Lenny Rachitsky

FEBRUARY 25, 2025

With her help, I wrote the first strategy document for Headspace, which eventually led to the complete reimagination of Headspace , maximizing growth for our guided mindfulness product and adjacent spaces. Instead, they’re meant to help the reader understand the strategy document better.

Strategy 121

Strategy Technical Review Product Strategy Product Research 121

Sachin Rekhi

APRIL 5, 2020

One practice that both companies established was weekly executive-level metrics reviews. SurveyMonkey, on the other hand, had a single meeting called ACER, which stood for acquisition, conversion, engagement, retention, where they covered these funnels across all A/B tests happening in the company. Why metrics reviews matter.

Systems Review 196

Systems Review Software Review Data Visualization User Testing 196

Usersnap

JULY 26, 2020

Most developers have no clue about how testing is actually done, and how valuable the understanding of software testing basics can be for developers who really want to excel in their careers. I owe a large amount of the success I have had in my career as a software developer to my background in testing.

Reporting Tools 128

Reporting Tools Feedback Software User Testing Software Review 128

The Product Guy

APRIL 9, 2019

In my company, we review a living document with our management chain on a quarterly basis to align business direction for the short-term (immediate one to two quarters) to the long-term (two to five years). The idea is to treat the strategy as a prototype that will undergo many iterations and testing. Second Attempt.

Feedback Software 372

Feedback Software Analytic Tools Technical Advisors Strategy 372

Intercom, Inc.

AUGUST 11, 2021

We believe there’s only so much you can do with automated tests and pre-production environments. Production is the only place where your code, infrastructure, and customers come together to represent objective reality. With over 50 deployments per day, it generally takes less than 12 minutes to ship new code. Use feature flags.

Data Visualization 282

Data Visualization Reporting Tools Software Review User Testing 282

The Product Coalition

AUGUST 28, 2023

The Software Development Life Cycle provides a practical framework you can apply to your product and improve your processes. These are planning, analysis, design, development, testing, implementation, and maintenance. you’ll identify both functional and non-functional requirements to create a comprehensive Product Requirement Document.

Feedback Software 148

Feedback Software Reporting Tools Software Developers Software Development 148

Arkenea

APRIL 10, 2025

In a fastmoving digital economy, many organizations leverage outsourced software product development to accelerate innovation, control costs, and tap into global expertise. Rather than building and maintaining a large inhouse team, businesses partner with specialized vendors to handle design, development, testing, and deployment.

Analytic Tools 52

Analytic Tools Research Software Reporting Tools Software Review 52

The Product Coalition

FEBRUARY 29, 2024

Source In the expansive universe of software development, few platforms have wielded as much influence and innovation as GitHub. From its inception as a code hosting service to its current status as the epicenter of collaborative coding, GitHub’s evolution has been a testament to the power of community, creativity, and continuous improvement.

Software Review 147

Software Review Customer Experience Software Developers Software Development 147

The Product Guy

OCTOBER 1, 2018

As a product manager, it can be quite daunting to start a new software product from scratch. I highly encourage you to not only think about these questions, but to also document your thoughts along the way. Jeff Patton’s Oportunity Canvas can be a good option for documenting the product objectives succinctly.

Roadmap 334

Roadmap Customer Experience Workshop Document 334

Intercom, Inc.

AUGUST 6, 2019

Yes, the code that you write and the systems that you build are major contributing factors to the success and growth of a business. New interviewers should start off with sessions that involve less ambiguity like pairing or reviewing take home tests in order to become familiar with process. Who reviews my code?” “How

Software Review 166

Software Review Engineering Feedback Software Technical Review 166

Intercom, Inc.

JULY 16, 2019

Almost every software company today has some kind of incident response process to help them navigate major service outages. Over the past few months, we’ve been working on solidifying our incident response process and documentation. Resolution : The incident is resolved, and follow-up actions like an incident review occur.

Technical Review 215

Technical Review Software Review Document Engineering 215

TechEmpower - Product Management

AUGUST 21, 2023

Many CEOs of software-enabled businesses call us with a similar concern: Are we getting the right results from our software team? We hear them explain that their current software development is expensive, deliveries are rarely on time, and random bugs appear. What does a business leader do in this situation?

Technical Review 104

Technical Review Software Review Development Team Review Systems Review 104

The Product Coalition

JANUARY 27, 2022

At the beginning of any software development project, managers think of which methodology is between waterfall and agile. It’s essential to follow clearly defined processes or software development life cycle (SDLC) to ensure software development quality. Waterfall and agile: A smart method or bad solution?

