The Product Coalition

JULY 16, 2022

Can The ‘Jobs-to-be-Done’ (JTBD) Framework Help With User Onboarding? User Onboarding is the process of radically increasing the likelihood that new users become successful when adopting your product. User onboarding is a system that actively guides users to find new value in the product you are creating. The first impression.

Framework 131

Framework Research Software Customer Experience User Testing 131

Product Innovation Educators

MARCH 11, 2024

The Discover, Analyze, Create, Develop Design Thinking Framework for product managers You’ve heard about Design Thinking or even tried it. It is a simple-to-understand tool for solving problems, developing strategy, and most commonly for us product professionals, for developing a new product or service. Discover a.

User Testing 106

User Testing Research Software Customer Feedback Feedback Software 106

UX Studio

FEBRUARY 2, 2022

You can easily get lost and puzzled when you start looking at all the infinite UX research tools that have become available lately. That’s why I decided to compile the most common UX research tools for you and hopefully, you will be able to find the proper ones for your needs. Pros: UXtweak allows you to do as many tests as you like.

Research Software 59

Research Software Analytic Tools Feedback Software Data Visualization 59

Userpilot

JUNE 28, 2022

In the busy, competitive world of SaaS products, there’s something that can give product managers a serious advantage: prototype testing. Being able to quickly build, launch, see how something lands, and learn lessons is a fantastic way to gather meaningful user feedback. What is prototype testing?

User Testing 52

User Testing Product Research Feedback Software Research Software 52

ProductPlan

JUNE 8, 2021

After reading a blog or a book or attending a conference or talk on product management, I’m always excited to try out the new processes and frameworks I’ve learned about. Most importantly, I wanted to invest our time in something that will stick and make us all more productive and efficient product teams. Meaningful.

Product Research 98

Product Research User Testing Research Software Feedback Software 98

Intercom, Inc.

MAY 25, 2021

We commissioned Forrester Consulting , an independent research firm, to dig deeper into these questions and explore how conversational experiences are fuelling customer retention and business growth for major companies. Download your copy of the thought leadership paper now. Now, it’s second.

User Testing 260

User Testing Customer Experience Customer Feedback Product Research 260

Intercom, Inc.

AUGUST 6, 2018

For product builders, it’s never been harder to get discovered in such a crowded marketplace. No complex sign up forms, no download experience. As we were building a more high-fidelity version of the app, the Messenger developer environment meant that we could test the tool internally while also iterating on what we built.

Feedback Software 130

Feedback Software Product Research User Testing Customer Experience 130

Product Innovation Educators

APRIL 24, 2023

The ABCD framework for dealing with tensions in product management and innovation As product innovators, we encounter many tensions. Research has found that such tensions reflect underlying paradoxes, and they might actually be something that can help us in the end. I picture the yin yang. of a phone or a mouse.

Research Software 98

Research Software User Testing Product Research Reporting Tools 98

Usersnap

JUNE 18, 2020

This article is brought to you by Usersnap , a user testing tool that helps you to communicate visually. The methodology of User Acceptance Testing (UAT) is pretty straight-forward. The implementation itself requires some in-depth knowledge on the available types of User Acceptance Testing, though. Get a 15-day free trial here.

User Testing 105

User Testing Product Research Feedback Software Customer Experience 105

Roman Pichler

AUGUST 15, 2023

Listen to the audio version of this article: [link] 1 No Strategy The first and most crucial mistake is to have no product strategy at all. When that’s the case, a product is usually progressed based on the features requested by the users and stakeholders. Take a productivity tools suite like Microsoft Office or Google Workspace.

Product Strategy 226

Product Strategy Strategy Research Software Customer Experience 226

Product Innovation Educators

MAY 1, 2023

Using product ops to standardize product management processes Today we are talking about product ops—what it is, if you need it, and how to get started. He is an author, speaker, and product coach. His market and technical savvy allowed his career to develop from Product Manager to Chief Marketing Officer. 

Product Management 106

Product Management Product Manager Product Research Research Software 106

Intercom, Inc.

MARCH 16, 2021

With the right strategy and proactive support tools – think Outbound Messages , Product Tours , Mobile Carousels , and Banners – you can alert customers to known issues, like delivery delays, bugs in your product, and website downtime. Download The Ultimate Guide to Conversational Support. Create a customer feedback loop.

