Bain Public

JUNE 11, 2019

In order to get the job done properly and efficiently, product managers deserve the proper software, tools and resources needed to create and execute successful products. Roadmap and Build Products Customers Love Aha! : Roadmap and Build Products Customers Love Aha! CustomerVoice Inbox and integration with Intercom.

Feedback Software 40

Feedback Software Research Software Analytic Tools Reporting Tools 40

The Product Coalition

OCTOBER 5, 2021

A team failing to deliver successful outcomes in time could have flaws in the delivery process, or lack of product vision, or a need to improve the efficiency of the technology stack. Mindsets Are the right mindsets in place for successful product development? Is there clear responsibility and accountability?

Weak Development Team 150

Weak Development Team Reporting Tools Research Software Feedback Software 150

Mixpanel

MAY 5, 2021

Now, what if teams were honored just as much — or even more — when they successfully deprecated features and products? Arguably, killing portions of a product is one of the most challenging aspects of leadership. ” Neil Rahilly – VP of Product and Design at Mixpanel. Incompatibility. Tech costs.

Technical Review 144

Technical Review Analytic Tools Customer Experience Software Review 144

Bain Public

SEPTEMBER 18, 2020

As product managers, you’re often probably delayed by the time-consuming document assembly necessary for ‘spaced repetition’ of the roadmap strategy. As you well know, repeating your product strategy often leads to better recall later on and prevents any misalignment in the future. A Roadmap Overview.

Reporting Tools 52

Reporting Tools Feedback Software User Testing Data Visualization 52

Sachin Rekhi

FEBRUARY 16, 2020

I find that a product walkthrough is often needed when you are trying to make the case to leadership to green-light a new venture based on the strength of your vision for it. Elon Musk has put out some of my favorite product vision walkthroughs. When you initially document these, they should be pretty light-weight.

Data Visualization 217

Data Visualization Product Research User Testing Reporting Tools 217

Intercom, Inc.

JULY 21, 2022

We use a multi-touch attribution system. We spent a lot of time and effort setting up that foundational system, making sure that our data was really good. A lot of folks outsource performance marketing to agencies or use a simpler attribution system, which is fine and correct if your budget is smaller. Here’s Andrew.

Download 215

Download Feedback Software Data Visualization Customer Experience 215

ProductPlan

JULY 10, 2020

I’ve worked exclusively on digital products for over 14 years , primarily in product and design-centric roles. Thinking back, it’s surprising that it was only about five years ago that I had an important epiphany that would alter the trajectory of our company’s product strategy and my career.

Customer Experience 65

Customer Experience Development Team Review Onboarding KPIs Reporting Tools 65

The Product Coalition

OCTOBER 28, 2018

It is meant for certain use-cases and audiences, largely those who are not a key part of the decision-making process, but who are affected by it and by leadership, who don’t have the time to dive deep into the how and why of products and features. Before We Dive In SHOULD THE PRODUCT ROADMAP HAVE RELEASE DATES?

Roadmap 60

Roadmap Weak Development Team User Testing Customer Experience 60

Mironov Consulting

MARCH 26, 2022

" At the leadership level, I see a fundamental disconnect between the folks defining/building software products and the folks marketing/selling them: The "maker" side of the house defines prioritization as committing to fewer things in order to finish the most important ones. Then Engineering has to support them.  Most

Analytic Tools 145

Analytic Tools Data Visualization Reporting Tools Customer Experience 145

Mironov Consulting

JULY 28, 2022

Apologizing in advance: I’m intentionally exaggerating the differences between two broad corporate groups: wildly oversimplified roles and attitudes and reward systems.  Each Product dutifully presents ever-more-detailed roadmaps and plans, quarterly and then monthly and then weekly and then links to the live documents.

Reporting Tools 133

Reporting Tools Software Review Technical Review Weak Development Team 133

The Product Coalition

FEBRUARY 11, 2024

I knew it not because I looked at our behavioral tracking (we couldn’t have one, as our systems were installed on-prem and disconnected from the internet). But you know how it is  — temporary things tend to remain permanently , and engineering kept raising a flag that this feature needs more work. And I fully understood them.

Framework 104

Framework User Testing Customer Experience Definition 104

Under 10 Consulting

MAY 10, 2020

It can be difficult to succeed if the product manager, product owner, and product marketing manager are in different departments with differing departmental goals. Product Strategy Manager. Product Planning Manager. Product Growth Manager. PRODUCT STRATEGY MANAGER. Description.

Reporting Tools 52

Reporting Tools Research Software Analytic Tools Data Visualization 52

ProductPlan

AUGUST 23, 2022

Customers will use your product on deafening factory floors or in the hushed cubicle farms of law firms, or in sweaty spin classes. Your product will integrate with accounting software, CRMs, and inventory systems. Each with its own nuances and flaws your product must overcome or mitigate. Scope of product.

User Testing 52

User Testing Research Software Feedback Software Product Management 52

Intercom, Inc.