Reporting Tools 158

Reporting Tools Agile Feedback Software User Testing 158

Product Talk

JUNE 5, 2024

Traditionally, product managers, designers, and software engineers have worked in silos following a waterfall process with multiple hand-offs. In a waterfall process, the product manager gathers requirements (typically from internal stakeholders ), writes up a requirements document, and hands it off to the designer.

Product Research 309

Product Research User Testing Research Software Customer Experience 309

Roman Pichler

SEPTEMBER 11, 2023

The skills typically include architecture, programming, testing, and if the product is end-user facing, UX design capabilities. This aligns everyone and ensures that the various deliverables and outputs—for instance, the source code, the end-user documentation, the marketing collateral, and the training materials—fit together.

Reporting Tools 385

Reporting Tools User Testing Customer Experience Product Research 385

Userpilot

NOVEMBER 7, 2024

Increase conversion rates : Interactive demos get customers to test out your product’s features and fast-track the likelihood of product adoption. Tap into existing resources : Review recordings of sales calls, customer support interactions , marketing materials, and product documentation. Userpilot comes in handy here.

Demo 103

Demo Analytic Tools Feedback Software Research Software 103

Userpilot

MARCH 5, 2025

That’s where customer engagement software comes in. How I chose the best customer engagement software My evaluation process combined thorough feature analysis , a careful review of user feedback, and insights from industry reports. Scalability and security: Can the platform grow with your business and protect your data?

Analytic Tools 52

Analytic Tools Feedback Software Research Software Reporting Tools 52

Intercom, Inc.

APRIL 13, 2021

A large part of making this belief a reality is the idea of running less software. For this reason, we chose to run exclusively on AWS and wherever possible, we make use of battle-tested AWS services, be it RDS Aurora for our relational databases, the Simple Queue Service (SQS) for our async workers or ElastiCache for our caching layer.

Reporting Tools 249

Reporting Tools Data Visualization Customer Experience User Testing 249

Product Talk

MARCH 2, 2016

The adoption of Agile has helped us deliver iterative chunks of code rather than waiting for the big reveal at the end of a long project. Continuous integration reduces the risk of large code conflicts that used to take days or sometimes weeks of testing to resolve. The requirements go to engineering for delivery.

Product Research 185

Product Research Data Visualization Software Review Development Team Review 185

Product Talk

JUNE 19, 2024

Tweet This So I want to take some time to review why we do discovery. My advice in this article may not stand the test of time. I recommend teams conduct story-based customer interviews to discover opportunities and run assumption testing to discover the right solutions. The goal of these documents is not to create the document.

Generative AI 331

Generative AI Product Research Feedback Software Analytic Tools 331

Intercom, Inc.

JUNE 10, 2019

Running outdated versions of Elasticsearch (and software in general) is not okay for a few reasons: Security: It is unacceptable to our customers if we were to build Intercom on top of software or systems that are at risk of being exploited. A lot of software tends to get faster over time. billion documents.

Reporting Tools 35

Reporting Tools Data Visualization Analytic Tools Software Review 35

Roman Pichler

MAY 11, 2021

An agile development team does a good job if the memebers can reliably meet the agreed goals and create software that offers a great user experience and exhibit the desired quality. Unlike traditional approaches to software development, Scrum does not offer the role of a project manager.

Weak Development Team 362

Weak Development Team Product Research User Testing Customer Experience 362

Userpilot

JULY 29, 2024

Using software for product management. This article will examine some of the best product management software in the market. Userpilot is a top product management software that enhances user experiences by effectively monitoring user behavior. What’s a cost-effective way to manage and grow a product ?

Analytic Tools 105

Analytic Tools Feedback Software Research Software Data Visualization 105

Userpilot

JUNE 29, 2023

Knowledge is power and user documentation is necessary for building it. But great documentation doesn’t happen by accident. This comprehensive guide will enable proactive product managers to figure out exactly how to craft documentation that will help users solve their problems and delight them. What is user documentation?

Document 98

Document Analytic Tools Feedback Software User Testing 98

Product Innovation Educators

JULY 1, 2019

Jonathan is the CEO of Agency Labs, a group that creates custom software, apps, and websites. We’ll usually receive designs, technical documents, or a high-level scope of work ahead of time. Every organization and its documentation is different. Thinking through your requirements and documenting them is a great first step.