Data Visualization 201

Data Visualization Onboarding KPIs User Friction Product Research 201

The Product Coalition

MARCH 29, 2021

TL; DR: Product Backlog Defense Make no mistake: Your Product Backlog is the last line of defense preventing your Scrum Team from becoming a feature factory; hence Product Backlog defense is vital: Figure out a process that creates value for your customers. Moreover, have the courage?—?and and the discipline?—?to It is on you.

Reporting Tools 145

Reporting Tools Product Research Weak Development Team Agile 145

Userpilot

MAY 17, 2022

Are you a product manager looking to add enhancements to your existing product and improve engagement ? But what is a product improvement? There will always be changes, updates, and improvements that need to be implemented to improve user experience and keep products competitive. What is a product improvement?

Feedback Software 98

Feedback Software User Testing Product Research Customer Feedback 98

Userpilot

AUGUST 5, 2023

How can you leverage data tracking to get product growth insights ? Analyzing data is the key to achieving customer success and product growth. A data tracking plan is the framework used and strategies implemented to collect and analyze data for valuable insights. SMART goals framework. What is a data tracking plan?

Data Visualization 97

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 97

Product Innovation Educators

JANUARY 15, 2024

Summary of some concepts discussed for product managers [1:54] How do you view the intersection of art, design, and business? The work we do at the Savannah College of Art and Design (SCAD) and SCADpro, our in-house design, research, and innovation studio, is the intersection of design and business. I like to view design as value.

User Testing 104

User Testing Product Research Customer Experience Research Software 104

Userpilot

JUNE 1, 2022

The goals-signals-metrics process consists of outlining the goals of a product or feature, identifying signals of success, and then building metrics to track on a dashboard. It is important as it helps your product team focus on specific outcomes, get valuable business insights, and predict ROIs with more accuracy. What are metrics?

Onboarding KPIs 98

Onboarding KPIs Data Visualization Analytic Tools Feedback Software 98

Gainsight

DECEMBER 27, 2019

With 2020 just around the corner, now is the perfect time to catch up on Gainsight’s top product experience blog posts of 2019. Top 10 Product Experience Blog Posts of 2019. Product Metrics Your Board Members Care About. The Beginner’s Guide to Product-Led Growth Metrics. The role of the board is changing.

Customer Experience 97

Customer Experience Article Feedback Software Analytic Tools 97

The Product Manager Coach Blog

JANUARY 23, 2024

You’ve just landed a new product manager role, and the mix of excitement and nerves is palpable. Starting a new product manager job is not just about a change in your job title; it’s a defining moment in your professional journey. He needed to establish trust to lead and drive his product effectively.

Product Research 52

Product Research Product Management Product Manager Feedback Loop 52

Mind the Product

NOVEMBER 11, 2019

How do we bridge this gap and design products based on real behaviours? At Irrational Labs, we have used this systematic approach with organizations (like PayPal, Google, Aetna) to successfully design products and change users’ behavior for good. If you’re unsure of a solution’s potential impact, mark it as a testing opportunity.

User Testing 175

User Testing Research Software Customer Experience Product Research 175

Alchemer Mobile

DECEMBER 31, 2020

Despite the wild ride that 2020 was for all of us, our team here at Apptentive continued to produce high-quality content for product managers, mobile marketers, and C-suite executives interested in digital transformation. Here are our top-read articles, most-watched videos, and highly-downloaded guides from the past year.

Data Visualization 147

Data Visualization Marketing User Testing Feedback Software 147

ProductPlan

DECEMBER 18, 2018

If you haven’t found the right objective goal-setting framework for setting roadmap priorities, consider Objectives and Key Results (OKRs). The OKR framework was popularized by Google, which attributes much of its success to this goal-setting model. What is the OKR framework? Objective: Increase Quorum user base.

Framework 68

Framework Roadmap Systems Review Download 68

Product Innovation Educators

JANUARY 30, 2023

Insights from an innovative Design-Thinking program Today we are talking about Design Thinking through the lens of a unique new program at the University of Wisconsin that is teaching product design from a multiple-discipline perspective. The framework we used was from the Stanford d.school. Click here to download the Action Guide.

