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Why Digital Customer Success Is Crucial in 2023 and Beyond

Gainsight

By Harshi Banka, Senior Director of Strategy, Digital Customer Success The last few months have been rough for SaaS businesses with multiple headwinds including the economic downturn, rising inflation, and decreasing investments. While tech companies witnessed unprecedented growth over the past couple of years, 2023 is a whole new game.

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Unlocking the Power of Customer Journey Optimization: An Ultimate Guide

Userpilot

Research shows optimized customer journeys deliver: Up to 20% increase in customer satisfaction 30% increase in conversion rates 15% increase in average order value 25-40% increase in revenue In essence, customer journey optimization establishes customer experience as a competitive differentiator that boosts business growth.

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Your guide to a successful website redesign: everything you need to know

Imaginary Cloud - Design

Web development strategies for successful redesigns. The purpose of analyzing user profiles and motivations is to understand the product concept, value proposition, usage, and user profiles of the product, feedback, and motivations. As new technologies emerge, so do new best practices for designing and coding websites.

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Product Idea Validation: 6 Steps for Ensuring Successful Products

Userpilot

Product idea validation is essential to avoid spending too many resources on a product that fails because nobody needs it. First, you need to clearly define the product goals, the problems it solves, and its alignment with the organization’s business goals. Some questions to answer include: What is the product?

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Unlocking the Power of Customer Journey Optimization: An Ultimate Guide

Userpilot

Research shows optimized customer journeys deliver: Up to 20% increase in customer satisfaction 30% increase in conversion rates 15% increase in average order value 25-40% increase in revenue In essence, customer journey optimization establishes customer experience as a competitive differentiator that boosts business growth.

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Succeeding with Product Delivery and Scrum: 10 Tips for Product People

Roman Pichler

Listen to the audio version of this article: [link] 1 Complement Scrum with a Product Discovery and Strategy Process Scrum is a simple framework that helps teams develop successful products. What’s more, you’ll struggle to determine the right product backlog items. But don’t stop there. But this is not enough.

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Identifying Market Opportunities: Here’s How You Can Create, Measure and Monetize Customer Value

Bain Public

Finding market opportunities, choosing a revenue model and delivering value to customers are all fundamental steps to reaching your product goals. For instance, you can propose 5 different product initiatives to the executive and the team and present why each option is valuable. Find Market Opportunities.