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Built for you: Workflow updates, Articles API, and more to help you engage customers efficiently

Intercom, Inc.

In the face of the massive change the support landscape is currently experiencing, the one constant is that many companies are receiving rising numbers of inbound customer requests. Specify who can start a conversation from the Messenger to prioritize and manage your inbound support volume during busy times.

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How GetAccept uses all of Intercom to grow its revenue by 450%

Intercom, Inc.

Enter GetAccept , the all-in-one platform for B2B sales teams that brings video, live chat, proposal design, document tracking and e-signatures together to simplify the life of a sales team. After trialling some other solutions, we chose Intercom because it centralizes inbound and outbound conversations without the friction that CRMs add.” .

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The SaaS Marketing Playbook for Exceptional Growth in 2021

Userpilot

Creative email strategies and other outbound hacks, and of course, this playbook wouldn’t be complete without Product-led growth frameworks that have led to double-digit ARR growth rates. Outbound vs. Inbound. Inbound and Outbound Success Stories. Inbound VS. Outbound for SaaS Marketing.

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Intercom’s product principles: Creating personal products by design

Intercom, Inc.

Supporting the exchange of PDF documents on WhatsApp to save customers from having to switch channels to share necessary information. For example, the outbound composer in the new Inbox is designed according to a channel-first model. A simple example? How does the principle help in the process of design thinking and product building?

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All I know is coding. Can I become a Product Manager?

B2B Product Management

As you can see in the picture, these categories are inbound and outbound Product Management. This division between inbound and outbound PM duties is much more pronounced at larger companies. If you are an inbound PM, you might want to take steps to get into an outbound PM role.

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MadKudu’s co-founder Francis Brero on unlocking the keys of product-led growth

Intercom, Inc.

Successful companies nurture a variety of customer journeys and revenue streams, from inbound leads and self-serve users to sales-assisted campaigns and ABM. You’re going to have people that come through inbound, they’re going to raise their hand, and you want to talk to them, which are regular inbound processes.

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Better Practices for Building Integrations

Amplitude

outbound integration. Fortunately, the inbound integration was much higher priority, so we decided to focus on that in the short-term. So the next time that a partner wants to provide you with a private API (or really use anything that isn’t documented publicly on their website), try to get them to add it to their public APIs.