Manager Research Software Feedback Software 163

The Product Guy

OCTOBER 9, 2018

I became a product manager because I wanted to take a more strategic role at my company. First, I did not know how to frame, develop and present product strategy in a systematic way, and second, as a startup, my company has not historically had a good track record of strategy being developed outside of senior management (read: founder).

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Weak Development Team Product Strategy Strategy Development 130

Userpilot

JANUARY 29, 2023

Why do product managers need a new feature validation framework? TL;DR Product managers need a new feature validation framework to ensure that they meet user needs or drive organizational goals and avert product failure. Product teams should invest in validation when developing the MVP. How can you build one?

User Testing 98

User Testing Product Research Framework Feedback Software 98

The Product Coalition

MARCH 18, 2022

Around that time, a healthy startup should have established: A solid team A great product/service with at least one core value proposition A base of loyal and highly satisfied customers Once the founder sees good traction with 50+ enterprise customers and/or thousands of users, they face a dilemma. Are there capacity or incentive issues?

Customer Experience 190

Customer Experience Onboarding KPIs User Testing Customer Feedback 190

Userpilot

NOVEMBER 23, 2023

Why do product managers need them? TL;DR Regular roadmaps kill outcomes by forcing teams to think in the categories of features and timelines. It’s difficult to implement outcome-based roadmaps because stakeholders don’t trust product teams to deliver on business goals. Ready to dive in to learn more?

Feedback Software 105

Feedback Software Analytic Tools Product Research User Testing 105

Userpilot

OCTOBER 21, 2022

Why would you care about MVE as a product manager ? Minimum viable features are the set of product characteristics that you need to develop to satisfy a user's need. The development of the MVP and MVE should happen at the same time. Developing one is not possible without the other. Got your seat belt on?

Customer Experience 98

Customer Experience Onboarding KPIs User Testing Customer Feedback 98

The Product Coalition

MARCH 7, 2023

How to prepare for a user interview, all the way to sharing the results with your team. Many companies expect product managers, designers and other roles to be able to deliver good user interviews, but the training is often by trial-and-error. Questions not to ask There are such things as bad questions when you’re interviewing a user.

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User Testing Customer Feedback Customer Experience Data Visualization 121

ProductPlan

AUGUST 4, 2020

If you’re a product manager or part of a startup, you’ve likely heard about the Minimum Viable Product concept for getting products to market faster. In my opinion, the definition of an MVP is often misunderstood, and I’ve seen entrepreneurs and product teams misinterpret it with unfortunate results. And what it’s not.

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Weak Development Team Product Research User Testing Differentiation 125

Userpilot

DECEMBER 13, 2023

How do you develop a robust UX strategy? TL;DR UX strategy provides guidance to the UX design team on how to create and improve experiences that satisfy user needs. TL;DR UX strategy provides guidance to the UX design team on how to create and improve experiences that satisfy user needs. This is the main focus of the article.

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Research Software Analytic Tools Feedback Software User Testing 104

BrainMates

JULY 31, 2023

Innovation Is Just Good Product Management By ADRIENNE TAN Innovation has become a buzzword in countless organisations. CEOs want it, strategists write about it, marketers talk about it, and product managers strive to deliver it. In fact, the essential purpose of product management is to execute the principles of innovation.

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Product Management Product Manager User Testing Weak Development Team 52

The Product Coalition

SEPTEMBER 2, 2022

The leadership team finally agreed on the vision. Clarity enables the team to translate the choices into a functional product that creates value. So as you make choices, package the strategy into a document, and share it with the product team, keep four words in mind?—?a A yes with a weak how or a no receives a zero.

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Product Strategy Strategy User Testing Weak Development Team 124

ProductPlan

FEBRUARY 22, 2023

As a product manager, one of the toughest challenges I and my fellow PMs face is prioritizing the right features amongst an ever-increasing influx of data from customer feedback, product analytics, and the never-ending list of stakeholder requests. ProductPlan’s journey to enhance the user experience of Launch Management.

