UX Studio: Product Management

MARCH 18, 2020

“Satisfied users?” Sure, those are important, but to reach those goals, first, you have to get people to download your app. The million-dollar question is: how to increase app downloads? Why aren’t you having enough app downloads? These are paramount for reaching your ultimate goal: increasing app downloads. .

Download 95

Download Research Software User Testing Customer Experience 95

Alchemer Mobile

NOVEMBER 27, 2022

But, it also requires a proper plan to reach your target market and stand out against millions of apps already successfully positioned in the market. Most telling, ninety percent of consumers consider star ratings to be an essential part of their evaluation of a new app. Building a successful app can mean big business.

Research Software 147

Research Software User Testing Download Customer Experience 147

Alchemer Mobile

MAY 7, 2020

I’m going to take a wild guess and assume that you already understand the importance of mobile in-app feedback. You might already have a Voice of the Customer (VoC) program in place that you’re looking to improve, or perhaps you’re just trying to get started. Now, more than ever, your customers want to be heard.

Feedback Software 147

Feedback Software Analytic Tools Reporting Tools Data Visualization 147

Usersnap

APRIL 5, 2023

Customer Feedback ROI = 100 x (Benefits – Investments) / Investments In a recent study (which matches our experience), many CX leaders find it hard to quantify the impact ?, or the ROI of customer feedback and customer experience (CX) on business outcomes and metrics. Let’s start with a quick equation: ?

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Feedback Software Customer Feedback User Testing Customer Experience 59

Alchemer Mobile

FEBRUARY 10, 2022

The ultimate long-term goal of ASO is to reduce the cost of acquiring new customers by making the search and decision-making process faster. Drive downloads. Reduce the cost of acquiring new users. Images or copy that might resonate largely with the Android population might not ring as true with iOS users. ASO essentials.

Feedback Software 246

Feedback Software User Testing Strategy Marketing 246

Userpilot

APRIL 7, 2023

What are the different types of B2B customer insights for SaaS businesses? However, customer insights can help your teams understand all aspects of your B2B partners. This post will take you through the 5 types of B2B insights, discuss the methods of collecting them, and show you the best tools for analyzing customer sentiment.

Data Visualization 84

Data Visualization Analytic Tools Feedback Software Research Software 84

Userzoom

DECEMBER 17, 2019

Armed with the proper tools, guidance and methods of communication, you should be able to convince anyone within your organisation about the value of user research and the positive impact it will have on the bottom line – without resorting to cattle-prods, lies or locking yourself in the stationery cupboard and having a very loud cry.

User Testing 122

User Testing Research Software Product Research Customer Feedback 122

Alchemer Mobile

AUGUST 24, 2021

billion smartphone users worldwide (yes, that’s roughly 80 percent of the population!), 1. The days of measuring an app’s success by downloads and ratings are long behind us. Average Revenue Per User (ARPU) : The amount of revenue each of your active customers (on average) contribute.

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Analytic Tools Feedback Software Marketing Strategy 290

Alchemer Mobile

DECEMBER 27, 2022

If you’re not tracking metrics, analyzing them, and tweaking your app accordingly, you’re missing out on potential optimizations that could dramatically improve customer experience. Downloads, new signups, and uninstalls In 2021, mobile apps were downloaded more than 230 billion times globally.

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Feedback Software Research Software User Testing Customer Experience 130

Alchemer Mobile

APRIL 27, 2021

Understanding app health and customer experience go hand-in-hand. While exact metrics and the prioritization of those KPIs differs from company to company, there are three key areas all product managers measure: Customer acquisition. Customer experience. Why are app downloads down this month? Customer acquisition.

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User Testing Product Management Product Manager Customer Experience 245

Roman Pichler

AUGUST 11, 2020

The overall example I use to illustrate the mistakes is a healthy eating app that helps its users improve their eating habits and live more healthily. Solution : Describe the ultimate purpose of your product, the positive change the product should bring about like “healthy eating”. Vision Captures Product Idea or Business Objective.

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Vision User Testing Research Software Product Research 303

UX Planet

DECEMBER 19, 2023

I remembered what prompted those discussions and how those decisions were (and are) communicated to loyal users (hi Adobe, remember all the users who love XD and now have to jump to Figma). And the role design plays in informing those decisions and interacting in a constructive manner with clients/users.

