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Alchemer Recognized in 2024 Gartner® Magic Quadrant™ for Voice of the Customer Platforms for Third Consecutive Research Report

Alchemer Mobile

LOUISVILLE, COLORADO, February 6, 2024 : Alchemer — a global leader in experience feedback technology — announced today that it has been named to the Gartner Magic Quadrant for Voice of the Customer Platforms research report for the third consecutive time. and/or its affiliates in the U.S.

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Product Positioning Strategies For SaaS: Types and Examples

Userpilot

Product positioning strategies are not only a marketing tactic but a survival strategy. In this article, we’ll go over product positioning definitions and their types, then go over our process for creating a product positioning strategy that gets positive user feedback.

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Product Differentiation in SaaS: How to Make a Difference as a Product Manager

Userpilot

What’s product differentiation? What differentiation strategies can a product manager use to make the product stand out in a saturated market? Product differentiation is about highlighting the features of your product that make it stand out on the market. What is product differentiation?

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10 Customer Experience Best Practices to Improve Customer Satisfaction in SaaS

Userpilot

To successfully compete in saturated SaaS niches, having a robust product isn't enough. Excellent customer experience can differentiate you from competitors and enhance customer satisfaction , loyalty, retention, and advocacy. Collect customer feedback regularly through in-app surveys to track sentiment and identify unmet needs.

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11 Types of Product Managers for SaaS Companies

Userpilot

TL;DR A product manager oversees the entire software product development cycle, from discovery to launch and beyond. The product launch manager collaborates with the marketing team to develop launch plans and oversees their implementation. AI product managers manage the implementation of AI technologies into software products.

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UX Strategy: Step-By-Step Guide for SaaS Companies

Userpilot

A robust UX strategy is also a valuable differentiator helping you stand out in competitive markets. According to Jamie Levy, the main tenets of a UX strategy are business strategy, value innovation, validated user research , and frictionless UX. Start designing your strategy by clarifying the business goals.

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Market Gaps: 10 Ways to Spot Untapped Customer Needs

Userpilot

Canva identified a market need for a user-friendly graphic design tool for non-designers and DocuSign for a secure solution to sign and manage digital documents and contracts. Tracking user behavior in-app enables product teams to find ways to improve product experience. What are examples of market gaps?