Customer Experience 59

Customer Experience User Testing User Experience Customer Feedback 59

Intercom, Inc.

APRIL 23, 2018

Most sales and support teams are already well versed in conversations about data deletion, risk assessments and security frameworks, but those issues are going to become an even more prominent part of the discussion once GDPR comes into effect. Setting up developer guidelines will help current and future collaborations and integrations.

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Weak Development Team Systems Review Data Visualization User Testing 220

Userpilot

NOVEMBER 21, 2023

We also share some best practices for product managers on how to pull off a successful product launch. Product launch checklists help align the efforts of all team members, enhance quality assurance, help mitigate risks, enable the evaluation of the launch, and help you deliver a better customer experience.

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Product launches User Testing Product Research Analytic Tools 104

Usersnap

DECEMBER 19, 2023

Ever wondered why the humble 1 to 5 rating point scale is the secret weapon of Product Managers (PMs)? TL;DR The article underscores the importance of 1 to 5 rating scale surveys & how it has helped me in my PM journey, exploring their simplicity, versatility, and impact on user-centric product development. Satisfaction Scale 2.

Feedback Software 52

Feedback Software User Testing Customer Feedback Product Research 52

Intercom, Inc.

NOVEMBER 3, 2022

Scaling a support team is challenging enough as it is. Maybe you’ve just extended support hours and it’s becoming harder to plan shifts for different time zones; maybe you’re spending hours figuring out schedules for the week ahead; maybe the inflow prediction was a bit off and now your team is under or overstaffed.

Feedback Software 206

Feedback Software Research Software Customer Experience User Testing 206

Userpilot

JUNE 20, 2023

As a product manager, how can you effectively validate ideas and build a successful product that delights users? TL;DR Product idea validation is a process during which product teams test and tweak the product concept to ensure it satisfies a real market need. To give you the necessary focus, develop target user personas.

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User Testing Product Research Feedback Software Customer Feedback 98

Mixpanel

JANUARY 3, 2022

Engineers are always looking for ways to differentiate themselves. As data-driven product development continues to balloon in popularity, so does the need for accurate and sophisticated implementation of analytics tracking in software products. One of those niches that’s become more valuable in recent years: product analytics.

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Analytic Tools Data Visualization Engineering Weak Development Team 59

Intercom, Inc.

JULY 28, 2022

Sanj started working at Salesforce back in 2005, when the company had around 1,000 employees and a few hundred million in revenue, and he was a part of its growth for 14 years, holding several leadership positions in multiple markets in EMEA. Since leaving college, I knew I wanted to work in technology, in a sales or go-to-market position.

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Feedback Software Customer Feedback Customer Experience Weak Development Team 210

Userpilot

JANUARY 21, 2021

Drawing a clear line between a product owner vs. product manager can be tough, given their varying roles from company to company. Despite any difference in roles, both the product manager and the product owner share a common goal: building products that create value for the stakeholders. In a hurry? Grab Our Bite-Sized Summary.

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User Testing Customer Feedback Onboarding KPIs Product Management 98

BrainMates

DECEMBER 12, 2019

The gap between rich and poor is widening, and this is causing an increasing disenchantment with the model which has been so successful. As a social entrepreneur with Full Time Lives and in my Product Management consulting work for Brainmates. How does this affect the world of Product Management? And it has got me thinking….

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Product Management Product Manager Reporting Tools Weak Development Team 52

Product Innovation Educators

FEBRUARY 28, 2022

How product managers can move their customers to action using the StoryBrand Framework. Summary of some concepts discussed for product managers. [2:51] Position your customer as the hero of the story and your product or business as the guide. If I’m a team manager, my team is the hero.

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Framework Transportation Marketing Product Management 87

People-First Product Leadership

DECEMBER 4, 2023

Throughout the post, I provide practical tips and steps for developing these strategic elements, setting the foundation for further strategic planning. It also showcases why your organization is uniquely positioned to do so. Identify their strengths, weaknesses, opportunities and threats (SWOT).