Feedback Software 91

Feedback Software Analytic Tools User Testing Research Software 91

The Product Coalition

FEBRUARY 2, 2023

As product managers, it’s our job to develop solutions that solve real problems for our customers and create value for the business. Have you ever worked on a product that didn’t meet customer needs or deliver the expected results? This will help to ensure that the results of the test are reliable and interpretable.

User Testing 139

User Testing Feedback Software Product Research Research Software 139

Alchemer Mobile

JUNE 25, 2019

But where many fail is in acquiring and then using qualitative feedback. Although a high average rating can paint a pretty picture, it can also distract you from the richer customer feedback behind each star. When used together, brands can truly understand their customers’ needs and pain points. Why is that?

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Feedback Software Customer Feedback User Testing Data Visualization 188

Gainsight

OCTOBER 28, 2021

Unfortunately, if you’re not reaching product-market fit, the whole team might as well be banging their heads against the wall. Your product growth strategy hinges on a rock-solid product-market fit. Luckily, there are a few ways to measure product-market fit and launch a growth plan that’s worth your time and energy.

User Testing 52

User Testing Product Marketing Analytic Tools Feedback Software 52

Intercom, Inc.

JULY 14, 2020

As customers expect more and more out of support experiences, support leaders can risk burnout on their team to meet the escalating demand. But even for larger teams, an influx of customer questions can overload agents, leaving them frustrated and overworked, and in turn, not able to provide great support.

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Customer Experience User Testing Product Research Customer Feedback 224

Alchemer Mobile

DECEMBER 16, 2020

Measure and act on customer emotion. Money is highly personal, and given the intensity of emotions associated with money, it strikes us as odd that more financial institutions have yet to tap into this gold mine of customer emotion data and CX insight. Target loyal customers to join special programs.

Finance 243

Finance Feedback Software User Testing Data Visualization 243

Department of Product

JULY 29, 2022

Product Positioning for Product Managers Why an understanding of how your product is positioned is critical A key responsibility for Product Managers is to define how their products are positioned in the market. This is the result of unique product positioning.

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Positioning Feedback Software Product Management Product Manager 52

Alchemer Mobile

APRIL 27, 2021

Understanding app health and customer experience go hand-in-hand. While exact metrics and the prioritization of those KPIs differs from company to company, there are three key areas all product managers measure: Customer acquisition. Customer experience. Why are app downloads down this month? Customer acquisition.

User Testing 162

User Testing Product Management Product Manager Customer Experience 162

UX Studio

JULY 4, 2018

As a consequence, they open up interesting new territories in UX research, too. VR in UX research can serve as an individual tool to explore user needs and test complex user experiences. We collected some best practices for those looking to learn more about or just getting started with VR user testing.

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User Testing Research Software Product Research Feedback Software 73

Intercom, Inc.

NOVEMBER 30, 2021

Customer support is more business-critical than ever. But in today’s fast-paced world, your customer support can only be as effective as the technology that underpins it. Study after study shows that the vast majority of support teams are unhappy with their current customer support tech stacks. Let’s dive in.

Technical Review 249

Technical Review Feedback Software Analytic Tools Reporting Tools 249

Userzoom

JUNE 9, 2020

I’m in the unusual position of seeing directly (and indirectly) how hundreds of businesses’ digital departments across different industries have reacted to COVID-19, through my role as a UX research partner at UserZoom. Ugly research practices are rearing their heads. Image by Nick Bolton.

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User Testing Product Research Research Software UX 121

Product Management University

APRIL 25, 2023

Here we are in the early part of 2023 and so many of my talented friends, former colleagues and customers have fallen victim to the mass layoffs in high tech. Before you download the template (link at the bottom of the page), read this post to make sure you utilize the format to its fullest. I wish I had a magic wand.

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Technical Review Research Software Systems Review Customer Experience 244

ProductPlan

JANUARY 21, 2021

Market validation involves a series of customer interviews with people in your target market, and it almost always takes place before you’ve made a significant investment in your product/concept. 10 Ways to Rapidly Test Your Startup Idea. I’m talking about answering a few key questions that you can go out and test.

User Testing 126

User Testing Startups Product Research Testing 126

Intercom, Inc.

