Userpilot

APRIL 30, 2025

Your app experience makes or breaks user loyalty: the slightest improvement can boost retention and revenue. In addition, balancing feature rollouts, targeted messaging, and feedback loops across mobile and web often feels like spinning plates. How can Userpilot help you improve the mobile app experience?

Analytic Tools 97

Analytic Tools Feedback Software Data Visualization Customer Experience 97

UX Planet

MAY 27, 2025

The smartphone app has become the front line of financial competition. Any banking app that feels generic, uninspired or offers little real value is already lagging behind. Because todays users wont waittheres always a smarter, faster and more useful app waiting to take itsplace. Amazon reshaped retail with customerfocus.

Finance 96

Finance Research Software Feedback Software Analytic Tools 96

Userpilot

FEBRUARY 25, 2025

Tools can track every click and interaction. Take a look at real user experiences to understand your users better Conventional tools show you what’s happening, but understanding why requires deeper analysis. Find patterns like these to understand where to add smart defaults and where just in-app guidance.

Data Visualization 88

Data Visualization User Testing Customer Feedback Customer Experience 88

Business Acumen Institute

SEPTEMBER 18, 2023

You can, of course, take pictures of those and download them. So we have technical solutions that don’t necessarily solve a customer problem. We need people like an engineering manager who needs to understand customer and market problems to innovate around those solutions. There are some QR codes here. Nothing is static.

Data Visualization 40

Data Visualization Reporting Tools User Testing Research Software 40

Alchemer Mobile

FEBRUARY 2, 2021

Unfortunately, “If you build it, they will come” does not hold true when it comes to the mobile app launch. This famous line from Field of Dreams is all too representative of how many app publishers face the ‘inessentiality’ of mobile marketing. They focus all of their time and resources on building a great app. It’s marketing.

Feedback Software 264

Feedback Software Analytic Tools Research Software Product Research 264

Alchemer Mobile

AUGUST 24, 2021

Even if you are an experienced marketer, it is important to note that app marketing is a totally different ball game, complete with different players and rules. mobile app marketing is a must. The days of measuring an app’s success by downloads and ratings are long behind us. Dedicate the resources your app deserves.

Analytic Tools 290

Analytic Tools Feedback Software Marketing Strategy 290

Alchemer Mobile

AUGUST 26, 2021

Your customers are already on their phones – meet them where they’re at through in-app feedback collection. This eliminates the amount of steps customers have to take to give you feedback, which further increases the number of people willing to give you that feedback. Why you should be collecting in-app feedback.

Feedback Software 246

Feedback Software User Testing Customer Feedback Product Research 246

Alchemer Mobile

DECEMBER 17, 2021

While closing the loop certainly benefits companies by helping inform product roadmaps, drive marketing initiatives, and increase customer loyalty, it also benefits customers directly to know their voice is being heard (and acted upon!). Customers want to know you’re not just hearing their feedback—you’re acting on it, too.

Feedback Software 240

Feedback Software User Testing Customer Feedback Product Research 240

Alchemer Mobile

MARCH 29, 2022

Healthcare App Subcategories: Medical, Fitness, Health Insurance. In our 2022 Mobile Customer Engagement Benchmark Report , a study of more than 1,000 apps across a billion mobile app installs, we take a close look at apps in the Healthcare category. DOWNLOAD THE FULL 2022 BENCHMARK REPORT HERE.

Healthcare 262

Healthcare User Testing Feedback Software Customer Feedback 262

The Product Coalition

MARCH 1, 2022

This is where customer feedback for sales comes into play. Customer feedback is one of the most valuable tools a business has at its disposal, but it’s often under-utilized. CES (Customer Effort Score) surveys In-person interviews Customer reviews Usability testing In-app usage analytics … But we’re getting ahead of ourselves.

Feedback Software 158

Feedback Software Customer Feedback User Testing Data Visualization 158

Gainsight

OCTOBER 25, 2021

Constant feedback is the lifeblood pumping into every successful product delivery. Product feedback loops are the ultimate tool for scanning a user’s experience, pinpointing product shortfalls, and boosting your product. Wondering how to anchor these feedback loops into your product? Use feedback to improve.

Product Research 98

Product Research Feedback Loop Customer Feedback User Testing 98

Alchemer Mobile

MARCH 14, 2022

Industries rebounded, work styles continued to shift, and consumers stuck to their mobile-first habits, spending more time and money in mobile apps than any year prior. Alongside the continued app economy boon, mobile retention, interactions, ratings, and expressed emotion flourished. Close customer feedback loops.