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Strategy Weak Development Team Technical Review Vision 52

Userpilot

OCTOBER 31, 2022

Talk with your sales and customer service teams to better understand your customer profiles. They’re also called exclusionary personas, and they’re a collection of the needs, values, and behaviors of individuals that differentiate them from your ideal customer. To u nderstand what is a bad customer fit for your SaaS.

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Feedback Software User Testing Research Software Data Visualization 97

Gainsight

JUNE 11, 2021

Manager, Customer Success at Slack and CEO of Customer Success Network at Slack. Major Takeaways: You can’t help others if you’re not in a position to help yourself. Team Up with Sales to Drive Revenue with Kristen Hayer, Founder & CEO at The Success League. It begins with identifying and developing outcomes.

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Reporting Tools Research Software Onboarding KPIs Data Visualization 91

Usersnap

OCTOBER 3, 2023

In the competitive landscape of product management, prioritizing user satisfaction and engagement is pivotal. Quantifying user interactions and analyzing engagement provide insights necessary for informed decisions, enhanced competitiveness, and superior product development. Retention Retention signifies user longevity and success.

Customer Experience 59

Customer Experience Customer Feedback User Experience User Testing 59

Department of Product

OCTOBER 5, 2023

Designed by a small, independent product team, Reflect is a rather beautiful new way to capture your notes, thoughts and ideas. Speaking of which, Microsoft has revealed it is developing a new feature for Outlook that will allow users to keep track of any meetings they can’t attend in person. Enjoy the rest of your week!

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Analytic Tools Research Software Artificial Inteligence Data Visualization 52

Userpilot

JULY 14, 2021

Because still – there are some differentiators that may affect your choice. Userguiding and Product Fruits offer more features, but have very clonky and buggy UX and UI, which makes them feel ‘half-baked’ and offers a poor user experience. As your team of 4 is trying to make it (and not break it!), There are two.

Analytic Tools 105

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 105

Mind the Product

OCTOBER 24, 2019

Product managers can make better decisions if they’ve built transparency and trust with their team. Strategic decisions provide direction and focus for your product, guide product development action, and ensure alignment within your product ecosystem. Both require a product manager to be the decision leader.

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Weak Development Team Customer Experience Workshop User Testing 82

BrainMates

MARCH 6, 2018

In March 2018, Rich Mironov visited Australia and presented to the Product Talks Sydney Meetup Group on building and scaling Product teams. This blog is a transcript of part of that meetup, focusing on why we need Product Management. Rich Mironov presenting on why we need Product Management. I know that we’re growing it up.

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User Testing Feedback Software Product Management Product Manager 75

Intercom, Inc.

MAY 16, 2019

As our Design Lead Gustavs Cirulis shared recently, the development of the product did not come without its own challenges. So I hosted our Director of Product Management Brian Donohue and Senior Product Manager Patrick Andrews on the podcast today to get the behind-the-scenes look at how this product came to life.

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Reporting Tools Feedback Software Research Software Customer Experience 106

PMLesson's Ace the PM Interview

APRIL 18, 2020

At Exponent , we've been operating as a remote team for most of the past year, with engineers, designers, and PMs spread across several time zones—not to mention thousands of users around the world who are part of our Slack community and Interview Practice forum. Product managers are translators, processors, and conduits of information.

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Research Software Product Management Product Manager Customer Experience 52

People-First Product Leadership

DECEMBER 20, 2023

To establish the Product Vision, I recommend taking time as a Product team to reflect both on the past and on the future. How can you empower the Product team and cross functional stakeholders to think big? How can you empower the Product team and cross functional stakeholders to think big? What ground has been covered?

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Vision Roadmap Onboarding KPIs Customer Experience 52

The Product Coalition

FEBRUARY 28, 2019

We had the opportunity to chat with Zoe Chaves, product manager at Splitwise, about the app and what makes it unique. She also has some great tool recommendations and advice for product managers (especially for those who are just starting out). In early 2015 I earned the promotion to product manager.

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Finance Weak Development Team Banking Customer Experience 60