Technical Review 185

Technical Review User Testing Customer Experience Document 185

The Product Coalition

OCTOBER 27, 2020

The registration link and documentation links are prominent and easy to navigate. You might wonder why this is worth noting, it’s because many APIs, especially those offered by enterprises and enterprise software providers are bizarrely not this straight forward. I could see how to resolve this by writing actual code.

Software Review 158

Software Review Research Software Technical Review Naming 158

Product Innovation Educators

JULY 15, 2024

For software and SaaS products, development and lifecycle management often overlap. For example, a software product’s lifecycle might be quite different from a medical device’s lifecycle. In regulated industries like healthcare, the product lifecycle often faces more constraints due to rules and regulations.

Feedback Software 233

Feedback Software Research Software User Testing Customer Feedback 233

Intercom, Inc.

NOVEMBER 6, 2019

The company had to pay for redundant software. Figma, on the other hand, gives you a transparent and almost flat document system. Document organization. Unless it’s your team’s master document, it will hardly ever be opened by someone else. We actively use Figma documents in our decision-making process.

Feedback Software 43

Feedback Software User Testing Product Research Systems Review 43

Roman Pichler

FEBRUARY 2, 2021

This is enabled by a closer, ongoing collaboration with cross-functional development teams, shifting from written documentation to face-to-face conversations, and using techniques such as user stories that reduce overhead—when applied correctly.

Agile 278

Agile Product Research User Testing Feedback Software 278

The Product Coalition

MARCH 15, 2021

with very little effort but a huge amount of diligence and thought, and you can do it in 15 minutes if you have access to all the research already. Who The most critical part of any software company is being crystal clear about who you are solving the problem for. and we are here to solve them using the software. That’s our job.

Development Team Review 193

Development Team Review Research Software Product Research Reporting Tools 193

Userpilot

OCTOBER 28, 2020

In this blog, we’re going to take your through the market-leading product tour software and solutions out there so you can choose the one that suits you best. Beyond the Software – How to Get the Best Results from Product Tours. Intercom Product Tours doesn’t support A/B testing. Styling requires coding.

Analytic Tools 105

Analytic Tools Feedback Software Software Review Onboarding KPIs 105

Userpilot

MAY 30, 2025

Every tool claims to be a no-code tool and easy to use, but few support the workflows product teams care about, like multi-step onboarding , flow targeting, mobile support, or analytics that go beyond step views. Appcues: Best mobile-first onboarding software with strong UI patterns. Starts at $299/month for 2,000 MAUs. on mobile).

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Userpilot

OCTOBER 21, 2021

Let’s get right to it then, and look at what can WalkMe user reviews can show about whether it’s the right tool for your customer on boarding efforts! While WalkMe can be used for customer onboarding, users generally find it most effective for employee onboarding and training for their website or software program. WalkMe isn’t cheap.

Analytic Tools 98

Analytic Tools Reporting Tools Software Review Technical Review 98

Userpilot

JULY 18, 2023

It takes a fair bit of effort and time to keep up with the constant innovation in the product management software space. Fear not though, as our product management software guide will give you insights into some of the best-in-class applications that will boost your team performance and help you build successful products!

Analytic Tools 98

Analytic Tools Feedback Software Research Software Reporting Tools 98

Userpilot

JULY 7, 2024

Wondering which customer communication management software is ideal for enhancing customer interactions in your SaaS product? In this article, we examine what customer communications management software is and what to look out for when selecting one. We also consider the top 10 CCM software products on the market today.

Customer Communications 105

Customer Communications Analytic Tools Feedback Software Reporting Tools 105

The Product Coalition

MARCH 18, 2021

Businesses and individuals are increasingly making SaaS (Software-as-a-Service) applications their choice software platform for their business needs. Are you an enterprise business leader or a start-up leader planning to offer your software product as a SaaS platform? billion in 2020 to $307.3 billion by 2026. billion by 2026.

Feedback Software 165

Feedback Software Research Software Reporting Tools User Testing 165

Intercom, Inc.

DECEMBER 12, 2018

By early 2018, Brinker had updated it with almost 2,000 more vendors — that’s nearly 7,000 marketing software companies fighting for the same buyers’ attention. The reasons for this growth – high-velocity economics of software innovation, the migration of money from old media to new media, etc. Ahrefs – SEO. Promote it.

Analytic Tools 223

Analytic Tools Research Software Feedback Software Reporting Tools 223