User Testing 92

User Testing Education Customer Feedback Product Research 92

Good Product Manager

SEPTEMBER 21, 2015

Understanding Buyer and User Needs: A Short Survey. One of the key elements underpinning any successful product, service or solution is that it addresses buyer and user needs. At SiriusDecisions, we are focusing on this area in our research and would like to hear from you. Please take a few minutes to fill out this short survey.

Product Research 60

Product Research User Testing Customer Experience Product Management 60

Good Product Manager

SEPTEMBER 21, 2015

Understanding Buyer and User Needs: A Short Survey. One of the key elements underpinning any successful product, service or solution is that it addresses buyer and user needs. At SiriusDecisions, we are focusing on this area in our research and would like to hear from you. Please take a few minutes to fill out this short survey.

Product Research 60

Product Research User Testing Customer Experience Product Management 60

Intercom, Inc.

NOVEMBER 30, 2021

It also integrates with other tools in your business’s tech stack so you can work seamlessly with other customer-facing teams – like marketing, sales, and product – to help, delight, and retain customers all from one inbox. Download The Ultimate Modern Support Tech Stack guide. Surveys and qualitative feedback: Typeform.

Technical Review 249

Technical Review Feedback Software Analytic Tools Reporting Tools 249

Userpilot

APRIL 21, 2024

Wondering how to build a conversion path for your SaaS product or e-commerce site? From the moment they learn about the product until they complete a desired action, like a demo booking, and beyond. Focus on their JTBDs, pain points , and gains from using your product. Userpilot is a product growth platform.

Research Software 97

Research Software Feedback Software User Testing Reporting Tools 97

Gainsight

SEPTEMBER 1, 2021

The product growth wave is swelling, and it’s poised to slam into SaaS companies of all types. This product-focused approach isn’t just changing how SaaS businesses sell; it’s redefining the way the whole company operates. Ready to start riding the product growth wave? What is product growth?

Analytic Tools 52

Analytic Tools Feedback Software Product Research User Testing 52

Product Innovation Educators

DECEMBER 12, 2022

How product managers can align stakeholders on product projects. Today we are talking about the need for product leaders to manage stakeholders and the associated challenges this creates. Aligning the perspectives of stakeholders on a product project is desirable as well as difficult. ” What a great quote.

Product Research 83

Product Research Workshop User Testing Management 83

The Product Coalition

OCTOBER 27, 2020

TL; DR: The Cargo Cult Agile Checklist for Download You want to know the state of agility in your organization? Here we go: Download the checklist, distribute it generously among your colleagues, and run a quick poll. It will only take 5 minutes of their time–and then analyze their feedback. like all other agile frameworks?—?isn’t

Agile 99

Agile Fractional CTO User Testing Reporting Tools 99

Product Innovation Educators

JANUARY 3, 2022

How product managers can use the Modified Agile for Hardware Development Framework. Many teams have tried adopting Scrum for developing hardware products, not always successfully. Dorian has a deep background in product development, starting in engineering and then moving to business leadership roles.?

Agile 112

Agile Development Feedback Software User Testing 112

Alchemer Mobile

SEPTEMBER 3, 2020

Key findings from our research include: Looking at DAU over time is the best way to understand drastic changes in app usage. Start asking for feedback now so you’re not scrambling to understand customer needs when it’s too late. ?Download Download our five-stage framework to reducing mobile churn.

Travel 246

Travel Feedback Software Research Software Data Visualization 246

The Product Coalition

NOVEMBER 6, 2019

A view on everything we do while A/B testing, Except running the A/B test. Over the past year, my team has simplified and optimized our A/B testing process. As a product manager, I either led or enabled some of that change. We review the status of all upcoming, running and finished A/B tests. Download a copy.

User Testing 61

User Testing Product Research Testing Management 61

Intercom, Inc.

FEBRUARY 3, 2022

The same product, service, and price point could lead to two completely different experiences based on how expectations are set. Social media comments, online reviews, and customer satisfaction surveys are particularly useful to assess the success of your strategy. It’s easier to test new customer acquisition strategies.

Customer Experience 223

Customer Experience User Testing Product Research Research Software 223