Data Visualization 263

Data Visualization Reporting Tools User Testing Customer Feedback 263

Alchemer Mobile

APRIL 21, 2022

The following data on mobile surveys and interaction and response rates is from our 2022 Mobile App Customer Engagement Report. Companies continued using their apps to engage regularly with consumers as mobile became a primary way for them to communicate. In response, consumers interacted more with brands through their apps.

Product Research 264

Product Research User Testing Customer Feedback Data Visualization 264

Intercom, Inc.

NOVEMBER 20, 2018

In the early stages of most SaaS startups’ lives, the CEO or founder often acts as the initial head of sales. In this post, I outline how SaaS founders should modify their approach and implement a simple sales methodology to increase their odds of success. Meet your target users and get feedback. What words do they use?

Feedback Software 178

Feedback Software Research Software Startups Product Research 178

Alchemer Mobile

DECEMBER 8, 2022

Bookmark this page for next year’s insanity (and to remind yourself not to get down when your app store ratings look a little less-than-happy in the winter months). When’s the best time to solicit feedback? So, we analyzed data from the last calendar year for mobile app customer sentiment and uncovered some intriguing insights.

User Testing 246

User Testing Customer Feedback Data Visualization Customer Experience 246

Alchemer Mobile

MARCH 9, 2022

So, why does it often get deprioritized in favor of customer acquisition and app downloads? What many don’t realize is that customer retention can be largely managed with a few simple improvements to their app’s customer experience. However, the reality is push notifications may be harming your app’s retention rates.

Customer Feedback 264

Customer Feedback Customer Experience User Testing Data Visualization 264

Product Innovation Educators

JANUARY 3, 2022

Scrum is one of the most widely-used flavors of Agile, mostly applied to software development projects. Teams work on high-priority user stories in rapid cycles called sprints, deliver working software that is validated by users, and incorporate feedback quickly into the next cycle. After this, the tactics are similar to Scrum.

Agile 290

Agile Development Feedback Software Customer Experience 290

Userpilot

JULY 21, 2022

The SaaS market is competitive, and it’s not enough to have a good product. You will also learn some tips and strategies to create better automation, plus top CXA tools to try in 2022. Customer experience refers to the overall impression and feeling that your customers have of your SaaS business throughout their journey.

Feedback Software 98

Feedback Software Customer Experience Reporting Tools Data Visualization 98

Product Talk

APRIL 3, 2024

. – Tweet This An early customer interviewing mistake is to spend your interview time exploring your solution ideas. Our goal is to figure out if our solution ideas will work. But this type of customer interview doesn’t get us reliable feedback. The best way to evaluate your solutions is with assumption tests.

User Testing 243

User Testing Customer Experience Customer Feedback User Friction 243

Alchemer Mobile

JULY 2, 2019

Take a quick look, and then download your own copy for the entire set! In order to do so, you need to listen—we mean really listen—to customer feedback. Far too often, companies don’t take action based on the feedback their customers provide, and instead make major product decisions in a vacuum.

Product Research 198

Product Research User Testing Feedback Software Product Management 198

Alchemer Mobile

MAY 19, 2020

Many brands today may think they build customer-centric products based on feedback from a majority, but they couldn’t be further from the truth. For multiple years running, data has shown us that well-timed in-app interactions improve customer engagement and response rates. Retail & Shopping. Food & Drink.

Feedback Software 147

Feedback Software Product Research User Testing Feedback Loop 147

Johanna Rothman

JANUARY 6, 2020

Agile software teams are cross-functional and interdependent. Many agile software teams have somewhere between four and seven people. Just like software.) However, the difference between software and hardware is the hardware people need to do more independently than they do interdependently. I often see three.

Product Research 69

Product Research Feedback Loop Feedback Software User Testing 69

Usersnap

FEBRUARY 4, 2022

When you consider the feedback part of the process it takes even longer. This is why you need a website feedback tool at your side to get you across the finish line. Email threads, Slack chats, phone calls and meetings – that’s how the feedback is collected and managed. Drop your existing feedback tool.

Feedback Software 98

Feedback Software User Testing Data Visualization Customer Feedback 98

Intercom, Inc.

JULY 15, 2021

In fact, he and his team even created a set of guidelines called “ Everyday ethics for AI” to help designers and developers create systems that are trustworthy. Sometimes, getting honest feedback from customers works best in a relaxed, fun environment, where they can let their guard down. Playfulness pays off.

Research Software 245

Research Software Feedback Software Reporting Tools User Testing 245

Usersnap

FEBRUARY 19, 2021

Because we’ve heard your wish loud and clear, and we’re excited to announce Usersnap is your wholesome video screen recording feedback tool. The best user experience for sending a website or app feedback is directly within the platform. No hassles needed for a 3rd party tool or downloading and uploading files.