FEBRUARY 1, 2022

With a new bar set for what is achievable digitally, customer expectations have grown in correlation – particularly when it comes to support, its availability, and the quality of the customer experience. . In fact, 80% of customers are more likely to do business with a company that offers personalized experiences. .

User Testing 118

User Testing Customer Experience Data Visualization Customer Feedback 118

Alchemer Mobile

SEPTEMBER 3, 2020

Key findings from our research include: Looking at DAU over time is the best way to understand drastic changes in app usage. The data used throughout this post is from anonymized, US-based Apptentive customers’ iOS apps. Almost all of our customers’ apps have experienced a significant change in their DAU due to COVID-19.

Travel 246

Travel Feedback Software Research Software Data Visualization 246

UX Studio: Product Management

JANUARY 29, 2020

We conducted user research for the site and we will share what we’ve learned from it in the following case study. A UX research-only project. Therefore, they wanted us to conduct extensive user research aimed at understanding the main problems their users were currently facing.

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User Testing Research Software Product Research Customer Experience 74

The Product Coalition

NOVEMBER 30, 2022

At times, it felt like what was needed was a true back to basics positioning, where we are educated in not only the definition of demand generation, but what the point of demand generation even IS. is it fit for my use case?) You know (and I know) I want to download this PDF. Rinse and repeat that… That’s how you get users.

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User Testing Customer Feedback Feedback Software Reference 118

Userpilot

JUNE 28, 2022

In the busy, competitive world of SaaS products, there’s something that can give product managers a serious advantage: prototype testing. Being able to quickly build, launch, see how something lands, and learn lessons is a fantastic way to gather meaningful user feedback. What is prototype testing?

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User Testing Product Research Feedback Software Research Software 52

UserVoice

JULY 31, 2017

The customer onboarding process is a vital stop on the path to customer happiness and product success. In This Article: Why Gather Product Feedback During New Customer Onboarding? 5 Easy Ways To Collect Feedback During Onboarding. Forget Your Customers, What Are Your Account Manager’s Pain Points?

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Customer Feedback Data Visualization User Testing Customer Experience 177

ProductPlan

JANUARY 21, 2021

Market validation involves a series of customer interviews with people in your target market, and it almost always takes place before you’ve made a significant investment in your product/concept. 10 Ways to Rapidly Test Your Startup Idea. I’m talking about answering a few key questions that you can go out and test.

User Testing 105

User Testing Startups Product Research Testing 105

Centercode

NOVEMBER 13, 2020

Coronavirus solidified an already shifting focus toward entertainment and events that consumers can enjoy from home. Here’s how streaming services are refining their products and taking a proactive approach to tackling industry challenges with help from their customers — and Centercode. Load Testing. Device Compatibility.

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Feedback Software User Testing Customer Experience Product Research 98

Userzoom

MAY 12, 2020

The magnitude of the challenge is intensified by the relative digital and user experience maturity of healthcare companies. You can download the complete ebook below…. Download ebook. The ability to respond to new and evolving changes is critical to ensure consumers’ questions and needs are being met.

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Healthcare Analytic Tools Research Software User Testing 95

Centercode

MARCH 12, 2019

Those aspects show the difference between crowdsourced testing and beta testing. The conditions surrounding these two test types are very similar. Crowdsourced testing, like beta testing, gives testers real products to use in the real world before release. What are the goals of your feedback?

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Crowdsource User Testing Product Research Testing 71

Centercode

JULY 16, 2019

When it comes to soliciting pre-release customer feedback, most teams focus on one thing: bugs. When you treat all customer feedback one way, you’re missing out on the full benefits of target market insights. Here are the 3 critical things you should be looking for in your customer feedback. Things to Fix.

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User Testing Customer Feedback Feedback Software Customer Experience 49

Alchemer Mobile

AUGUST 22, 2019

They provide social proof and are responsible for making the first impression on a customer when they encounter your app in the app store. On the other hand, seventy-one percent of respondents said a four-star or five-star app store rating of a well-known brand positively impacts their view of the brand as a whole.

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Feedback Software Research Software User Testing Customer Feedback 131

Product Innovation Educators

DECEMBER 20, 2021

How product managers can better understand consumer decisions. Jobs-to-be-Done is a theory that explains consumer decisions and provides tools to deeply understand consumer actions. I started with interviewing the power users, churned users, and fresh users. The churn problem became a positioning problem.

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Research Software Feedback Software User Testing Product Research 102