JULY 25, 2019

Maybe it’s useful to actually to share some examples instead of talking about this in the abstract, but it’s basically about us having a predictable system. Obviously our goal, like any product and engineering team, is to ship great software that customers, love, value use, etc. What are our principles for how we build product?

Research Software 209

Research Software Feedback Software Product Research User Testing 209

ProductPlan

JUNE 22, 2022

By tailoring your communication for peers, senior leadership, or customers , you’ll improve your odds of connecting with them. But since everyone comes to the table with different knowledge, it’s helpful to begin by reviewing the customer problem you’re trying to solve. Make Sure They’re Actually Listening.

Feedback Software 52

Feedback Software Roadmap Presentation Systems Review 52

Under 10 Consulting

MARCH 7, 2019

It can be difficult to succeed if the product manager, product owner, and product marketing manager are in different departments with differing departmental goals. Product Strategy Manager. Product Planning Manager. Product Growth Manager. PRODUCT STRATEGY MANAGER. Description.

Reporting Tools 40

Reporting Tools Research Software Analytic Tools Data Visualization 40

ProductPlan

JANUARY 18, 2021

To keep things legible and clear, product managers must continually edit their product strategy. Their vision for that product’s future cannot drown in a sea of dates and details. Yet in organizations with multiple products, not every product targets or influences the same OKRs. Tell an epic story.

Roadmap 52

Roadmap Customer Experience Software Review User Testing 52

Mironov Consulting

FEBRUARY 27, 2023

Our on-prem customers have conflicting demands of us: an ongoing stream of fixes and improvements that don't require upgrading their fragile factory systems or re-implementing any custom integrations.  And let’s assume that most of these notifications will be lost, ignored, filed for later review, or misunderstood.  We

Technical Review 69

Technical Review Customer Experience Software Review Data Visualization 69

ProductPlan

JANUARY 18, 2021

To keep things legible and clear, product managers must continually edit their product strategy. Their vision for that product’s future cannot drown in a sea of dates and details. Yet in organizations with multiple products, not every product targets or influences the same OKRs. Tell an epic story.

Roadmap 52

Roadmap Customer Experience Software Review User Testing 52

People-First Product Leadership

JULY 17, 2023

“To get better at [leadership and] management you have to get better at understanding people” The article highlights five lessons from the author’s own experience, and guidance of mentors, which helped him to develop as a leader and manager. I wrote about product strategy in a prior newsletter.]

Technical Review 52

Technical Review Technology Weak Development Team Generative AI 52

ProductPlan

JANUARY 18, 2021

To keep things legible and clear, product managers must continually edit their product strategy. Their vision for that product’s future cannot drown in a sea of dates and details. Yet in organizations with multiple products, not every product targets or influences the same OKRs. Tell an epic story.

Roadmap 40

Roadmap Customer Experience Software Review User Testing 40

Mind the Product

AUGUST 20, 2018

As your sales team begins to sell the product, they will take over the forecasting effort by registering and tracking specific sales opportunities by customer, often using a Customer Relationship Management (CRM) software system. We’ll revisit sustaining engineering in the final section on product obsolescence.

Customer Experience 73

Customer Experience User Testing Management Management 73

Mironov Consulting

SEPTEMBER 23, 2023

 There will be a few items that we wait for the customer to do (single sign-on setup; employee notification) but we strive to reduce/eliminate everything else (connection to their finance system, sample employee invitation, logo upload, report aggregation).  Could  Have MBOs around clear documentation of built solutions.

Reporting Tools 80

Reporting Tools Data Visualization Analytic Tools Feedback Software 80

Usersnap

JUNE 30, 2022

Even if your product doesn’t produce the best result on the market, if it brings in customers and keeps them satisfied, large corporations will show interest. This has undoubtedly led to many folks using our product for 15 days for minor projects, which to us is totally fine. Invest in the product with go-to-market (GTM) intent.

Feedback Software 52

Feedback Software Research Software Analytic Tools User Testing 52

Bryce York

FEBRUARY 12, 2020

Most systems incorporate some form of business impact, risk, and effort. Once you’ve got your proposed clusters, take it to the leadership table and decide how you want to split your resources and energy across the categories. Or, you may want to weigh each criterion differently depending on your overarching product strategy (e.g.,

Feedback Software 40

Feedback Software Reporting Tools Customer Experience Onboarding KPIs 40

UX Studio

FEBRUARY 15, 2024

With a background in Business Administration, Management, and Leadership, he has vast experience as a Business consultant, Product strategist, and now as an Innovation Portfolio Lead. And as part of the job when I talk with our clients about product strategy and product goals, I usually do a lot of workshops.

Research Software 62

Research Software Analytic Tools Transportation Feedback Software 62

Gainsight

JULY 7, 2021

And after a few intense discussions amongst our leadership, legal and HR teams, and of course our customers, we decided that we’d do it by going hybrid – combining the game-changing reach of going digital with the unparalleled human-first experience of a live, in-person experience with a few dozen close friends and customers.

Feedback Software 45

Feedback Software Customer Experience Technical Review User Testing 45