User Testing 98

User Testing Customer Feedback Feedback Software Customer Experience 98

Intercom, Inc.

JULY 14, 2020

Even teams that could offer real-time chat may not feel that it’s the right solution for them. Usually, that customer will provide positive feedback if we meet that expectation. Integrate with helpful apps. Bake apps into your automation to streamline the experience. It can be close to real time in that capacity.

Customer Experience 224

Customer Experience User Testing Product Research Customer Feedback 224

Centercode

JUNE 18, 2019

Whether it comes early in the development lifecycle, right before launch, or between releases, customer feedback is vital to understanding what your target market wants and expects. That’s why carving out a process for collecting, reviewing, responding to, and taking action on feedback is critical. Company reviews customer feedback.

Product Research 56

Product Research Feedback Loop User Testing Customer Feedback 56

UserVoice

JULY 31, 2017

In This Article: Why Gather Product Feedback During New Customer Onboarding? 5 Easy Ways To Collect Feedback During Onboarding. The TL; Why Gather Product Feedback During New Customer Onboarding? 5 Easy Ways to Get Feedback from New Users. are asking about to see if your solution is meeting their specific needs.

Customer Feedback 177

Customer Feedback Data Visualization User Testing Customer Experience 177

Intercom, Inc.

MARCH 16, 2021

With the right strategy and proactive support tools – think Outbound Messages , Product Tours , Mobile Carousels , and Banners – you can alert customers to known issues, like delivery delays, bugs in your product, and website downtime. Download The Ultimate Guide to Conversational Support.

Data Visualization 201

Data Visualization User Friction Onboarding KPIs Outbound 201

Userpilot

JULY 24, 2023

The article explores the best Zendesk integrations for: Customer support Customer feedback Productivity Email and social media communication Analytics and reporting Let's get right to it! Zendesk communicates with external apps via API, so creating integrations is easy. How many apps does Zendesk have?

Embedded Analytics 97

Embedded Analytics Data Visualization Analytic Tools Feedback Software 97

Userpilot

AUGUST 21, 2021

The more features users interact with, the more value they get from the app. When you increase feature engagement for your SaaS, you automatically increase user engagement and feature adoption for the app in general. You can measure feature engagement by tracking feature usage using a tool like Userpilot.

Feedback Software 98

Feedback Software Analytic Tools Onboarding KPIs Product Research 98

Alchemer Mobile

DECEMBER 6, 2018

In order to move the needle, you need to listen—and we mean really listen—to customer feedback. Additionally, it’s important to hear from a large base of your customers in order to make informed feedback decisions. Feedback is about people, not users. Above all, remember that feedback is about people, not users.

User Testing 170

User Testing Product Research Customer Feedback User Friction 170

Gainsight

MAY 12, 2022

In the modern SaaS world, disappointed users will flee to the competition the moment they start feeling neglected. Unfortunately, as a product leader or manager, you probably feel like all of the extra feedback you’re receiving from stakeholders, fellow employees, and users is blocking the path to a better user experience.

Data Visualization 105

Data Visualization Analytic Tools Customer Experience Embedded Analytics 105

Gainsight

DECEMBER 27, 2019

It used to be that board members didn’t concern themselves with product experience, but now that the entirety of SaaS revolves around product, they’re beginning to take a more hands-on role. With product experience becoming increasingly important, monitoring in-app user movements needs to be a priority.

Customer Experience 97

Customer Experience Article Feedback Software Analytic Tools 97

Mind the Product

FEBRUARY 16, 2017

Whales, despite being generally very few in number, account for something in the order of 70% of all spending on in-app purchases. Evernote is famous for doing this to particularly brilliant effect: Users re-download the app every time they switch devices , producing a “smile” effect as they’re reactivated.

Analytic Tools 160

Analytic Tools Data Visualization Onboarding KPIs Feedback Software 160

Userpilot

MAY 17, 2024

Looking for the perfect product feedback tools for collecting insightful data? With so many similar tools available on the market, it can seem difficult to pick the best one for your company. TL;DR A product feedback tool is software designed to simplify the process of gathering, organizing, and analyzing user feedback.

Feedback Software 52

Feedback Software Data Visualization Analytic Tools Research Software 52

The Product Coalition

JULY 10, 2020

Starting changing, and I am not referring to the introduction of a new video conferencing tool, always requires the acceptance that there is a problem that needs attention. In that respect, the current issues many distributed teams face may also act as accelerants to become more agile. That has always been a challenge.

Agile 121

Agile Reporting Tools Feedback Software Systems Review 121